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Official Panasonic 2011 TC-PxxST30 Thread [No Price Talk] - Page 277

post #8281 of 8349
12/15/12 at 6:10pm
Quote:
Originally Posted by Shinyav View Post

Got a question for st30 owners.
I have had my TV for almost a year now. However, recently I have begun to notice a greener color to some scenes that have grayscales such as fog and shadowy scenes.

The best way I can show it is if I put up a grayscale from the avshd709 disk there is green bands going top to bottom at certain shades of gray. Depending on brightness and other calibrations they will shift from left to right.

I have tried this through a HTPC, USB drive to the side, and a burnt dvd. All have the same effect. However, on the HTPC if I bring it to another monitor it does not show this problem. So I am almost 100% sure its something with the TV.

I calibrated grayscale using 10point measurements and was able to get them all under a delta of 5. However the problem still exists.

It is very subtle and most people would call me crazy for even pointing it out... I feel like everyone here would understand my concern though. biggrin.gif

It doesn't seem to show up on any slides of solid color, at least at 5% intervals, so I don't think its the green blob problem other people have mentioned.

Has this been documented anywhere else? Anyone hear about this type of behavior? Any suggestions on what to do?

Thanks.

I may be experiencing something similar. Have you also noticed any red banding along with it? I made a thread recently regarding something that I was noticing with brightness and blacks, and after play around some more with my htpc and some tools that can adjust gamma, I've begun to conclude that the gamma at lower ire's has risen. When I boost gamma at lower ire's it seems to fix the banding issue. I've only done some eyeballing as I loaned out my D3, but I'm beginning to suspect that either my A board is going bad or that these TV's are programmed to make some sort of adjustment after you get so many hours on them. Read my thread if you want more detail about what I noticed initially.
Edited by ttnuagmada - 12/15/12 at 6:41pm
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post #8282 of 8349
12/16/12 at 12:21am
I have been using these, http://www.amazon.com/Panasonic-TY-EW3D3MU-Active-Shutter-Eyewear/dp/B0058SYDTI .
Check ebay. lots of cheap used ones.


I am going to get together 5 or so good examples and give Panasonic a call. Going to set myself up to show multiple sources as well. Hopefully whoever comes out will side with me.
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post #8283 of 8349
12/16/12 at 7:04am
Quote:
Originally Posted by Shinyav View Post

I have been using these, http://www.amazon.com/Panasonic-TY-EW3D3MU-Active-Shutter-Eyewear/dp/B0058SYDTI .
Check ebay. lots of cheap used ones.
I am going to get together 5 or so good examples and give Panasonic a call. Going to set myself up to show multiple sources as well. Hopefully whoever comes out will side with me.

Thanks, I've seen those. With the uncertainty I have regarding this set, I'm trying to save some cash when I "test" the 3D. I see PS3 3D glasses for sale for quite cheap. I suspect people get the 3D glasses and small 24" 3D screen for 3D gaming and then lose interest in the affect on such a small screen. I could be wrong.

Make sure whatever tech comes out is not colour blind. There are types of colour blindness that prevent people from seeing pink, so the pink tinting on the side won't be noticed by them. Also could affect the visibility of the green/yellow issue. Check some colour blind tests online and have one ready for the tech to do when they are at your place.
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post #8284 of 8349
12/19/12 at 4:02pm
Alright, got my appointment made. Also figured out the best way to show the problem.
If I reduce the color setting to 0, making everything black and white, certain shades still show up green.

I have had several people look at it and tell me they can see exactly what I am talking about.

Hopefully I won't have to give the tech an eye exam.
Edited by Shinyav - 12/19/12 at 6:51pm
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post #8285 of 8349
12/20/12 at 8:36am
Quote:
Originally Posted by Shinyav View Post

Got a question for st30 owners.
I have had my TV for almost a year now. However, recently I have begun to notice a greener color to some scenes that have grayscales such as fog and shadowy scenes.
The best way I can show it is if I put up a grayscale from the avshd709 disk there is green bands going top to bottom at certain shades of gray. Depending on brightness and other calibrations they will shift from left to right.
I have tried this through a HTPC, USB drive to the side, and a burnt dvd. All have the same effect. However, on the HTPC if I bring it to another monitor it does not show this problem. So I am almost 100% sure its something with the TV.
I calibrated grayscale using 10point measurements and was able to get them all under a delta of 5. However the problem still exists.
It is very subtle and most people would call me crazy for even pointing it out... I feel like everyone here would understand my concern though. biggrin.gif
It doesn't seem to show up on any slides of solid color, at least at 5% intervals, so I don't think its the green blob problem other people have mentioned.
Has this been documented anywhere else? Anyone hear about this type of behavior? Any suggestions on what to do?
Thanks.

