Official Sony HX929 Owner's thread (46HX929, 55HX929, 65HX929) No Price Talk - Page 492

Originally Posted by GPHVIDEO 

Thanks Rizzo, I sure hope that the "reset" is what it is. I can't believe that I have not had ANY problems until last evening. It just started all of a sudden. I sure "hope" that unplugging the TV "might" have resolved this issue, but I don't exactly feel confident. I'll know more this evening.
Do you happen to know what the warranty for the XBR series would be? I think if this doesn't correct itself with unplugging or "reset", I will probably go for a refund. This is rediculous for performance from a TV in that cost range. Understand, this is NOT going to be a "simple" change out from one TV to another removing it from a stand. This thing is mounted on the wall and removing / replacing is going to be a REAL project. Not looking forward to that process I can assure you.
Thanks for your input.
Regards,
GPHVIDEO

Originally Posted by IMRIZZO 

Hopefully a reset will do the trick.

Originally Posted by stevedensmore 

After a year of dealing with a defective Sony television (XBR-55HX929), being shunned not only by their support department, but even their VP of TV engineering; Sony has completely redeemed themselves. I finally got a hold of someone willing to reopen my case yesterday, and was informed today they have deemed it to have a defective LCD panel. They are shipping a replacement set this week, and are providing it with a two year warranty. Praise the Lord!

Originally Posted by GPHVIDEO 

First off, I do want you to know that when this all happened, I was wide awake. Even more awake watching this bizarre picture unfold on my TV before my very eyes..........
However, after turning on the set last evening. Nothing.......not even a hint of the problems from the night before!! All I did before was unplug the TV and left it unplugged for the night. Now.......(knock on wood) NO sign that anything was ever wrong.
Now I know when nothing appears to be wrong, one should never complain. However, this did actually happen, and it is a bit like sleeping in a very comfortable bed knowing that there is a land mine somewhere near by. A bit of a concern to say the least!!
I think the XBR warranty is something like 2 years, but I'm not sure. I am concerned that this "land mine" might just "blow up" right after the warranty has expired.
Got my fingers crossed.....
Best Regards,
GPHVIDEO

Originally Posted by IMRIZZO 

Warranty 18 mos.
LIMITED WARRANTY (U.S. ONLY)
SONY ELECTRONICS INC. (“SONY”) warrants this product against defects in material or workmanship
for the original and any subsequent end user owner(s) (“You” or “Your”) for the time periods and as set
forth below when purchased directly from Sony or a Sony Retailer. Under this Limited Warranty, SONY
will, at its option, (i) repair the product using new or refurbished parts or (ii) replace the product with a
new or refurbished product. “Refurbished” means a product or part that has been returned to its original
specifications. These are Your exclusive remedies. SONY does not warrant that the operation of
the product will be uninterrupted or error-free.
Term: Eighteen (18) months from the original date of purchase of the product (or ninety (90) days from
original date of purchase for commercial use). This Limited Warranty is transferable. However, any transfer
of this product does not extend the term. A copy of the dated receipt from Sony or a Sony
Retailer or bill of sale from the original end user purchase is required to determine
coverage. Online auction confirmations are not accepted for warranty verification.

Originally Posted by stevedensmore 

Well, I take that back. Sony's VP got a hold of the file, and put a stop to it. I had to call back, and speak with the same person who talked to me yesterday about the replacement being sent. Today he acted like we never spoke, and could only state what was recorded in his "notes". Now they're sending a tech out to "assess" the TV, when they already know damn well what's wrong with it. Here we go again.

Originally Posted by amatot 

I think people have you muted or they are simply ignoring you.
Putting you on mute now, myself...

Originally Posted by GPHVIDEO 

Thanks Rizzo for the comments. At least I have a "little" more time with the warranty. However, I know I don't want to exchange for a referb set, as I sure don't want to exchange for someone else's problems though.
Again, last evening, no signs of what I saw earlier in the week. Now even I am beginning to think that maybe it was just a bad dream!! Kinda hard to explain the pictures that I took with my camera though.
Crossing my fingers.
Best Regards,
GPHVIDEO

Originally Posted by trainmstr 

Just purchased a leftover 55hx929 from Best Buy, any recommendations? Should I update the software as soon as I get it set up? New to the LCD world so any assistance is appreciated.
Thanks...

Originally Posted by IMRIZZO 

I had similar experience back in Jan. after a firmware update I experienced a problem with the set constantly rebooting and shutting off but after the Reset I haven't had a problem since. Still lovin' it too !

