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Official 2D-->3D Samsung BD-D6700 Owners Thread - Page 12

post #331 of 362
5/16/12 at 9:21am
Quote:
Originally Posted by eawmhr View Post

I did not have any problems with Cinavia until this firmware upgrade. However, I do not recall if I tried Sony movies on 1006.2 so don't know if this problem is due to 1008.4 or not. Can anyone confirm? If so, any ideas on how to rollback the firmware?

TIA

I went ahead and did a hard reset by holding to STOP button for 10", and while it did go through set up, the firmware remained at 1008.4 and did not revert to factory settings. Any ideas about how to rollback the firmware?
Thanks
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post #332 of 362
6/23/12 at 2:16am
I just updated the 6700 firmware over the internet to v.1009. SmartHub automatically updated as well, adding a couple new apps: TV Redux & Breakingnews.com. More important, however, is that now NETFLIX WILL NOT OPEN! The TV screen just goes black while the 6700's display gets suck on "Online", and I can't back out to the main menu. The only thing to do it's to power off and try again, but NETFLIX STILL WILL NOT START!

How can I roll back to v.1008, as this previous FW ran flawlessly?
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post #333 of 362
6/23/12 at 6:12am
I'm not sure if it's possible to revert to a previous firmware, anyone else know if this is possible?

Have you tried a full reset of the player to see if that fixes Netflix? I guess there's also a remote chance Netflix was down at the exact time you tried it, that happened to me once. Otherwise, I don't know what else you could try. Let us know if you find a remedy.
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post #334 of 362
6/24/12 at 9:03am
I've done a full reset (the entire machine had to reinitialize and SmartHub had to download all apps) twice, but Netflix still causes the display to go black. The moment I select the app, just when it shows "Connecting...", the display blacks out. The Netflix splash screen won't even come up. Pandora works and I'm connected via an ethernet cable with a verified connected status. Anyone having similar issues with FW v.1009?
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post #335 of 362
6/25/12 at 11:33am
Just an update here - I contacted Samsung support about my Netflix issue and was clued in to a simple fact that I overlooked: set the player's time zone. Apparently, the time zone defaults back to +00 when the FW is updated, and Netflix restricts access only to certain regions in the world. I saw this in the settings, but just passed up setting it, thinking it has nothing to do w/my problem. I'll make the change when I have access to the player later.
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post #336 of 362
6/26/12 at 6:25am
I shall test this immediately! I just experienced the Netflix kill with the latest update about twenty minutes ago.
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post #337 of 362
6/26/12 at 6:38am
No joy! Netflix is DOA. I've reset the system settings and re-selected the appropriate time zone (which doesn't get automatically reset with firmware updates like Samsung says it does) and Netflix still just gives a blank screen when I run it. This will require an update to the Netflix app or another firmware update to fix as there is no possible work-around except to try to downgrade to the last firmware which may not even be possible. I'm pretty sure you can download it manually from Samsung's servers through your PC and install it from USB or disc but you certainly can't get it through the player.
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post #338 of 362
6/26/12 at 10:02pm
I called Netflix and the rep I spoke said she has fielded several calls already from folks with the same model (6700) and the same problem. She said that when Samsung updated the firmware, the player's unique Netflix ESN likely got deleted from the servers, and that Samsung had to manually recode the ESN back onto the servers. I called Samsung again and informed them of my conversation with Netflix. I'm to expect a follow up call from a product specialist in the next 24 hours...
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post #339 of 362
6/27/12 at 3:21am
You'd think we'd get an error message of some sort with such a problem. I hope they fix this quickly as the Samsung setup I have in my living room is my main TV/Netflix/Blu-Ray watching choice.
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post #340 of 362
6/27/12 at 3:31am
I also noticed something really really weird. After I installed the firmware update, about a dozen applications were deleted from Smart Hub by the system for no apparent reason, though every single one is still available for download.
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post #341 of 362
6/27/12 at 7:11pm
I just went through the same rigmarole with samsung and I'm waiting for a call back from a product specialist as well. If anyone finds a solution please post.
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post #342 of 362
6/28/12 at 1:00am
I called Samsung back after NOT being contacted by a product support specialist within the 24-48hr time frame. They acknowledged that other people had reported this problem and claimed that they've done what they could do on their end (update/reset their servers) with respect to Netflix, but could offer no other solution for now other than to send my player in for evaluation, repair and possible replacement. I'm obviously not a happy camper, as their update essentially eliminated my Netflix feature.

For those who have not yet updated their FW to v.1009.2, I'd advise to steer clear of it, otherwise you'll find yourself on the phone with tech support if you're a Netflix user on this player. I had my issue escalated to their Executive Customer Relations dept. to see if I can arrange for an advanced exchange for sending my player out for service. Of course that department was closed at the time of my call, but I was promised to be called back within 24hrs...

Has anyone updated to v.1009.2 and not had their Netflix bricked?
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post #343 of 362
6/28/12 at 6:37am
I forgot to mention that for me, YouTube also does not work. Anyone else having trouble with Youtube?
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post #344 of 362
6/28/12 at 6:39am
Quote:
Originally Posted by LexInVA View Post

I also noticed something really really weird. After I installed the firmware update, about a dozen applications were deleted from Smart Hub by the system for no apparent reason, though every single one is still available for download.

It did that to me when I "reset" the smart hub.
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post #345 of 362
6/28/12 at 6:41am
Quote:
Originally Posted by LexInVA View Post

No joy! Netflix is DOA. I've reset the system settings and re-selected the appropriate time zone (which doesn't get automatically reset with firmware updates like Samsung says it does) and Netflix still just gives a blank screen when I run it. This will require an update to the Netflix app or another firmware update to fix as there is no possible work-around except to try to downgrade to the last firmware which may not even be possible. I'm pretty sure you can download it manually from Samsung's servers through your PC and install it from USB or disc but you certainly can't get it through the player.

