Originally Posted by tfoltz
Start by reading Gotchaa's post on page 164, and then skip to the last 10 pages or so. Contact Panasonic and tell them you have fluctuating brightness on various content. They make sure you have the latest firmware update and ask you basic questions. Once you tell them you still have fluctuating brightness they should eventually set up a technician visit that will either flash your TV with an SD card or replace the A-Board. Your TV will then be patched.
I do know that it's overwhelming to get into a large thread, but it helps to do research because the details and experiences provided in the thread probably answer any questions you have.
Ok, thanks very much - that was useful to help me cut to the chase. Post #164 was great for laying the groundwork, then I read the last 10 pages of the thread as you suggested. My mind boggles at a few of those posts - e.g. the one talking about the response from Panasonic Canada customer support, or your know-it-all technician (I assume that's you over there, same username?). You know, I don't mind simple ignorance, anybody can be misinformed, and I don't mind attitude, when it's backed up by competence. But nothing irks me more than stupid, ignorant people with attitude.
I'll be calling Panasonic about this on Monday. I'm kind of dreading the process, though, because now I'm pretty sure that I'll experience this sequence:
a) Denial of any problem, cue 45 minutes trying to get someone who knows what I'm talking about
b) Finally get the right person, who arranges for a new A board for me
c) Technician turns out to be 3rd party local yokel who wants to cart my TV away in their pickup truck
d) The tech shows up without any idea about SD cards or A card replacements - another wasted day
e) Another 2 week wait while they actually order the card
f) They come and want to take my TV away again, cue animated conversations with their manager and Panasonic support
God I hope it doesn't go down like that. But I live out in the boonies (Fortuna, CA) and I just don't think Panasonic is going to have any of their actual people out here. So I'm going to get Jim Bob's TV And Skateboard Repair Service. Who knows what they will do.
I'm not exhaggerating on this - e.g. when my TV was originally delivered from Amazon, the guy who finally delivered (via Pilot) showed up in his personal pickup truck. It wasn't an actual delivery service van, just the guy's pickup truck.