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Belkin AP30800-10 just shuts itself off?

post #1 of 30
Thread Starter 
I've had a couple of recent incidents where I've found all my A/V equipment off. My Belkin PureAV® AP30800-10 unit was sitting there shut off. The other day it happened while I was at work so my DirecTV® HR21-200 didn't record a show.

Today during our nasty SoCal rainstorms (4" and counting) I caught it "live".

There was a very brief power outage (less than a few seconds). My Mac noticed it was on UPS power. But in the living room, everything went off and the Belkin had shut itself off again.

I'm baffled - if I turn it back on, it seems fine. Battery claims to be 100% (5 green bars), no other lights/LEDs on to indicate any trouble. But it used to kick in the battery (with an obnoxious but impossible-to-ignore "BEEP BEEP") and now it doesn't, it shuts itself off instead?!?

I'm calling Belkin tomorrow but I'm just curious if anyone else has had a similar experience with their A/V UPS unit?
post #2 of 30
How old is the battery in that unit?

Does the unit have a battery test feature?

I would suspect you need a new battery.
post #3 of 30
Thread Starter 
Quote:
Originally Posted by fcwilt View Post

How old is the battery in that unit?

Does the unit have a battery test feature?

I would suspect you need a new battery.

It's the original battery that came with the unit, so ... a couple of years old.

Now here's what's funny: After the power went off and I turned it back on, as I said previously, there was no indication of a problem and the green battery capacity LEDs show all on (100%).

After reading your post I downloaded the manual and found that it will perform a self-test if the On/Off button is depressed for less than a second.

So I tried it and now the "Replace Battery" red light is on

"Dear Belkin, shouldn't your unit be performing these self-checks at power on? Or show me 0% instead of 100% for battery capacity if it needs to be replaced?"
post #4 of 30
Quote:
Originally Posted by Riot Nrrrd View Post
It's the original battery that came with the unit, so ... a couple of years old.

Now here's what's funny: After the power went off and I turned it back on, as I said previously, there was no indication of a problem and the green battery capacity LEDs show all on (100%).

After reading your post I downloaded the manual and found that it will perform a self-test if the On/Off button is depressed for less than a second.

So I tried it and now the "Replace Battery" red light is on

"Dear Belkin, shouldn't your unit be performing these self-checks at power on? Or show me 0% instead of 100% for battery capacity if it needs to be replaced?"
THis probably wont help, but i replaced the batteries with Power Sonic batteries and it has been going on strong for the past two years. I expect to replace the batteries next year on this unit.
post #5 of 30
Thread Starter 
Oops! Forgot I'd posted this thread here.

I ended up getting a replacement set of 2 batteries from Arizona Battery and despite my complete ineptitude when it comes to fixing/repairing things, managed to get them swapped in without shorting out the whole thing

Right as rain now, hopefully will be good for another 2-3 years with these new ones.
post #6 of 30
Anyone still have the rack ears for this? I acquired one second hand and need them?
Please email at jking@elitewiringsolutions.com
Thanks,
Jesse
post #7 of 30
Quote:
Originally Posted by Riot Nrrrd™ View Post

I've had a couple of recent incidents where I've found all my A/V equipment off. My Belkin PureAV® AP30800-10 unit was sitting there shut off. The other day it happened while I was at work so my DirecTV® HR21-200 didn't record a show.

Today during our nasty SoCal rainstorms (4" and counting) I caught it "live".

There was a very brief power outage (less than a few seconds). My Mac noticed it was on UPS power. But in the living room, everything went off and the Belkin had shut itself off again.

I'm baffled - if I turn it back on, it seems fine. Battery claims to be 100% (5 green bars), no other lights/LEDs on to indicate any trouble. But it used to kick in the battery (with an obnoxious but impossible-to-ignore "BEEP BEEP") and now it doesn't, it shuts itself off instead?!?

I'm calling Belkin tomorrow but I'm just curious if anyone else has had a similar experience with their A/V UPS unit?

Quote:
Originally Posted by Riot Nrrrd™ View Post

It's the original battery that came with the unit, so ... a couple of years old.

Now here's what's funny: After the power went off and I turned it back on, as I said previously, there was no indication of a problem and the green battery capacity LEDs show all on (100%).

After reading your post I downloaded the manual and found that it will perform a self-test if the On/Off button is depressed for less than a second.

So I tried it and now the "Replace Battery" red light is on

"Dear Belkin, shouldn't your unit be performing these self-checks at power on? Or show me 0% instead of 100% for battery capacity if it needs to be replaced?"

Quote:
Originally Posted by Riot Nrrrd™ View Post

Oops! Forgot I'd posted this thread here.

