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AVS › AVS Forum › Display Devices › LCD Flat Panel Displays › Official Sony HX929 Owner's thread (46HX929, 55HX929, 65HX929) No Price Talk
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Official Sony HX929 Owner's thread (46HX929, 55HX929, 65HX929) No Price Talk - Page 449

post #13441 of 15540
Quote:
Originally Posted by IMRIZZO View Post

What is your signal source ? In most instances problems are source related and not display failures.

Verizon FIOS. Hockey always looked great on my Samsung LCD.
post #13442 of 15540
Quote:
Originally Posted by Datacide View Post


Yeah, my sales rep at Sony Style tried to tell me the fact that Netflix was only 2.0 sound was a "feature" because nobody wants to waste bandwidth on 5.1 sound for Netflix. Clearly he was grasping at straws to spin that.

I don't really care, I haven't used any of the "smart" features of the TV since I bought it. I have 4 devices hook up to the TV that will do Netflix already. I think I'd rather they not put the application in the TV to save costs really.

If that was the case, then they would have also got rid of 5.1 audio for amazon app as well.
post #13443 of 15540
Quote:
Originally Posted by promark255 View Post

Ive had this issue for a while now.. When watching movies on my 65Hx929 with MotionFlow on, there is a short 2 - 3 second stutter every 10 - 15 seconds. Does anyone else have this issue? Anyone know what I can do to fix it?

It is very distracting, any advice would be greaat. Thanks

My 46" behaves similarly if cinemotion 1 is set to on. I use cinemotion 2 and that takes care of the periodic stuttering for me. The motion is not nearly as smooth for filmed based materials though, it's much more natural looking. (I don't like the overly smooth soap opera effect anyway)
post #13444 of 15540
I'm considering the purchase of the 65HX929 and wanted to know if the following issues have been corrected:

1) Creasing
2) Banding
3) 3D issues - namely image degrades when you tilt your head

If those issues have been corrected, I'll probably buy the TV - however, I'll regret not purchasing prior to April 1. The price fixing policy that many manufacturers are adopting is concerning to say the least.
post #13445 of 15540
Quote:
Originally Posted by akopperl View Post

I'm considering the purchase of the 65HX929 and wanted to know if the following issues have been corrected:

1) Creasing
2) Banding
3) 3D issues - namely image degrades when you tilt your head

If those issues have been corrected, I'll probably buy the TV - however, I'll regret not purchasing prior to April 1. The price fixing policy that many manufacturers are adopting is concerning to say the least.

1) was never a 65" problem
2) some panels still affected
3) no change
post #13446 of 15540
Quote:
Originally Posted by krips View Post

If that was the case, then they would have also got rid of 5.1 audio for amazon app as well.

We don't have the Amazon app on our TVs...so I guess that's why 2.0 sound in Netflix is a feature here. :P
post #13447 of 15540
Quote:
Originally Posted by retromzc View Post

My 46" behaves similarly if cinemotion 1 is set to on. I use cinemotion 2 and that takes care of the periodic stuttering for me. The motion is not nearly as smooth for filmed based materials though, it's much more natural looking. (I don't like the overly smooth soap opera effect anyway)

Thanks il give it a try
post #13448 of 15540
Quote:
Originally Posted by Datacide View Post


We don't have the Amazon app on our TVs...so I guess that's why 2.0 sound in Netflix is a feature here. :P

With Amazon app I meant Amazon instant video app. It's there for this TV.
post #13449 of 15540
Quote:
Originally Posted by krips View Post

With Amazon app I meant Amazon instant video app. It's there for this TV.

Yeah, I don't think we have that in Canada. I've certainly never seen anything like that on the TV. Though, it is possible I've overlooked it, but I don't think so. We don't have access to Amazon.com's stuff for video and music in Canada though (streaming and downloading). Amazon hates Canada...Amazon.ca is a crappy pale shadow of Amazon.com.
post #13450 of 15540
Quote:
Originally Posted by Reggmail View Post

Process of elimination. check your RF cable that's plugged or screwed into your cable box.
1. Try changing your HDMI cable.
2. Try plugging it into another set to see if it have problems.

Hope this helps.
Peace & blessings.

