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Does your 2011 Samsung "D" plasma have brightness pops? - Page 38

post #1111 of 2249
Quote:
Originally Posted by shiznit View Post

Just received my PN51D550 and got around to setting it up and immediately after turning the set on for the first time noticed the brightness fluctuation/pops that people are describing here. Hilarious as all I was looking for on AVS was some kind of decent settings to use on my set and the first thread that pops up on my search is this one! Why am I not surprised SamDUNG!

So get it exchanged...
post #1112 of 2249
Quote:
Originally Posted by chikoo View Post

So get it exchanged...

SO... almost if not all pop.... sucks sammy dropped the ball on this...
post #1113 of 2249
There's been several members who have swapped out every board in the set and have exchanged several sets already. No change. Once you see it, you always will. It's a design issue. Plain and simple.
post #1114 of 2249
Quote:
Originally Posted by AvidHiker View Post

Ah, the rumored FW again...

You can use a free hosting service, like sendspace. Please let us know how you like the results.



I wont forget about you guys. I learned alot by lurking around here for a while. If this works I will gladly help out to put an end to this 37 page thread.
post #1115 of 2249
Just watched the new Pirates movie last night in 3D and didn't notice pops at all... was the first 3D movie I watched however since I've had the TV since July
post #1116 of 2249
Quote:
Originally Posted by AvidHiker View Post

Oh come on, the answer to that should be obvious to a genius such as yourself.

What, like people were running the magic slides and hoping it would go away because someone says that such problems are normal with plasmas? You one of those hikers that needs ski poles to stay upright?
post #1117 of 2249
Quote:
Originally Posted by lovinthehd View Post

What, like people were running the magic slides and hoping it would go away because someone says that such problems are normal with plasmas? You one of those hikers that needs ski poles to stay upright?

youre the one that keeps bad mouthing people that have problems here, like the issues dont exsist. keep on lovinthehd and you go on my ignore list as im sure many have done already...lol just a lil humor as you call all your smart comments that are clearly mean spirited sarcasm...
post #1118 of 2249
Quote:
Originally Posted by mark62 View Post

youre the one that keeps bad mouthing people that have problems here, like the issues dont exsist. keep on lovinthehd and you go on my ignore list as im sure many have done already...lol just a lil humor as you call all your smart comments that are clearly mean spirited sarcasm...

Whatever. Please ignore me. Enjoy your "grenn" thing with the other than Samsung set you own...
post #1119 of 2249
I wonder if half of the participants who clicked on "Yes" in the poll are made up of Panasonic's owners.
post #1120 of 2249
Quote:
Originally Posted by ryder_78 View Post

I wonder if half of the participants who clicked on "Yes" in the poll are made up of Panasonic's owners.

The thing everyone needs to remember is that this is very far from any kind of scientific study. It's just a thread on the interwebs.

Samsung sells more plasmas than anybody. Even if every person on this forum said they "have pops", it only says people that come here have them. Or at least say they do. It's a very small sample and the data is not collected scientifically at all. It proves nothing.

Don't get me wrong, I see the pops myself. All I'm saying is that everything on here needs to be taken with a grain of salt. This is only a public Internet forum after all.
post #1121 of 2249
Quote:
Originally Posted by X2K View Post

I wont forget about you guys. I learned alot by lurking around here for a while. If this works I will gladly help out to put an end to this 37 page thread.

Thanks X2K. Again let us know one way or another.
post #1122 of 2249
Quote:
Originally Posted by brian6751 View Post

The thing everyone needs to remember is that this is very far from any kind of scientific study. It's just a thread on the interwebs.

Samsung sells more plasmas than anybody. Even if every person on this forum said they "have pops", it only says people that come here have them. Or at least say they do. It's a very small sample and the data is not collected scientifically at all. It proves nothing.

Don't get me wrong, I see the pops myself. All I'm saying is that everything on here needs to be taken with a grain of salt. This is only a public Internet forum after all.

