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Onkyo HT-RC360/370 - Page 24

post #691 of 733
I'm thinking about purchasing an Onkyo 360. Does it have the same HDMI issues as the 606 which I currently have?
post #692 of 733
Quote:
Originally Posted by hbendle View Post

So, yesterday my HDMI inputs stop working. Output to TV is okay, since OSD still works; also, front AUX HDMI operates properly if I hook my blu-ray to it. I tried moving cable box and blu-ray around to all 5 rear inputs, no good. Component video is OK too. Is this the HDMI card failure, or am I missing some setting?
Funny thing is, my cable box HDMI conked out at the same time. Struck by electrical surge maybe? It was all off at the time. Now, cable box complains about the HDMI not being "HDCP compliant", even when I hook it directly to the TV, although component video is okay there too. Can the cable box kill the receiver, or vice-versa?

My patience has exceeded its limit. I took my RC360 to the service dealer in the end of August, and was more than patient for longer than the 3 weeks they said it might take to turn it around. Calling back at the beginning of October, they say it is a bad HDMI board and they've been waiting for the part from Onkyo. They promise to follow up and get back to me but of course do not; after a few days of pestering they contact Onkyo again and tell mee the HDMI card is back ordered to Nov. 11. So now I'm on the phone with Onkyo trying to state my case that waiting 3 months to fix a receiver that is less than a year old is ridiculous. If they can't ship one board they should ship me a replacement.
post #693 of 733
Black levels off with ROKU - Onkyo RC-360 when using Netflix 5.1 audio

Anyone using a ROKU 2 with the Onkyo RC-360 may want read this.

It seems ROKU and Onkyo may be finally talking.....


http://forums.roku.com/viewtopic.php?f=28&t=51730
post #694 of 733
My HT-RC360 died last night after just over a month of having it. I was watching a movie, there was loud pop, the message "Check SP Wire," followed by an awful smell. Now the receiver turns on for about 5 seconds, and can't get past the HDMI start up. This is my second Onkyo receiver, and the second time I had to send it in for repair. This is definitely going to be my last Onkyo receiver.
post #695 of 733
Alas, I also got the "Check SP Wire" message earlier tonight. I've had my HT-RC360 for about a year now and I had decided it on it after much research. It was the first receiver I ever purchased.

Ah well, live and learn. It'll be a COLD DAY IN HELL before I ever buy another Onkyo product though. I ordered a Denon receiver from Amazon that should be here Tuesday.
post #696 of 733
Onkyo did do something right with their remote, it is a learning remote. If the device you are trying to setup doesn't have a code inside the owners manual, then either head to page 70 and follow the instructions to have the Onkyo remote learn the buttons you need to use off of the original remote or head to the link below and head to page 70.

This is the link to the owners manual for the ht-rc370
http://filedepot.onkyousa.com/Files/own_manuals/SN29400732_HT-RC370_En_web.pdf?CFID=2424974&CFTOKEN=67484666&jsessionid=f030e6553cbd403a9bb94e773b431b11a375
post #697 of 733
Quote:
Originally Posted by oTwoth View Post

Onkyo did do something right with their remote, it is a learning remote. If the device you are trying to setup doesn't have a code inside the owners manual, then either head to page 70 and follow the instructions to have the Onkyo remote learn the buttons you need to use off of the original remote or head to the link below and head to page 70.

Thanks for the post. That information is not in the RC360 manual. I thought it still would be worth a try though.

Unfortunately I found the remote (RC-801M) that comes with the RC360 must be a different model than the one supplied with the RC370.

Please post the RC370's remote model number when you can.
post #698 of 733
Quote:
Originally Posted by Pennhaven View Post

Quote:
Originally Posted by oTwoth View Post

Onkyo did do something right with their remote, it is a learning remote. If the device you are trying to setup doesn't have a code inside the owners manual, then either head to page 70 and follow the instructions to have the Onkyo remote learn the buttons you need to use off of the original remote or head to the link below and head to page 70.

Thanks for the post. That information is not in the RC360 manual. I thought it still would be worth a try though.

Unfortunately I found the remote (RC-801M) that comes with the RC360 must be a different model than the one supplied with the RC370.

