Originally Posted by bdonnell
So I purchased my PN59D7000 set last April. A few months ago I noticed a small bubble on the top right corner and my research here and other sites indicated that this was the issue with the antiglare coating peeling off. I submitted this information to Samsung and opened a ticket.
Apparently the repair site in Chicago (I'm in WI) has not had to fix this problem since they showed up today with a brand new panel.
Here is the bad news... This panel buzzes LOUD! On my old panel there was zero buzzing, the only way I could hear it was if I put my ear up to the back of the TV. Now I can hear the buzz when watching tv at normal volume seated 15 feat away.
Unfortunately I only noticed this after the tech left. This is incredibly frustrating, if the set was this loud when I first got it I would have sent it back to Amazon. Any advice on what I should do next? Call the service center or Samsung? Have them bring back the old panel?
Is it a directional buzz, meaning, if you sit dead center, you can hear it clearly, but if you move a foot to the left, right, up or down, you can barely hear it, or not hear it at all with the volume on mute? This panel has that issue.
Regardless of whether or not it's a directional buzz, can the buzzing be heard on normal volume WITH background noise, or can it just be heard on dialogue only, quieter scenes?
Samsung states that if you can hear the buzzing over normal volume settings and ambient noise (I'm guessing they exclude those quieter, dialogue only scenes like in "No Country for Old Men"), at 15 feet or more, then the panel is defective, and can be replaced
My panel has a dead center directional buzz and it can be heard at 9 feet on dialogue only scenes. Can't hear it with stuff like Avatar, with something constantly going on audio-wise.
If it's like nails on a chalkboard to ya, I'd call Samsung and see if you can get it replaced.