Official Samsung 2011 PNxxD8000 Thread [No Price Talk] - Page 168

Just developed this black vertical band in the display of my Samsung PN59D8000. Just appeared yesterday, five days from the expiration of my warranty. Consider myself fortunate that it didn't appear after the warranty was up.

Have a service appointment scheduled for Monday.

Does anyone have an opinion on what caused it?

Thanks.

^^

That's too bad. Hope Samsung makes it right for you. I am crossing my fingers with my 59D8000 - 1-1/2 years so far and still working great. I bought a 3 year warranty on mine after having pink banding issues on a 59C8000. Samsung replaced the C8000 with the D8000 for me.

^ WTF... that's not good. I have never seen that

Hi,

I've been running into an issue for the last 4-5 days...my PN64D8000 restarts itself every now and then...sometimes 2 times in less than 10 minutes, other times 1 every 3-4 hour so totally random. I have left it unplugged for more than one day and reset to factory defaults and still the issue persists...any comments?

Appreciate in advance! Thanks!

resets like that are usually the result of the mainboard sensing an out-of-spec voltage, so it could be your power supply board. If it's still under warranty I'd call it in.

Thank you!! I just noticed that other equipment started to fail to I'll start with a new full power cycle and surge protector and take it from there.

Regards!

Just an update.

Samsung authorized replacement of the panel under warranty. Work was performed end of last week.

New panel has a very small bright blue dot which detracts from viewing. Once you notice it your eyes seem to look for it.

Repair guys coming next wednesday to check it out.

Round two....

NETFLIX BLINKING PROBLEM SOLVED

I posted this as a new thread by mistake, so here's the link to the post: http://www.avsforum.com/t/1461080/netflix-blinking-up-date

Wes

NETFLIX BLINKING PROBLEM SOLVED

I posted this as a new thread by mistake, so here's the link to the post: http://www.avsforum.com/t/1461080/netflix-blinking-up-date

Wes

So, when I turned the TV on this morning, this is what I found. I'm, of course, six months out of my warranty. Anybody have any idea what could be causing the image to do this?

^^

Can't really tell what I am seeing - there is a reflection from a doorway or window too. What exactly are you referring to? Perhaps a picture that does not contain graphics would show better (video)?

There is something definitely wrong. Does it happen with any other input besides Directv? What about with a BD or DVD input?

Larry

I'll try to get better pics posted tonight or tomorrow, that will better illustrate the issue.

Larry -- It does it on all inputs, either direct from source or through my Denon AVR. Sources tried were all HDMI; I don't currently have any analogue sources with which to test.

There are two things that've been "done" to the set that may explain this: 1) A month ago, I applied the FBr fix. Everything had seemed fine since then, however. 2) My wife accidentally dropped the remote when cleaning up last night. The TV had been off. She said when she dropped it that the TV's red light flashed on, it "sounded" like it was coming on, and then the TV shut back off before any picture could be displayed. Maybe this put a jolt through the system?

To be more clear about what I'm seeing, here's a picture of the scene above from Spongebob, that shows what it's supposed to look like.

^^
Weird - looks like your color is off. Have you checked the picture settings (contrast, color, etc..)? You also could have somehow switched to a different MODE that maybe has the color settings goofy. For instance, the picture seems to be lacking brown and flesh tone completely.

I've checked all the color settings and reset settings both through the user menu and the service menu. Everything is back to default.

Andrew,

What happens when you do the built-in self test? Menu --> Support --> Self Diagnosis --> Picture Test

Larry

The picture displays as above, with messed up colors. Same with all OSD content.

Andrew,

Looks like it's time to call Samsung. Even though you are well beyond the warranty period, there have been some successes in getting satisfaction from Samsung in your situation. Your photos might just be enough to get it done.

Luck,
Larry

Thanks, Larry.

Yeah, my old C8000 was out of warranty by a few days and they agreed to give me a brand new D8000 in exchange but it wasn't without some back and forth, hassle and some raised blood pressure. I wound up purchasing a 3 year extended warranty for the new set. As Larry said, a lot of the problems with these sets are common problems and Samsung does seem to be interested in keeping people happy and not generating negative press. Also, they are posting HUGE profits right now. Not just TVs but computers, cell phones and appliances. I would definitely push them. Make sure you escalate to a supervisor or higher - the low level people that answer the phone are probably not going to be able to help you since you are out of warranty.

Good luck.

An update:

The local shop assigned to me by Samsung said it would cost $105 for them to come evaluate my set. I asked how much it would cost to do a replacement of a couple circuit boards, not including hardware. All told, I was looking at over $600 to repair the set.

