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post #421 of 545
Quote:
Originally Posted by aaronwt View Post

I still use both. I use 3d-blurayrental for mostly 3D rentals and to supplement my Netflix 2D rentals. They also have a nice selection of titles that Netflix does not have to rent or that Netflix might only have on DVD.

Thats what Im doing.
post #422 of 545
Odd. I get them from California to Alabama in 2-3 days.
post #423 of 545
I wonder if it got lost. I lost a netflix disc every now and then, but its rare. Ive gotten 4 discs from them and its always been 2 days roughly.
post #424 of 545
Quote:
Originally Posted by skatze View Post

I recently joined 3dblurayrental's 1-at-a-time bluray rental service. They supposedly shipped out my Star Trek: Into Darkness 3d last Tuesday. It's going on a week and I still have not received it. I had thought 1 bluray a week at their montly rate would be reasonable. But, it appears that won't happen now. In fact, it could be 1 every 10 plus days or more. The exceedingly slow service by mail is unacceptable. I've just told them so in correspondence. If I don't receive the bluray by tomorrow, I will cancel and demand a full refund. I'm surprised at how slow this service appears to be. How is it that I can mail a letter to L.A. from Washington, D.C. in 3 days but their dvd can't get here in a week?!?!

Are you sure it shipped? The reason I ask is that ST was just released that Tuesday. As a new, high-profile release, demand is certainly high. Generally, when it ships can be dependent on when you ordered. I'm wondering if you possibly might be confusing a Payment Confirmation notice with a shipping notice. Check your e-mail and see if there was a follow-up message which should indicate that the title is delayed and that it could take 10-days. It would read like this:

Thank you for your order. We apologize but your selected pre-order Movie Rental will currently be a short wait of about 1-10 days. If you are a subscription customer, you may place another order while you are waiting for this title. If you do put in another order, you do not have to re-order this title...it will ship when it is available

In my experience, in similar situations, the title usually DOES get shipped within that 10-day window (although they also tell you it's possible it could take longer depending on demand/returns.) If none of the above applies, drop them a line and ask for shipping confirmation. Their customer service is excellent and very prompt.
post #425 of 545
is there an issue with the pre-orders? usually I can order one week before release in the AM(EDT). But two of the titles that come out in one week, on 10/1, still can't be preordered today(as of 10:40Am EDT)
post #426 of 545
Quote:
Originally Posted by aaronwt View Post

is there an issue with the pre-orders? usually I can order one week before release in the AM(EDT). But two of the titles that come out in one week, on 10/1, still can't be preordered today(as of 10:40Am EDT)

Our site was just down for maintenance that day. It should be back to normal moving forward.
post #427 of 545
Hey all, hopefully this isn't a blatantly obvious and i'm missing it, but for subscription plans is there a queue or isn't there? I'm getting my 3D player in the next few hours, just mounted my 3D projector. Started looking at prices for 3D purchases, zoinks, rental for me. I don't think I see one on the site, so how do you guys keep track of what you want?

I live in the SF Bay Area so it sounds like the location is great, but i'm hoping I don't have to keep a side list of what 3D movies I want. (Or even worse, store it on my Netflix queue, we've been a subscriber since seriously early on).
post #428 of 545
Quote:
Originally Posted by IVB View Post

Hey all, hopefully this isn't a blatantly obvious and i'm missing it, but for subscription plans is there a queue or isn't there? I'm getting my 3D player in the next few hours, just mounted my 3D projector. Started looking at prices for 3D purchases, zoinks, rental for me. I don't think I see one on the site, so how do you guys keep track of what you want?

I live in the SF Bay Area so it sounds like the location is great, but i'm hoping I don't have to keep a side list of what 3D movies I want. (Or even worse, store it on my Netflix queue, we've been a subscriber since seriously early on).

Hi, we do not have a queue system right now. What we ask our subscribers to do is order their selected title and when they return that title, to place their next one. You do not have to wait for us to receive the title first. As soon as you put it in the mail, order your next title. Hope that helps.
post #429 of 545
Ok thx. I'm sure you hear this all the time, but i just signed up for your 1 disc at a time plan and I can't go any further without that. We've had Netflix since 2002, and one thing we crutch on is adding movies to our queue as soon as we find one we like. I'd have no issues dropping NF and moving to you for both 2D & 3D, but I can't do that without a queue that we can order & re-sort.

Thanks for monitoring this site, greatly appreciated.
post #430 of 545
Quote:
Originally Posted by IVB View Post

Ok thx. I'm sure you hear this all the time, but i just signed up for your 1 disc at a time plan and I can't go any further without that. We've had Netflix since 2002, and one thing we crutch on is adding movies to our queue as soon as we find one we like. I'd have no issues dropping NF and moving to you for both 2D & 3D, but I can't do that without a queue that we can order & re-sort.

