Official Samsung UNXXD8000 Owners' Thread - Page 256

This is where I get confused. What is the difference between flashlighting and clouding?? Just the way the two sound, it seems like I'm experiencing clouding more so than flashlighting. I have a really large white spot on the bottom middle of my display, but it only shows up during lower light scenes. If I have a brighter image, most of the time, it doesn't show up at all. Just curious.

Here is an example

Check this out guys. I'm chatting with a samsung agent now and asked if I could request that the new GA02 panel be used for my replacement when the tech comes out. Below is his response.

Stephen: If you wish I can edit the service request so that they will replace the panel if newer GA02 panel is available. You will be responsible for the charges for the replacement of the panel.

Stephen: Shall I edit the service request?

Lol. Charge me????? What the hell is this guy talking about? This tv is only a week old.

I am not sure what it is exactly about them. All I know is its a common practice to stall in business. Time is money. And maybe you will lower the heat on them..

When you have a car under warranty, same thing. You take it in and if its a non critical flaw/error, they feed you a line of BS "Sorry, we have done our 'quota' for this month on those, you'll have the wait until next month...."

"sorry, we don't have the time this service to repair this, but we can, maybe ask us next time...." (they have time)

They know they should/have to fix it. There is no right under the sun that they can deny you that. BUT THEY ARE ALLOWED to stall, thats plausable deniability...by cross referencing on forums, you soon pick up on this.


ALSO - company memo's say to stall! lol. Especially a great on is a particular FORD steering rack nut/brace that squeeks on full lock and then gives a loud knock, you think its going to fall off!! the whole steering rack! lol....but its just a non harmful engeneering flaw. The service anouncement: make the customer come back and if they are still asking - fix it.

How to fix it? You tighten a part, you take another simple fastener off and adjust it/replace it with the newer part. It takes 10 minutes....they have detailed instructions on the work orders, from time it takes to do it, order, parts, what to say to customers, what to do.

Its a very tight-run ship.

And they can fix it, but they won't. You can feel it, hey. Its 'proceedure' probably just saving interest in the bank.


It seems to be standard practice with samsung to not just replace a panel, ect. They always from what I know seem to tell you to turn it down, watch it with the lights on, ect. Such a joke. How about - shock horror - a panel thats NOT defect in some way!? No backlight adjustements, no prayers, just a result thats good, asap.

Maybe because its a newer panel he could be charging you because its not the original make.

Maybe he is hoping you won't push him for it, and he would give it to you for normal price (i.e free) but he's hoping your an idiot.

Maybe he thinks he can hold you to ransom. Maybe he thinks that if you are to get the "better" panel, he can get you to pay due to its desirability.

Or maybe he is simply talking about you now have to pay for the service call, but not the panel? I think in that case its due to it not being a standard.

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I personally think you deserve the newest and best panel.

Please tell him that you know the older type is defective/not as good, few are, and to avoid all the hassle, just put in the new one for free.

Personally,I do not think the cost of either is different by much (the panels) because its a god damned panel. Have you seen them? They are just thin sheets of stuff to reflect/let through light. If anything it has an extra layer?

Thats my understanding, I saw one taken apart on youtube.

Making you aware so hopefully these bastards dont hood wink you and you get what you are deserving of. And the thing is, they always make you fight. They deal with many customers, I bet it helps them get the better end of the deal.

I truly think that he simply wants you to pay a call out fee/labor, because it may make it more cost effective for him, and if thats all it is, fine. No sense two people losing, when it can be win-win, but find out. He probably has 10 old panels/refurbs sitting round, and like has to order a new one or only has 1 or 2. lol Hate for him to put in some clunky old panel he ripped from another set. At least a new one would be ok.

Dont quote me on none of this, but I am sure under "warranty" you don't have to pay for labor./replacements Its all covered?

Wow. I didn't realize these companies care so little about their customers once they actually become their customer. Just sad.

I've really been laying the heat on this guy. I'm gonna call the actual repair center after I'm done with him. The way he's making it sound is their not coming out here Thursday to repair anything. The tech is coming out to only observe the problem and determine if my set is indeed defective. So it sounds like this tech guy will probably come out and give me a load of bs too. Damn, why do they make this process so difficult.

Although my set does not have any significant clouding or flashlighting, at least any that bothers me, it does have some increased brightness across the bottom of the screen. It appears to be the same thing Tempest was talking about when he talked about his major problems with the tv. At its worst, the increased brightness about an inhc high. Samsung told me the same thing: put it on movie mode at brightness of 7, make sure it is well ventilated, and leave it alone for two to three weeks.

