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Official Panasonic 2011 TC-PxxST30 Thread [No Price Talk] - Page 277

post #8281 of 8439
So I've owned the set (65ST30) for nearly a year. Had the FBr problem from the get go. Confirmed it using my serial number/build date/PDP EEP #. I finally called Panasonic about a month ago. Took a few phone calls to get it escalated to the point of getting a service tech involved. Then it took a game of phone tag with Panasonic to get the tech scheduled and the tech getting a hold of me. I provided the tech with a description of the problem and the service bulletin (basically, I used this thread and it's helpful info to do the work for them). They ordered an a-board and drove 2.5 hours to my house to install it. We checked the version (I neglected to show him the PDP EEP beforehand but the kid was a jack of all trades and wouldn't have any clue about it anyway). The version didn't change - still 82.51. We checked to see if the problem was still there. It was. He left saying they would be in touch and would take care of the problem.

The owner of the shop called me today. He said as far as they are concerned, the problem has been addressed and they are not coming back out. According to the service bulletin, my serial number was not affected. I'm furious. Why does it have to be such a pain!!!

So I've called Panasonic back. Told them what happened. Told them the problem hasn't been fixed. Now I wait the 24-48 hours for someone to call back (and hope that I'm available to answer!).

I put it off for so long because...well...I knew it was going to be a pain! Surprise!
post #8282 of 8439
Quote:
Originally Posted by whiskaz View Post

So I've owned the set (65ST30) for nearly a year. Had the FBr problem from the get go. Confirmed it using my serial number/build date/PDP EEP #. I finally called Panasonic about a month ago. Took a few phone calls to get it escalated to the point of getting a service tech involved. Then it took a game of phone tag with Panasonic to get the tech scheduled and the tech getting a hold of me. I provided the tech with a description of the problem and the service bulletin (basically, I used this thread and it's helpful info to do the work for them). They ordered an a-board and drove 2.5 hours to my house to install it. We checked the version (I neglected to show him the PDP EEP beforehand but the kid was a jack of all trades and wouldn't have any clue about it anyway). The version didn't change - still 82.51. We checked to see if the problem was still there. It was. He left saying they would be in touch and would take care of the problem.
The owner of the shop called me today. He said as far as they are concerned, the problem has been addressed and they are not coming back out. According to the service bulletin, my serial number was not affected. I'm furious. Why does it have to be such a pain!!!
So I've called Panasonic back. Told them what happened. Told them the problem hasn't been fixed. Now I wait the 24-48 hours for someone to call back (and hope that I'm available to answer!).
I put it off for so long because...well...I knew it was going to be a pain! Surprise!

What is the build date of your set ? (see back of panel)
post #8283 of 8439
Quote:
Originally Posted by DavidHir View Post

What is the build date of your set ? (see back of panel)

June 2011
post #8284 of 8439
Quote:
Originally Posted by whiskaz View Post

June 2011

Yeah, it is definitely affected by the fbr as you noted. Panasonic is pretty good with matters so I think you'll be fine in the end.
post #8285 of 8439
Thanks for the vote of confidence! The owner of the shop was very blunt on the phone. Basically, hello, we will not be back to address this problem. I did my best to stay calm with the guy but there was no convincing him. I didn't think, until after the fact, to question why he ordered a part based on the bulletin if my serial number wasn't in the range listed. I did essentially tell him I had to take his word for it since I didn't have the SB in front of me. Oh well, back in Panasonic's court now.
post #8286 of 8439
Quote:
Originally Posted by whiskaz View Post

Thanks for the vote of confidence! The owner of the shop was very blunt on the phone. Basically, hello, we will not be back to address this problem. I did my best to stay calm with the guy but there was no convincing him. I didn't think, until after the fact, to question why he ordered a part based on the bulletin if my serial number wasn't in the range listed. I did essentially tell him I had to take his word for it since I didn't have the SB in front of me. Oh well, back in Panasonic's court now.
I know I'm kinda jumping in without seeing your whole story, but the owner of any shop these days should be trying to make their customers HAPPY, not give them another reason to shop online. I would think dealing with Panasonic direct will get results given it's a well-publicized issue.
post #8287 of 8439
I wonder if the problem is that you're past the 1-year Panasonic warranty??
post #8288 of 8439
Quote:
Originally Posted by BillP View Post

I wonder if the problem is that you're past the 1-year Panasonic warranty??

