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Official Sony HX929 Owner's thread (46HX929, 55HX929, 65HX929) No Price Talk - Page 495

post #14821 of 15169
12/18/12 at 7:41pm
Quote:
Originally Posted by IMRIZZO View Post

The images shown definitely depict a faulty panel.

That means a lot coming from someone who seems to be as knowledgeable as yourself. Even the techs have all said they see it, but Sony goes right back to lying, and insisting they said otherwise. Sarah Kepler and Pat Kennedy are the two people standing between this situation getting handled appropriately. There are only four months left on its warranty, and Sony is basically ignoring me at all costs now. At this point I have to pray that something else goes wrong with it, so they'll have no other choice but to uphold, and repair/replace this set.
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post #14822 of 15169
12/19/12 at 3:04am
Anyone using an Oppo 93 with this panel?

If so has anyone found the optimal settings regarding source direct, colorspace, deep color(despite the fact blu-ray doesn't use it)?

Had a search through the thread and can't find anything.
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post #14823 of 15169
12/19/12 at 5:48am
Quote:
Originally Posted by GGB View Post

Anyone using an Oppo 93 with this panel?
If so has anyone found the optimal settings regarding source direct, colorspace, deep color(despite the fact blu-ray doesn't use it)?
Had a search through the thread and can't find anything.

I use the Oppo 93 and it's set at default setting and it amazing.
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post #14824 of 15169
12/19/12 at 6:14am
stevedensmore aint you the guy who was on facebook leaving Sony messages on their page? I brought up your complaint to Scott Fuentes and he said your tv was evaluated several times by their techs and they found nothing wrong and they tried settleing this problem with you several times but you wouldnt agree to anything they offered. If this is true then they tried everything they could to work out this problem with you, what more do you want them to do buddy? Slamming Sony aint getting you anywhere Steve and coming on the forums to voice your complaint aint going to help either. You told me on facebook you might have to go the legal route then thats what you might have to do but I highly doubt thats going to get you anywhere either. If nothing has been done about the problem your having with your tv then I doubt if anything is going to be done now. Sony says they cant find any issues with your tv. So that leaves you with 2 options and thats 1-just live with your tv the way it is or 2- Buy a different tv. I know those 2 options may stink but those options may be your only choice. Dont know what else you can do.
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post #14825 of 15169
12/19/12 at 8:01am
Quote:
Originally Posted by IMRIZZO View Post

I use the Oppo 93 and it's set at default setting and it amazing.

K Miller says the color space should be 4:2:2 for best result with 93/5 and 929.
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post #14826 of 15169
12/19/12 at 9:49am
Quote:
Originally Posted by Brian-HD View Post

K Miller says the color space should be 4:2:2 for best result with 93/5 and 929.
trying it now.
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post #14827 of 15169
12/19/12 at 10:34am
Quote:
Originally Posted by IMRIZZO View Post

trying it now.

http://www.hometheaterhifi.com/hdtv/hdtv-reviews/sony-46hx929-backlit-led-tv/all-pages.html
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post #14828 of 15169
12/19/12 at 6:07pm
Is there anyway to turn off the green power led on the bottom left of the 929 while the set is on? I watch movies in a completely dark room and it would be cool if I could turn it off.
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post #14829 of 15169
12/19/12 at 8:35pm
Quote:
Originally Posted by hilgy View Post

Is there anyway to turn off the green power led on the bottom left of the 929 while the set is on? I watch movies in a completely dark room and it would be cool if I could turn it off.

Very small piece of black tape.
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post #14830 of 15169
12/19/12 at 11:45pm
Quote:
Originally Posted by steve1971 View Post

stevedensmore aint you the guy who was on facebook leaving Sony messages on their page? I brought up your complaint to Scott Fuentes and he said your tv was evaluated several times by their techs and they found nothing wrong and they tried settleing this problem with you several times but you wouldnt agree to anything they offered. If this is true then they tried everything they could to work out this problem with you, what more do you want them to do buddy? Slamming Sony aint getting you anywhere Steve and coming on the forums to voice your complaint aint going to help either. You told me on facebook you might have to go the legal route then thats what you might have to do but I highly doubt thats going to get you anywhere either. If nothing has been done about the problem your having with your tv then I doubt if anything is going to be done now. Sony says they cant find any issues with your tv. So that leaves you with 2 options and thats 1-just live with your tv the way it is or 2- Buy a different tv. I know those 2 options may stink but those options may be your only choice. Dont know what else you can do.

Sony's flat out lying. The only thing they offered on this set was to give my money back, then that expired. The local techs that came out confirmed they saw exactly what I'm showing in the photos. It's Sony who's claiming that's "normal". So I figured I'd take to the boards, and see just how common that really is.
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post #14831 of 15169
12/20/12 at 1:58am
Must have for all NVIDIA/929 users...well, must have for all HTPC NVIDIA users. Don't know how I missed this one before now. http://blog.metaclassofnil.com/?p=83
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post #14832 of 15169
12/20/12 at 10:17am
I think one element of the upgrade fixed Pandora. Everyone had issues with Pandora as they changed their server address and other things to do with connecting. All of my devices which have Pandora needed an update.