Brian, the other thing you have to remember is that the majority of the people that by tv's take them home, pull them out of the box, turn them on and maybe do some adjustments. They aren't like the people on this and other forums that want to get the most out of there sets that they have paid good money for. My bet is these people probably see this issue and others and just think that it is normal.
post #1123 of 2249
Quote:
Originally Posted by KTM250 View Post


Brian, the other thing you have to remember is that the majority of the people that by tv's take them home, pull them out of the box, turn them on and maybe do some adjustments. They aren't like the people on this and other forums that want to get the most out of there sets that they have paid good money for. My bet is these people probably see this issue and others and just think that it is normal.

I agree. But terms like "my bet is" are not factual and no matter how crazy I sound there is not one spec of scientific data in this thread that proves all Sammy D plasmas have this issue.

I'm not trying to sound like a lawyer. I'm trying to say that real studies to prove things are done with defined controls and variables, not a poll on a public internet thread.

Not to say there isn't great info on here either because there is and I think it's great that a group of consumers who are unhappy have a place to come together. It's just that I see a lot of would be customers come on here and ask if all the Sammy plasmas pop and they are told yes. I think that's false info.
post #1124 of 2249
Quote:
Originally Posted by brian6751 View Post

I agree. But terms like "my bet is" are not factual and no matter how crazy I sound there is not one spec of scientific data in this thread that proves all Sammy D plasmas have this issue.

I'm not trying to sound like a lawyer. I'm trying to say that real studies to prove things are done with defined controls and variables, not a poll on a public internet thread.

Not to say there isn't great info on here either because there is and I think it's great that a group of consumers who are unhappy have a place to come together. It's just that I see a lot of would be customers come on here and ask if all the Sammy plasmas pop and they are told yes. I think that's false info.

Very good points. Like u I don't have the answer for this. The one thing that I do know is that my set does have this problem. Just like u said about people saying all of them do it, well the same thing goes to the ones that say they don't. I just wish the ones that say it doesn't could come to my house and see it first hand.
post #1125 of 2249
Quote:
Originally Posted by KTM250 View Post


Very good points. Like u I don't have the answer for this. The one thing that I do know is that my set does have this problem. Just like u said about people saying all of them do it, well the same thing goes to the ones that say they don't. I just wish the ones that say it doesn't could come to my house and see it first hand.

Because no one knows what the cause is, we must accept the fact that there may be many sets that do not have this issue.

Every component is manufactured within certain tolerances. The pops could be caused by combinations of components falling within certain combinations of tolerances. It could be software reacting to different component tolerances. We just don't know.

Dismissing reports from people that say they don't have them by saying they just don't see them isn't fair to anyone.
post #1126 of 2249
What I've noticed is that they happen a lot less when the material is high-def
post #1127 of 2249
Quote:
Originally Posted by MrRussell View Post

What I've noticed is that they happen a lot less when the material is high-def

Mine is the opposite... but then again I really only watch HD
post #1128 of 2249
Quote:
Originally Posted by dzack02 View Post


Mine is the opposite... but then again I really only watch HD

Mine are always with high def material as well.
post #1129 of 2249
Quote:
Originally Posted by brian6751 View Post

Mine are always with high def material as well.

I have had the 64D for about 6 weeks and I have not seen them yet. I have tried several dark scene movies as a possible indicator but I am also trying to keep the TV out of Torch mode until it's broken in.

Are you guys waiting for a response from Samsung or a FW update that will possibly offer a fix for this issue?
post #1130 of 2249
Quote:
Originally Posted by Fuzzybear50 View Post

I have had the 64D for about 6 weeks and I have not seen them yet. I have tried several dark scene movies as a possible indicator but I am also trying to keep the TV out of Torch mode until it's broken in.

Are you guys waiting for a response from Samsung or a FW update that will possibly offer a fix for this issue?