I called Panasonic about the problem in early December. After some mishaps and a few rounds of phone tag with Panasonic and the tech, I finally got someone out to the house after the new year. My case is dated early December though, so I'm still within warranty.

And Noonin, I agree. It's frustrating, as someone who dumps quite a bit of money into the economy (lol), that it's so difficult to find good help with the items we purchase. It's not very often that I involve tech support of any kind because I know what sort of battle I'm going to be up against.

I kind of wish the firmware fix had leaked onto the internet or become the standard fix. I think I would be willing to take my chances. I've found the A-board online but who knows if it's patched or not and it's going for about $150. Not terrible but since I'm within warranty, I'd prefer $0 smile.gif

It's been a little over 24 hours since I reengaged Panasonic and I have yet to hear back...
post #8289 of 8439
Update: I had to call Panasonic back myself. I got transferred to concierge pretty quick. I explained to her what happened- that the tech said they were done and that my serial number wasn't even in the service bulletin. She verified that my serial number WAS in fact in the bulletin. She called the tech while I waited on hold. She came back and said that they were sticking to their word - that the board they gave me was new and had been patched. I said, what about his word that the serial number didn't exist in the service bulletin? She said she would have to speak with her field service rep to see where to go next. I will, of course, hear back from them in 24-48. So basically the tech told them that the board I got was patched. The board was sealed, in a box when the tech arrived. The tech had no clue how to get into the service menu or what the PDP EEE value even meant. Obviously these people are full of it.
post #8290 of 8439
Hi. I have a P60St30 and am running all my components through a Yamaha Aventage 2010. Should I have video processing turned on or off on the Aventage? Which will give me better rresults?
post #8291 of 8439
Quote:
Originally Posted by whiskaz View Post

Update: I had to call Panasonic back myself. I got transferred to concierge pretty quick. I explained to her what happened- that the tech said they were done and that my serial number wasn't even in the service bulletin. She verified that my serial number WAS in fact in the bulletin. She called the tech while I waited on hold. She came back and said that they were sticking to their word - that the board they gave me was new and had been patched. I said, what about his word that the serial number didn't exist in the service bulletin? She said she would have to speak with her field service rep to see where to go next. I will, of course, hear back from them in 24-48. So basically the tech told them that the board I got was patched. The board was sealed, in a box when the tech arrived. The tech had no clue how to get into the service menu or what the PDP EEE value even meant. Obviously these people are full of it.
This is a current issue with getting a patched board from Panasonic. I had the same problem early last year. The first baord wasn't patched and the service tech was told by Panasonic that my size ST30 (46) couldn't be fixed. Lucky for me my tech believed me when I assured him it could. He contacted a friend of his who would know for sure and he confirmed what I had told him and let him know exactly what to look for to make sure the board was patched before even bothering with an install. The next board they sent was also a dud but he sent it back as soon as he got it. The third board was the good one that finally fixed the problem. I've seen others going through the same ordeal as we have and having the same issues with the tech not listening.
post #8292 of 8439
Quote:
Originally Posted by Mastperf View Post

This is a current issue with getting a patched board from Panasonic. I had the same problem early last year. The first baord wasn't patched and the service tech was told by Panasonic that my size ST30 (46) couldn't be fixed. Lucky for me my tech believed me when I assured him it could. He contacted a friend of his who would know for sure and he confirmed what I had told him and let him know exactly what to look for to make sure the board was patched before even bothering with an install. The next board they sent was also a dud but he sent it back as soon as he got it. The third board was the good one that finally fixed the problem. I've seen others going through the same ordeal as we have and having the same issues with the tech not listening.