Originally Posted by GPHVIDEO 

Well, I thought I would give you an update. The TV started the same old thing again, only this time it started shutting off by itself after it went though the same steps that I previously described. I had not at that time done a reset, but decided I would give that a try. The first problem during reset that I encountered was trying to do the reset "before" the picture went black, or turned itself off. Turns out, that was almost impossible to do because of the way the set was acting. Finally, I unplugged the set for a few hours and then started it up and was able to "quickly" get through the reset process. Just barely as it turns out.............. That did not work.
Now, I've called SONY, and, as they say, "I'm in the "process"". Which basically means that I now have a number...............
I must chuckle a little though, as the Sony Rep came to the conclusion that I did not have the "latest" firmware update on the TV. Now mind you, at this point since resetting the TV, I don't even have an internet connection set up. Now I've got to, without the TV shutting down or blacking out, set up the internet, and then down load the latest firmware, BEFORE the set goes black / shuts itself off.
I guess I should just "play the game" with customer support, but somehow, I don't "feel" this is the answer. I sure hate going through this BS process only to discover.........Oh! you must have a bad circuit board.....duh!
Here we go!!!!!
Best Regards,
GPPHVIDEO

Originally Posted by amatot 

Watched Prometheus in 3D on the 929.
Looked fantastic and really changed up the "feel" of the movie.
Now I'm wondering if 'Avatar 3D' is worth the investment...

Originally Posted by Leon! 

Flavius already said this is a case of user error plain & simple. End of DISCUSSION.

Originally Posted by thegladiator75 

Hi guys, as already told I have a 46", picture is pretty impressive and I'm really satisifed about this set (my settings are almost identical to Rizzo's ones, so quite dim for viewing in a dark room).
After having seen many movies and contents, with all kinds of possible situation in which the backlight could occur to work, I have to keep in evidence just one situation where the local dimming backlight "algorithm" tends to fail.
I refer to those typical scenes when there's a night city landscape, with many lights (of buildings, streets etc.) lighted on. It happens only with this kind of "shot" the black become well lighter. If the movie is 2.35:1 is clearly visible (just in in a dark room of course!) both the black bars become almost as the LED dynamic control is off.
If the movie is 16:9 (without black bars) the difference in the deep of black is barely visible, but with 2.35:1 content it's quite annoying to see the black bars (in particular the bottom one!) entirely lighted up.
Just to give you an idea, it happens with a scene like this:

And this happens ONLY during this type of scenes. Have you ever noticed it?

Originally Posted by Datacide 

Is the picture in your post showing the issue? Or, is that just an example of the type of scene where the black bars are lighten to a point that looks like you've turned off the LED Dynamic controls?.........
...

Originally Posted by amatot 

Watched Prometheus in 3D on the 929.
Looked fantastic and really changed up the "feel" of the movie.
Now I'm wondering if 'Avatar 3D' is worth the investment...

Originally Posted by hilgy 

What 3d glasses are you using? The only ones I have seen that seem to be compatible with the 929 are the BR250, BR750, and the Playstation 3 set. It seems the Playstation 3 glasses have gotten good reviews. Does anyone have any recommendations? Any other brands/models? Thanks!

Originally Posted by 8mile13 

The CNET 55HX950 review has been updated. In the review a HX929/HX950 comparison has been made several times:
. black levels appeared basically identical.
. in the blooming area they looked basically the same.
. shadow detail was a bit worse than HX929 (which may be more due to a slight difference in calbration than anything else).
. HX950 color accuracy did look a touch more accurate in most scenes.
. 3D performance identical in pretty much every way.
http://reviews.cnet.com/flat-panel-tvs/sony-xbr-55hx950/4505-6482_7-35431205-2.html
It has been confirmed by two owners that the 55HX929 has 105 dimming zones, it also has been confirmed by two owners that the 55HX950 has 105 dimming zones.

Originally Posted by superkelv 

I was informed the 950 is sharing the same processor with the 84 inch which has been upgraded to allow the 84" to perform 4K. While comparing both sets side by side the 950 was slightly dimmer but with more saturated colour. Seen a 1 lbs difference listed on Sony's website. Over all very similar. 950 had rounded corners and no built in camera for proximity warnings and auto shut off. Obviously the stands differ.
On a side note there was a 52" 909 next to them which exhibited a notable pic difference, still very good but a definite difference.

Originally Posted by Hdfanboy444 

Are the dimming zones between both 65hx950/929 also the same amount?