Quote:
Originally Posted by promark255 View Post

Thanks il give it a try

Your welcome.
post #13451 of 15540
Quote:
Originally Posted by wsxcde View Post

The bluish color "no signal" screen may come from the firmware update. I have the latest firmware in my Nov 2011 build 55HX929. This new "no signal" screen really shows off the DSE problem of my TV (especially since I turn down the backlight from MAX to 1). Please see the attached pictures for the "no signal" screen, solid grey screen, and solid white screen. For a solid white screen, there are large areas of yellow tint on the left and redish tint on the right which look worse in person than the attached screen shot. The DSE was not as bad when I got my TV back in last Nov. I tried loosening the screws at the back but this didn't help. I don't know whether calling Sony will help since they probably would say that this was "normal".

I finally got around to call Sony and sent them the pictures last week. I just got a call back from Sony. The rep said the technical team reviewed my pictures and said this was normal. Basically, I need to forget about connecting my set with computer and game console since the DSE and color tint are quite apparent on solid background.

I also got a chance to see a 55HX929 with Feb 2012 build. It has horizontal bands in addition to DSE and color tint issues just as bad as mine.

So, don't look for these screen defects if you don't notice them since Sony will probably won't replace it under warranty. If you are within your 30-day return window with the retailer, the replacement unit will probably have the same issues.
post #13452 of 15540
I'm considering adding warranty coverage to my 55H929 when its warranty expires (18 month warranty on these things, right?). What are my options? US Appliance (part of ABC Warehouse) just called me, as I near the 12 month mark, and suggested I get their 2-year extension for $235 or so. Setting aside the likelihood that they don't understand that we have a standard 18 month warranty on our XBR sets, are they a good choice to go with, or are there reasons to choose another provider?

Thank you for any advice you can impart.
post #13453 of 15540
Quote:
Originally Posted by chs4000 View Post

I'm considering adding warranty coverage to my 55H929 when its warranty expires (18 month warranty on these things, right?). What are my options? US Appliance (part of ABC Warehouse) just called me, as I near the 12 month mark, and suggested I get their 2-year extension for $235 or so. Setting aside the likelihood that they don't understand that we have a standard 18 month warranty on our XBR sets, are they a good choice to go with, or are there reasons to choose another provider?

Thank you for any advice you can impart.

One of the most reliable AM warranty companies is Square Trade: http://www.squaretrade.com
post #13454 of 15540
Quote:
Originally Posted by chs4000 View Post

I'm considering adding warranty coverage to my 55H929 when its warranty expires (18 month warranty on these things, right?). What are my options? US Appliance (part of ABC Warehouse) just called me, as I near the 12 month mark, and suggested I get their 2-year extension for $235 or so. Setting aside the likelihood that they don't understand that we have a standard 18 month warranty on our XBR sets, are they a good choice to go with, or are there reasons to choose another provider?

Thank you for any advice you can impart.


I got mine right from Sony Style (I dunno if the name of the store is the same in the US...used to be the Sony Store). You can get warranties via the store even if you didn't purchase the TV there.

I went for the 4 years...but my 4 year old kitchen appliances that keep breaking down (under warranty) have scarred me.
post #13455 of 15540
I am looking for Blu Ray player for my 65 HX929.

Do the HX929 accept a 4k input instead of a normal 1080p?

Does the 4k input make a lot of difference?
post #13456 of 15540
Quote:
Originally Posted by KillerBox View Post

I am looking for Blu Ray player for my 65 HX929.

Do the HX929 accept a 4k input instead of a normal 1080p?

Does the 4k input make a lot of difference?

No, HX929 cannot display 4K source. There's a lot of good BD Player info on the BD Player section of this forum. Sony just released a new BD player and here is the official thread if you're interested. http://www.avsforum.com/avs-vb/showthread.php?t=1386151

That one can upconvert 1080p source to 4K but you have to have a 4K display in order to take advantage of the feature.
post #13457 of 15540
Quote:
Originally Posted by KillerBox View Post

I am looking for Blu Ray player for my 65 HX929.

Do the HX929 accept a 4k input instead of a normal 1080p?

Does the 4k input make a lot of difference?

One of the best BluRay players currently available is the OPPO 93
http://www.oppodigital.com/blu-ray-bdp-93/
post #13458 of 15540
Hi all, I am not sure if this problem with the Sony XBR 929 55" has been discussed and if so what has been done towards resolution.

the following is an email which I sent To Keivn Krause/sony cares on 4/20/12 describing the malady.


Sonylistens
Hi Kevin,

I am not sure if you can help me or if this is an inherent prouct flaw with the Sony XBR 929 55" set. I bought my First 55 XBR929 from Best Buy on 12/16. It was mounted on the wall about 40" off the floor. Picture was great but I noticed that in the top Right corner a small area (about the size of a quarter) where the screen was perceptively darker, this was especially evident on "pure white" scenery or on animated shows like Simpsons or Family Guy when matte backgrounds are steady for longer periods.