Unless Samsung sends it to you, the only firmware available to download is the 1009.2. It looks like we will be using the PS3 for netflix for a while.
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post #346 of 362
6/28/12 at 11:12am
Hey, guys. If you haven't already, please chime in at the CNET forum regarding the Netflix problem w/FW 1009.2. A thread has been opened w/Samsung's tech support involved. Looks like FW v.1010 is in the works as a fix, but there is no ETA when it'll be pushed.

Please get the word out over there! Here's the link:
http://forums.cnet.com/7723-13973_102-566387-0/is-anyone-having-trouble-streaming-netflix-on-blu-ray-d6700/?tag=contentMain;posts
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post #347 of 362
6/28/12 at 4:44pm
An update for ya'lls: After submitting a comment through Samsung's Facebook Support Form, I received an email from Samsung that a new firmware was just released on 6/27/12 (v.1008.4). The description is vague and uninformative w/respect to the Netflix issue, but I'm willing to give it a shot once I get home. Good luck!
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post #348 of 362
6/28/12 at 5:44pm
1008.4 is the old firmware update just prior to this "bad" update. It is a rollback. Samsung is essentially saying that the new update is not good and not fixable
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post #349 of 362
6/28/12 at 7:07pm
It ended up being v.1010. Netflix is functional again.
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post #350 of 362
6/29/12 at 10:02am
Is there a new firmware update? I found the software update function was inaccessible on my player this morning as in it could not be selected as a function. Very odd.
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post #351 of 362
6/29/12 at 4:26pm
version 1010 is available,netflix seems to work again,but is anyone else still experiencing the freezing up of movies while streaming????????????
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post #352 of 362
7/5/12 at 9:32am
Did you ever get a resolution? I just purchased BD-E5900 and have the same problem.
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post #353 of 362
7/5/12 at 9:38am
Quote:
Originally Posted by hoffert View Post

I've just obtained my D6700, and I've got a problem with Smart Hub that I need help with. Very soon after I open Smart Hub, it gives me a message that a service update is needed, and then it launches into the update, whether I press OK or not. It then immediately gets stuck on the "service update...your video...(1/3)...updating service" screen and never gets past that.


I've reset it all the ways I know (press off for 10 seconds, chose the reset option in Smart Hub, and unpug it for 20 seconds). Still does it.


I have connected it to the internet by wireless and by cable. Still does it.


(I know it is connected to the internet for 3 reasons - it updated the firmware to 1.008 without difficulty, it recognizes other media devices in my home - like the shared music sections of my compter, and it shows up on my router info)


Also, in Smart Hub when I check the speed of my internet connection, it comes back 0, even though it had quickly updated the firmware to 1.008.


I'm guessing that though the unit is really connected to the internet (as demonstrated by the reasons listed above), the Smart Hub section doesn't recognize the internet connection.


Any ideas how to correct this? Or should I just sell it to gamermwm?


I just purchased BD-E5900 and have the same problem. Tried all the same things. Still have the problem. Did you find a resolution? Thanks.
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post #354 of 362
7/5/12 at 1:24pm
Firmware 1010 fixed the problem for me. This applies to both Netflix and Youtube. It may be too early to tell, but I did not notice any freezing either, nor did I encounter the random freezes I used to get before the 1009 update.
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post #355 of 362
7/5/12 at 1:37pm
Quote:
Originally Posted by overdrive79 View Post

Firmware 1010 fixed the problem for me. This applies to both Netflix and Youtube. It may be too early to tell, but I did not notice any freezing either, nor did I encounter the random freezes I used to get before the 1009 update.

Firmware 1012 was installed prior to going to the Smart Hub so firmware is current. Maybe too current :-) Getting close to just returning the package. Was a special TV (46EH6070) + Blu-Ray Player deal.
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post #356 of 362
7/5/12 at 2:55pm
If that happens,you need to exit out of smart hub then access it again and waith a few seconds until you get both service agreement prompts,then the apps should appear back on the screen.
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post #357 of 362
8/5/12 at 9:50am
Lately in SmartHub, I keep getting the message "Network Interference occurred. Please try again later." Of course, there is nothing wrong with my Internet connection. The WiFi works fine for all apps on my TV and no problem with llaptop use either. It is ONLY with the BD player. Has anyone encountered this? Tried resetting, unplugging, etc., but nothing seems to resolve the problem.
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post #358 of 362
8/23/12 at 9:38am
Has anyone tried Firmware 1011 yet? I am hesitant to install it after the last fiasco. Anyone want to test their apps and discs after they upgrade and post their results here?
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post #359 of 362
11/4/12 at 8:57am
Hi all,

Just bought a refurbished BD-D6700 but got a remote with 'BonusView' instead of the '2d->3d' button. Is there a way to activate the 2d to 3d conversion from the menu or am I doomed to buy another remote? mad.gif


I tried the 'BonusView' button but I either get 'Not available' or nothing happens....
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post #360 of 362
12/31/12 at 12:21pm
Quote:
Originally Posted by cinema13 View Post

Lately in SmartHub, I keep getting the message "Network Interference occurred. Please try again later." Of course, there is nothing wrong with my Internet connection. The WiFi works fine for all apps on my TV and no problem with llaptop use either. It is ONLY with the BD player. Has anyone encountered this? Tried resetting, unplugging, etc., but nothing seems to resolve the problem.

Among all gadgets I got, by far this Samsung crap is the worst ever. I would throw it in trash if not for the dual HDMI. I use PS3 for everything else now which keeps getting better with time with high quality updates from Sony.
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