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Official Samsung UNXXD6000 Owners' Thread - Page 101

post #3001 of 3067
Quote:
Originally Posted by mknlb50 View Post

Update on the service (or lack there of) regarding the "dark smudges" on screen:
The first service center (Hi Def Doctor) representative came over to see my problem, he told me that he was going to order in the new panel. 2 weeks later, repair ticket was cancelled without any notice and Hi Def Doc failed to pick up phone calls whenever I called throughout the whole week.
Okay.
Called Samsung up to switch my service center to USSI. USSI called, told me to e-mail the problem. I did. Now they're saying they can't help me with this, I need to call Samsung.
Okay.
I called Samsung, now they're telling me that this dark smudge is "image retention" and is not covered by the warranty. Which is absolutely not true. Dark smudge is not created by the same way an image retention is created. At this point, it's obvious that Samsung is just trying to save the cost by dragging this thing long enough until my warranty expires.
It's also pretty clear that I won't be buying any big ticket items from Samsung in the near future.
What else can I do? I mean, I'm still under warranty, yet Samsung refuses to acknowledge the problem and fix it.
I'm thinking about selling this on craigslist and moving onto the next brand, anyone know which brand has better customer support?
Probably all of them. I also belong to a Panasonic forum and they seem to do pretty good.
post #3002 of 3067
After 2 months of exchanges and repairs I think I'm finally OK with the D6900. cool.gif

Its not perfect, but still has an outstanding black level, very accurate color, so many options and overall excellent picture quality.
post #3003 of 3067
anyone else notice this set as well as other newer samsung LEDs the skin tones are a little pinkish. I even have color space on Auto and still seem to see this especially on more compressed HD cable.
post #3004 of 3067
Quote:
Originally Posted by PiratesCove View Post

After 2 months of exchanges and repairs I think I'm finally OK with the D6900. cool.gif
Its not perfect, but still has an outstanding black level, very accurate color, so many options and overall excellent picture quality.

What kind of problems were you having with your tv? What was your repair ticket number and your service provider? I ask this because I live in FL as well and had both High Def Doc and USSI cancel my repair tickets.

Keep in mind, High Def Doc rep came by my house, told me I was getting a replacement panel, then the work order was cancelled without any notice or reason.
Edited by mknlb50 - 11/8/12 at 12:50pm
post #3005 of 3067
Quote:
Originally Posted by mknlb50 View Post

What kind of problems were you having with your tv? What was your repair ticket number and your service provider? I ask this because I live in FL as well and had both High Def Doc and USSI cancel my repair tickets.
Keep in mind, High Def Doc rep came by my house, told me I was getting a replacement panel, then the work order was cancelled without any notice or reason.

I don't have the ticket numbers anymore...It was Lakes Electronics of Ft. Lauterdale.

I have years of experience withe Samsung Repairs -

The key is talking to a higher ranking Samsung Service Operations person like a V.P..

Also you have to convince the field rep. to see things the way you do.

I also went through repairs with Best Buy Geek Squad (with another samsung model)....
post #3006 of 3067
Anyone have any idea if/when the Smart Hub for the 2011 models will support Amazon instant video? I read that 2012 models allow the smart hub app, and that 2009-10 models can use "widgets" to get this done. Crazy that 2011 models aren't supported.
post #3007 of 3067
Quote:
Originally Posted by ssmaniac View Post

Anyone have any idea if/when the Smart Hub for the 2011 models will support Amazon instant video? I read that 2012 models allow the smart hub app, and that 2009-10 models can use "widgets" to get this done. Crazy that 2011 models aren't supported.
I really dont know but I wouldnt hold my breath. The 2013 models will be out soon and I dont think they will be spending much time on upgrading 2011 models. Just about any cheap blu ray player with apps has it. At Christmas time you will probably be able to pick one up for less than $50.
post #3008 of 3067
Quote:
Originally Posted by Bond 007 View Post

I really dont know but I wouldnt hold my breath. The 2013 models will be out soon and I dont think they will be spending much time on upgrading 2011 models. Just about any cheap blu ray player with apps has it. At Christmas time you will probably be able to pick one up for less than $50.