I hope you never see them, but I notice them most with black bars on the screen. Also, I have a Sony Bluray player that supports Slacker. When Slacker's screen saver mode comes up it fades to black and everytime I see the entire screen get slightly brighter. This is the most reproducible problem I have ever seen that wasn't fixed.
post #1131 of 2249
just throwing this out there - its probably not the case but an idea that some might not have considered (mainly those without proper calibration equipment)

how high is your brightness?

is it at all possible the the black level pops are a resuly of a brightness setting right on the limit before the screen gets covered in green dithering dots? (on a black image)

I always set my brightness to "green dottyness on black" -3 and leave it at that. I still have never seen a pop on my 51d450 even after getting a friend to record a NHL hockey game on blueray for me (from a 1080p source) so i could try that out.

just a thought, which i am sure many of you have tried anyway
post #1132 of 2249
Quote:
Originally Posted by g.lewarne View Post

just throwing this out there - its probably not the case but an idea that some might not have considered (mainly those without proper calibration equipment)

how high is your brightness?

is it at all possible the the black level pops are a resuly of a brightness setting right on the limit before the screen gets covered in green dithering dots? (on a black image)

I always set my brightness to "green dottyness on black" -3 and leave it at that. I still have never seen a pop on my 51d450 even after getting a friend to record a NHL hockey game on blueray for me (from a 1080p source) so i could try that out.

just a thought, which i am sure many of you have tried anyway

I had my set calibrated and the pops were worse. I am using game mode to minimize them.
post #1133 of 2249
Hey guys. I've been wanting to buy the PN51D6500 for months, but have held off because of this damned brightness problem.

I'm from Canada, but used the American Samsung site to contact an agent by live chat. I just chatted with her the other day (2-3 days ago I believe). At that time, she told me that firmware had just been released "recently, a couple of days ago." Initially, she told me it was available at the U.S. webpage, but when I told her it wasn't showing, she then changed her tune and replied "I am sorry, the firmware is not available on the website, instead if we create a request, the customers in the US will receive the firmware in a USB drive."

HOWEVER, she insisted that this firmware IS NOT THE SAME FOR CANADA. And, of course, the agent I talked with who was representing Samsung Canada (1) tried to assure me that there was no known FBR issues for this TV in his database, (2) that Samsung has a great 1-yr warranty and if anything was wrong with it, they'd fix it (yeah, right). I repeated to him several times that I was pretty much sold on this television, but before buy, I need to be assured that I will get firmware to fix this brightness issue. (I also insisted that LOTS of people have been complaining about FBR in 2011 Samsung plasmas on forums such as this one.)

I didn't really receive much satisfaction. However, he said that come Monday, a representative from the tech side of things from Samsung would contact me. I'll let you all know what comes out of that.

In the meantime, IF ANYONE CAN CONFIRM THAT THIS FIRMWARE (1) IS INDEED NOW AVAILABLE IN THE U.S.A., AND (2) IT BLOODY WORKS, then please make this information known. I really want to buy this damned television. It appears to be a really great TV, except for this issue.
post #1134 of 2249
Quote:
Originally Posted by Robster323 View Post

Hey guys. I've been wanting to buy the PN51D6500 for months, but have held off because of this damned brightness problem.

I'm from Canada, but used the American Samsung site to contact an agent by live chat. I just chatted with her the other day (2-3 days ago I believe). At that time, she told me that firmware had just been released "recently, a couple of days ago." Initially, she told me it was available at the U.S. webpage, but when I told her it wasn't showing, she then changed her tune and replied "I am sorry, the firmware is not available on the website, instead if we create a request, the customers in the US will receive the firmware in a USB drive."

HOWEVER, she insisted that this firmware IS NOT THE SAME FOR CANADA. And, of course, the agent I talked with who was representing Samsung Canada (1) tried to assure me that there was no known FBR issues for this TV in his database, (2) that Samsung has a great 1-yr warranty and if anything was wrong with it, they'd fix it (yeah, right). I repeated to him several times that I was pretty much sold on this television, but before buy, I need to be assured that I will get firmware to fix this brightness issue. (I also insisted that LOTS of people have been complaining about FBR in 2011 Samsung plasmas on forums such as this one.)

I didn't really receive much satisfaction. However, he said that come Monday, a representative from the tech side of things from Samsung would contact me. I'll let you all know what comes out of that.

