3D Theatre - VIP Product Thread - Page 69

I was able to get PowerDVD to play through the 3D Theater. I had to put the Theater before my Duo. I guess the Duo doesn't recognize the PC signal as 3D and doesn't pass it through. Funny though, 3D from my OPPO works fine going into my Duo then out to the 3D Theater.

Only problem now is getting a clearer picture. Ghosting seems rampant. I'll have to mess around with it some more i guess.

Are you using RF glasses and tranmitter with this setup? What is the refresh rate?

Yes, Rf glasses and transmitter.

If I let PowerDVD autodetect my display, my PC automatically switches to 1920 x 1080 at 23hz. I have also tried setting my PC to 24hz. I have also set PowerDVD to 720p at 60hz, knowing that the 3D Theater outputs 720p..

I'm not sure what the best resolution is. Also, I don't know whether I should adjust PowerDVD's 3D display controls before I adjust the 3D Theater (I usually use manual mode).

I bought the 3D NOW THEATER Bundle package including 2 rf glasses w/ emitter a few months ago. I couldn't get to work with my sony projector. Kept getting ghosting and sync. problems. Even with jonathan's help, still could not get it to work. I would like to sell the 3D NOW THEATER since I could not return it due to having had it past the return date. If anyone is interested, email me at bobavel2001@yahoo.com. Thanks.

So are you saying it was finally determined that the Sony would not maintain frame lock or something else is wrong?

He may still be able to work with you on it and if all else fails make some minor adjustment, if any, less shipping. So you don't necessarily have to sell. He's been fairly liberal with direct returns as he wants the customer to have a functional system if at all possible. Not sure who you bought it from originally but yes Consignia would have a time limit so 3DVIP would handle it after that.

For now Jonathan is in China for several more days.

That PC would need to be set to output video for the acceptable resolution formats as shown for the Theater input documentation. After that the Theater provides 3D at 1280/720P 60 or 120hz depending on the acceptable input of the display.

Congrats are receiving yours first there fella! I am still waiting. Jonathan gets back today from China it appears.

Since I received your PM Monday and have responded from what I have found. Jonathan forwarded your order to Consignia before leaving to China, Consignia (Jay) acknowledged having the order but held it waiting for the backorder of transmitters. Unfortunately you didn't know it was in Consignia hands and 3DVIP emails were unanswered with Jonathan on travel.

I heard from Jonathan this afternoon (Tuesday) as he got my messages at the New Jersey airport and he has been in contact with Jay. They should be able to complete this order Wednesday but you need to get with Jonathan on the dispute handling aspect, not my forte. My last PM to you has Jonathan's email address and direct phone number so you two can get together.

I am not a moderator of this forum but we as a group are all interested in how things get resolved, so let us know how things go and if you have any setup issues down the road.

I canceled my paypal dispute because Consignia said they were shipping yesterday or today and they promised to send me a tracking number. so far no tracking number. I'm concerned that they had me to cancel the paypal dispute without actually shipping/tracking number but I put it on my credit card so I can always do a charge back if 3D-VIP / Consignia really are scamming me. i am very unaccustomed to such poor customer service on such an expensive product. ebay and amazon hold their sellers to a higher level. selling something you don't keep in stock and then leaving the country before you restock and fill your orders without warning your customers really is awful.dell doesn't keep all their computers in immediate stock but they do tell you an honest date the computer will ship and they do give you a tracking number. i haven't even received a casual apology.

this is unbelievable now Consignia is saying they are out of stock and are having to submit the order to 3d now

You are new to the forum. Scamming is a harsh word. I've been a customer of VIP and Consignia for two years, beginning with my initial Theater/transmitter/glasses setup in 2011, followed by an order for 2 pairs of the new upgraded glasses and transmitter last year, and the Theater Plus last month. In each case, Consignia had the products and I received them in about a week. If I had issues with the products, Jonathan was there to help. What you are going through is not the usual way of doing business for either Consignia or VIP, period.