Im attempting to liquidate this set... I tried to love it... but I am moving on if I can. Getting the LG LM6400 or the vizio 65" on black friday at sams.
post #3009 of 3067
Quote:
Originally Posted by PiratesCove View Post

I don't have the ticket numbers anymore...It was Lakes Electronics of Ft. Lauterdale.
I have years of experience withe Samsung Repairs -
The key is talking to a higher ranking Samsung Service Operations person like a V.P..
Also you have to convince the field rep. to see things the way you do.
I also went through repairs with Best Buy Geek Squad (with another samsung model)....

You have years of experience with Samsung Repairs? How do I bring myself to talk to the V.P.? I would like to convince him to drop High Def Doctor completely and get somebody else for this region of my state.

I love Samsung brand. I really do. I have my laptop, monitors, and tv's from them, However, electronics have a habit of going bad at the wrong time and as long as I'm under warranty, I EXPECT TO BE SERVICED EQUALLY. Our region's tv repair service flat out sucks; they do not pick up my phone calls, return my phone calls, there's only ONE person answering the phone, and only ONE technician out in the field for my damn region.

It is very obvious that Samsung is trying its best to cut its costs and this alone convinces me NOT to purchase another big ticket item from Samsung again. I do not want to imagine what kind of hoops people have to jump through in order to get their fridges fixed under warranty let alone their dryers. Poor customers.
Edited by mknlb50 - 11/12/12 at 6:47am
post #3010 of 3067
Quote:
Originally Posted by mknlb50 View Post

You have years of experience with Samsung Repairs? How do I bring myself to talk to the V.P.? I would like to convince him to drop High Def Doctor completely and get somebody else for this region of my state.
I love Samsung brand. I really do. I have my laptop, monitors, and tv's from them, However, electronics have a habit of going bad at the wrong time and as long as I'm under warranty, I EXPECT TO BE SERVICED EQUALLY. Our region's tv repair service flat out sucks; they do not pick up my phone calls, return my phone calls, there's only ONE person answering the phone, and only ONE technician out in the field for my damn region.
It is very obvious that Samsung is trying its best to cut its costs and this alone convinces me NOT to purchase another big ticket item from Samsung again. I do not want to imagine what kind of hoops people have to jump through in order to get their fridges fixed under warranty let alone their dryers. Poor customers.
+1. You shouldnt have to talk to a VP and charm the service rep to get help. I will never buy another Samsung product.
post #3011 of 3067
Quote:
Originally Posted by mknlb50 View Post

You have years of experience with Samsung Repairs? How do I bring myself to talk to the V.P.? I would like to convince him to drop High Def Doctor completely and get somebody else for this region of my state.
I love Samsung brand. I really do. I have my laptop, monitors, and tv's from them, However, electronics have a habit of going bad at the wrong time and as long as I'm under warranty, I EXPECT TO BE SERVICED EQUALLY. Our region's tv repair service flat out sucks; they do not pick up my phone calls, return my phone calls, there's only ONE person answering the phone, and only ONE technician out in the field for my damn region.
It is very obvious that Samsung is trying its best to cut its costs and this alone convinces me NOT to purchase another big ticket item from Samsung again. I do not want to imagine what kind of hoops people have to jump through in order to get their fridges fixed under warranty let alone their dryers. Poor customers.

Unfortunately since 2008...Bluray/Home Theater and HDTV repairs....

Talk to customer retention or ask to talk to a vice-president.

Document your experience with your local Samsung Service rep. and request a refund/exchange.

Call and keep asking for the highest Samsung offical or try online:

http://www.samsung.com/us/support/
post #3012 of 3067
Quote:
Originally Posted by ssmaniac View Post

Anyone have any idea if/when the Smart Hub for the 2011 models will support Amazon instant video? I read that 2012 models allow the smart hub app, and that 2009-10 models can use "widgets" to get this done. Crazy that 2011 models aren't supported.

I've had the un46d6000 since May 2011 and it's been a very nice set for me. I don't think it will ever support Amazon Instant video from the smart hub. About a year ago I gave up and bought a Roku. That supports Amazon Instant Video, Netflix and a ton of other options.
post #3013 of 3067
After running a series of tests this D6900 panel is definitely the best I have had.

Outstanding color accurracy, excellent ANSI contrast, great motion resolution and processing.

The 3D looks nice and the HDTV design with the clear/black TV stand and ultra-thin bezel.