In the meantime, IF ANYONE CAN CONFIRM THAT THIS FIRMWARE (1) IS INDEED NOW AVAILABLE IN THE U.S.A., AND (2) IT BLOODY WORKS, then please make this information known. I really want to buy this damned television. It appears to be a really great TV, except for this issue.

My two cents:

Response to Question 1: There seems to be only one place on the planet where this firmware is currently available: in Samsung_Never_never_land.

Response to question 2: Does it work?
See Response #1, but no wait... in Samsung_Never_Never_land, the pops do not exist in the first place, which makes you wonder why they're alleged to have created a firmware to fix them... Why create a fix for a problem which does not supposedly exist??.... Well, don't blame me: this logic only works in Samsung_Never_Never_land... In order to understand it, you have to become a citizen first.
post #1135 of 2249
Wish I would have seen these posts before I relied on CNET's review and purchased the TV. After 15 minutes the pops were immediately noticeable and very distracting. I changed to the movie setting which help bit but ultimately, returned it within 24 hours in exchange for a 55-inch Panasonic VT30. Hopefully will be better. How could CNET write that review. This is a complete deal breaker.
post #1136 of 2249
Quote:
Originally Posted by g.lewarne View Post

just throwing this out there - its probably not the case but an idea that some might not have considered (mainly those without proper calibration equipment)

how high is your brightness?

In my experience, pushing the brightness up to the top of the range actually makes the pops LESS noticeable. There are a few hours during most days where I will switch my set from a well-calibrated 'movie' mode to 'dynamic' because my set is right next to an east-facing window in the morning. I almost never see the pops in ugly, bright Dynamic mode.
post #1137 of 2249
My 64d7000 will be getting a new panel put in it this week. It had the popping before and they switched out the main-board to no avail. I'll let you all know if it's gone with the new panel.
post #1138 of 2249
Quote:
Originally Posted by Gaidin33 View Post

My 64d7000 will be getting a new panel put in it this week. It had the popping before and they switched out the main-board to no avail. I'll let you all know if it's gone with the new panel.

Nothing will change. It's all in the design. You can switch the panel and parts out infinitely and it won't change.

According to D-Nice's contact, the 2012 models will have the issue corrected.
post #1139 of 2249
Quote:
Originally Posted by Robster323 View Post

Hey guys. I've been wanting to buy the PN51D6500 for months, but have held off because of this damned brightness problem.

I'm from Canada, but used the American Samsung site to contact an agent by live chat. I just chatted with her the other day (2-3 days ago I believe). At that time, she told me that firmware had just been released "recently, a couple of days ago." Initially, she told me it was available at the U.S. webpage, but when I told her it wasn't showing, she then changed her tune and replied "I am sorry, the firmware is not available on the website, instead if we create a request, the customers in the US will receive the firmware in a USB drive."

HOWEVER, she insisted that this firmware IS NOT THE SAME FOR CANADA. And, of course, the agent I talked with who was representing Samsung Canada (1) tried to assure me that there was no known FBR issues for this TV in his database, (2) that Samsung has a great 1-yr warranty and if anything was wrong with it, they'd fix it (yeah, right). I repeated to him several times that I was pretty much sold on this television, but before buy, I need to be assured that I will get firmware to fix this brightness issue. (I also insisted that LOTS of people have been complaining about FBR in 2011 Samsung plasmas on forums such as this one.)

I didn't really receive much satisfaction. However, he said that come Monday, a representative from the tech side of things from Samsung would contact me. I'll let you all know what comes out of that.

In the meantime, IF ANYONE CAN CONFIRM THAT THIS FIRMWARE (1) IS INDEED NOW AVAILABLE IN THE U.S.A., AND (2) IT BLOODY WORKS, then please make this information known. I really want to buy this damned television. It appears to be a really great TV, except for this issue.

Did anyone ever receive such a firmware? If so, please pm me.
post #1140 of 2249
I'm having them mail it out to me as well. Rep says its version 1014.6
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