I actually think it may have helped a little bit. It did not eliminate the problem entirely, but I did notice a difference. Both the height and intensity of the increased brightness improved some. Also, my set was professional calibrated this weekend, and that also helped to improve its overall uniformity. I still haven't had time to watch it much since the calibration, but I do think it is better.

I'm glad to hear that it actually worked for you somewhat. But still, I shouldn't have to keep my backlight at 7 and keep on movie mode if I don't want to. That's like buying a new car and them telling you that you can't go over 55mph for the first couple weeks when you're driving it. When someone buys something new and it doesn't work the way it should or has been advertised, they need to step up and fix it. That's not fair to the consumer that they make us adjust the product for a few weeks to MAYBE help the issue but not entirley fix it. That's actually absurd. The only way I would accept that, is if that was listed on the product information when you go to purchase it. Whether it be on Samsungs website or any other reseller's website. If that's something they make you do to fix an issue they had due to poor quality control, then it needs to be stated. Not told to the consumer after the fact. I'm really losing faith in Samsung after this.

BTW, did you see the pictures I posted of my TV? I was wondering if you were seeing what I was on my display? It's one thing to see some brightness come up from the edges of the display, but what I'm seeing is pretty extreme.

Its so they can keep profits high.

Yeah, I first got my taste of it when I got a new car.

Its a new model of business. I think its worse. And its quite common now.

Basically ford outsource their repair centers like a franchise. It has a different owner, and he is allowed to use the ford logo, ect, shirts, ect, and make it "LOOK LIKE" they are from ford, but they are really a separate entity.

The reason ford and others do it, is because it makes it cheaper to run ford. It makes the bottom line look better. You don't have to worry about dealing with customer complaints, and you can focus on just making cars, and not on repairs and warranties.

Basically, this second-tier company then has to make money themselves. YES - they are reimbursed by ford for spare parts and labor. Where they make their money is by carrying out services on cars like a normal mechanics.

However, they are almost ALWAYS more expensive. They rely on people saying (rationally, I might add) "Yeah, I will just get the car serviced where I get the warranty, and besides - its FORD!?! - They know what they are doing and I trust them...

....its ah....not ford, and they want to rip you off. I have friends who do it (work there)

They are given a set number of items they can claim back from ford per month (this is to stop them from rigging the system, claiming 100 items when they only replaced 90, thus pocketing the difference).

But they are a business, and unfortunately the LESS replacements under waranty they have to do, the better. Whats disgusting about the cars too, is that not every single little thing is (apparently) "under warranty"

I do not know every single thing about cars, but I do know a fair bit about the falcon, BUT what ?IF? those bastards made me pay for something that should have been under warranty?

There are some real sharks out there. I.E a particular hose costs 100 bucks, but they said I have to pay for it even though its covered under warranty...the coversation goes like this (and he has done it 10 times this week) "Ok....this, this and this is under warranty, but sorry this item is not. We thought about slipping you one we already had set aside from the boss, but sorry, its not standard proceedure. Oh and this, IS under warranty (he says pointing to an item that everyone knows is).

You get the idea. They know how to work you over.

So guess what....I come away from a "warranty" service having to pay bloody 800 dollars!

I walked in saying "please only fix stuff under warranty"

Anyway, Ford probably underwrite them or something, but apparently its hard for these service centers to make money. Thats why they are so 'tight' when it comes to replacing. Plus you can't just replace everything....but they take it too far and deny replacement of genuine problems.

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Anyway, its not just me, its everyone getting stung, and friends from the service center will tell you of memo's and people online will show you their experiences.

Its a bit of a rort.

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---> Samsung would be no different. Its the only way now on a global scale/national scale or handling these issues - outsourcing.

I bet the technitian is on a strict pay-scale. ANY extra cent he can get out of you, he will.

BTW, the standard proceedure is as follows, it seems

1. Receive call from customer. Complaint.
2. Suggest immediate low level fix for stated problem. "Turn down back light".
3. Reassure "don't worry, they all do that." (LMFAO thats how ford says it....dont worry, its "meant" to squeak/ the diff clunk is normal..... [yeah, right...]
4. Pay platitude. "we are so sorry! We will try and get it fixed." back to item 2.

5. Up until now, its just to get you to leave them alone. They 'want' to help you, but only if, they reason, you are a pesky customer, who is probably critical and fussy, and won't just take the item for what it is, only 90% good....if only you were like one of those who just accepts their lot.