Thanks for monitoring this site, greatly appreciated.

Your subscription account should have been activated by now. If not, please let me know. We believe that once you try our system for a bit, you wont miss the queue much smile.gif.
post #431 of 545

I have been a customer for about one month. I've had Netflix for ten years, and I like it because the service is good. Even though 3D doesn't have a queue or telephone service, their service by email is very good. 3D responds quickly and politely. I'm very satisfied so far, and I will update my subscription to have two DVDs at home.

post #432 of 545
I got my first 3D, that was great. Put into mail this morning. But honestly I don't think I can give up the queue, this system seems designed for the single-user in mind. It doesn't really work well for multi-user households.

For example: the wife & I both add to NF queue, prioritize as desired. For the most part we attempt to interleave our requests so the enjoyment alternates. (on the 2 discs plan). The kids are currently claiming eminent domain on 3D, so if there was a queue, I could switch to the 3 out at a time plan on 3DBR, and interleave

As it is, I forgot to ask the kids what movie they wanted to see next, there's 5 3DBR that they were interested in. (And, I stored those 5 requests on my netflix queue so I didn't forget). Now I'm forced to either A)remember between getting home and making dinner at 6pm & leaving for my soccer game at 7:30, or B) blindly picking one. I also returned 2 NF this morning, but I don't need to even look at the queue since I know its prioritized.

For us, 3D is new enough where just picking "Epic" will suffice, but that isn't sustainable for an ongoing basis. I really like the 3DBR service, but until there's a queue, i'm sticking with the 1 disc plan and using NF for a 2 disc plan. Yes its annoying to have 2 different subscriptions, but the only other viable option is to not use the 3D feature of the projector as I'm not about to give up queue-based rentals.

If anybody else also has a family with several divergent tastes and is successfully avoiding queues, I'm all ears as to how.
post #433 of 545
I use 3d-blurayrental to complement my Netflix. I've been using Netflix for just short of fifteen years now. And I will continue to use them, but Netflix does not carry 3D and some other titles. this is what I use 3d-blurayrental for. They compliment what I get from Netflix very well.
post #434 of 545
@aaronwt - what he/she said (and i recognize that name from other threads i'm in!)
post #435 of 545

I just placed an order on 10/7/, today the order status still only shows: ordered. 

I sent en email yesterday to ask for the order status and received this auto reply:

 

"

Thank you for your order.  Please see below for the status of your rental(s). 

 

 

Customer Name

Movie Rented

Status

Shipped Date

 

No records found

"

...not very helpful.

Now I am not even able to send emails and receive a 'mail delivery failed' response when trying to send an email.

 

I would really like to know how long it takes to receive an order. I live i nthe same state and mistakenly assumed 5 business days would be a realistic shipping window.

 

Also not asking for 24/7 online support, but an online contact form or contact phone number would be nice to have.

 

I thought I found a good place to rent 3D movies, but I am left very disappointed so far...

post #436 of 545
Hi Michael01, sorry to hear about your experience. There does seem to be something wrong with your account. Will you send me a private message with your info and I will look into this for you.
post #437 of 545
Quote:
Originally Posted by 3BR View Post

Hi Michael01, sorry to hear about your experience. There does seem to be something wrong with your account. Will you send me a private message with your info and I will look into this for you.


Thanks for the quick reply. And help offered by PM. I just received the movies today. So after all it took me around 6 days to get them in Southern California (USPS shipping)

At least now I know what to expect. A shipping notification email would be much appreciated for the next orders though.

post #438 of 545
Quote:
Originally Posted by Michael01 View Post


Thanks for the quick reply. And help offered by PM. I just received the movies today. So after all it took me around 6 days to get them in Southern California (USPS shipping)
At least now I know what to expect. A shipping notification email would be much appreciated for the next orders though.

Glad we were able to help. It seems your order was placed late evening on 10/7 and processed on 10/8 and you received them today 10/12. So according to our math, that would be 4 days smile.gif. We did send you an email with shipping info the same day we processed it. There might be a problem with your email account....is there another email address you can use?
post #439 of 545
Well, i'm not terribly impressed here:

I returned a disc last Tuesday morning (received Wed). Ordered a new one on Tue 11:10pm. *AFTER* I ordered it I found out its "Waiting", which means an average of a 1-10 day wait with a max of 20 days. Zoinks. Its now the *next* Tue, admittedly with 1 postal holiday, and I haven't yet gotten my next disc. I live in Oakland/Northern California, supposedly close to where the disc ships from.

