Quote:
Originally Posted by technikal 
I'm torn. I like the tv and would like to keep it but don't want warranty issues should I have problems. That said, I have an email from amazon stating it's covered, so I kind of figure if I do have problems and Panasonic won't support me, I can push back on Amazon and have them cover it.
On Squaretrade - I've used them on cellphones and they were easy to deal with the one time I dropped and broke the device. The feedback on the Amazon site on open-box stuff isn't great though. Seems like Squaretrade is assuming manufacture's warranty should still apply, too - and that's causing warranty claims to be denied.

I'm torn. I like the tv and would like to keep it but don't want warranty issues should I have problems. That said, I have an email from amazon stating it's covered, so I kind of figure if I do have problems and Panasonic won't support me, I can push back on Amazon and have them cover it.
On Squaretrade - I've used them on cellphones and they were easy to deal with the one time I dropped and broke the device. The feedback on the Amazon site on open-box stuff isn't great though. Seems like Squaretrade is assuming manufacture's warranty should still apply, too - and that's causing warranty claims to be denied.
I called Square Trade and the rep was not familiar with the policy regarding open-box stuff from Amazon. I had to direct him to their own policy regarding open-box tv's since they don't have manufacturers warranties. AFTER showing him their policy he talked to a supervisor and apologized...a bunch lol. He said yes they cover open-box, he said they mirror exactly the manufacturers warranty. I said, so after the 30 day Amazon return window you cover ALL issues that are mechanical, and electrical...he said "absolutely!". Plus, they cover power-surge issues as long as you use a "qualified" surge-protector. From simply talking to them, after clearing up the Amazon issue (which he said was a new program), they seem okay.
You may be right about pushing to Amazon if an issue arises...just keep the email safe




