It bothered me so I contacted Best Buy about a month later ( geek squad) and since I purchased the extended warranty they would send out a tech to take a look at it. When Tech, showed up I turned on the set and he immediately said that " you've got a bad panel" and since Sony doesn't repair they will send out a replacement. fine I thought. About a week later the replacement set came. on this one the shadow was almost non-existent but in that same top right corner there was a bubble (defect) under the gorilla glass and what appeared to be a slightly magnified burnt out pixel.

The geek squad called into Best Buy and told the store of the problem and another set was ordered. They said hopefully the third set will be a charm. Set number three arrived two weeks ago and in addition to the similar slightly darker area( again in the top right corner) there are several areas of "slightly dirty" areas in the top center of the screen. In hind sight I should have kept set Number 2 with the glass defect. serial # on the current set is 3015106. It just seems too much of a coincidence let all three sets exhibit a similar problem all on the same location.

I have been an owner of a Sony XBR's since 1986 ( I still have a 20 inch and 27 inch from 1986 & 1989) and have been quite loyal to that product line.( Hey I go back to Reel to reels and amps right up to Vaio lap tops and desk top computers) I have spent tens of thousands of dollars with Sony over the years. I know that you produce a very good product. I want to get a set that is overall problem free. I know that this can be accomplished, I've seen them. is this issue something that you are aware of or is it something that is a quality control issue? I want this set and I wanted it to perform as it should. I don't want to continue to have a set brought out only to see aggravating minor flaws such a this which should have been caught in quality control.
post #13459 of 15540
Quote:
Originally Posted by Garloo57 View Post

Hi all, I am not sure if this problem with the Sony XBR 929 55" has been discussed and if so what has been done towards resolution.

the following is an email which I sent To Keivn Krause/sony cares on 4/20/12 describing the malady.


Sonylistens
Hi Kevin,

I am not sure if you can help me or if this is an inherent prouct flaw with the Sony XBR 929 55" set. I bought my First 55 XBR929 from Best Buy on 12/16. It was mounted on the wall about 40" off the floor. Picture was great but I noticed that in the top Right corner a small area (about the size of a quarter) where the screen was perceptively darker, this was especially evident on "pure white" scenery or on animated shows like Simpsons or Family Guy when matte backgrounds are steady for longer periods.

It bothered me so I contacted Best Buy about a month later ( geek squad) and since I purchased the extended warranty they would send out a tech to take a look at it. When Tech, showed up I turned on the set and he immediately said that " you've got a bad panel" and since Sony doesn't repair they will send out a replacement. fine I thought. About a week later the replacement set came. on this one the shadow was almost non-existent but in that same top right corner there was a bubble (defect) under the gorilla glass and what appeared to be a slightly magnified burnt out pixel.

The geek squad called into Best Buy and told the store of the problem and another set was ordered. They said hopefully the third set will be a charm. Set number three arrived two weeks ago and in addition to the similar slightly darker area( again in the top right corner) there are several areas of "slightly dirty" areas in the top center of the screen. In hind sight I should have kept set Number 2 with the glass defect. serial # on the current set is 3015106. It just seems too much of a coincidence let all three sets exhibit a similar problem all on the same location.

I have been an owner of a Sony XBR's since 1986 ( I still have a 20 inch and 27 inch from 1986 & 1989) and have been quite loyal to that product line.( Hey I go back to Reel to reels and amps right up to Vaio lap tops and desk top computers) I have spent tens of thousands of dollars with Sony over the years. I know that you produce a very good product. I want to get a set that is overall problem free. I know that this can be accomplished, I've seen them. is this issue something that you are aware of or is it something that is a quality control issue? I want this set and I wanted it to perform as it should. I don't want to continue to have a set brought out only to see aggravating minor flaws such a this which should have been caught in quality control.

I've never heard of this problem before, can you take a picture of the problem you're talking about? Let us know what Sony says in your email.
post #13460 of 15540
Garloo I'm glad you posted that, bc I've been seeing the exact same thing on my 55"! Quarter sized smudge on the top right corner that comes and goes. But I've also noticed a faint lighter bar across the entire top, like 1 or 2 rows of pixels are lighter.