DD
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post #14833 of 15169
12/20/12 at 11:35am
Quote:
Originally Posted by stevedensmore View Post

The only thing they offered on this set was to give my money back.

How dare they offer you your money back. What a rip-off!!

Do we really have to do go through all this again? There are a zillion posts already dedicated to this. We know you hate your Sony sets. We know you hate Sony. Enough already.
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post #14834 of 15169
12/20/12 at 12:00pm
Quote:
Originally Posted by stevedensmore View Post

Sony's flat out lying. The only thing they offered on this set was to give my money back, then that expired. The local techs that came out confirmed they saw exactly what I'm showing in the photos. It's Sony who's claiming that's "normal". So I figured I'd take to the boards, and see just how common that really is.

Stop being a bad boy now Steve, and tell everyone the entire story.... Please include the chapter on your adventures on Craig's List too...
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post #14835 of 15169
12/20/12 at 12:38pm
Quote:
Originally Posted by Rage Guy View Post

Stop being a bad boy now Steve, and tell everyone the entire story.... Please include the chapter on your adventures on Craig's List too...

I would like to hear the phone conversations between Steve and Sony support, I would imagine Steve not to able to control his temperament after several disappointing contacts, and once you lose control over a phone conversation, it will get progressively worse. Even though your pissed you have to maintain your 'cool' be polite and listen. Be sure to get the name of who your speaking to for follow up calls (they'll always ask "who did you speak to?") If you have a name, your headed in the right direction (always get names) have all necessary info (mdl# / Serial# etc) be patient because they are going to ask some questions, that is for them to input info to computer if they determine you need help from an advance tech (these guys, although sharp, are not tier 1 reps) this level is a little easier to deal with, they have enough knowledge with most problems or complaints. Ya just gotta keep in mine. you want this rep to be a friend and not an enemy. Polite patience pays off.
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post #14836 of 15169
12/20/12 at 1:41pm
Quote:
Originally Posted by zoetmb View Post

How dare they offer you your money back. What a rip-off!!
Do we really have to do go through all this again? There are a zillion posts already dedicated to this. We know you hate your Sony sets. We know you hate Sony. Enough already.

He continues to "put his foot in his mouth" or "his head in his XXXX"biggrin.gif
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post #14837 of 15169
12/20/12 at 2:18pm
Quote:
Originally Posted by IMRIZZO View Post

I would like to hear the phone conversations between Steve and Sony support, I would imagine Steve not to able to control his temperament after several disappointing contacts, and once you lose control over a phone conversation, it will get progressively worse. Even though your pissed you have to maintain your 'cool' be polite and listen. Be sure to get the name of who your speaking to for follow up calls (they'll always ask "who did you speak to?") If you have a name, your headed in the right direction (always get names) have all necessary info (mdl# / Serial# etc) be patient because they are going to ask some questions, that is for them to input info to computer if they determine you need help from an advance tech (these guys, although sharp, are not tier 1 reps) this level is a little easier to deal with, they have enough knowledge with most problems or complaints. Ya just gotta keep in mine. you want this rep to be a friend and not an enemy. Polite patience pays off.

I was polite, patient, and hopeful from the beginning. I didn't start losing my cool until they blatantly lied multiple times. Their top support reps were incredibly rude, and pompous. They act as if there's no way there could be a problem with this television, since it's the best TV ever created (their VP's opinion). As for the other guy whining about me trying to unload it on Craiglist; I flat-out told anyone interested why I was selling it for well under retail. I'm not a dishonest person, I think my 10+ year track record on eBay can prove this... http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=stevedensmore
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post #14838 of 15169
12/20/12 at 9:51pm
Ahhh... the drama of sales. I used to sell TV's and always tried to help customers who were stuck in a situation. it always gave me a good feeling when I listened to their plight and while i listened watched as their eyes changed from anger and frustration to genuine helplessness. They could see that I was actually listening and their attitude started to open up. if you give someone a moment and walk in their shoes it is easier to understand their frustration. remember, it's all relative. What affects you less, may affect someone more or differently. We'd help customers 5 years after a sale sometimes (past warrenty and everything). it was a good feeling knowing that they were happy and genuinly appreciated it. We helped a lot of people everyday. There was always someone who needed help with a former purchase. Whether it be 2 days or 6 years. We would help people all the time. I worked at big Canadian tech store. I'm sure you can find the name, the one owned buy BB. it's probably got a bad name online, but man we helped a lot of people, even folks who sould have been dealing solely with the manufacturer. i even lost money helping customers sometimes.


However, there are just some people who are extremely hard to deal with. Some people just expect the impossible.

But rememeber this, as GG Allin said, "You don't get what you expect. You get what you deserve."