But, the way Netflix works, if there's a wait, they process the next disc in the queue. Because they have a queue.

Honestly, if I don't have it within 48 hours, I'm failing to see the point of this. The kids were excited about potentially watching Croods last weekend, but now they're wondering if they'll watch it this weekend.

I signed up on 10/1, as of 10/15 i've watched *one* movie. At this rate I *might* watch 3 movies within 30 days. For $16.

There is literally absolutely zero chance I'll stop using Netflix and switch to the 3 disc plan with 3D if this is the "regular" process. I'm not sure if I'll continue to month 2, since the whole point of having a subscription is to actually receive the discs. I cannot project when i'll get my disc.
post #440 of 545
Quote:
Originally Posted by IVB View Post

Well, i'm not terribly impressed here:

I returned a disc last Tuesday morning (received Wed). Ordered a new one on Tue 11:10pm. *AFTER* I ordered it I found out its "Waiting", which means an average of a 1-10 day wait with a max of 20 days. Zoinks. Its now the *next* Tue, admittedly with 1 postal holiday, and I haven't yet gotten my next disc. I live in Oakland/Northern California, supposedly close to where the disc ships from.

But, the way Netflix works, if there's a wait, they process the next disc in the queue. Because they have a queue.

Honestly, if I don't have it within 48 hours, I'm failing to see the point of this. The kids were excited about potentially watching Croods last weekend, but now they're wondering if they'll watch it this weekend.

I signed up on 10/1, as of 10/15 i've watched *one* movie. At this rate I *might* watch 3 movies within 30 days. For $16.

There is literally absolutely zero chance I'll stop using Netflix and switch to the 3 disc plan with 3D if this is the "regular" process. I'm not sure if I'll continue to month 2, since the whole point of having a subscription is to actually receive the discs. I cannot project when i'll get my disc.

If you are waiting on a title, we recommend you order something else in stock. That way, something would ship to you right away. Then when the title you are waiting on becomes available, it will also ship even if you havent returned the other one yet. So in this example, you could have 2 discs out at a time on a 1 disc at a time plan. That's ok smile.gif Hope that helps.
Edited by 3BR - 10/18/13 at 12:37pm
post #441 of 545
This service started out great but has seriously declined in the last 2 months. Even though my turnaround is usually a couple days, it's now taking them up to 2 weeks to send the next title. And these aren't pre-orders or waiting lists, but ones shown in stock.I'm lucky now to get 3 a month at best.
Also got the email delivery errors mentioned here.
This is no longer a good option for a subscription, at least for the one at a time package.
Of course, cancelling the subscription.
post #442 of 545
Quote:
Originally Posted by jamnperry View Post

This service started out great but has seriously declined in the last 2 months. Even though my turnaround is usually a couple days, it's now taking them up to 2 weeks to send the next title. And these aren't pre-orders or waiting lists, but ones shown in stock.I'm lucky now to get 3 a month at best.
Also got the email delivery errors mentioned here.
This is no longer a good option for a subscription, at least for the one at a time package.
Of course, cancelling the subscription.

Sorry to hear about your experience. We did have some email issues with our email service provider...they recently upgraded their hardware and software and that caused some errors in the last few weeks. You should email us and explain your problem. I'm sure they'll make it right for you.
post #443 of 545
Quote:
Originally Posted by 3BR View Post

If you are waiting on a title, we recommend you order something else in stock. That way, something would ship to you right away. Then when the title you are waiting on becomes available, it will also ship even if you havent returned the other one yet. So in this example, you could have 2 discs out at a time on a 1 disc at a time plan. That's ok smile.gif Hope that helps.

That doesn't actually help for a multi-user household, especially without a queue system. It takes a while to get folks to agree on the priority of something, plus without having any clue when its going to come until we hit the "order" button. I have to plan around upcoming events (kids sleepovers or planned night in), varying tastes (older kid vs younger kid vs adult).

Imagine going physically to a theater, getting 4 people with divergent tastes in the same house to agree to something. Then you buy it only to find out its not available. Now you have to repeat that process because you don't have a mechanism to just add every movie and work on sorting that list.

So, my recommendation to folks is that if
A) its just 1 person making the decision on what to watch
B) you don't necessarily need to watch the movie you ordered, and
C) you can easily find another movie,

then this approach makes sense. For me and my personal lifestyle, none of those are true, so this is a very difficult service to use.

Problem is that I don't know anyone else who rents 3D-BR, my samsung player doesn't have Netflix 3D streaming yet, and i'm not sure I just want to randomly buy 3D-BR.
post #444 of 545
Quote:
Originally Posted by IVB View Post

That doesn't actually help for a multi-user household, especially without a queue system. It takes a while to get folks to agree on the priority of something, plus without having any clue when its going to come until we hit the "order" button. I have to plan around upcoming events (kids sleepovers or planned night in), varying tastes (older kid vs younger kid vs adult).