I am past my BB 30 day window and just threw the box out today. I have no banding and LOVE the picture, is it worth exchanging? My wife even comments on how great the picture is!
post #13461 of 15540
Thanks for the post! I knew I wasn't seeing things. If your set is having the same issue as mine have take a closer look for bright white to mid shades during broadcast or DVD viewing this is where the dark quarter sized spot will most readily appear. When the background or subject is darker it virtually disappears. If you use another input source where the background is constant take a look and the spot will always be in the same location just enough to drive a videophile nuts. When the Geek squad Tech came out the first time in Mid March he immediately proclaimed "you've Got a bad panel" and ordered a new set. He also said that probably 1 out of a hundred would notice the problem but it would also drive him up the wall especially on certain scences with bright white and light backgrounds ,skiiing and nature shows etc Since this is the third consecutive set which has the exact same issue and the first set was proclaimed "a bad panel" then Sony must be going through a quality issue. I must admit that Best Buy has been quite hospitable (to this point) Store # 535 Newington, NH. Manager Mike Sargent, and Allisha in the Magnolia center have been superb. When I called yesterday to report that this issue was also on the current 55" XBR they immediately ordered another new set to be delivered May 2 or 3rd. If you have gone past the 30 day window at BB you should inform the store Manager that you most probably have a defective panel. Yes, I believe the set is worth the hassle, it is 98% superb! This will be number 4 for me! I will attempt to take a photo and upload later... Garloo out
post #13462 of 15540
Things are getting quiet here lately. It must be that our 2011 tv's are not the latest/greatest thing out in 2012. I guess that is not a bad thing as we could all belong to the Sony SXRD rear projection forum! When I had my SXRD, that was a depressing site.
post #13463 of 15540
Still watching my 60" 5 year old SXRD. I'll keep it until it dies. I still feel I haven't gotten my money's worth yet.
post #13464 of 15540
I set up my dad's new 55HX929 today. We bought it new, but open-box/repaired. Vanns said there was a defect in the TV which was repaired -- I have no idea what the problem was, but when we got it, I put it through some tests with material that should bring out banding, halo-ing, etc., and I see nothing that's out of the ordinary vs. my own 55HX929. I'll look more closely for DSE later when I have more time, but nothing jumped out at me.

All-in-all, a forgive-me-father-for-I-have-sinned good deal, $2250, for open-box repaired but technically new TV, that so far has behaved itself perfectly.
post #13465 of 15540
Quote:
Originally Posted by Disto View Post

Still watching my 60" 5 year old SXRD. I'll keep it until it dies. I still feel I haven't gotten my money's worth yet.

+1 Tony
post #13466 of 15540
Quote:
Originally Posted by chs4000 View Post

I set up my dad's new 55HX929 today. We bought it new, but open-box/repaired. Vanns said there was a defect in the TV which was repaired -- I have no idea what the problem was, but when we got it, I put it through some tests with material that should bring out banding, halo-ing, etc., and I see nothing that's out of the ordinary vs. my own 55HX929. I'll look more closely for DSE later when I have more time, but nothing jumped out at me.

All-in-all, a forgive-me-father-for-I-have-sinned good deal, $2250, for open-box repaired but technically new TV, that so far has behaved itself perfectly.

Nice deal indeed if you have no issues.........do you still get the full 18 months warranty from sony
post #13467 of 15540
Yep! I specifically went out of my way to seek clarification on that. It's being sold as new, so is covered by the Sony manufacturer warranty. The representative from Vanns thought that meant 12 month warranty, but on the XBR line that of course means 18 months.
post #13468 of 15540
Quote:
Originally Posted by chs4000 View Post

Yep! I specifically went out of my way to seek clarification on that. It's being sold as new, so is covered by the Sony manufacturer warranty. The representative from Vanns thought that meant 12 month warranty, but on the XBR line that of course means 18 months.

post #13469 of 15540
So far so good -- I can't tell it apart from my own 55HX929.

Question: how long does the Ambient Sensor take to fully adjust to a new level of lighting? Say I go from very brightly lit room, to absolutely dark, instantaneously. How long does the Ambient Sensor take to reduce brightness, and how gradually does it do it?
post #13470 of 15540
Quote:
Originally Posted by chs4000 View Post

So far so good -- I can't tell it apart from my own 55HX929.

Question: how long does the Ambient Sensor take to fully adjust to a new level of lighting? Say I go from very brightly lit room, to absolutely dark, instantaneously. How long does the Ambient Sensor take to reduce brightness, and how gradually does it do it?

I think most turn that feature off, do you prefer to have it on?
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