The only issues are minor flashlighting (only seen at night), and a very sensitive Auto-Dimming.
post #3014 of 3067
Final Picture Settings for D6900 modified from CNET's for D6400 and D8000.

--Picture menu
Mode: Movie
Backlight: 15
Contrast: 100
Brightness: 45
Sharpness: 20
Color: 47
Tint: G50/R50

Screen adjustment submenu:
Picture Size: Screen Fit /16:9
Position: [no change]

Eco Solution submenu:
Energy Saving: Off/Low
Eco Sensor: Off/ On: 12
No Signal Power Off: Off

Auto Adjustment and Screen submenus: [Grayed out]

Advanced settings submenu
Black tone: Off
Dynamic contrast: Off
Shadow Detail: +2
Gamma: +1
Expert Pattern: Off
RGB Only Mode: Off
Color space: Custom
White Balance: [see below]
10p White Balance: On
Flesh tone: 0
Edge enhancement: Off
Motion Lighting: Off
xvYCC: Off
LED Motion Plus: On

Color Space submenu:
Red: Red 59, Green 0, Blue 0
Green: Red 10, Green 55, Blue 10
Blue: Red 0, Green 6, Blue 61
Yellow: Red 57, Green 50, Blue 0
Cyan: Red 14, Green 51, Blue 55
Magenta: Red 50, Green 5, Blue 59




White balance submenu:
R-Offset: 24
G-Offset: 25
B-Offset: 26
R-Gain: 31
G-Gain: 25
B-Gain: 25

10p White Balance submenu:
Interval 1: Red 5, Green 4, Blue 4
Interval 2: Red 0, Green 0, Blue 0
Interval 3: Red 1, Green 1, Blue 2
Interval 4: Red 0, Green 0, Blue 0
Interval 5: Red 2, Green 2, Blue 1
Interval 6: Red 0, Green 1, Blue 0
Interval 7: Red 1, Green 1, Blue 1
Interval 8: Red 2, Green 2, Blue 3
Interval 9: Red 0, Green 0, Blue 1
Interval 10: Red 0, Green 0, Blue 3
Picture options submenu
Color tone: Warm1
Digital Noise Filter: Off/ (Auto for DirecTV)
MPEG Noise Filter: Off/(Auto for DirecTV)
HDMI black level: Normal [grayed out] Normal- Xbox360 with HDMI Color Space: RGB and Reference Level: Expanded
Film mode: Off [grayed out ]/Auto1
Auto motion plus: Off/ Clear/ Custom
(Custom settings: Blur reduction: 10 Judder reduction: 0)

3D –
Backlight: 16
Contrast: 100
Brightness: 45
Sharpness: 20
Color: 47
Tint: G50/R50
3D Perspective: 0
Depth: 5
3D Optimize: 0
Edited by PiratesCove - 12/16/12 at 8:23am
post #3015 of 3067
Auto Motion Plus really gives the Samsung a different picture quality.

Setting to Clear or Custom with Blur reduction: 10 / Judder reduction: 0 gives a solid/stable look .

Especially with Film Mode set to Auto 1 from 1080i sources.
post #3016 of 3067
Quote:
Originally Posted by PiratesCove View Post

Unfortunately since 2008...Bluray/Home Theater and HDTV repairs....
Talk to customer retention or ask to talk to a vice-president.
Document your experience with your local Samsung Service rep. and request a refund/exchange.
Call and keep asking for the highest Samsung offical or try online:
http://www.samsung.com/us/support/

If you've talked to the vice president on the phone, what was his/her name and phone number? It's been over a month and my TV still haven't been fixed yet. Folks at ECR refuses to give out any phone numbers and swear that I will be happy with their work. What are they smoking? Seriously?
Edited by mknlb50 - 11/21/12 at 11:13am
post #3017 of 3067
Quote:
Originally Posted by mknlb50 View Post

If you've talked to the vice president on the phone, what was his/her name and phone number? It's been over a month and my TV still haven't been fixed yet. Folks at ECR refuses to give out any phone numbers and swear that I will be happy with their work. What are they smoking? Seriously?

Try to create an online ticket... and have more Samsung people (in higher positions) get involved.

Write/Document everything that has happened in the online ticket request.

http://www.samsung.com/us/support/

V.P.'s name? ..its been weeks, don't know.
post #3018 of 3067
Seeking compatibility info.

