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Official Samsung UNXXD7000 Owners' Thread - Page 108

post #3211 of 3296
Hey ... I have this TV connected with an Xbox 360. I recently re-played rock Band 3 and it looked horrible ... Notes coming down the lanes were staggered, and it was almost impossible to play. I don't have this issue with other games (they look gorgeous) ... any suggestions? Thanks!
post #3212 of 3296
Quote:
Originally Posted by yabbadabbadont View Post

UPDATE 2012-11-10: I called Samsung support back since they never called me back like they said that they would last week... I got someone in the US this time, at least she was a native English speaker (unlike last time). She was very helpful and verified that my Samsung Gusto cell phone should have been able to detect the TV's bluetooth. I wasn't sure if it would since it is a bottom end model phone. She arranged for a tech to come out to the house to check the TV. She even told me that it will be considered under warranty until Jan 2013, even though I bought the TV at the end of Nov 2011. I'll update again once the tech has been here.
Thanks, that's good to know. I guess I'll start searching for replacement guides and modules.

Final update. For everyone in the thread who said that it was the bluetooth card, I owe you a lunch. smile.gif Three months and three tech visits later, it is finally fixed. It helps if the tech actually replaces the bluetooth card and not the wireless card.... go figure. rolleyes.gif

At least I know where it is located now and can replace it myself if needed again.
post #3213 of 3296
Can you show us where each card is located?
post #3214 of 3296
I bought a Samsung LED 55" 7000 series at the end of October 2011 - under warranty for two years. The picture quality of the screen was absolutely superb and did not suffer any backlight problems I have read about, but I recently noticed dead pixels on the screen and reported it to the shop I bought it from who arranged to have it collected/repaired.

The panel was changed and the set returned yesterday evening. However, I'm not impressed - have a look at the attached picture. The screen has a huge amount of backlight bleed and the HD picture somehow doesn't look as sharp as it was. I'm starting to regret having it looked at. Of course, I immediately phoned the repair company to tell them I was not happy, and they have promised another visit this evening. But I just wanted to try and get a bit more knowledge on what might have happened here, and perhaps how you think this should be resolved?

Thanks in advance for any comments.

post #3215 of 3296
Quote:
Originally Posted by Allan Browne View Post

I bought a Samsung LED 55" 7000 series at the end of October 2011 - under warranty for two years. The picture quality of the screen was absolutely superb and did not suffer any backlight problems I have read about, but I recently noticed dead pixels on the screen and reported it to the shop I bought it from who arranged to have it collected/repaired.

The panel was changed and the set returned yesterday evening. However, I'm not impressed - have a look at the attached picture. The screen has a huge amount of backlight bleed and the HD picture somehow doesn't look as sharp as it was. I'm starting to regret having it looked at. Of course, I immediately phoned the repair company to tell them I was not happy, and they have promised another visit this evening. But I just wanted to try and get a bit more knowledge on what might have happened here, and perhaps how you think this should be resolved?

Thanks in advance for any comments.


What was the verdict?
post #3216 of 3296
Out of curiosity, how many dead pixels did you have and were they centralized or scattered on the screen? I have them as well and my original case resulted is me being told I did not have the requisite number of deal pixels for a 55" screen. I went to the office of the president and took pictures of the screen and provided them to the contact and was told is was within specifications and so far Samsung has not provided my with what the "specifications" are.
post #3217 of 3296
Question about 3D viewing

I actually dont own the D7000...but just got in on the clearance deal at BB and got a 46D6900 for about 70% retail

was really wanting a D7000...but the only one I found more than $250 more than the D6900...I said no thanks

anyway...I am used to watching Plasma in 3D...in fact I have a couple of Samsung 8000 series plasma..C and E
They have little to no cross talk when watching

I was looking at the LED last night and I noticed some crosstalk...no horrible...but it was there

Is this just an inherent difference in Samsung plasma vs LED?


Warren
post #3218 of 3296
i think some times its based on tv and the actual disc, right now Avatar is prob the closest best 3D movie out there, some are really bad... wish all 3d are great like at the movies...
post #3219 of 3296
New Firmware available on Samsung website, do any of you guys know whats changed in it?


1027.1

http://www.samsung.com/uk/support/model/UE46D7000LUXXU-downloads
post #3220 of 3296
Well it states "2011 model Firmware for self-upgrade", whatever that means.
You go ahead and load it first and report back to us wink.gif
post #3221 of 3296
Quote:
Originally Posted by gearskin View Post

i think some times its based on tv and the actual disc, right now Avatar is prob the closest best 3D movie out there, some are really bad... wish all 3d are great like at the movies...

