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Official Sony HX929 Owner's thread (46HX929, 55HX929, 65HX929) No Price Talk - Page 507

post #15181 of 15540
Nice to see youtube 3D video using the youtube app in my xbr65hx929-65. It is not the HD 60i x 1080 like from the video disk and usb drive I create from the 3D video of my sony HDR-TD10 but it works good!
In youtube search for "ve2fet 3d" you will see some...
post #15182 of 15540
I want to connect a wireless keyboard/mouse to my 55" 929 so I can surf the web with it. Is there any particular brand/model that works best? Is it easy to connect a keyboard and mouse and use it on the 929? Thanks for any replies.
post #15183 of 15540
Hey guys, was wondering if anyone could confim if the SU-B550S stand is compatible with the HX925? I can't find the SU-B551S anywhere frown.gif
Many thanks
post #15184 of 15540
Quote:
Originally Posted by chi_guy50 View Post

My 55HX929 downloaded a FW update today (PK4.021AAA). There does not appear to be any info on this update at the Sony website yet.

Anyone have the inside poop on what this update addresses?

Here's the answer to my above question:

post #15185 of 15540
Is anyone else having trouble watching Amazon videos?

It was working fine yesterday, but, today, when I open the Amazon ap, all of the tiles are blank.

I can watch YouTube fine on the TV and I can watch Amazon fine on my computer, so I'm not sure what the issue is.

I tried to update the TVs software, but the TV told me that I already had the latest version.
post #15186 of 15540
Does anyone know how to connect through blue tooth the HX929 and an Ipad? I tried but could not get the television to recognize the Ipad.
post #15187 of 15540
I was watching my 46" 929 last night through the antenna input and scrolling up the channels. The screen went blank and the TV emitted a loud high pitch that sounded very closely like a smoke detector. eek.gif It lasted about 10 seconds and I couldn't shut the TV off with the remote power button. There were no thunderstorms in the area. The voltage on my power center read normal and the amperage didn't change, but I, OTOH, was in total freak mode. smile.gif

After that it's been working normally.

Any ideas what this was?
post #15188 of 15540
Quote:
Originally Posted by ti-triodes View Post

I was watching my 46" 929 last night through the antenna input and scrolling up the channels. The screen went blank and the TV emitted a loud high pitch that sounded very closely like a smoke detector. eek.gif It lasted about 10 seconds and I couldn't shut the TV off with the remote power button. There were no thunderstorms in the area. The voltage on my power center read normal and the amperage didn't change, but I, OTOH, was in total freak mode. smile.gif

After that it's been working normally.

Any ideas what this was?

Clearly, we need to disable the built-in smoke detector in the Product Support sub-menu.
post #15189 of 15540
Quote:
Originally Posted by jfbar1 View Post

As per the netflix support site, the 929 DOES support both 5.1 and 1080p. However, I can not get it (5.1) out of mine. Has anyone else tried this?? I have the Sony 1700ES setup and I know it does NOT support 5.1. I guess I am now spoiled with my OPPO 103 in the living room hooked up to my Onkyo AVR and Sharp LED.

https://support.netflix.com/en/node/1020


Does the 55HX929 have the Digital Audio Out (optical) to connect to an input on your AV receiver? The Sony manual seems to indicate the 55HX929 has it. My 65HX9292 does and I have it connected to an input on my AV receiver. I have watched Netflix movies with no problems in audio quality. I guess it could have been 720p vid but I think I might have noticed. I have since dumped the Netflix streaming because I thought the value sucked so I cannot check it now.

I also cannot be certain what the audio was as my receiver converts to 7.1 which is the output I use most of the time. So, can't really verify if it was just stereo sound coming out of the TV to the receiver. The Sony marketing material claims both the 55" and 65" have 5.1 via the audio out connection.

Also, despite the item in the manual that says the optical audio cable is not necessary if you are using an ARC compatible AV Receiver, I could not get the audio sorted out when using any of the Netflix or other internet based services, without using the optical out cable. And my Pioneer Elite receiver which is one year old now, certainly appears to have ARC-ready HDMI connections.


DD
Edited by ddarche - 7/22/13 at 4:05pm
post #15190 of 15540
Quote:
Originally Posted by Robonaut View Post

Is anyone else having trouble watching Amazon videos?

It was working fine yesterday, but, today, when I open the Amazon ap, all of the tiles are blank.

I can watch YouTube fine on the TV and I can watch Amazon fine on my computer, so I'm not sure what the issue is.