Yes. I relayed the fact that I had "heard" about unpatched boards being installed to the tech and that's why I checked the service menu with him. They are siding with the Panasonic "field" rep apparently. I'll keep on them.

I've done some digging and can't seem to find a way to distinguish a patched vs unpatched a-board without looking in the service menu. I recall something about a sharpie mark on the SD card slot but is there something else/more detailed like a version number on the board?
post #8293 of 8439
I'm not really sure to be honest. The tech did all of the board checks and just kept me updated step-by-step.
post #8294 of 8439
Spoke briefly with a Panasonic Field rep who jumped on me for using the internet to do my research (go figure!) To paraphrase - "You believe those people posting this information?" Well, my serial number is on the Service Bulletin, isn't it? Ugh. Then he requested my bill of sale which I had to email to him, once he emails me (???). Then he'll call me back. Saga continues!
post #8295 of 8439
Quote:
Originally Posted by whiskaz View Post

Spoke briefly with a Panasonic Field rep who jumped on me for using the internet to do my research (go figure!) To paraphrase - "You believe those people posting this information?" Well, my serial number is on the Service Bulletin, isn't it? Ugh. Then he requested my bill of sale which I had to email to him, once he emails me (???). Then he'll call me back. Saga continues!

Well there is the internet and then there is this site...much different thing  :-)

post #8296 of 8439
Follow up: I spoke with the field rep again today. His attitude was better. He clearly wants to resolve the issue but seems to truly believe it won't be fixed with an a-board replacement. Of course I have the information I have (the PDP-EEP # should change, etc) and he SHOULD have way more information than I do but he can't confirm/deny anything I relay to him it seems. He had me turn AGC down to zero, claiming it was the exact same thing the patch would do (of course if that were the case, instead of turning CATS off, level 1 support would be telling people to turn AGC to 0). That did not fix the issue. He then said he could said an email to the board manager to request he personally patch an a-board for me. I kind of laughed at this. He explained that the problem was a year old now and only handful of these are being called in now and didn't understand why a board wouldn't be patched but claimed it was possible. I mentioned the patch via SD card which he said he would investigate.

He also offered me a 2012 model or a full refund. I was flat out honest with him and said that I love this TV and aside from FBr it's been solid. I think I would be more leery about getting a 2012 and having some OTHER serious issue pop up - on that didn't have a well-documented solution covered under warranty. I really do not want to be the guy who calls back with a newly replaced set complaining about something else. Of course I haven't bothered to sit down and research the 2012s either. Opinions on going that route?!

In the meantime, he's going to contact someone and get back to me about the a-board patch. He's obviously trying to resolve the issue which makes me happy.
post #8297 of 8439
Holy cow, they're offering you an ST50 or a refund over the fbr issue!? While i see you're point about risking other problems, I personally would have a hard time passing that up. Since the 2013 models are about to come out, I'd probably just take the refund, though I wouldn't complain about an ST50 either. No wonder they're losing money on plasma TV's if this is the kind of stuff they're doing.

but yeah, the ST50 is supposedly a pretty decent jump over the ST30 if you were curious, and the ST60 is actually what would have been the GT60 (no GT series this year) according to what avjunkie on HDJ is saying.
post #8298 of 8439
Quote:
Originally Posted by whiskaz View Post

Follow up: I spoke with the field rep again today. His attitude was better. He clearly wants to resolve the issue but seems to truly believe it won't be fixed with an a-board replacement. Of course I have the information I have (the PDP-EEP # should change, etc) and he SHOULD have way more information than I do but he can't confirm/deny anything I relay to him it seems. He had me turn AGC down to zero, claiming it was the exact same thing the patch would do (of course if that were the case, instead of turning CATS off, level 1 support would be telling people to turn AGC to 0). That did not fix the issue. He then said he could said an email to the board manager to request he personally patch an a-board for me. I kind of laughed at this. He explained that the problem was a year old now and only handful of these are being called in now and didn't understand why a board wouldn't be patched but claimed it was possible. I mentioned the patch via SD card which he said he would investigate.