Wait until you see Life of Pi -right up there with Avatar.
post #3222 of 3296
post #3223 of 3296
It did have a Blue push that needs correcting, and the backlight was super high out of the box. Here is just a quick uncalibrated settings from human eye in a dimly lit room.01.jpg28.jpg03.jpg
05.jpg
post #3224 of 3296
Quote:
Originally Posted by AtomicAgeZombie View Post

Here's the upgrade link for the US...

http://www.samsung.com/us/support/owners/product/UN60D7000VFXZA


Thanks for this Link, ant idea what " - Supports Remote Service-" does?
post #3225 of 3296
Not to worry found it, but not sure if I like Samsung snooping around on my network:confused:

http://www.samsungsupport.com/remotesupport/
post #3226 of 3296
For the first time ever my UN55D7050 installed the firmware itself, looks like Smart Hub stuff at least that I can see. Looks good.
post #3227 of 3296
Quote:
Originally Posted by productofusa View Post

For the first time ever my UN55D7050 installed the firmware itself, looks like Smart Hub stuff at least that I can see. Looks good.

I guess my UN60D7000 did the same thing. I've forgotten how to find the firmware version. Anyone?
post #3228 of 3296
Menu -> Support -> Software(firmware?) Update -> Internet or USB. Choose Internet to search for new published update. Otherwise you can download the update from Samsung, throw it on a freshly formatted USB drive and use the USB option.
post #3229 of 3296
Quote:
Originally Posted by raistline View Post

Menu -> Support -> Software(firmware?) Update -> Internet or USB. Choose Internet to search for new published update. Otherwise you can download the update from Samsung, throw it on a freshly formatted USB drive and use the USB option.

I don't need to do an update. I was trying to find the software version number.
post #3230 of 3296
My mistake. When you have the Software Update highlighted pres the Info Button on the remote and it should show it on the right side of the menu.

Samsung also says you can use the Contact Samsung Button and it will show you the firmware version listed under Software Version. My TV allows you to choose through a couple options that I can't remember when you choose Contact Samsung so that may not work for you.
post #3231 of 3296
Quote:
Originally Posted by raistline View Post

My mistake. When you have the Software Update highlighted pres the Info Button on the remote and it should show it on the right side of the menu.

Samsung also says you can use the Contact Samsung Button and it will show you the firmware version listed under Software Version. My TV allows you to choose through a couple options that I can't remember when you choose Contact Samsung so that may not work for you.

Got it. 1026 2012-08-11. Says the TV has the latest version.

Thanks.
post #3232 of 3296
How did you know that your tv installed an update?, these models don't have an auto-uptade feature right?
post #3233 of 3296
They do have an auto update, they install the firmware when in standby and not in use, if set.

To check firmware version press menu then contact samsung, and its in there somewhere.

Has anyone had to use the remote login system when contacting Samsung for technical help yet?
post #3234 of 3296
The latest firmware should be 1027.1
post #3235 of 3296
Quote:
Originally Posted by jedi134 View Post

The latest firmware should be 1027.1

That's weird. My UN60D7000 says 1026 is the latest version.
post #3236 of 3296
Quote:
Originally Posted by jedi134 View Post

They do have an auto update, they install the firmware when in standby and not in use, if set.

To check firmware version press menu then contact samsung, and its in there somewhere.

Has anyone had to use the remote login system when contacting Samsung for technical help yet?

Yeah, I know there is an option to update in standby, but it's turned off by default, why don't you check in the menu if Standby Mode Upgrade is set to on? you can reach this option this way: menu->support->software upgrade->standby mode upgrade. Have you upgraded the firmware manually before?
post #3237 of 3296
Thread Starter 
1027.1 would not auto download for me. Had to download it manually.
post #3238 of 3296
Yep, have done it manually via usb stick, and via the network download facility.
post #3239 of 3296
i've tried the USB stick a few times and couldn't get it to work. I had to resort to stringing a long cable from my router to the TV eek.gif
post #3240 of 3296
I'll apologize in advance in this is answered elsewhere, but I couldn't find it anywhere.

Last night the the TV was fine, today the picture is very, very dim. Sound is fine, only the picture is an issue. I tried switching inputs and everything, Blue Ray, Wii, Cable Box all give the same result. The picture is there, it is just very, very dim. You really have to look closely to see the picture, but it is there.

I tried resetting the display form the menu, no help. I tried calling Samsung. they tried the self diagnostic feature and checked that the firmware was up to date. They were no help. Of course the warranty is expired, so they said I will have to take it to be repaired.

Anyone else seen this? Up till today I have loved this TV and have been selling all my friends on how great Samsung TVs are. I may have to change my tune. Thanks for any help you can provide.
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