It sounds like it could be a combination of grayscale calibration issues and uniformity.

The delta errors on my 65ST30 are at or just under 1.5. However, my set still has some very, very slight pink and green uniformity blotches - but there are extremely subtle and not really an issue.. They are not visible on any IRE grayscale test pattern I used; however, if looking for them, they can be barely seen on black and white content.
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post #8286 of 8349
12/20/12 at 10:55am
I fairly certain, although not positive, that it isn't the green and pink blotches many threads have discussed. The easiest way I can show this is when hooked up to my computer, If i take a scene that shows green tint to certain parts of grey, I can move the image around and it still remains on the same spots on the image.
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post #8287 of 8349
1/5/13 at 12:44am
Hey I don't think anybody still looks here, but I got a question that's been frusturating me.

What is Side by Side 3D? If you push the 3D button, then the red button and select side by side 3D, it seemingly places both side by side images on top of eachother. Yet when I use a polarized traditional 3D movie glasses, nothing effects it.

Is there no way to do splitscreen 3D on this TV? Using this method:
http://youtu.be/A_GlxVCtzJs
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post #8288 of 8349
1/5/13 at 6:36am
Quote:
Originally Posted by DarkNessBear View Post

Hey I don't think anybody still looks here, but I got a question that's been frusturating me.
What is Side by Side 3D? If you push the 3D button, then the red button and select side by side 3D, it seemingly places both side by side images on top of eachother. Yet when I use a polarized traditional 3D movie glasses, nothing effects it.
Is there no way to do splitscreen 3D on this TV? Using this method:
http://youtu.be/A_GlxVCtzJs

You need to check your information. What made you think those 3D glasses would work with this panel? You need Active Shutter Infared Glasses such as THESE.
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post #8289 of 8349
1/7/13 at 9:15am
I find that 3D glasses that came with the package from Amazon in summer 2011 can't sync further than maybe 10 feet. This is an issue because it's my bedroom set so if I'm watching sitting up against my wall on my bed, they go out of sync. Which is why I haven't even bothered with 3D in 18 months.
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post #8290 of 8349
1/7/13 at 10:04am
My xpand 103s do just fine at 10-12 ft range.
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post #8291 of 8349
1/8/13 at 12:52pm
So I've owned the set (65ST30) for nearly a year. Had the FBr problem from the get go. Confirmed it using my serial number/build date/PDP EEP #. I finally called Panasonic about a month ago. Took a few phone calls to get it escalated to the point of getting a service tech involved. Then it took a game of phone tag with Panasonic to get the tech scheduled and the tech getting a hold of me. I provided the tech with a description of the problem and the service bulletin (basically, I used this thread and it's helpful info to do the work for them). They ordered an a-board and drove 2.5 hours to my house to install it. We checked the version (I neglected to show him the PDP EEP beforehand but the kid was a jack of all trades and wouldn't have any clue about it anyway). The version didn't change - still 82.51. We checked to see if the problem was still there. It was. He left saying they would be in touch and would take care of the problem.

The owner of the shop called me today. He said as far as they are concerned, the problem has been addressed and they are not coming back out. According to the service bulletin, my serial number was not affected. I'm furious. Why does it have to be such a pain!!!

So I've called Panasonic back. Told them what happened. Told them the problem hasn't been fixed. Now I wait the 24-48 hours for someone to call back (and hope that I'm available to answer!).