I have a Samsung UN46 D6050TFXZA. Bought about 1 year ago (Unit mfgr Oct 2011). I would like to be able to both stream and mirror to it using my little WiFi network from my desktop PC (Win XP, 3) and/or my iPad2 (iOS 6.0.1). Network & TV fed by a Cox Cable connection. Set color is excellent and no noticed artifacts yet.

After buying this model Sansung; I discovered (as noted elsewhere in various forums) that Samsung incorporates an I/O (mostly Input) filter/funnel for video. This information is buried quite deeply in the promotional material. It appears that if I had stepped-up one notch in the Samsung product line I might have been OK. But it was a COSTCO deal and looked very good at the time. Anyhow, with what I have, is there an interface that will now connect and provide this capability? Using the provided Samsung dongle I have been able to send limited data via WiFi to the HDTV; but, mirroring is important capability for me and this will not work.

I also have a Panasonic DMP-BDT210 BluRay connected which works fine for disk playing but I have not figured how to utilize it's imbedded WiFi.

Will video pass thru the Samsung "block" if an AppleTV is connected to the HDTV via HDMI port?

Does one need to hack the Samsung OS (SmartTV/Smart Hub)?

How about Roku? Hulu? Any other suggestions? Once I get the basic capability, then I'll sort out which service(s) I'll subscribe to.

To interface with the iPad is a jailbreak hack required? (If the AppleTV box talks to the TV, I assume this would not be necessary.)

I have not tried to run a HDMI cable. It's almost 2013 and wireless is the meme! (My wife is against exposed wiring.)

I guess I'll eventually plow thru the 3000+ posts on this thread - they seem chock-a-block with info.

I await you collective consideration of this issue and suggestions. Vector me to any other applicable forums or websites.

TIA
Rip
post #3019 of 3067
Quote:
Originally Posted by ripr View Post

Seeking compatibility info.
I have a Samsung UN46 D6050TFXZA. Bought about 1 year ago (Unit mfgr Oct 2011). I would like to be able to both stream and mirror to it using my little WiFi network from my desktop PC (Win XP, 3) and/or my iPad2 (iOS 6.0.1). Network & TV fed by a Cox Cable connection. Set color is excellent and no noticed artifacts yet.
After buying this model Sansung; I discovered (as noted elsewhere in various forums) that Samsung incorporates an I/O (mostly Input) filter/funnel for video. This information is buried quite deeply in the promotional material. It appears that if I had stepped-up one notch in the Samsung product line I might have been OK. But it was a COSTCO deal and looked very good at the time. Anyhow, with what I have, is there an interface that will now connect and provide this capability? Using the provided Samsung dongle I have been able to send limited data via WiFi to the HDTV; but, mirroring is important capability for me and this will not work.
I also have a Panasonic DMP-BDT210 BluRay connected which works fine for disk playing but I have not figured how to utilize it's imbedded WiFi.
Will video pass thru the Samsung "block" if an AppleTV is connected to the HDTV via HDMI port?
Does one need to hack the Samsung OS (SmartTV/Smart Hub)?
How about Roku? Hulu? Any other suggestions? Once I get the basic capability, then I'll sort out which service(s) I'll subscribe to.
To interface with the iPad is a jailbreak hack required? (If the AppleTV box talks to the TV, I assume this would not be necessary.)
I have not tried to run a HDMI cable. It's almost 2013 and wireless is the meme! (My wife is against exposed wiring.)
I guess I'll eventually plow thru the 3000+ posts on this thread - they seem chock-a-block with info.
I await you collective consideration of this issue and suggestions. Vector me to any other applicable forums or websites.
TIA
Rip

Try Samsung's AllShare:

http://www.samsung.com/global/allshare/pcsw/
post #3020 of 3067
anybody have some tv stand recommendations for this set? Im looking for a stand with a mount for the 55" Thanks!
post #3021 of 3067
What do you guys set your Picture size at? 16:9, Screen Fit, Wide Fit? I don't want to cut anything off.
post #3022 of 3067
Quote:
Originally Posted by 02Lightning View Post

What do you guys set your Picture size at? 16:9, Screen Fit, Wide Fit? I don't want to cut anything off.

16:9 for DirecTV (TV Shows) and Screen Fit for Blu-rays and Xbox 360 (gaming or internet).