I ended up getting a replacement set of 2 batteries from Arizona Battery and despite my complete ineptitude when it comes to fixing/repairing things, managed to get them swapped in without shorting out the whole thing

Right as rain now, hopefully will be good for another 2-3 years with these new ones.

The SAME EXACT thing happened to me in the summer of 2010, also in So Cal. I contacted Belkin and was told the following:


I understand that you are using Pure AV (AP30800) and that unit shuts down automatically.

Well, in an attempt to isolate the issue and confirm the fault, I would advise you follow the below mentioned steps:

1. Disconnect all devices from the unit and let the unit be connected to the wall socket.
2. Press the circuit breaker or the reset button for 15 seconds (This can be found on the back of the unit)
3. Press the power button for 2 seconds
4. Unplug and re-plug it to the wall socket and turn the unit 'on' (check for the light status)
5. If you don’t get to see any lights on the unit, then it can be termed as “faulty’
6. If the green light lights up, unplug the unit from the wall socket and check for the yellow light.
7. If there is no yellow light, charge the unit for 8- to 10 hours as a stand alone device and check

We regret to inform you that due to recent events Belkin has consolidated its operations and has decided to exit from the UPS business. Please try the above steps carefully before determining if the issue is indeed with the unit

In case the unit turns out to be faulty, since your unit maybe within the warranty period, you could contact our Customer Service Department


Of course, I bought mine in 2005 and it was far out of warranty. But mine was behaving the same way. The wife would come home and ask me why the DirecTV DVR didn't record her shows. I'd check the Belkin UPS and it was off. So when I powered it on, the battery showed all the green bars (100%) like there wasn't a battery issue.

It wasn't until I finally removed the unit from my A/V rack last month and performed the steps shown above (yeah, it took me a year to finally get around to investigating it further). That's when the red REPLACE BATTERY icon finally lit up. But only did this once, even though the unit no longer holds a charge.

Thanks for the links to the replacement batteries. I'll have to give it a go. Right now, everything is connected to APC Surge Protector.

Quote:
Originally Posted by jking04 View Post

Anyone still have the rack ears for this? I acquired one second hand and need them?
Please email at jking@elitewiringsolutions.com
Thanks,
Jesse

I still have the rack mounts. Never used them. I sent you an email.

Dave
post #8 of 30
Thread Starter 
Quote:
Originally Posted by tigerdave View Post

The SAME EXACT thing happened to my in summer of 2010. Also in So Cal. I contacted Belkin and was told the following:

I understand that you are using Pure AV (AP30800) and that unit shuts down automatically.

Well, in an attempt to isolate the issue and confirm the fault, I would advise you follow the below mentioned steps:

1. Disconnect all devices from the unit and let the unit be connected to the wall socket.
2. Press the circuit breaker or the reset button for 15 seconds (This can be found on the back of the unit)
3. Press the power button for 2 seconds
4. Unplug and re-plug it to the wall socket and turn the unit 'on' (check for the light status)
5. If you don't get to see any lights on the unit, then it can be termed as faulty'
6. If the green light lights up, unplug the unit from the wall socket and check for the yellow light.
7. If there is no yellow light, charge the unit for 8- to 10 hours as a stand alone device and check

We regret to inform you that due to recent events Belkin has consolidated its operations and has decided to exit from the UPS business. Please try the above steps carefully before determining if the issue is indeed with the unit

In case the unit turns out to be faulty, since your unit maybe within the warranty period, you could contact our Customer Service Department

Thanks for the reset tips!
post #9 of 30
Quote:
Originally Posted by Riot Nrrrd View Post

Thanks for the reset tips!

No problem. I took the batteries out of mine last night and saw that they were 7Ah each. I ended up ordering two 9Ah batteries (model RBC5+) from BatterySpec.com for $47.50 + shipping (around $11):

http://www.batteryspec.com/cgi-bin/c...nk&product=246

post #10 of 30
Question: how long can I except my Belkin PureAV® AP30800-10 unit to last? I need to replace the batteries in my unit, but it's five years old now.....do these types of units last for a longer time yet? Just want to make sure the battery purchase makes sense.
post #11 of 30
Thread Starter 
Quote:
Originally Posted by DavidHir View Post

Question: how long can I except my Belkin PureAV® AP30800-10 unit to last? I need to replace the batteries in my unit, but it's five years old now.....do these types of units last for a longer time yet? Just want to make sure the battery purchase makes sense.

My unit must be at least 3-4 years old now. Unfortunately I can't find any record of when I bought it exactly, but it was at least 2 years old when I had this battery problem a year ago which made me start this thread.