I put it off for so long because...well...I knew it was going to be a pain! Surprise!
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post #8292 of 8349
1/8/13 at 3:35pm
Quote:
Originally Posted by whiskaz View Post

So I've owned the set (65ST30) for nearly a year. Had the FBr problem from the get go. Confirmed it using my serial number/build date/PDP EEP #. I finally called Panasonic about a month ago. Took a few phone calls to get it escalated to the point of getting a service tech involved. Then it took a game of phone tag with Panasonic to get the tech scheduled and the tech getting a hold of me. I provided the tech with a description of the problem and the service bulletin (basically, I used this thread and it's helpful info to do the work for them). They ordered an a-board and drove 2.5 hours to my house to install it. We checked the version (I neglected to show him the PDP EEP beforehand but the kid was a jack of all trades and wouldn't have any clue about it anyway). The version didn't change - still 82.51. We checked to see if the problem was still there. It was. He left saying they would be in touch and would take care of the problem.
The owner of the shop called me today. He said as far as they are concerned, the problem has been addressed and they are not coming back out. According to the service bulletin, my serial number was not affected. I'm furious. Why does it have to be such a pain!!!
So I've called Panasonic back. Told them what happened. Told them the problem hasn't been fixed. Now I wait the 24-48 hours for someone to call back (and hope that I'm available to answer!).
I put it off for so long because...well...I knew it was going to be a pain! Surprise!

What is the build date of your set ? (see back of panel)
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post #8293 of 8349
1/8/13 at 4:37pm
Quote:
Originally Posted by DavidHir View Post

What is the build date of your set ? (see back of panel)

June 2011
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post #8294 of 8349
1/8/13 at 4:55pm
Quote:
Originally Posted by whiskaz View Post

June 2011

Yeah, it is definitely affected by the fbr as you noted. Panasonic is pretty good with matters so I think you'll be fine in the end.
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post #8295 of 8349
1/8/13 at 5:07pm
Thanks for the vote of confidence! The owner of the shop was very blunt on the phone. Basically, hello, we will not be back to address this problem. I did my best to stay calm with the guy but there was no convincing him. I didn't think, until after the fact, to question why he ordered a part based on the bulletin if my serial number wasn't in the range listed. I did essentially tell him I had to take his word for it since I didn't have the SB in front of me. Oh well, back in Panasonic's court now.
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post #8296 of 8349
1/9/13 at 5:21am
Quote:
Originally Posted by whiskaz View Post

Thanks for the vote of confidence! The owner of the shop was very blunt on the phone. Basically, hello, we will not be back to address this problem. I did my best to stay calm with the guy but there was no convincing him. I didn't think, until after the fact, to question why he ordered a part based on the bulletin if my serial number wasn't in the range listed. I did essentially tell him I had to take his word for it since I didn't have the SB in front of me. Oh well, back in Panasonic's court now.
I know I'm kinda jumping in without seeing your whole story, but the owner of any shop these days should be trying to make their customers HAPPY, not give them another reason to shop online. I would think dealing with Panasonic direct will get results given it's a well-publicized issue.
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post #8297 of 8349
1/9/13 at 6:11am
I wonder if the problem is that you're past the 1-year Panasonic warranty??
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post #8298 of 8349
1/10/13 at 3:31am
Quote:
Originally Posted by BillP View Post

I wonder if the problem is that you're past the 1-year Panasonic warranty??

I called Panasonic about the problem in early December. After some mishaps and a few rounds of phone tag with Panasonic and the tech, I finally got someone out to the house after the new year. My case is dated early December though, so I'm still within warranty.

And Noonin, I agree. It's frustrating, as someone who dumps quite a bit of money into the economy (lol), that it's so difficult to find good help with the items we purchase. It's not very often that I involve tech support of any kind because I know what sort of battle I'm going to be up against.