6. You won't leave them alone, and/or you were not satisfied with the response until now. Ok. Suggest you get the set taken a look at. It costs bugger all to send someone out to look at it and talk to you face to face, whereby he can allay your fears. "I've seen worse" or "Yeah, you have a problem but I know how to sort it out without having to replace it, it'll save a lot of time." "Yeah, you havn't done x, have you? Did you lower the backlight?"

7. He gets there but the problem is either super genuine, or its just too big a problem to let slide. "I'm shocked! Thats atrocious. Quality control must have been asleep that day...."

8. Even so, he resists. "Well, I guess we can slip it in next week - if we're lucky. Let me see." Or "do you mind seeing if we can make the backlight reduction work, they usually come good because x....y....z" "Its a bad situation, but I tell you what, I have an old 303 laying around, and I KNOW ITS A GOOD ONE, I will wack that in. Good as new. " "I can get the new panel, but it may cost you a bit. "

Or worse yet "It looks pretty bad. I will have to talk to the technitians about a replacement....maybe you'll have it within 2 weeks."

9 Tentatively set something up. Depends how busy he is. Depends what he can get away with.

10 They never want to expend energy/effort to help you unless they have to.

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Sorry if thats cynical, even comical, but its what I've seen with my own eyes across many industries.

Its pay platitudes and sympathies. Its throw you onto a tech who is a hard arse. He then delivers you the "bad news", and sometimes I swear they do it to make you mad, but they do not know if they are dealing with a guy who will stick up for himself and knows a little something about how things are done, or if they are dealing with a pushover.

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Bastards. Just so samsung can keep investors happy, and so a technitian does not have to spend more time/money on you than he has to.

If he can get away with an extra few hundred this week, he will.






Of course, you have to stand there and have a poker face, not get upset and be polite but firm.

I do understand your irritation with Samsung's suggestion about temporarily lower the backlighting. For me, personally, a few weeks on a lower setting isn't a big deal, IF It fixes the problem, over the course of the tv's life. Just think of the time put into arguing with Samsung, trying different settings, researching the issue on the web, etc. in contrast, if their suggestion does absolutely nothing, then it is a big waste of time and may eat up the time you have to return your set.

I did see your pictures and I have nothing like that. I would be quite upset if my tv had the much clouding/flashlighting.

Out of curiosity, do you notice if it gets worse the hotter the tv gets, or if is worse before the tv warms up? I've heard both observations from people. Personally, I think my does show some more problems with uniformity with extended use and does better once it has cooled down. Incidentally, I am hoping the professional calibration, which makes the tv run more efficiently, will help with this problem.

Thanks for the input D8000. I really appreciate all the help so far. When I was reading your post, I definitely fall into the category of not accepting an issue that I know shouldn't be there. I will fight and fight and fight until I get what I was supposed to in the first place. I will flat out refuse to put my backlight at 7 for two-three weeks. EVEN, if it will fix the issue. I'm not gonna sit here for that long looking at a dim display when I just purhcased it brand new and it was doing that right out of the box. How can they even ask a customer to do that, and it's beyond me, that someone would really agree to it. If you know there's a problem, and by telling someone to go through those steps pretty much is admitting guilt. They're saying, yes we know there was an issue with this new tv you bought, and you will now need to deal with a dim display for the next few weeks to fix it. Absolutely absurd. It's just like the comparison I made earlier. You buy a new vehicle and then after the fact find out that you can only drive it no more than 55 mph for the first few weeks. Tell me how many people would keep that vehicle after hearing something like that. I guess I'm a fighter when it comes to this stuff. I'm not just gonna roll over and let them push me around because they think I'm an uneducated idiot. I guess we'll see how it goes this thursday with the tech.

Thanks. And please don't think I'm saying anything negative towards you for actually taking Samsung's suggestion. Like you said, I'm afraid if I try that and it doesn't fix it, then it will eat up my return window I have with Amazon. I can't risk it for something that might help the picture get a little better. It's really all gonna depend on what this technician says when he comes out Thursday.

My uniformity is so bad, I haven't notice whether or not it gets better or worse the longer its been on at one time. If anything, I think it does get worse the longer I'm using it. I wish I could get a snapshot of what the screen looks like when I first turn it on and the samsung logo comes up. It's happening right then, which to me is saying that this tv is just flat out defective. I had the 60D8000 and it was NOTHING like what I'm seeing now.

If you go ahead and have the tech replace the screen, ask him if it is a new one, or a refurb. I almost had a screen replaced, but the service center told me that the screen I would get was actually much older than the one on my tv, and could even be a refurb. You might be better just getting Amazon to swap the tv for another one. Given the pics you posted, I would be very shocked if your second one was worse. If the problem was subtle, like mine, than it wouldn't be worth the gamble.