Ever since the 2 new batteries were installed it's been working like a champ. I don't see why it can't last at least another couple of years until the next battery lossage event. We'll see ...
post #12 of 30
Quote:
Originally Posted by DavidHir View Post

Question: how long can I except my Belkin PureAV® AP30800-10 unit to last? I need to replace the batteries in my unit, but it's five years old now.....do these types of units last for a longer time yet? Just want to make sure the battery purchase makes sense.

After five years, it's probably time to replace them. Looks like the price has dropped on the replacements. Link is in my previous post.
post #13 of 30
My APC is 10 years old and every 2 years, to the dot, the Replace Battery light will come on. If possible, stay away from generic, no brand Chinese batteries.
post #14 of 30
On any rate, I opened up the unit to replace the two batteries in it. There is a short white wiring (maybe 4-5" long) that connects to both batteries, but the one end is corroded. Can I just go to radio shack or somewhere to replace it? I think it connected to the negative on both batteries but now I cannot remember. Ugh. Any help? Thanks.
post #15 of 30
I have a LOUD intermittant HUM everything else works...Any suggestions
post #16 of 30
provide relevant information?
post #17 of 30
This is due to the transformar. I isolated mine with rubber grommets and the hum noise is almost gone. The fan on my JVC pj is louder now.
post #18 of 30
Just wanted to add some feedback. About a month ago my AP30800 got the dreaded replace battery light and wouldn't even stay powered on. Shouldn't have been a surprise, it's over five years old, maybe six.

Based on the comments here, I bought a set of batteries from Arizona. I forget now what amperage, but remember it was a bit higher than the ones that were in the Belkin.

I took the Belkin apart, installed the new batteries -- externally a perfect match to the old ones -- and powered the set back up with my fingers crossed.

Not only did it work perfectly, but it was somehow even better than new. Since the first day I've had the unit, it thumped loudly when power was applied to it, even before being turned on. After powering it up, you'd hear a noticeable hum that gradually diminished.

The new batteries are almost absolutely silent at all times.

Opening the case to replace the batteries let me look inside, and what I saw was encouraging. No sloppy solder joints or wire runs. (I used to be an electronics tech in the Army.) A huge transformer. Lot of evidence of quality.

Between Belkin and Arizona, I hope to keep replacing the batteries indefinitely.
post #19 of 30
Did you ever get a response regarding the short white cable?

I have the same issue, corroded at one battery end and must be replaced along with the batteries.
Thanks...
post #20 of 30
My 3.5 year-old Belkin AP30800 failed this week after a brief power interruption. After the power interruption, I noticed that none of my devices that were plugged in the battery-backed outlets on the Belkin were getting power. I opened my cabinet door and saw the replace battery light on the Belkin. Makes sense since there batteries are originals.

I then unplugged the Belkin from the wall outlet, and then plugged it back in. The unit would no longer turn on - none of the front panel LEDs would illuminate. I noticed the 2 non-batter-backed up outlets do work however, but NONE of the other (battery-backed) outlets were working. I called Belkin technical support and they indicated to me this was a failed unit and that it should be replaced if within the 3 year warranty. Unfortunately for me, it is no longer under warranty (3.5 years old).

So, at this point, I am trying to figure out if the unit simply needs new batteries, or if it is, in fact, a dead device in which case buying new batteries would be a huge waste of money.

So I have a few questions ...

1. Does the unit turn on when the batteries are completely dead?
2. If I remove the dead batteries, does the unit turn on? (I don't see why not if it is getting power from the wall outlet)

Perhaps the power on/off & front panel circuitry are powered by the batteries, so when they are completely dead, the unit won't power up. Obviously, I'm hoping this is the case.

If it's a failed unit, then I'll just go without the batteries and convert this over to an 8 outlet surge suppression device by daisy chaining the 6 battery backed outlets to the 2 surge outlets. I don't see why this won't work. Any thoughts?

Thanks for your help!

Gary
post #21 of 30
Gary, I just had the same thing happen with my AP30800. It shut down during a storm, and would not power back on at all. No matter how long I held the on/off button, or the reset on the back, it was just dead.

I pulled the batteries, and they were clearly below spec. Reading ~8 volts each, where they should be 12V. I wondered if bad batteries would make the whole thing look dead, so a grabbed some lantern batteries (6 volt) I had sitting around and wired them up to supply 12 volts to the battery connections. Lo and behold, the box powered up! I've just ordered 2 new batteries with confidence that the thing should come back alive when I install them.

Good luck with your's.