I kind of wish the firmware fix had leaked onto the internet or become the standard fix. I think I would be willing to take my chances. I've found the A-board online but who knows if it's patched or not and it's going for about $150. Not terrible but since I'm within warranty, I'd prefer $0 smile.gif

It's been a little over 24 hours since I reengaged Panasonic and I have yet to hear back...
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post #8299 of 8349
1/11/13 at 6:45am
Update: I had to call Panasonic back myself. I got transferred to concierge pretty quick. I explained to her what happened- that the tech said they were done and that my serial number wasn't even in the service bulletin. She verified that my serial number WAS in fact in the bulletin. She called the tech while I waited on hold. She came back and said that they were sticking to their word - that the board they gave me was new and had been patched. I said, what about his word that the serial number didn't exist in the service bulletin? She said she would have to speak with her field service rep to see where to go next. I will, of course, hear back from them in 24-48. So basically the tech told them that the board I got was patched. The board was sealed, in a box when the tech arrived. The tech had no clue how to get into the service menu or what the PDP EEE value even meant. Obviously these people are full of it.
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post #8300 of 8349
1/13/13 at 1:58pm
Hi. I have a P60St30 and am running all my components through a Yamaha Aventage 2010. Should I have video processing turned on or off on the Aventage? Which will give me better rresults?
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post #8301 of 8349
1/13/13 at 7:06pm
Quote:
Originally Posted by whiskaz View Post

Update: I had to call Panasonic back myself. I got transferred to concierge pretty quick. I explained to her what happened- that the tech said they were done and that my serial number wasn't even in the service bulletin. She verified that my serial number WAS in fact in the bulletin. She called the tech while I waited on hold. She came back and said that they were sticking to their word - that the board they gave me was new and had been patched. I said, what about his word that the serial number didn't exist in the service bulletin? She said she would have to speak with her field service rep to see where to go next. I will, of course, hear back from them in 24-48. So basically the tech told them that the board I got was patched. The board was sealed, in a box when the tech arrived. The tech had no clue how to get into the service menu or what the PDP EEE value even meant. Obviously these people are full of it.
This is a current issue with getting a patched board from Panasonic. I had the same problem early last year. The first baord wasn't patched and the service tech was told by Panasonic that my size ST30 (46) couldn't be fixed. Lucky for me my tech believed me when I assured him it could. He contacted a friend of his who would know for sure and he confirmed what I had told him and let him know exactly what to look for to make sure the board was patched before even bothering with an install. The next board they sent was also a dud but he sent it back as soon as he got it. The third board was the good one that finally fixed the problem. I've seen others going through the same ordeal as we have and having the same issues with the tech not listening.
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post #8302 of 8349
1/14/13 at 8:12am
Quote:
Originally Posted by Mastperf View Post

This is a current issue with getting a patched board from Panasonic. I had the same problem early last year. The first baord wasn't patched and the service tech was told by Panasonic that my size ST30 (46) couldn't be fixed. Lucky for me my tech believed me when I assured him it could. He contacted a friend of his who would know for sure and he confirmed what I had told him and let him know exactly what to look for to make sure the board was patched before even bothering with an install. The next board they sent was also a dud but he sent it back as soon as he got it. The third board was the good one that finally fixed the problem. I've seen others going through the same ordeal as we have and having the same issues with the tech not listening.

Yes. I relayed the fact that I had "heard" about unpatched boards being installed to the tech and that's why I checked the service menu with him. They are siding with the Panasonic "field" rep apparently. I'll keep on them.

I've done some digging and can't seem to find a way to distinguish a patched vs unpatched a-board without looking in the service menu. I recall something about a sharpie mark on the SD card slot but is there something else/more detailed like a version number on the board?
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post #8303 of 8349
1/14/13 at 8:55am
I'm not really sure to be honest. The tech did all of the board checks and just kept me updated step-by-step.
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post #8304 of 8349
1/16/13 at 9:23am
Spoke briefly with a Panasonic Field rep who jumped on me for using the internet to do my research (go figure!) To paraphrase - "You believe those people posting this information?" Well, my serial number is on the Service Bulletin, isn't it? Ugh. Then he requested my bill of sale which I had to email to him, once he emails me (???). Then he'll call me back. Saga continues!
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post #8305 of 8349
1/16/13 at 1:34pm
Quote:
Originally Posted by whiskaz View Post

Spoke briefly with a Panasonic Field rep who jumped on me for using the internet to do my research (go figure!) To paraphrase - "You believe those people posting this information?" Well, my serial number is on the Service Bulletin, isn't it? Ugh. Then he requested my bill of sale which I had to email to him, once he emails me (???). Then he'll call me back. Saga continues!