Please post the RC370's remote model number when you can.

My RC370 remote is marked 807M
post #699 of 733
Have you had a chance to play your iPod from the front USB? I do and only get sound out of 2 channels (2 speakers). I have the 7.1 set up and want to change the listening mode to all stereo but its greyed out. Any ideas? Thanks.
post #700 of 733
Hey Guys I have had my RC-360 for about a year and there are two minor issues I cant figure out. First is when listening the Cd's on the Onkyo DX-C390 and I have my TV on it will mute the CD and the tv sound will take over, my TV sound is transmitted by a fiber optic cable to receiver and the CD sound is analog, I know it automatically chooses the digital source but this is annoying as sometimes I want to have music in the background and watch TV through the TV speakers (switching the tv sound to speaker from receiver doesn't work on the tv settings). My second issue is with my Xbox 360 sound, it is connected via HDMI to receiver, sometimes I play through the TV speaker and then when I turn on the receiver to play it will say only stereo sound and I will have to go to the xbox settings and re-choose Dolby digital out. Any help on these two issues will be much appreciated.
post #701 of 733
Last night, the HDMI out on my HT-RC360 receiver failed for the second time. I have audio from all of the inputs, but no video. The first time required an HDMI board replacement -- looks like the part sells for around $75 or so on ebay. Since the receiver is now out of warranty, I'd just as soon pick up the part and install it myself. Has anybody done this replacement? Is it a simple repair for somebody with moderate electronics skills? Is is simply a plug-in daughter board?




Thanks.
post #702 of 733
I have a couple questions regarding my RC360.

First. When playing Blurays I use to have the audio format displayed on the receiver, Dolby Digital, DTS, Neo, etc. Now it just says Direct. I've made no changes to the bluray player (Sony bd570). I don't know if I've changed something on the receiver though.

Second. I'm trying to get the received to see my Swifta DLNA server from my Android tablet and it doesn't show up. My bluray sees it and can access it. The receiver does see my PS3 Media server from my Ubuntu box as well as my Media Player and Play On servers from my Windows box. Any ideas?
post #703 of 733
Quote:
Originally Posted by phantoms View Post

I have a couple questions regarding my RC360.

First. When playing Blurays I use to have the audio format displayed on the receiver, Dolby Digital, DTS, Neo, etc. Now it just says Direct. I've made no changes to the bluray player (Sony bd570). I don't know if I've changed something on the receiver though.

It appears you've changed the surround mode for the audio for your Blu-ray player's HDMI input to "Direct". Possibly you pressed the "Stereo" button on the remote a couple of times. (If you read the manual you'll see what the "Direct" mode is.) It can easily be changed back to a surround sound mode by cycling through the Movie/TV audio settings with the button so labeled on the remote . Or you can change it through the receiver's setup menu.
post #704 of 733
Quote:
Originally Posted by Pennhaven View Post

It appears you've changed the surround mode for the audio for your Blu-ray player's HDMI input to "Direct". Possibly you pressed the "Stereo" button on the remote a couple of times. (If you read the manual you'll see what the "Direct" mode is.) It can easily be changed back to a surround sound mode by cycling through the Movie/TV audio settings with the button so labeled on the remote . Or you can change it through the receiver's setup menu.

That's not it. If I cycle through the Movie/TV button on the remote while a blu-ray is playing, it just cycles through Mono, All-Channel Stereo, Multichannel, Multichannel Mone, Multichannel Theater Dimensional, etc. It does not switch back to show Dolby Digital, Dobly DTS, etc. But that button (or one of the other three color coded buttons) may be what got me in this mess to start with.