He also offered me a 2012 model or a full refund. I was flat out honest with him and said that I love this TV and aside from FBr it's been solid. I think I would be more leery about getting a 2012 and having some OTHER serious issue pop up - on that didn't have a well-documented solution covered under warranty. I really do not want to be the guy who calls back with a newly replaced set complaining about something else. Of course I haven't bothered to sit down and research the 2012s either. Opinions on going that route?!

In the meantime, he's going to contact someone and get back to me about the a-board patch. He's obviously trying to resolve the issue which makes me happy.

 

You have the BEST options that one would image...do whatever you want..but man, you hit the jackpot.

post #8299 of 8439
The ST50 is definitely a better display, so I would take them up on that. Of course, the 2013 models are around the corner too.
post #8300 of 8439
Can the Panny and Sony 3D glasses be safely be charged with a Griffith iPod wall charger? I assume the iPod charged doesn't put out tons of amps, but an iPod battery is a heck of a lot bigger than those little LiPo batteries in the glasses. Is there a standard max amperage those semi-universal UBS wall chargers put out that's safe for small devices like the glasses? I assume charging from a computer is safe?
post #8301 of 8439
Ethernet failure?

Yesterday I had no network connection. I am wired into a switch which then runs to a Linksys router which then runs to a Verizon router, all cat5. TV is DHCP.

I rebooted the local switch, nothing. I connected from the TV to the Verizon router directly, no IP received. I manually set the IP, no internet connection was able to be made. Link lights on all router ports as appropriate.

Pulled the plug on the tv, waited a minuted and powered up. All ok, DHCP.

Today it did it again. This time nothing worked, at first. I did all of the above with no luck. I then again rebooted the local switch and it started working.

Of course warranty expired a week ago and the credit card that I thought had an extra year warranty program turns out to not have it.

I haven't tried the wireless dongle.

Has anyone had or heard of similar problems? I can't imagine that something as basic and mature as a network interface card would fail.

Thanks.
post #8302 of 8439
Quote:
Originally Posted by foleyemuye View Post

I wonder if I should sell my S2 now and upgrade to an ST30, decisions decisions... Guess the review will help with that decision!5.gif

You would want to upgrade to an ST50 (which is superior to the ST30). The ST60 is around the corner, but at this time it doesn't appear to be substantially different than the ST50 and will be priced higher initially. Of course, we'll have to wait and see what the reviews and calibrators say about it.
post #8303 of 8439
To anyone with the green tinge/blob issue:

I bought a 65ST30 in Jan of 2011. I immediately noticed the green tinge issue. I called Panasonic and got the run around for hours on the phone. It was so bad, I had to hang up. In March/April of 2012 I moved and put the TV in it's permanent mounting spot. During that time, I found that I could eliminate most of the green/pinkish artifacts through my own 'calibration'. The setting that seemed to help me the most was somewhere under HDMI, where the type was set to GRAPHICS. I could tell this made a positive difference in the XMB menu of my PS3. There's one yellowish background color that brings this defect out so it's easy to see. Changing that HDMI setting mitigates it. I still see, on some material, skin tones that look sickly and clay like. Not on all material and not as bad as it was before my tweaking, but I can see it every once in a while. Up until now I've just been living with it

Fast forward to a few weeks ago and I had to call Panasonic about a buzzing noise that was getting obnoxious. They replaced one of the power boards, but that didn't fix the issue. Come to find out the motherboard screws needed to be tightened (which I read online but I didn't want to mention to the tech right away). I mentioned the issue with the green tinge, because my warranty was up in less than a week. Of course, Panasonic never heard of this issue (yeah..). They are offering to 'maybe' replace the panel. They will come and take my TV back to the shop with them (which is scary enough by itself because the tech almost scratched the TV against my brick fireplace mantle) and most likely keep it for a week.