You need to understand that this is a boutique product, built not in lots of tens of thousands but in dozens. The glasses and transmitters come from yet another company, Bit Cauldron, which is another low-volume source. In terms of timing, it is currently just after CES, when demand for the latest and greatest consumer electronics is very high. Add in shipping delays due to customs or parts or other issues at the factories (which I've read that the factories are very close-mouthed about), and sometimes things just aren't available temporarily.
Edited by Rolls-Royce - 2/7/13 at 9:20am

I'm confused Casey. Did you contact Jonathan directly with the information I PM to you?

Well Casey I just finished reading emails between you, Consignia and Jonathan at 3DVIP.

I received an AVS Forum private message from you on February 4th to look into this order issue in your behalf. This involved in making several phone calls and emails which ended up showing that it was on hold at Consignia, which is a 3DVIP prime distributor. After sending you several PMs to at first talk with Jay at Consignia, I shortly sent you an update after Jonathan called me from the New Jersey airport. In that PM I gave you Jonathan's email and phone number and recommended that you make direct contact with him.

"He indicated that he believes your order can be fulfilled tomorrow but the PayPal dispute may have to be removed. I don't know how all that works so I am enclosing Jonathan's phone number and email so you guys can get this straight direct. I am not entirely sure you still want to complete the order, anyway I've done what I can for the moment." --SgtVideo

Personally I wished you had used your phone instead of the keyboard because the possibility of an item going out of stock could occur during the time interval of everyone's reading emails.

By talking to Jonathan directly you could have gotten a better explanation why he was going to drop ship from 3DNOW.

Jonathan's email response did indicate an apology: "I am back from China and wish to speak with you over the phone. These emails are extremely disturbing and I wish to apologize for the delay in the delivery of your product. I tried to send you an email from China but it seems that it never got through. Consignia and 3D NOW are my distributors. I tried to fulfill your order via them while I was away - as glasses were delayed."

Also the calibration and flicker demands that you noted in your email are a good indicator to me that you will more than likely end up dissatisfied, as a determined level of skill is required by interfacing a PC, software and the other hardware that you are intent on using a Theater with the display of your system.

I recommend that you contact Jonathan and cancel your order for refund.

i did cancel because they promised to ship tuesday or wensday after making me wait more than 2 weeks. He promised a refund today but now he is delaying the refund till tomorrow. Why? They can't even meet their promises to refund on time. i understand you all are satisfied customers and yes they did apologize after i specifically requested an apology. I do understand what low volume means but warning your customer that the company cannot restock before the item is purchased is only reasonable. scam (however harsh) means a dishonest scheme and they surely have been dishonest with me. Jonathan actually accused me of making threats when I told them that I wanted a refund if it was not shipped by friday or if it does not function to a normal satisfaction ie I didn't want to spend $430 on a headache machine. i'm shocked that he shared my communication and even my private email address with some of you.

duplicate post

Unfortunately when you make a public posting that a company is "scamming" you then a different atmosphere is created. You requested my intervention and I handled it for you promptly and as thoroughly as possible, that includes receiving relevant emails from the involved parties. Your private email address was not made available to others in this forum. Since I occasionally perform beta testing and occasional customer support for 3DVIP in the past, it is certainly in their interest to share correspondence with me regarding issues of this nature, None of your PayPal information was provided.

Besides the point that 3DVIP may have been lax in the communications, handling and shipping speed, you ordered on January 23rd and are at worse two weeks from receiving your order. Unfortunate delay, especially when one is anxious to get it working in their system but hardly the worse a customer could experience. Some of this was exacerbated by not following my advice to communicate by phone with Jonathan.

As far as Jonathan accusing you of making threats; I read what you emailed to him and it is not in the forums further interest to quote it's contents other than to say your "demands", other than a tracking number were a bit trying.

I don't see you having to worry about getting ripped off other than being upset that the situation didn't work out. Hopefully you can move on from this and enjoy other things.

