Originally Posted by Toyo321 Sorry but vertical bands exist on all of these panels regardless of the manufacturing date. I looked at 55" and 65" displays in the HiFi shop and at Best Buy and then all three 65" sets I had in my house had them. That is 100% average on the sets I received in my home and that I saw in the stores. This is not a coincidence
Well I am officially done with Sony
. I was a long supporter of Sony. I have owned Sony 32" & 36" CRT XBR's, Bravia 2 XBR's and SXRD 2020 and 3000 series projections and this HX 65" set. I am now a happy owner of a Samsung PN64E8000 Plasma, my fourth and my last set in the past 4 months. I have to admit that this Sony set is poorly made, The build quality varies so much from set to set that it is hard to believe that these are made buy the same company and use the same parts and components.
My local Hifi shop sells every high end set out there. Sharp Elite, Samsung, Panasonic, Hitachi and of course Sony. So I am fortunate that I get see all the top offerings from all these companies in one shop. That is how I chose the new E8000 series plasma from Samsung.
My history of issues in 4 months with 3 completely different 65" sets. 2 built in 2011 and 1 in 2012.
1) I had the same two vertical bands 12 inches apart on my first set and second set. The third set had thinner bands that ran 1" apart and were much less apparent but these were on the entire width of the screen. I don't care what anyone says about looking for problems with the LCD screen, these flaws will stand out and find you because they are so bad. The first blu-ray movie played on these sets and any solid or light colors, or in my case every Hockey game in HD it looked like someone had painted dual solid lines on a highway going down the middle of the screen vertically. Not only were they very noticeable on any material, when you see how bad it showed on any source material you just wanted to puke. You begin to despise you spent 5k on this set. The shop that I bought it from came out to pick up my 1st set and drop off my replacement, saw these exact same issues with my set and both the owner of the shop and his lead technician said that they have never seen such a broad range of issues and problems with any LCD set like these Sony HX929's. All three of my sets had varied stages of "vertical banding". DSE was poor on two and acceptable on the 2012 set. The third set had light bleed problems on the bottom right hand corner of the screen when viewed from off axis viewers on the left side of the room. There were issues with motionflow cinemotion causing pauses in the video processing. I saw this issue with my SXRD but is was very slight and only happened once in a while. With this set it happens every other day and I was very disappointed when I started to see this happening on this HX929 set. It happens so inconsistently but it happens. The video all of a sudden stops and jumps two or three inches in either direction and it only happened to material in the middle 50% of the screen, and it does not happen consistently but it does happen. It is like someone took a editing cropping window and took a snapshot in the middle of the screens picture and froze that image and then released it. The surrounding image usually is unaffected by this but it is the strangest artifact I have ever seen on a motion processing engine. It is like a stutter in the video's flow if there was ever such a thing. It happens more on Cable and Sat but only 5 times have I caught it doing it on Blu-Ray material. Major disappointment since they claim this is the best motion engine out there.
I do know that this is a engine 3:2 pull down flaw because when you turn off both Motion Flow and Cinemotion the problem does not happen until it is reactivated on the set.
2) Poor electronics. You can not set up these sets when you go through the initial setup and try to use wifi as part of the initial setup process. Each of the three sets failed to complete the setup process and proceeded to reboot on and off until a master reset was performed on the set and you bypassed any network wifi configuration on the initial setup.
This issue was replicated with the shop technician when he came out to my home, he saw it and agreed this was piss poor QC. It is not a wifi issue I have two Blu-Ray players, phones and other devices that connect the very first time when using WPA2 security and after the password has been typed in. It did not matter what sec mode was used AES or TKIP. It failed on both. Every IPAD, IPOD and mobile device I have works with out issue. Only the TV has this problem.
The lip sync issue on 2 of these sets with any video processing or motionflow settings was inexcusable. You buy a set and the set has no adjustment for lip sync offset or delay in the TV's menu. Only if you run every source though you AV Processor can you fix this lip sync problem. Not to mention the poor excuse for stereo speakers that are built into this set. They sound as bad as the built in speakers in any LCD computer monitor that you can buy today, absolute junk.
Two set's brand new out of the box, both of the sets flashed 8 red lights upon initial setup. After talking to the shop technician he confirmed my findings on this issue. Relating on to a internal circuit board issue.
The remote control commands buffer is not big enough to handled rapid remote commands. The remote and tv would become unresponsive to remote commands. I was not hitting every key like I was typing on a keyboard but I was selecting up and down side to side options and the tv menu would freeze then jump x amount of times that I had pushed the remote panning buttons. I am 8 ft away from the set and have a direct line of sight to the remote sensor. This happened on only one of the sets my last one. So its hard to tell if this is a firmware issue or an actual component change in the hardware of the set.
Internet technology in this set is a distant 2nd to Samsung. The new Samsung Plasma has more features and is now hardware upgradeable. That alone puts Sony at the bottom of the list.
3) Sony support is pathetic. I called Sony to inform them of my issue's. They took my information from a previous call and set up a in home service call and tried to have a local factory service center come out and fix the set. I called Sony and I called the local support shop and asked them why and what parts were ordered. The repair shop had no clue but still needed to schedule a appointment to install the phantom replacement parts.
How in the world do you order parts when you haven't even seen or performed any hands on diagnostics of the set. And you wonder why they try and charge you 5k for this set.
So now a new Samsung PN64E8000 Plasma sits where the Sony was. The Blacks on the new Samy Plasma's are as dark as the Sony. I remember the D8000 and this was not the case last year. The new black filter that Samsung is advertising works on this Plasma, 15% better black levels. The picture was incredible and can't wait to test the 3D mode. Internet is much better and many more cool options to show off to your friends, the hand gesture control is very cool. What else is nice is that I have $1500 back in my bank account also, because the E8000 sticker cost less than the HX929.
So to make a long story short I have a new set that I am happy with and I can truly say my Sony days are officially over. I hope no one has to go through what I have. It is just extremely frustrating that Sony has gotten so bad with their electronics, "TV's". I wanted to keep this set but after three bad sets and my third one still had problems, that was it. I gave Sony the chance to give me a functional set and I was more than willing to wait for a product that overall was held to my standards of performance at this price level. This set failed IMO with to many flaws during regular normal usage, I would not expect to have all these issues from a TV in this price range. It is just not acceptable IMO.