I tried to update the TVs software, but the TV told me that I already had the latest version.


I have found their service to be spotty. Sometimes works perfectly, other times the video pauses to buffer a million times.

DD
post #15191 of 15540
Quote:
Originally Posted by Kisakuku View Post

Clearly, we need to disable the built-in smoke detector in the Product Support sub-menu.



And they say humor doesn't translate well on the internet. rolleyes.gif
post #15192 of 15540
Folks, can someone please tell me if the XBR HX929 has a DETACHABLE power cord? I want to know if it will accept an aftermarket power cord. The website says that the power cord is attached to the unit? If so, it cannot be removed.
post #15193 of 15540
Quote:
Originally Posted by addictaudio View Post

Folks, can someone please tell me if the XBR HX929 has a DETACHABLE power cord? I want to know if it will accept an aftermarket power cord. The website says that the power cord is attached to the unit? If so, it cannot be removed.

Nope, not detachable.
post #15194 of 15540
I'll risk bringing up a subject that's slightly off topic:

Since upsizing my living room TV from a glorious 46XBR5 to the incomparable 55HX929, I am contemplating making a similar move for the 32" wall-mounted master bedroom TV. The issue is limited wall space and my strong desire not to have the TV overwhelm the room and thus incur the dreaded unfavorable WAF.

I currently have a six-year-old 32XBR4 which is still going strong. I would like to move up to at least a 40" or 42" screen, but I don't want the overall width of the set to exceed 40" AND I don't want to sacrifice PQ, which is my number one criterion. Number two would be aesthetics. I don't care about 3D, speakers (currently using a 3.1 soundbar), or networking (handled by TiVo)--just great PQ, reliability and styling. And since the wall-mount (Sanus VM400) is double articulated, viewing angle is also not a factor.

The only two TV's I have found so far that might suit my parameters are Sony's 2011 model year KDL-40EX720 (X-Reality engine)--assuming I can find a new or decent used one--and possibly Panasonic's new TC-L42E60 (unidentified picture engine). I'm frustrated that the only set in this size range with X-Reality PRO that Sony is currently supplying in the U.S. is the KDL-32W650a; in parts of South America and Europe, they can choose between a 40" W9 and a 42" W8 or W6, any one of which would have been a strong candidate for my application. For us Yanks, it's the crappy CRE processor or nothing at all unless you're willing to move up to a 47" screen.

Any thoughts?
post #15195 of 15540
I was in a similar position a couple of years ago. And I ended up moving my 55HX929 to the bedroom, and getting a 70 inch Sharp for my living room. Distance to TV in the bedroom is 7-8 feet, and in the living room about 10 feet. My only regret is not getting a 80 inch Sharp, as my 70-incher seems kind of small after 2 years biggrin.gif
post #15196 of 15540
I just purchased a Sony XBR 55HX929. When I looked it up online and in the manual the base is the plain, flat, black plate with a cylindrical neck / tube connecting it to the TV. Plain, simple, non distracting. When I went to the showroom, the XBR's have that chrome, shiny, horseshoe shaped stand which I don't like. I see base plates on sale on eBay, but the one I am looking at is for the 55HX850. Does anyone know if this would work with my XBR? I SO dislike that chrome horseshoe that I'll paint it if I have to. THANKS for any advice.

Once I get my XBR unboxed and connected, I suspect I will spend many hours going through the 500+ posts here! :-)
post #15197 of 15540
Quote:
Originally Posted by eltee49 View Post

I just purchased a Sony XBR 55HX929. When I looked it up online and in the manual the base is the plain, flat, black plate with a cylindrical neck / tube connecting it to the TV. Plain, simple, non distracting. When I went to the showroom, the XBR's have that chrome, shiny, horseshoe shaped stand which I don't like. I see base plates on sale on eBay, but the one I am looking at is for the 55HX850. Does anyone know if this would work with my XBR? I SO dislike that chrome horseshoe that I'll paint it if I have to. THANKS for any advice.

Once I get my XBR unboxed and connected, I suspect I will spend many hours going through the 500+ posts here! :-)

The ones with the chrome horseshoes should be the 950s, not 929s. You can buy a replacement stand from Sony if you ever need to. Not sure if the one from 850 would fit.
post #15198 of 15540
My bad, my new TV is the XBR 55HX950, not a 929.
post #15199 of 15540
Quote:
Originally Posted by eltee49 View Post

My bad, my new TV is the XBR 55HX950, not a 929.