i very much did not request your intervention on the matter of getting my money back as I know the credit card company would be more than glad to retrieve it if necessary. i did ask you to contact him and see what was going on with my order earlier this week and as it turns out the information you provided was false probably not your fault that it was false though. I did give you my name but I did not give you my email address. i never would have authorized a random stranger to be given my email address. who else are they sharing my information with?
Furthermore I did not curse nor was i unkind. I merely pointed out that its a Confidence trick otherwise known as a scam. They say things to get you to wait without fulfillment or extreme delayed fulfillment. Even pyramid schemes pay off if you wait long enough. Had they been upfront and said we do not know when our items will be in stock it may be several weeks I would have immediately cancelled my order. I wasn't planning on giving them an interest free loan. (Had I known the glasses only work in dark environments and will not work under florescent lights I still would have purchased but I think that should have been plainly listed on the webpage as well. You can watch the videos on 3d now's webpage if your really interested.)
SgtVideo I'm not into mysteriousness nor do I lie. I know you want to defend 3d vip and thats ok. You've obviously commented on what I said as a "demand" and "a bit trying". This is what I actually said
"Hello
A scam is a dishonest scheme. You should not have said "stock has arrived again" or "expect to send your order out right away" that was dishonest as you now admit that you do not have rf emitters in stock and are having to sub contract my order yet again. Transparency and an honest scheme would have have been informing me that both Consignia and 3D-VIP are out of stock before I canceled the paypal dispute.
Most businesses apologize (sometimes even just casually) and offer a concession.
Let me be clear if I do not have a tracking number by Friday I am canceling my order and requesting a charge back from the credit card company. Also if it flickers and is unable to be calibrated to my display I am sending it back and if my refund isn't issued immediately I will request a charge back.
Thank you"
and their response was to say I threatened them when all i'm asking for is an immediate refund if it isn't shipped and if it isn't functional which is what you have advertised to others even just recently to bobavel.

To those who might purchase from these venders (3D VIP Consignia or 3D NOW) I would recommend saving your money for a real 3d tv/projector which only costs a hundred or two more and you can have it instantly or within three days with better picture quality and you can sell your old one on ebay.
I can say one good thing though they did issue my refund.

Ain't it sad how quick a single creep can kill a really interesting thread!!!!

you said it brother!

Will an OPPO BDP103 outputting 3d via hdmi 1.4 work still with the theatre (is it frame packed).

Currently using ps3 outputting 3d at 720p using hdmi 1.3 and that works but looking to upgrade both bluray player and an mkv player.

I'm sure it will. I've used my OPPO BDP-93 with my 3D Theater and it worked fine.

Should work just fine. The Theater reports itself via EDID as a 3D-capable display and can accept frame-packed from the source. Its output is HDMI v1.3 720p60 or 720p120 frame-sequential so it can feed a non-3D display.

Would really like a comparison between the Theater and Theater plus. I have the Epson 8350 projector and sitting on the fence.

The post you quoted was the most I can tell you without a FP setup to compare refresh rates. The Plus has a sharper, more detailed, more solid picture than my Theater does, due to its 1080p output (vs 720p with the Theater) and internal improvements, It also allows full TrueHD and DTS-MA 7.1 output when watching 3D content. The Theater downconverts those while in 3D mode.
Edited by Rolls-Royce - 2/24/13 at 11:47am

I have my laptop hooked up to my projector. I have tridef ignition and media player and steroscopic player. will I be able to use my laptop and these programs with the 3dnow bundle?

Note that the Theater will not accept computer resolutions/scanrates such as 1024 X 768 @ 85 Hz. You must be able to input consumer electronics resolutions and scanrates such as 720p50/60, 1080i50/60, 1080p24/, 1080p50/60. There is a list of supported resolutions and scanrates on the VIP website.

Since the 7.1 TrueHD audio is emphasized I guess you place the theater+ before the receiver? Is this a better positioning than placing the theater+ on the monitor out of the receiver and allowing the receiver to split the signal from HDMI?

Hi, Mike. You are correct, my Theater+ is in front of the receiver, for two reasons. One is that my receiver is HDMI 1.3, which means it cannot extract and decode the audio from a 3D signal. The Theater and Plus output a 1.3-format datastream, so my receiver can then process the audio. The second is that the older display it's being used with can only accept 480p or 1080i as its highest resolutions. Since neither the Theater nor the Plus put out either of those in 3D mode, I had to use the receiver's Reon video processing to scale the video to 1080i. That task is now performed by a Radiance Mini-3D located between the receiver and display.
Edited by Rolls-Royce - 2/24/13 at 11:50am

hi i just got my 3d theater depth is great and many pop out scences flicker is ok but i get a lot of ghosting i have a samsung plasma any ideas to fix this