Originally Posted by djmaltby
I had a strange issue with the 690 yesterday and today. When I powered it up, and went to the Movies menu, the internal Hard Drive was not selectable. It also couldn't be reached from computer at smb://lgbd690. I had copied about 80Gb of video to the HD this past weekend and all files had been playable from the HDD. Now they were unaccessible. I also tried to play a Blu Ray (Animal Kingdom) and stream a film from my Mac, but the picture was very jerky on both. Audio was fine.
I checked the setup, and tried to turn off Media File Sharing. It gave me an error dialog of something like "media server starting, please try again in a few minutes". I also turned off Wi-Fi Direct, but that did not solve the issue.
So, before going down the painful path of trying an Initialize of the software or the HDD, I checked the manual and found the means to do a softer reset on p57:
1. Hold the power 5 seconds so it turns off, then
2. unplug the 690 for at least 5 seconds.
I did that and plugged it back in. The 690 was still "off" but the display read "BOOT". Once it completed booting, the display went blank. I then powered it on and everything seems now fine. The HDD is available in the menus, I can connect to it via CIFS/SMB, and there's no video stutter on BD, HDD or streaming video.
So, my guess is that somehow the OS or a service (media sharing, file services, whatever) got hung up and was taxing the processor to make the BR and streaming video skip. The reboot after unplugging seems to have worked, but isn't exactly intuitive. Maybe there could be a "Reboot OS" option on the "Initialize" menu, but the 5 seconds without power may be what it requires to flush a capacitor. Who knows.
This situation happened to my 690 again. The internal HDD was unavailable (but I did not have jerky video performance). Learning from the last time, I just unplugged the 690 for >5 seconds, then when replugged it in, I got the same "BOOT" on the display. Turned it on and everything was fine again. This will be a nuisance if I have to unplug and replug it every week to get the OS to reboot and find the HDD. Really shouldn't be necessary, but if a reboot is required, it should be a menu option. I'm hoping the next update will resolve, but...
I don't know the root cause of the issue, but over the past week I have connected to the internal HDD from both my Macs via SMB to copy/rename/move files. I connect as a guest, not a registered user on the 690. I haven't generally "ejected" those shares from the Mac when finished, so maybe the 690 gets confused when the computers using the file sharing are disconnected without manually ejecting first.
One other oddity I've noticed...the file sizes of the files on the 690s internal HDD are displayed differently dependent on how you display them. I generally manage the files on the 690 from my Mac's Finder, and all file sizes display as "EB" not GB (Gigabytes). It's not a huge deal, but I would like to have the real file size displayed in the Finder.
When I "get info" on one file from the Finder, size is shown this way:
6.69 EB on disk (1,557,885,849 bytes)
The same file that sits directly on my Mac displays size as:
1.56 GB on disk (1,557,887,187 bytes)
Using Win7 explorer in details view displays file size as:
Using the 690 Menu > Information on the file it reports:
Win7 says that the 690s OS file system is NTFS, but I'm not so sure. The Mac doesn't have any problems displaying my Win7 NTFS shares and file sizes. Maybe the file system of the 690 is unique/proprietary? Anyone know?