Originally Posted by ChrisHman
Tech came monday and said all Plasma's buzz and it was within spec. I plan on going to some friends places to see if this focused buzz 10 feet away dead center from screen is common. I certainly have never heard anything like it before. Again i can make the buzz move location by swivveling the set on the TV stand. It only has a 3 foot radius wide sweet spot, but that spot happens to be my couch. If i stand up, or move left and right i hear absolutely nothing other than the low hum of it being on, which i understand should happen.
Originally Posted by regster
That's not good at all was hoping for better news. Received the replacement for my 59" buzzer yesterday, 3rd one after the peeler replacement they sent earlier, and unfortunately same buzzing it's even louder than my previous one. Instead of requesting another replacement, I decided to register this set and chat with Samsung online support, the first suggestion was to do check this faq link and perform the suggested sound diagnostic tests, 2nd online support chat.. try pressing MUTE while on diagnostics
I just opened a service ticket , will update how it goes, but not too optimistic based on your experience, I agree that all plasma sets have some buzzing(some people more sensitive to it than others) but it shouldn't be audible with TV programs. I have a Panasonic GT24 which also have a buzz but compared to my D7000 I could say it is very quiet
Will see how the service route goes... if they give me the within specs number !#^@t , will have to play the swapping game till I get a good set.
BTW, this replacement is a Mexico/July build... no peeling on this one. I can see 2 white spacers (cant tell if they are O-rings) on the top between panel and frame about 1 spacer 6" from both sides.
Got a call from Samsung service center and they scheduled service for next week. Good response so far.
FYI .. looks like you get a 3 month standard warranty extension by registering your set online
So the Tech came out .. put the TV on diagnostics and blasted the volume to "20" asked if I hear a buzz? I said "Yes" and he responded by saying he can't hardly hear it.. (this tech is in his early twenties and I was just having a hard time that an oldie like myself will have a sharper hearing than this guy) and basically said everything was FINE, that the buzz I hear is within Samsung specs. This is coming from a tech, who acknowledges he can hear some buzz from about 18ft away from the TV. All I can do is laugh, when he said it was normal, this tech had absolutely no motivation to check for problems beyond putting his head behind the TV. Didn't even had suggestions, all his repsonses were short and calculated, I'm sure it was his easiest call for the day. He did make a comment re: my tiled floor and possibly acoustic in the room, possibly making the buzz more noticeable. Quite disappointing. I guess everyone in our household have very sensitive hearing....
One bright spot for people having peeling issues. The tech was holding these parts coming in like he was anticipating some work to be done. So i asked him about it and he said it was parts for peeling issue which my set do not have. So another proof that Samsung have communicated this peeling issue to there tech centers and get it fixed as needed.
Also before the tech came out I went to my local BB store to check for buzz on their sets. They had side by side a 64" D7000 and 59" D8000. No audible buzzing at all, one of their sales rep tried to sell me those $400 panamax line conditioners saying it would help, but the store (Magnolia) GM said otherwise, that the line conditioner will not help and said the TV should not buzz at all like theer demo's and my set was defective. His advise was to get a replacement, he said the tech might find a cold solder that might be fixable, but I' basically will have a brand new tv that have been opened and serviced. He even offered to PM amazon with all the bundled package 3D BR and 3D kit, but can't help me with taxes.