Sorry to hijack this thread but I'm pretty much at the end of my rope. And yes I know this is long, but I want to convey how much troubleshooting I've already done and avoid any unnecessary questions...
My BDP-S380 was purchased in 11/2011, and for almost a year and a half, I've had no issues at all. A few weeks ago, I noticed Netflix was not streaming at full speed. It went from streaming around 10-15Mbps to now streaming <1Mbps. This happens all day long, so not just during peak usage hours. I should also note that Youtube streams full speed with no issues, and all the other apps on the player work fine. My laptop has no issues streaming wirelessly either. I have the player hard wired into a router fed from my 20Mbps cable internet connection. I basically went through every possible setting on the player and router (firmware updates, changed DNS and IP settings, QoS settings, etc.) including factory resetting both (multiple times). Also adjusted the video quality on my Netflix account to the lowest setting with no change. I contacted my ISP and the connection is fine; contacted Netflix, my account is set up fine and they are not performing maintenance of any kind; contacted Sony and they had me do all the troubleshooting steps I had already tried to no avail. The support tech I talked to said Sony does not host or serve any Netflix connection (although I've read otherwise) and was not sure on any upcoming firmware updates.
So after all this, I realized the one thing I didn't try was to bypass the router and plug the player directly into the modem. It worked! Netflix streamed full speed in hi-def glory with no problems. So, at this point, of course, I bought a new router, replacing my old Linksys WRT54GL with a Netgear N150. Got the new router plugged in, factory reset the player (again) just to be thorough, fired up Netflix...and was back to streaming at <1Mbps. Even tried manually configuring the network settings on the player (again) just for fun, but no luck.
At this point, I'm very frustrated and all out of ideas. All this aside, I do like the player, and would hate to can the damn thing, but this is my main Netflix interface, and my family uses it pretty much non stop. This has really been the first Sony product to disappoint me, and if I can't get it working, it will be the last. Does anyone have any suggestions, ideas, tips, tricks, magic spells...anything?
Thanks in advance for taking the time to read this and for any help.