Thanks for all the posts. Keep 'em comin. Had fun reading. Sony 929 is an awesome TV.
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post #14839 of 15169
12/20/12 at 11:32pm
Quote:
Originally Posted by Tapioca Cold View Post

Ahhh... the drama of sales. I used to sell TV's and always tried to help customers who were stuck in a situation. it always gave me a good feeling when I listened to their plight and while i listened watched as their eyes changed from anger and frustration to genuine helplessness. They could see that I was actually listening and their attitude started to open up. if you give someone a moment and walk in their shoes it is easier to understand their frustration. remember, it's all relative. What affects you less, may affect someone more or differently. We'd help customers 5 years after a sale sometimes (past warrenty and everything). it was a good feeling knowing that they were happy and genuinly appreciated it. We helped a lot of people everyday. There was always someone who needed help with a former purchase. Whether it be 2 days or 6 years. We would help people all the time. I worked at big Canadian tech store. I'm sure you can find the name, the one owned buy BB. it's probably got a bad name online, but man we helped a lot of people, even folks who sould have been dealing solely with the manufacturer. i even lost money helping customers sometimes.
However, there are just some people who are extremely hard to deal with. Some people just expect the impossible.
But rememeber this, as GG Allin said, "You don't get what you expect. You get what you deserve."
Thanks for all the posts. Keep 'em comin. Had fun reading. Sony 929 is an awesome TV.

Judging by this, I "deserve" a defective television, haha.
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post #14840 of 15169
12/21/12 at 4:41am
Quote:
Originally Posted by HaRd2BeAr View Post

Have you tried Clear?
Standard and smooth will create artifacts because of how they work. Clear is much better for motion.
Aaron

Yes I've tried this and you are right but it fails to produce the smooth motion effect that I like. I am aware that some people call this a "soap opera" effect but in my opinion it actually makes movies better once you get used to it.

If it just didn't have the artifacts or jittering it would be perfect. I guess I'll have to settle. Seems like a problm with motionflow though. I've seen cheaper tv's in the store that do smooth motion without artifacts.
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post #14841 of 15169
12/21/12 at 6:12am
Quote:
Originally Posted by Brian-HD View Post

K Miller says the color space should be 4:2:2 for best result with 93/5 and 929.


But this way (4:2:2) you lose the option to make the panel works with 10 or 12 bit.
I have the Oppo 93 and I set it with 36 bit colorspace (12 bit per channel) and 4:4:4, "hdmi dynamic range" on auto in the 920(9). So, the "info" shows "1080/24p 12 bit".
Whether you set in 4:2:2 it does not work in 10 or 12 bit.
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post #14842 of 15169
12/21/12 at 8:13am
Quote:
Originally Posted by nemesis4670 View Post

Yes I've tried this and you are right but it fails to produce the smooth motion effect that I like. I am aware that some people call this a "soap opera" effect but in my opinion it actually makes movies better once you get used to it.
If it just didn't have the artifacts or jittering it would be perfect. I guess I'll have to settle. Seems like a problm with motionflow though. I've seen cheaper tv's in the store that do smooth motion without artifacts.

Clear does still create a slight soap opera effect with film content but not as severe as smooth or standard, its a case of picking your poison.

Aaron
Edited by HaRd2BeAr - 12/21/12 at 8:53am
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post #14843 of 15169
12/21/12 at 8:37am
Yes, but "clear plus" does not...
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post #14844 of 15169
12/21/12 at 5:52pm
IMRIZZO - thanks for the picture settings - quite amazing - now sitting down to watch the Dark Knight Rises smile.gif
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post #14845 of 15169
12/21/12 at 7:28pm
OK, for what ever reason, Netflix no longer works on my HX729 and HX929 tv's via the red button on the remote. I get a "feature is not available". I have deregistered both tv's on the Sony https://internet.sony.tv/customer website, too. The problem is I can't find the Activate Enhanced Features on the tv to get the registration code so I can re-register the tv on the Sony website. Does anyone know how to get the registration code? Has anyone else had this problem before?
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post #14846 of 15169
12/22/12 at 10:30am
posts deleted
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post #14847 of 15169
12/23/12 at 10:54pm
Hi, I have just gotten a 65hx920 and it looks like this. seems a bit much of DSE? should i return it?
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post #14848 of 15169
12/23/12 at 10:55pm
the dark blob in the middle is caused by the camera, i mean the stripes on the right half of the screen...
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post #14849 of 15169
12/24/12 at 2:53am
Yikes! That seems like a lot, but that's likely the worst background colour for it. I suppose if you think you can live with it and/or if you got the set for a steal then that will factor in to whether you return it or not. That looks pretty dark and obvious to me from the pic though, I can't say I'd be too happy with that, but ultimately it will be your call. I have a 55" and nothing looking like that.
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post #14850 of 15169
12/24/12 at 11:05am
Merry Christmas to all.
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AVS › AVS Forum › Display Devices › LCD Flat Panel Displays › Official Sony HX929 Owner's thread (46HX929, 55HX929, 65HX929) No Price Talk