If you are still within your return period with Amazon, then just return it and get a different one! It is not worth the hassle to go through Samsung if you don't have to

Thats probably what Im gonna end up doing. Seeing as the tech is coming out in just a few days, I'll at least wait and see what he says. Maybe I'll get a new panel and have everything resolved. Or, maybe the guy will come out and be a complete jerk and not really offer anything. Either way, its gonna be a hassle.

Here is a picture of my tv starting up. This tells me for sure the panel is defective because it's just starting up before any picture settings have a chance to affect it. I can't believe they would let this tv out of their warehouse. Fail Samsung

All the d8000 will look like that on start up. Mine looks just like that, but once the is up and running I don't have any flashlight or clouding issues. Its an edge lit tv that uses a combo of hardware dimming and software to get a great picture. Why you would judge the tv on startup before its fully running is beyond me. That like judging a cars performance by just turning the ignition but not starting it and driving it.

It's just as apparent in the startup as it is when watching blu-ray or any other source. I guarantee you that nobody's looks that bad when starting up the tv. It shows up on startup and comes up again anytime a dark scene is on my display. I'm sorry but I disagree with you. My previous 60" D8000 looked nowhere near this when I started it up or watched anything on it. That kind of screen uniformity issue is just unacceptable. Like I said before. I know this is an edge lit set and you will see light bleeding from the corners. But not almost the whole bottom portion of the tv.

Not mine

I just got my 60d8000 on Friday. My startup screen looks similar to your's JewDaddy but not as bad.

The clouding is only noticeable in one area once the TV is up and running though.

The only thing I have noticed so far is some clouding around the bottom right corner during dark movies such as Dark Knight. The bottom right part of the screen will be a little lighter than the rest of the screen. A couple inches in from the bezel and probably about 4-6 inches up from the bottom.

I will test a few other movies but so far am pretty happy with the TV. I calibrated the TV using a mixture of Tempest and MKAnet settings along with a few of my own preference adjustments. Based on these settings, the bottom right clouding is a little less noticeable in dark scenes.

I do have the color settings a little higher because I like the "pop" that you get from LED. That is one of the main reasons I bought LED. I feel like "movie" mode on my TV is too dark so I have been using "standard".

My panel is a h301 with a Nov 2011 mfg date.

I read your post out of context, I didn't read your previous post explaining your dilemma with your d8000. Foot in mouth I will admit, I thought u just unboxed your set and was judging without fully setting it up. When I got my d8000 it had a bit of clouding on the start up screen, I had a wtf moment but after setup my TV is flashlight n clouding free still a year later.

Lol. No problem at all. Glad to hear you're actually happy with yours. It seems like theres two spots on the bottom half of my screen that stick out like a sore thumb. You can see it during programming but it really sticks out on startup. Didnt have this issue at all with the 60." I'm starting to wonder if the extra five inches is really worth all the trouble. Thats what she said........ Sorry. Couldnt resist. My wife hates when I thats what she said myself.

Link doesn't work.

be interesting to see why they ask you to do that.

I wonder, because my tv right now is pretty hot. My uniformity is very good. And I only have to very vague clouds at 1/3rd and 2/3rds near the top corners, and it does not seem to alter viewing much.

I guess the sheets of materials inside must expand and contract with the heat.

I am not sure why turning backlight to 7 would help. Can someone say; are you meant to just leave it on all the time for 2 weeks?

I changed mine, but went right back to the old settings. I did turn down the backlight a little bit and raised the gamma to compensate for it. Gamma really seems to be the way to go for easy fixes to darkness or brightness on the screen.

Good point. Like I mentioned above, you dont know if the service center has like 10 old semi-decent [ but still non uniform 95%] screen sitting round and just shove one in when they could easily go to the trouble to get you a new a02 screen!

Do be careful. But I guess if its a pretty good screen it should not matter.

You window to return is a finite thing. I hope you have a date whereby its a cutoff and you will return it no matter what.

When you sit below the tv and look up at it, can you still see the white blobs?


Also, I do agree, its pretty severe.

If it were me, I would agree to a replacement. To me, its a classic case of its unacceptable. You have a genuine problem there.

My tv exhibits no signs of that. When I first got it, it did. But after a good calibration and over time, these white clouds on startup are all but gone.



Jew daddy, does it affect tv watching?


Can you also try and get a 25% and 10% greyscale image up there via usb stick and take a photo?

This will uncover uniformity.

If you can't find it on a google search, just use paint and save a pale grey file and display it full screen on your tv

I dont have anything like that on my 55 D8000. If your Smart LED is on and you have clouding like that, Id swap it out.