EDIT: I have finally found the problem after suffering with it for at least a year. I sat down tonight and determined I was going to find the problem no matter what. In doing so I realised the receiver could show my input and output modes by switching the remote to Receiver and then clicking Display while playing a bluray. This showed me where to look and it was not with the receiver, but the Bluray player. I had the BD Audio MIX Setting turned on (my bad guys). I can finally listen to movies in all their glory again.
Edited by phantoms - 8/27/13 at 6:31pm
post #705 of 733
I thought I would post this in hopes that this will benefit someone else that has their unit out of warranty or just doesn't want to send it back to an authorized Onkyo service repair if it is still under warranty. There seems to be a rash of Onkyo HT-RC360s that have been plagued with the no audio issue recently as you can see with this thread:

http://forums.onkyousa.com/viewtopic.php?f=29&t=3035

I was one of those unlucky people that had no sound. Symptoms include not being able to access your network settings, no speakers indicated on display. No sound from any source including headphone jack. I thought about replacing the capacitors as that was something that was plagued with the Onkyo TX-SR606 series receiver. Then I stumbled on another AVS Forum thread

http://www.avsforum.com/t/1192172/the-onkyo-tx-nr3007-tx-nr5007-common-questions-issues-hints-answers-thread/4560#post_22426872

The symptoms were more similar than what was discussed in the TX-SR606 thread. Besides, that particular receiver didn't have network capabilities and it was certainly easier to do than to gut your HDMI board by replacing capacitors. I inspected the 4 chips that could possibly be BGA type. One is made by Marvell and the other Analog Devices which both appear to do video processing. Next is Nanya, which to my knowledge only makes memory so I set that one aside. Also that was the only chip that wasn't square.

The last chip is made by Texas Instrument and appears to do some sort of DSP. If you closely follow the traces from the chip you'll see that some of it leads to the network port. This would seem a likely candidate to be the issue while remaining true to the fix that was applied to the Onkyo TX-NR5007. The person did reflow both chips but based on the symptoms and what I ended up doing I think only the chip closest to the network port is the issue.

I removed the board and applied some liquid flux (Kester 951) under the TI chip or whatever your flux preference may be. I took a sheet of aluminum foil and pressed it onto the chip to make an impression and cutout the impression to only expose the chip while the surrounding components are covered in foil. Set my hot air gun (you could use heat gun but I'd be careful with the heat) to 460F and proceeded to warm the whole board for about a minute.. Then I proceeded to apply heat directly on the chip from half to an inch away from the chip for about 2.5min. After this was completed I slowly moved the heat away while it cooled naturally. At this point do NOT touch the board or jolt it. Let this cool for at least 20 minutes.

After I waited for the board to cool I reinstalled the HDMI board with no screws back in just in case I may need to reflow the chip again. This wasn't necessary as I had access to everything again. Now I'm in the process of looking for a RAM heatsink or BGA heatsink to put on the chip. The fan mount runs over part of the chip so the clearance is maybe 3/4". Speaking of the fan, I noticed that the 120mm fan isn't spinning in unit when it is powered on. Is it only supposed to come on when it reaches a certain temperature or is this dead too which may explain why the chip may have malfunctioned?

I hope this helps someone revive their Onkyo HT-RC360 even though I replaced it with a Yamaha RX-V673.
post #706 of 733
Quote:
Originally Posted by CuriousG View Post

I thought I would post this in hopes that this will benefit someone else .... Speaking of the fan, I noticed that the 120mm fan isn't spinning in unit when it is powered on. Is it only supposed to come on when it reaches a certain temperature or is this dead too which may explain why the chip may have malfunctioned?.
Based on my experience experimenting with external cooling fans in my A/V cabinet (posted here last year), I concluded that the internal fan only comes on when the internal temperature reaches a certain set point, probably around 35° C.

Thanks for posting your DIY fix, though I really hope I never have this problem. After a string of 3 Pioneer receivers (and a Kenwood before that), none of which ever had any failures, it's discouraging to read about these issues with Onkyo products. It seems quality control really isn't what it should be. In this day and age devices like this really ought to be totally reliable for years of normal use.
post #707 of 733
Quote:
Originally Posted by Pennhaven View Post

It seems quality control really isn't what it should be. In this day and age devices like this really ought to be totally reliable for years of normal use.

