Originally Posted by crkpot
I found the documentation for the dvr function, it's on of this manual (link on right side). It's still working for me so I don't think they blocked anything in the firmware.
Originally Posted by spooni
Ok I've tried a third USB drive (500gb usb powered) and got the same message. Initialization failed contact customer service. I need to get over this initialization and I'm the DVR will work. Any suggestions please? I really want the DVR to work.
Hi all, i read this post yesturday and i was having the same problem on my 10 day old LG TV its a 55LW9500 (55LW). Note i was able to read and play files off the drive but i could not timeshift record. Any movie i copied onto the drive with my computer was playable. But when i hit the record button on the remote ( this activates the DVR function) i was prompted to confirm that the drive was about to be initilaized for use with the LG TV.
Contacted LG and after going through all the motions with them re:
* What format is the drive formatted in?, it was NTFS, they said it should be FAT32 or FAT16. They were not really sure but informed that it had worked for some people.
* There must be a problem with the HDD. What kind of drive was it? a WDD 2.5inch drive. I tried a Maxtor drive and got the same problem.
When i tried to read the drive again on the computer - i could not. It appears that when the LG TV tried to initialize the drive it puts its own structure onto the drive and the drive will no longer be readable on any standard computer. There is a prompt before this happens on the screen. Something like Warning the drive will no longer be readable...etc.
To read the drive again on a normal PC you have plug it in and go to the admin tools of your software delete the LG partitions that were created and lay a new format onto it.
So all in all - i was not able to initialize the 55LW and ended up with the same fault message all the time... failed to inialize contact customer support.
Then it occured to me I also have a LG 42LV5500 TV (42LV) with the same timeshift (DVR) feature. So i pluged the drive into this and it initialized as it was suppose to. And importantly the time shift prompt comes up to confirm that you want to do this ie: It worked on this TV. Now i go back to the the 55LW9500 and plug that initialised drive into this TV and timeshift is working on that too. So it appears that once the drive is initialized it will work on a LG TV but my LW55 has a problem doing that.
Just to make sure, i tried the other drive too, and also run multiple scenerios formated them to NTFS and fat32 and the drives initialised on the 42LV in all cases. But importantly the initializing of the drive on the origanial TV would not work.
I called LG back and informed them of this. They spoke with a Tech and informed that they think its a problem but were not sure. They asked me to go to a retail store and try the NTFS formated drive on another 55LW9500 TV in the showroom. So i returned the drive back to the computer formated state, went to the store and did what they wanted and it worked.
Conclusion I had a fault with my 55LW. The store will send a brand new TV to me tomorrow "The Good Guys" in Taylors Lakes (Australia) had no hesitation, pretty good service from the Good Guys.
I hope this helps people who also encounter this problem - I spend far too much time on this yesturday, i wish LG had of know. But i understand. They were not too bad - one suggestion for them is to offer to call me back rather than have me try different things and call them back and wait to speak to other people. One Customer support person said he had the same problem yesturday and the guy didnt call back so the problem must be fixed. Thats a strange thing to say - wouldnt you want to know what the fix and cause was.UPDATED POST
I have updated the firmware 04.01.08 and the problem is back again. Unfortunatley I updated it on the other TV too so when i run Try to initialise the drive on that TV it gives me the error. Its obviously firmware related. ( thanks for asking the question spooni).
LG has provided the update (version 04.01.09) to fix the Hard drive initialisation problem down loaded it last night and all good - well done LG, thanks for the repsonse to this. all fixed for me.