You'd have to verify that the mounting holes are identical and either buy a second-hand stand from somebody who wall-mounted their 55HX929 or buy the following parts from Sony:
4-267-497-01 STAND, HEAD(ML9)
4-259-186-12 NECK (LL9)
4-269-893-11 STAND, BASE S(LL1)
4x 4-259-541-01 USER SCREW ST (SCREWS TO ATTACH HEAD STAND AND BASE STAND TO NECK)
3x 2-580-608-01 SCREW, +PSW M5X16 (SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
post #15200 of 15540
Quote:
Originally Posted by eltee49 View Post

My bad, my new TV is the XBR 55HX950, not a 929.

Looking at the two manuals, the hole patterns look to be identical. You might even be able to reuse the head of the stand and the M5X16 screws.
post #15201 of 15540
Quote:
Originally Posted by eltee49 View Post

I see base plates on sale on eBay, but the one I am looking at is for the 55HX850. Does anyone know if this would work with my XBR?

850 stand is the same as 950, so I doubt you want that. You need a stand for 46" or 55" 720, 820 or 929.
post #15202 of 15540
Short version: I'm on my 4th TV (1 repair and 2 replacements) and it needs service again. I'm tired of staying home and somehow want to move to a different television with Sony's help. The call center seems very on script and my attempts to escalate are not getting anywhere, so I am looking for suggestions on someone to talk to at Sony about this that can actually respond and not just do the same thing over again.

Long version:

I have a XBR55-HX929 that I bought in Feb 2012 (Authorized Reseller). Within about 2 months, it began to reboot spontaneously. If it was going to happen (which was rarely), it would happen 3-5 minutes after starting up. It would happen once only, and then the TV would be fine. It would black out, go to the Sony logo, and back to the input I was already watching and all was well. At first, I assumed I had some compatibility problem with gear and waited a little for updates - after all, it happened rarely.

Over time, it happened more and more often, and I started to become frustrated with it, so I called it in. I know my inputs weren't causing it, because I could power up the TV, leaving everything disconnected, and it would still happen. I'd say near the end - 80% of the time I started watching it would do this.

August 2012 was my first service call. Sony sent someone local out and they swapped a CPU board of some type in my living room. Using the service remote, they found a high quantity of errors in the service screens associated with the main logic board. TV #2 was fine briefly, reboots started up after a few weeks.

Within 3 months, this TV #2 began to do the same thing. My next service call was in Jan 2013. Sony replaced the TV outright.

That TV died - went to a blink red error code after a couple of weeks. If I unplugged it for a few hours, it would boot up and work for 5 minutes or so and then go back to blinking.

Next Service call was in Feb. 2013 and they brought me TV #3. It has been working good. Now, two weeks ago, the random reboots have started again with this set. Again, it happens with no devices connected to it.

Sony is re-upping my warranty to 3 years each time they do this. I am just tired of staying home from work on days when they schedule the all-day replacement, and I also get my wife to help me take it off the wall and put it on a stand for ease of the techs swapping it.

Is there a recommended escalation path outside of the standard service call center to get someone to help me replace this with a model that actually works? Has anyone successfully gone beyond the call center than schedules replacements?
post #15203 of 15540
Quote:
Originally Posted by danox574 View Post

Short version: I'm on my 4th TV (1 repair and 2 replacements) and it needs service again. I'm tired of staying home and somehow want to move to a different television with Sony's help. The call center seems very on script and my attempts to escalate are not getting anywhere, so I am looking for suggestions on someone to talk to at Sony about this that can actually respond and not just do the same thing over again.

Long version:

I have a XBR55-HX929 that I bought in Feb 2012 (Authorized Reseller). Within about 2 months, it began to reboot spontaneously. If it was going to happen (which was rarely), it would happen 3-5 minutes after starting up. It would happen once only, and then the TV would be fine. It would black out, go to the Sony logo, and back to the input I was already watching and all was well. At first, I assumed I had some compatibility problem with gear and waited a little for updates - after all, it happened rarely.

Over time, it happened more and more often, and I started to become frustrated with it, so I called it in. I know my inputs weren't causing it, because I could power up the TV, leaving everything disconnected, and it would still happen. I'd say near the end - 80% of the time I started watching it would do this.

August 2012 was my first service call. Sony sent someone local out and they swapped a CPU board of some type in my living room. Using the service remote, they found a high quantity of errors in the service screens associated with the main logic board. TV #2 was fine briefly, reboots started up after a few weeks.