I agree 100%, especially considering these Receivers are not cheap.
post #708 of 733
hi

i'm having some issues with hooking up an n64 to my 360. n64 is composite plugged into "game" input on the 360. when i select game it will output the video to my tv, and play the audio through my ht speakers but after 5 seconds the audio will cut out.

i've tried connecting it to the other inputs on the 360 and the same thing will happen. video, but no audio after 5 or so seconds.

i tested a cd player plugged into the game input with rca plugs and the audio will play for 5 seconds and cut out as well. anyone else run into this issue? any recommendations?

edit: also tested the n64 directly to the tv and it works fine. HELP!
Edited by smashpwnage - 12/16/13 at 7:10pm
post #709 of 733
Just picked up a RC360 I found at Essex Outlet to tide me over until I get the HDMI board fixed on my TX-NR708 the went the no audio out route. ran the firmware update and so far has worked ok. Keeping my fingers crossed. If anything happens, I can take it back to Essex for a refund.
post #710 of 733
Quote:
Originally Posted by cdouthart View Post

Last night, the HDMI out on my HT-RC360 receiver failed for the second time. I have audio from all of the inputs, but no video. The first time required an HDMI board replacement -- looks like the part sells for around $75 or so on ebay. Since the receiver is now out of warranty, I'd just as soon pick up the part and install it myself. Has anybody done this replacement? Is it a simple repair for somebody with moderate electronics skills? Is is simply a plug-in daughter board?




Thanks.
Probably the same ebay guy that I need to send my HDMI board from my TX-NR708 to. Did you send yours. Seems fairly easy to remove the board and ship it to him.
post #711 of 733
Quote:
Originally Posted by CuriousG View Post

I thought I would post this in hopes that this will benefit someone else that has their unit out of warranty or just doesn't want to send it back to an authorized Onkyo service repair if it is still under warranty. There seems to be a rash of Onkyo HT-RC360s that have been plagued with the no audio issue recently as you can see with this thread:

http://forums.onkyousa.com/viewtopic.php?f=29&t=3035

I was one of those unlucky people that had no sound. Symptoms include not being able to access your network settings, no speakers indicated on display. No sound from any source including headphone jack. I thought about replacing the capacitors as that was something that was plagued with the Onkyo TX-SR606 series receiver. Then I stumbled on another AVS Forum thread

http://www.avsforum.com/t/1192172/the-onkyo-tx-nr3007-tx-nr5007-common-questions-issues-hints-answers-thread/4560#post_22426872

The symptoms were more similar than what was discussed in the TX-SR606 thread. Besides, that particular receiver didn't have network capabilities and it was certainly easier to do than to gut your HDMI board by replacing capacitors. I inspected the 4 chips that could possibly be BGA type. One is made by Marvell and the other Analog Devices which both appear to do video processing. Next is Nanya, which to my knowledge only makes memory so I set that one aside. Also that was the only chip that wasn't square.

The last chip is made by Texas Instrument and appears to do some sort of DSP. If you closely follow the traces from the chip you'll see that some of it leads to the network port. This would seem a likely candidate to be the issue while remaining true to the fix that was applied to the Onkyo TX-NR5007. The person did reflow both chips but based on the symptoms and what I ended up doing I think only the chip closest to the network port is the issue.

I removed the board and applied some liquid flux (Kester 951) under the TI chip or whatever your flux preference may be. I took a sheet of aluminum foil and pressed it onto the chip to make an impression and cutout the impression to only expose the chip while the surrounding components are covered in foil. Set my hot air gun (you could use heat gun but I'd be careful with the heat) to 460F and proceeded to warm the whole board for about a minute.. Then I proceeded to apply heat directly on the chip from half to an inch away from the chip for about 2.5min. After this was completed I slowly moved the heat away while it cooled naturally. At this point do NOT touch the board or jolt it. Let this cool for at least 20 minutes.

After I waited for the board to cool I reinstalled the HDMI board with no screws back in just in case I may need to reflow the chip again. This wasn't necessary as I had access to everything again. Now I'm in the process of looking for a RAM heatsink or BGA heatsink to put on the chip. The fan mount runs over part of the chip so the clearance is maybe 3/4". Speaking of the fan, I noticed that the 120mm fan isn't spinning in unit when it is powered on. Is it only supposed to come on when it reaches a certain temperature or is this dead too which may explain why the chip may have malfunctioned?

I hope this helps someone revive their Onkyo HT-RC360 even though I replaced it with a Yamaha RX-V673.