16:9 is mainly for SD/4:3 material's Overscan http://en.wikipedia.org/wiki/Overscan
post #3023 of 3067
anybody using the black tone setting on this set when watching HD cable? I set mine to Darker and seem to like it. It mimics the setting sony puts on their sets under default standard picture. I feel like my picture has that good pop on tv shows when using this. However on Blu-Ray i dont feel its necessary.
post #3024 of 3067
Quote:
Originally Posted by Danediz View Post

anybody using the black tone setting on this set when watching HD cable? I set mine to Darker and seem to like it. It mimics the setting sony puts on their sets under default standard picture. I feel like my picture has that good pop on tv shows when using this. However on Blu-Ray i dont feel its necessary.

I tried it but on the D6900 it already has major Black Crush.

I have Movie Mode settings for Shadow Detail: +2 and Gamma: +1 to get detail in dark areas.

The Black Level is around 0.04 cd/m2 - In Natural, Standard and Dynamic Modes the black tone is intense.
post #3025 of 3067
Hey everyone

I own a Samsung UN55D6000 and I absolutely love it. I just have one minor issue I am hopint can be corrected.

While I dont use it for movies I use auto motion plus set to smooth in games. I love the super smooth look it gives to games.
However i notice when the speed of the game picks up and the camera is movin fast the lower left corner of the screen gets a tad jumpy. The other corners of the screen are fine. Ive messed around with custom motion settings but as soon as you end up with that super smooth moving picture...it does that crap in the lower left corner again.

Has anyone else encountered this? If so is there a way to keep the super smooth video and get rid of that issue in the lower left corner of the screen?
post #3026 of 3067
Quote:
Originally Posted by PiratesCove View Post

I tried it but on the D6900 it already has major Black Crush.
I have Movie Mode settings for Shadow Detail: +2 and Gamma: +1 to get detail in dark areas.
The Black Level is around 0.04 cd/m2 - In Natural, Standard and Dynamic Modes the black tone is intense.


Yah im not sure if it helps my picture or not. According to expert calibration it doesnt but I am pretty indecisive haha. My dads sony has the black tone at medium which = darker on the samsung. I really like the look of it on the sony and do on the samsung as well. We will see how long I keep it on. I also like Dynamic Contrast unlike many people on these threads. I keep it at medium. The default is high and looks good on some material, it is just too unnatural for some programing. The old Samsung sets came with the default at Medium. I dont know why they changed it to high... Either way Ive had this set for a year and just discovered the black tone as something I like recently.
post #3027 of 3067
I know now Dynamic mode gets its name from the Dynamic Contrast setting that can't be turned off.

Dynamic mode also has a picture that never fully resolves, has color gradient banding and defeats all hints of lined banding.
post #3028 of 3067
Quote:
Originally Posted by BigDaddySlappy View Post

Hey everyone
I own a Samsung UN55D6000 and I absolutely love it. I just have one minor issue I am hopint can be corrected.
While I dont use it for movies I use auto motion plus set to smooth in games. I love the super smooth look it gives to games.
However i notice when the speed of the game picks up and the camera is movin fast the lower left corner of the screen gets a tad jumpy. The other corners of the screen are fine. Ive messed around with custom motion settings but as soon as you end up with that super smooth moving picture...it does that crap in the lower left corner again.
Has anyone else encountered this? If so is there a way to keep the super smooth video and get rid of that issue in the lower left corner of the screen?

No. Auto Motion Plus really only works with 24 frames content, such as blu-ray playback. Higher rates result in that smearing and breaking effect around objects in video games.

Clear should work without a hitch with video games, and although not as silky smooth as Standard and Smooth, it is a lot better than having the setting Off.
post #3029 of 3067
Seems like Dynamic Contrast at Low, Medium or High gives the Picture "POP".
Edited by PiratesCove - 12/9/12 at 12:26pm
post #3030 of 3067
Looking into an exchange for a newer model through Samsung.

The current picture is decent, yet the faint vertical bands....rolleyes.gif

I would settle for a ES7100, ES7500 or ES8000.

The D6900 has a Ultra-Clear Panel, Game Mode, Micro-Dimming and most D8000 features including the QWERTY-Remote.

If they can find a new D6900 with a better panel, that would be excellent also.
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