Within 3 months, this TV #2 began to do the same thing. My next service call was in Jan 2013. Sony replaced the TV outright.

That TV died - went to a blink red error code after a couple of weeks. If I unplugged it for a few hours, it would boot up and work for 5 minutes or so and then go back to blinking.

Next Service call was in Feb. 2013 and they brought me TV #3. It has been working good. Now, two weeks ago, the random reboots have started again with this set. Again, it happens with no devices connected to it.

Sony is re-upping my warranty to 3 years each time they do this. I am just tired of staying home from work on days when they schedule the all-day replacement, and I also get my wife to help me take it off the wall and put it on a stand for ease of the techs swapping it.

Is there a recommended escalation path outside of the standard service call center to get someone to help me replace this with a model that actually works? Has anyone successfully gone beyond the call center than schedules replacements?

When you say all your gear is disconnected, do you mean your network cable / WiFi is disconnected as well?

This has been reported before on a variety of models. The restart happens when a certain number of 103 HOST_WDT network-related errors is accumulated. The power board replacement which is the option prescribed in the service manual has never helped with this issue.

I would check your diagnostic screen (Display, 5, Volume Down, Power), verify the error type you're getting and test the TV with network disconnected.
post #15204 of 15540
To danox574:

I believe I responded to a similar post several months ago. My 46"HX929 used to do the reboot thing about once a week. Just as you mentioned it always happened within a few minutes of turning the set on. What stopped this from happening for me was to disconnet the wired ethernet and switch it to WiFi. Since I made that change the set has not rebooted even one time. Hope this helps you!
post #15205 of 15540
Quote:
Originally Posted by retromzc View Post

To danox574:

I believe I responded to a similar post several months ago. My 46"HX929 used to do the reboot thing about once a week. Just as you mentioned it always happened within a few minutes of turning the set on. What stopped this from happening for me was to disconnet the wired ethernet and switch it to WiFi. Since I made that change the set has not rebooted even one time. Hope this helps you!

My set does the same thing about once every two weeks. I haven't noticed whether or not it only happens shortly after I turn it on, but I don't think so. But I don't have wired Ethernet, so that can't be the trigger unless different issues result in the same symptoms.

I'm going to punch up those settings in the post above, so I can see if it's generating any diagnostic codes.
post #15206 of 15540
Quote:
Originally Posted by zoetmb View Post

I'm going to punch up those settings in the post above, so I can see if it's generating any diagnostic codes.

The TV set has to be in standby and you have to press the buttons on the remote in a fairly rapid succession.
post #15207 of 15540
Quote:
Originally Posted by Kisakuku View Post

The TV set has to be in standby and you have to press the buttons on the remote in a fairly rapid succession.

Not working for me. Is it the small power button or the TV power button? If I do Display, 5 , Volume Down, Small Power button, nothing happens. If I do Display, 5, Volume Down, TV Power button, the set turns on normally.
post #15208 of 15540
Quote:
Originally Posted by zoetmb View Post

Not working for me. Is it the small power button or the TV power button? If I do Display, 5 , Volume Down, Small Power button, nothing happens. If I do Display, 5, Volume Down, TV Power button, the set turns on normally.

Big TV Power button. Make sure to wait a few seconds after you turn off the TV. It took me quite a few tries to get in, don't be discouraged.

Here's a good post with a summary of the restart issue.
post #15209 of 15540
Quote:
Originally Posted by Kisakuku View Post

Big TV Power button. Make sure to wait a few seconds after you turn off the TV. It took me quite a few tries to get in, don't be discouraged.

Here's a good post with a summary of the restart issue.

Maybe I'm a fumbling idiot, but I can't get this to work. The only thing I notice is that when I go through the remote sequence, the set does seem to take a little longer to "boot up" as compared to when I just turn it on normally. But I see no error codes of any kind on the screen. I just see the normal display information as if I had just hit the Display button.
post #15210 of 15540
Here is factory reset be sure you write down your settings before doing a reset as it will return all settings to factory default.
Quote:
To reset TV to default factory settings.

1.Turn on the TV.
2.Wait approximately 40 seconds for the TV to completely start up.
3.On the TV remote control, press and hold the UP ARROW button.
4.While holding the UP ARROW button, press and release the POWER button on the TV set.

NOTES:
The power button is on the right side of the TV (first button on top). You will see RESET appear on your TV.


5.Release the UP ARROW button.

The TV turns off and back on. Wait a few seconds and you will see the see the initial set up screen.
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