So, here's my dilemma....suck it up and live with it, or play the Panasonic shuffle and hope that the new panel resolves the issue. From what I've read over the years, that's probably a losing bet. What I envision is a new panel comes in, they bring it back to my house, I noticed it hasn't been fixed and we have to do this whole new dance all over again. And then to add insult to injury, I may have a panel with worse issues than I already have.

Is there anyone out there that has had this issue fixed recently by replacing the panel? If not, I think I my best bet is just to close the case and live with it. If there enough people out there that have had success, it *may* be worth a shot.

Thoughts?
post #8304 of 8439
right,Originally I was debating between the ST or the GT but since they don't have the ISF mode, i'm more leaning towards the VT mode.10.gif
post #8305 of 8439
I had my panel replaced (I got red flash of death, they didn't replace it for the tinge), and the new one had the exact same issue as before; greenish tint over most of the middle, and pink on the sides. The pattern was different too, so I know it was the panel. I wouldn't risk it, from what I've read over the last couple of years, I'm pretty sure that most all 2011 panny's had the problem. Most people probably just never noticed. If I weren't regularly putting white screens up on it with my HTPC, I probably would have never noticed either. I will say though, that calibrating the display helps quite a bit. I have an i1D3, and after figuring out how to use it, I can say that any problems I have with the picture (other than on a solid white screen) aren't related to the green/pink tinge issue.

Also, there's a somewhat different issue with my set, that involves green luminence being too high with Warm 2 and red luminance being too low. I found this to be what was actually responsible for peoples skin tones having an occasional greenish tone. Don't ask me why, but when I calibrated Normal instead of Warm 2, the luminance of all 3 colors was fine. I ended up with an under-saturated blue instead, but I find any problems this produces to be much easier to deal with than random things being tinted green.

D-Nice's settings will be worthless with the Normal preset, you'll need a meter to get good settings. I'd post mine, but I calibrated my SM so that Cinema would be accurate too, so my custom pro settings wont do anyone any good.
Edited by ttnuagmada - 2/17/13 at 3:21am
post #8306 of 8439
Thats interesting about the normal temp cal i have great skin tones most of the time but do get an ocassional green tint seems program specific. may have to try that approach but pretty sure i am upgrading to a new set in a few weeks :-)
post #8307 of 8439
I'll try the Normal setting next time I'm bored. Thanks for that tip.

I think I'm just going to have Panasonic close the service call and not take the chance with getting a panel that's worse, or having them keep my TV for an extended period while they keep swapping panels ...until they come to the conclusion that they all do it.

I was hoping to get an upgrade out of it...and was hoping that the cost of replacing the panel wouldn't be worth it to Panasonic.

Hmmm decisions decisions.
post #8308 of 8439
can anyone help me out here... i use my ST30 with a HTPC .... how do I get the display set for 24p playback? it is grayed out in the menu settings,,, it is more of a function of setting the nvidia setting in the HTPC to 24p first? When I set the nvidia settings to 24p the picture is lousy. Lots of motion blur and judder.

I am using MadVR, Reclock and MPC-HC

I am using a Nvidia GT640 video card.
post #8309 of 8439
Youd have to set your GPU to output 1080p24.

If you got the newest version of MadVR, it finally has motion smoothing that makes 24fps content look as good at 60hz as it would at 24hz. The 48hz mode on the ST30 is useless for anything other than 3D blu-rays. way too much flicker.
post #8310 of 8439
Quote:
Originally Posted by ttnuagmada View Post

Youd have to set your GPU to output 1080p24.

If you got the newest version of MadVR, it finally has motion smoothing that makes 24fps content look as good at 60hz as it would at 24hz. The 48hz mode on the ST30 is useless for anything other than 3D blu-rays. way too much flicker.

so after i set up the nvidia to 24p I change the settings in the TV menu? I will go do that and see if the selecting is still grayed out.

Yes I love MadVR so far.
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