My NR708 had same problem, no audio out. Video was fine. Since I did not trust myself removing the board. I left it in and managed to reach under to flux the bottom. Then I slowly warmed the board in that area with heat. Then I covered with foil with the cut out and increased the heat. Took me 3 tries, increasing the time with each. Now have sound and all setup options are on. Going to run it awhile to see if it holds before I swap back for the RC360. The main thing I like about the NR708 is it decodes DSD through HDMI for my SACD & DVD-Audio discs.
Ran it several hours last night, ok. Hooked it up this mourning to main system. Took a few minutes but finally initialized all menu functions. Played several discs (BD, CD and SACD) with no problem. Hope it holds up.
Edited by Old AV Buff - 12/10/13 at 4:50am
post #712 of 733
Well, woke this mourning, turned on the NR708. Again, no sound and the setups grayed out. Darn. Pulled off the top, fluxed and re-heated the chip, this time for a little longer time. Started working again now for several hours. will see how it is in the mourning.
post #713 of 733
Quote:
Originally Posted by smashpwnage View Post

hi

i'm having some issues with hooking up an n64 to my 360. n64 is composite plugged into "game" input on the 360. when i select game it will output the video to my tv, and play the audio through my ht speakers but after 5 seconds the audio will cut out.

i've tried connecting it to the other inputs on the 360 and the same thing will happen. video, but no audio after 5 or so seconds.

i tested a cd player plugged into the game input with rca plugs and the audio will play for 5 seconds and cut out as well. anyone else run into this issue? any recommendations?

Have you tried the N64 to another device? It's possible that it has an issue itself.
post #714 of 733
Quote:
Originally Posted by phantoms View Post

Have you tried the N64 to another device? It's possible that it has an issue itself.

i forgot to mention i've tried it direct to the tv and it works
post #715 of 733
Quote:
Originally Posted by Old AV Buff View Post

My NR708 had same problem, no audio out. Video was fine. Since I did not trust myself removing the board. I left it in and managed to reach under to flux the bottom. Then I slowly warmed the board in that area with heat. Then I covered with foil with the cut out and increased the heat. Took me 3 tries, increasing the time with each. Now have sound and all setup options are on. Going to run it awhile to see if it holds before I swap back for the RC360. The main thing I like about the NR708 is it decodes DSD through HDMI for my SACD & DVD-Audio discs.
Ran it several hours last night, ok. Hooked it up this mourning to main system. Took a few minutes but finally initialized all menu functions. Played several discs (BD, CD and SACD) with no problem. Hope it holds up.

I recently bought a used TX-NR708 from Craigslist for $60 with the intermittent audio problem. I haven't spent time taking it apart to reflow it but I have bought some copper RAM heatsinks so I can tape it onto the BGA once that is done. In case someone else is interested in doing the same thing, this is what I got from ebay.

http://www.ebay.com/itm/360627355088?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
post #716 of 733
Just a shot in the dark here, but does anyone have a remote control code for the Onkyo remote to control a Roku?
post #717 of 733
Quote:
Originally Posted by phantoms View Post

Just a shot in the dark here, but does anyone have a remote control code for the Onkyo remote to control a Roku?

Send an email to Onkyo forum support, and they will send you the codes: onkyoadmin@us.onkyo.com

http://forums.onkyousa.com/viewtopic.php?f=9&t=4863&p=17508&hilit=roku#p17508
post #718 of 733
Just got my 360 out of storage after 2 years. The unit worked fine for three months before I packed it away.

Now when I select Net as the source the TV screen flickers.

Is this a common problem?
post #719 of 733
Quote:
Originally Posted by bretski View Post

Send an email to Onkyo forum support, and they will send you the codes: onkyoadmin@us.onkyo.com

http://forums.onkyousa.com/viewtopic.php?f=9&t=4863&p=17508&hilit=roku#p17508

Sent one, but from other replies regarding Onkyo I'm not too optimistic about them giving me a Roku code. That's why I asked here hoping there was a chance a user actually found a code that works.
post #720 of 733
So my Onkyo 360 HDMI audio output died. I noticed this after I had a new direct tv box put in. I don't know if that was the cause or the 2 year failure that lots of people are complaining about. http://forums.onkyousa.com/viewtopic.php?f=29&t=3035
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