Manny
post #22 of 30
New batteries arrived, and I installed them. Everything powered up fine, and the Belkin is working again.
post #23 of 30
I have this same unit and I have had it stored away about the last year as my batteries finally died. I am looking at replacing the pair of batteries with Powersonic via online or will replace locally here in Vancouver area but they ant 35/per vs 40 plus shipping for 2 from Arizona and have not confirmed price at Powersonic. Its a great unit so I would like it to protect my HT system in new home.
post #24 of 30
Quote:
Originally Posted by gmnelson View Post

My 3.5 year-old Belkin AP30800 failed this week after a brief power interruption. After the power interruption, I noticed that none of my devices that were plugged in the battery-backed outlets on the Belkin were getting power. I opened my cabinet door and saw the replace battery light on the Belkin. Makes sense since there batteries are originals.

I then unplugged the Belkin from the wall outlet, and then plugged it back in. The unit would no longer turn on - none of the front panel LEDs would illuminate. I noticed the 2 non-batter-backed up outlets do work however, but NONE of the other (battery-backed) outlets were working. I called Belkin technical support and they indicated to me this was a failed unit and that it should be replaced if within the 3 year warranty. Unfortunately for me, it is no longer under warranty (3.5 years old).

So, at this point, I am trying to figure out if the unit simply needs new batteries, or if it is, in fact, a dead device in which case buying new batteries would be a huge waste of money.

So I have a few questions ...

1. Does the unit turn on when the batteries are completely dead?
2. If I remove the dead batteries, does the unit turn on? (I don't see why not if it is getting power from the wall outlet)

Perhaps the power on/off & front panel circuitry are powered by the batteries, so when they are completely dead, the unit won't power up. Obviously, I'm hoping this is the case.

If it's a failed unit, then I'll just go without the batteries and convert this over to an 8 outlet surge suppression device by daisy chaining the 6 battery backed outlets to the 2 surge outlets. I don't see why this won't work. Any thoughts?

Thanks for your help!

Gary

I know this is an old thread, however, I'm hoping some ap30800 owners are still subscribed to this thread. I'm confused with the answers I'm getting in the thread I started here: http://www.avsforum.com/t/1516654/belkin-pure-av-ap30800-questions I posted pics with voltage readings at several points

I have similar questions to Gary,

My batteries are assumabley dead. Why are the "backup" outlets not powered even if batteries are dead and unit is plugged in with good power? Is this unit not design to convert to battery power when "line" power goes out? My unit also will not power up. If I replace batteries will all be good?

Truck
post #25 of 30
Sorry Truck, I can't explain why the "backup" outlets are not powered even if the batteries are dead. I can only speculate that the circuitry to do the this logic is driven off the battery voltage? And so when the batteries are completely spent, then the "backup" outlets don't get power.

For me, I'm happy to say that replacing the spent batteries did the trick and brought my unit back to life. It's been happily humming away in my home theater setup for several months now. I put a dated replacement label on my unit and will plan to replace the batteries every 36 - 48 months.

Obviously I can't say for sure that replacing the batteries will restore your unit but I think there is a good chance that will be the case. Good luck and let us know how you make out.

Gary
post #26 of 30
thank you for the quick reply with your experience. I may go ahead and take the $50 chance on new batteries. Can I confirm a couple of things just to be clear?

When your batteries went dead, your unit:

Would not power up at all (unit completely dead)?

Plugged in to 120VAC, even though wouldn't power up, 2 surge outlets worked, but 6 backup outlets did not work?

This is exactly what my unit is doing.

Colm who posted in my thread seemed to think there would be a relay to switch to battery power if power went down vs running power from the batteries. This doesn't seem to be the case with these units if yours acted as above with "Yes" answers.


On a second note, curious if the batteries were disconnected and you jumped the wires going to them if the system would power up and backup outlets would work...basically bypassing the the batteries?

Truck
post #27 of 30
Yes, confirmed that was exactly how the unit was acting.

I didn't try the battery bypass route as you mention in your last paragraph. Looks like Manny did something similar below and he had success getting the unit to power up. I am a little surprised that two 6 volt lantern batteries worked for him because I believe the two 12 volt batteries are wired in series so the unit would be expecting to see 24VDC across the terminals.

Gary
post #28 of 30
Ordered a couple of batteries. I found some 9AH ones for $40 w/3yr warranty. I figured it was worth giving it a try.

Thanks for the input. I'll report back what I find out.

Truck
post #29 of 30
Thread Starter 
Just to update (I'm the OP) - it's been nearly 3 years since I replaced the batteries with ones from Arizona Battery, and the unit is still going strong with them.

(Now watch, they'll die within weeks of this post ... lol)

I really like the unit (it's neat and tidy and fits perfectly in my Home Theater cabinet) so I hope it will keep on going for a while to come.
post #30 of 30
To follow up. I received and replaced my batteries and machine seems to be running fine.

Truck
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