Originally Posted by Caseyr547
I canceled my paypal dispute because Consignia said they were shipping yesterday or today and they promised to send me a tracking number. so far no tracking number. I'm concerned that they had me to cancel the paypal dispute without actually shipping/tracking number but I put it on my credit card so I can always do a charge back if 3D-VIP / Consignia really are scamming me. i am very unaccustomed to such poor customer service on such an expensive product. ebay and amazon hold their sellers to a higher level. selling something you don't keep in stock and then leaving the country before you restock and fill your orders without warning your customers really is awful.dell doesn't keep all their computers in immediate stock but they do tell you an honest date the computer will ship and they do give you a tracking number. i haven't even received a casual apology.
Well Casey I just finished reading emails between you, Consignia and Jonathan at 3DVIP.
I received an AVS Forum private message from you on February 4th to look into this order issue in your behalf. This involved in making several phone calls and emails which ended up showing that it was on hold at Consignia, which is a 3DVIP prime distributor. After sending you several PMs to at first talk with Jay at Consignia, I shortly sent you an update after Jonathan called me from the New Jersey airport. In that PM I gave you Jonathan's email and phone number and recommended that you make direct contact with him.
"He indicated that he believes your order can be fulfilled tomorrow but the PayPal dispute may have to be removed. I don't know how all that works so I am enclosing Jonathan's phone number and email so you guys can get this straight direct. I am not entirely sure you still want to complete the order, anyway I've done what I can for the moment." --SgtVideo
Personally I wished you had used your phone instead of the keyboard because the possibility of an item going out of stock could occur during the time interval of everyone's reading emails.
By talking to Jonathan directly you could have gotten a better explanation why he was going to drop ship from 3DNOW.
Jonathan's email response did indicate an apology: "I am back from China and wish to speak with you over the phone. These emails are extremely disturbing and I wish to apologize for the delay in the delivery of your product. I tried to send you an email from China but it seems that it never got through. Consignia and 3D NOW are my distributors. I tried to fulfill your order via them while I was away - as glasses were delayed."
Also the calibration and flicker demands that you noted in your email are a good indicator to me that you will more than likely end up dissatisfied, as a determined level of skill is required by interfacing a PC, software and the other hardware that you are intent on using a Theater with the display of your system.
I recommend that you contact Jonathan and cancel your order for refund.