Well there is the internet and then there is this site...much different thing  :-)

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post #8306 of 8349
1/17/13 at 1:13pm
Follow up: I spoke with the field rep again today. His attitude was better. He clearly wants to resolve the issue but seems to truly believe it won't be fixed with an a-board replacement. Of course I have the information I have (the PDP-EEP # should change, etc) and he SHOULD have way more information than I do but he can't confirm/deny anything I relay to him it seems. He had me turn AGC down to zero, claiming it was the exact same thing the patch would do (of course if that were the case, instead of turning CATS off, level 1 support would be telling people to turn AGC to 0). That did not fix the issue. He then said he could said an email to the board manager to request he personally patch an a-board for me. I kind of laughed at this. He explained that the problem was a year old now and only handful of these are being called in now and didn't understand why a board wouldn't be patched but claimed it was possible. I mentioned the patch via SD card which he said he would investigate.

He also offered me a 2012 model or a full refund. I was flat out honest with him and said that I love this TV and aside from FBr it's been solid. I think I would be more leery about getting a 2012 and having some OTHER serious issue pop up - on that didn't have a well-documented solution covered under warranty. I really do not want to be the guy who calls back with a newly replaced set complaining about something else. Of course I haven't bothered to sit down and research the 2012s either. Opinions on going that route?!

In the meantime, he's going to contact someone and get back to me about the a-board patch. He's obviously trying to resolve the issue which makes me happy.
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post #8307 of 8349
1/18/13 at 3:05am
Holy cow, they're offering you an ST50 or a refund over the fbr issue!? While i see you're point about risking other problems, I personally would have a hard time passing that up. Since the 2013 models are about to come out, I'd probably just take the refund, though I wouldn't complain about an ST50 either. No wonder they're losing money on plasma TV's if this is the kind of stuff they're doing.

but yeah, the ST50 is supposedly a pretty decent jump over the ST30 if you were curious, and the ST60 is actually what would have been the GT60 (no GT series this year) according to what avjunkie on HDJ is saying.
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post #8308 of 8349
1/18/13 at 8:42am
Quote:
Originally Posted by whiskaz View Post

Follow up: I spoke with the field rep again today. His attitude was better. He clearly wants to resolve the issue but seems to truly believe it won't be fixed with an a-board replacement. Of course I have the information I have (the PDP-EEP # should change, etc) and he SHOULD have way more information than I do but he can't confirm/deny anything I relay to him it seems. He had me turn AGC down to zero, claiming it was the exact same thing the patch would do (of course if that were the case, instead of turning CATS off, level 1 support would be telling people to turn AGC to 0). That did not fix the issue. He then said he could said an email to the board manager to request he personally patch an a-board for me. I kind of laughed at this. He explained that the problem was a year old now and only handful of these are being called in now and didn't understand why a board wouldn't be patched but claimed it was possible. I mentioned the patch via SD card which he said he would investigate.

He also offered me a 2012 model or a full refund. I was flat out honest with him and said that I love this TV and aside from FBr it's been solid. I think I would be more leery about getting a 2012 and having some OTHER serious issue pop up - on that didn't have a well-documented solution covered under warranty. I really do not want to be the guy who calls back with a newly replaced set complaining about something else. Of course I haven't bothered to sit down and research the 2012s either. Opinions on going that route?!

In the meantime, he's going to contact someone and get back to me about the a-board patch. He's obviously trying to resolve the issue which makes me happy.

 

You have the BEST options that one would image...do whatever you want..but man, you hit the jackpot.

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post #8309 of 8349
1/18/13 at 8:52am
The ST50 is definitely a better display, so I would take them up on that. Of course, the 2013 models are around the corner too.
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post #8310 of 8349
1/18/13 at 8:55am
Can the Panny and Sony 3D glasses be safely be charged with a Griffith iPod wall charger? I assume the iPod charged doesn't put out tons of amps, but an iPod battery is a heck of a lot bigger than those little LiPo batteries in the glasses. Is there a standard max amperage those semi-universal UBS wall chargers put out that's safe for small devices like the glasses? I assume charging from a computer is safe?
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