With that in mind, I prepared for battle and called Samsung. After explaining my issue to a tech support representative, I was transferred to "Customer Support", where I gave a brief overview of why I was calling. I said, "I know the set is beyond the warranty, but I gotta say this feels like something you guys should cover." The CSR asked to put me on hold while she took a look to see what she could do for me.

Three minutes later she came back and told me they would issue me a "One-time Warranty Accommodation" to repair my set, free of charge.

All told, I spent twenty minutes on the phone and never once had to raise my voice. I remain shocked at this.
===

The service technician just left my house, having done an initial investigation that included taking pictures of the problem and checking the voltages on the power supply (which checked out okay). I asked him what he thought the problem was, he said he was pretty sure it's the panel.

I'll update again once the repair is done. Here's hoping the the buzzing vanishes with whatever the faulty components get replaced.

Has anyone upgraded to the recent firmware that was released by samsung on March 16, 2013? Its version 1031.1

^^
Mine is looking, and working, so well I am afraid to....................

savagexp,

Glad you got some satisfaction. Samsung does not deserve the bad reputation that it has for its customer service. Keep us posted.

Larry

A final update...

Samsung requested more pictures last week of my set, so the service center took my TV back to their shop so that they could provide Samsung with whatever else they would need without having to bother me again.

Today I received a call from Samsung offering me either a pro-rated refund of $1500 or an exchange/upgrade to an F8500 for $600. The new set comes with a one year warranty and I'll be able to purchase an extension within that year, if I am so inclined.

After a very brief deliberation, I decided to take the upgrade. The only other set I'd be looking at is a new Panasonic, but the 2013 models aren't all out yet, and my wife is getting sick of looking at a 32" Vizio. :-)

Now, on to the F8500 thread!

I have a pink line on the top of the screen that is 4-5cm, I see this with white or bright colours. Any other have this?

No, my last update was 001029 and it was updated on 2/13/2013. Before that, I kept trying to update using the Wi-FI and I has always lead to believe I had the latest update. I then used the USB method and went from 001011 to 001029. The update fixed the" blinking" problem I had with Netflix and drop-out problem with YouTube.

I then had the chance to have my set calibrated by the BB Geek Squad and IMHO my TV really looks great. The tech even helped me with my sound problem when using Netflix. It seems there is a problem with Netflix and Samsung ARC. I couldn't get it to work with my Yamaha receiver and had to use the TV speakers. The tech told me to hook-up a digital audio cable and how I get the benefit of my receiver's audio system.

I too am hesitant to try out the latest update, because I believe you can't do a do over. "If it ain't broke don't fix it".

Wes

Hmmm. After reading here that the Online update doesn't tell the truth about the "latest" version (mine is on 1024, and the Online update says that I already have the latest), I tried updating to the 1031.1 version with USB. It fails every time I try. I tried both USB ports.

I'm using an 8GB micro-SD card with a USB adapter. I'll go buy a USB memory stick tomorrow to see if that makes a difference.

The reason I would like to update is because I get pretty bad "screen pops" while watching dark scenes. I hope one of the firmware updates has fixed this. If anyone has suggestions to get rid of the screen pops, I'd appreciate the advice.

Thanks,
Brian

EDIT: My TV is a PN64D8000

I have had annoying screen pops for a long time on my PN64D8000. The web firmware update option always told me that there were no newer firmware versions.

Today, I tried the update described here:
http://www.avsforum.com/t/1389562/samsung-d-series-fbr-fix-discussion

I'll keep an eye on it to see if it fixed the problem.

Does anyone here know where I can see release notes on all the firmware versions for my set? The Samsung website only lists the fixes contained in the latest version. I'd like to see what's been fixed in all the versions since 1024.

Thanks.

Yes, the logic board flash upgrade has been proven to work and fix the FBR (fluctuating brightness) problem of this TV set, as it worked for me and many others. However, I am also wondering if it is "safe" to upgrade to the newest March 16th firmware update. The logic board firmware is completely different than the TV Smarb Hub firmware updates Samsung offers on their page. I believe upgrading that firmware should not interfere with the logic board upgrade (mine is 11-11-04 and working on logic board).

However, I had poor black levels on my PN64D8000, specially on Plex Media player and movies, so I did the SamyGO hack to downgrade to firmware 1010 and have had no problems with black levels or any pops. However, since I have such an old firmware version I am unable to download the latest Samsung apps or have a working YouTube (freezes at logo on startup).

I don't care so much for other apps but would really love for YouTube to work, the only way is to upgrade the youtube app but I can't do that unless I upgrade my firmware.

Can anyone that's tried the latest firmware from March post some results here? Thanks!