Imagine going physically to a theater, getting 4 people with divergent tastes in the same house to agree to something. Then you buy it only to find out its not available. Now you have to repeat that process because you don't have a mechanism to just add every movie and work on sorting that list.

So, my recommendation to folks is that if
A) its just 1 person making the decision on what to watch
B) you don't necessarily need to watch the movie you ordered, and
C) you can easily find another movie,

then this approach makes sense. For me and my personal lifestyle, none of those are true, so this is a very difficult service to use.

Problem is that I don't know anyone else who rents 3D-BR, my samsung player doesn't have Netflix 3D streaming yet, and i'm not sure I just want to randomly buy 3D-BR.

I love the this mail rental service, but then again I don't have to deal with the situation you mentioned in your post. May I suggest that you try Vudu? I've been using it for more than a year now, and the service has over about a hundred 3D titles available for streaming with many available as rentals. It is supported on most Samsung BDPs and TVs. Comcast cable also has many titles available on demand, if you're a subscriber to their service.
post #445 of 545
Oh cool, I have a BD-F5900, let's hope that works. Thanks.

Sent from my Nexus 4 using Tapatalk
post #446 of 545
Wow, so we finally got Croods, I have 2 kids & 2 friends over on Fri night ready to watch it. Disc is physically cracked. My mistake for not examining it that closely two days ago upon receipt, but I have a house of very sad girls. And I'm leaving in 10 minutes for a dinner thing so I can't haul ass to Best Buy and just buy it.

I know some of this is out of 3DBR control, but I just don't see the point, hard to use, no queue, impossible to guess what you'll get & when, and then you have to pray its physically okay. The other disc is fine so I doubt this happened during this particular transport. I've had 100s to thousands of DVDs from netflix, I think I've had *one* broken disc.

ugh ugh ugh ugh ugh. What I'm going to tell these kids is beyond me. Other than "don't worry honey, we won't use this service again".
post #447 of 545
Quote:
Originally Posted by IVB View Post

Wow, so we finally got Croods, I have 2 kids & 2 friends over on Fri night ready to watch it. Disc is physically cracked. My mistake for not examining it that closely two days ago upon receipt, but I have a house of very sad girls. And I'm leaving in 10 minutes for a dinner thing so I can't haul ass to Best Buy and just buy it.

I know some of this is out of 3DBR control, but I just don't see the point, hard to use, no queue, impossible to guess what you'll get & when, and then you have to pray its physically okay. The other disc is fine so I doubt this happened during this particular transport. I've had 100s to thousands of DVDs from netflix, I think I've had *one* broken disc.

ugh ugh ugh ugh ugh. What I'm going to tell these kids is beyond me. Other than "don't worry honey, we won't use this service again".

Sorry to hear our system did not work out for you. I can assure you we do not intentionally send out broken discs. Because if we did, we would just have to pay double the postage on the replacement. Less than 1% of our discs arrive broken to our customers. Netflix ships out a higher volume and get preferiantial treatment from the post office....i.e. they dont put their mailers through the machines that break them. We are working with them to get the same treatment but even companies like Gamefly go through a similar issue (you can google that one). If you email our customer service group, I think they can provide a solution that might be able to keep your business. If not, we understand but thanks for trying smile.gif
post #448 of 545
Well, I do have one nice thing to say, and that is that the customer service is pretty good. After settling down the kid frustration, I'm trying to figure out what will work best for my personal situation. CustSvc is certainly making it a little less cut & dry than it was last night during the angst about only watching 1 3D movie in a month despite two other attempts.

So I'll say this: If you're single (or only adults in the house), then perhaps 3DBR is a good solution. If you have kids, don't time things as tight as I did, and assume you'll get what you first pick.

I honestly don't know what I'll do next, but I do appreciate the personal customer service touch.
post #449 of 545
3BR- in my last preorder, for two new releases, I saw you changed the guaranteed time. It used to be guaranteed to be delivered in 10 days. Now it says 20 days. Is this the new standard? Not too happy about the new longer wait.
post #450 of 545
Quote:
Originally Posted by Don Landis View Post

3BR- in my last preorder, for two new releases, I saw you changed the guaranteed time. It used to be guaranteed to be delivered in 10 days. Now it says 20 days. Is this the new standard? Not too happy about the new longer wait.

Hi Don, our average wait time is in the 1-10 day window before the rental ships, however, the guarantee has always been 20 days since we've opened our doors smile.gif
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