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Does your 2011 Samsung "D" plasma have brightness pops? - Page 29

post #841 of 2249
Well maybe we should be listing the serial numbers for all the sets, ones that have the "pops" and those that don't. Also list the firmware version.
Then maybe we would see a pattern that we can address to Samsung.
post #842 of 2249
Quote:
Originally Posted by Soapsuds View Post

Well maybe we should be listing the serial numbers for all the sets, ones that have the "pops" and those that don't. Also list the firmware version.
Then maybe we would see a pattern that we can address to Samsung.

Here are my specs.

Model No: PN59D7000FFXZA
Version: Y504
S/N: Z3423CKB900057H
Firmware: 1014 (came with 1013)
Manufactured: September 2011
Location: California, United States
Popper: Yes
post #843 of 2249
mines the pn59d550c1fx or something lol
Firmware: 1019
Pops: ZERO , 0 so far
post #844 of 2249
Are the 'brightness pops' coming from all sources?
post #845 of 2249
Quote:
Originally Posted by Soapsuds View Post

Well maybe we should be listing the serial numbers for all the sets, ones that have the "pops" and those that don't. Also list the firmware version.
Then maybe we would see a pattern that we can address to Samsung.

Maybe you could also provide your country too? Very few pops in europe with the latest sets. Mind you, here in europe, we use 50hz broadcasts (maybe that makes a difference).
post #846 of 2249
PN59D550/C1FXCA
Version Y404
USA
Bought Nov 2011, latest firmware installed, manufactured Sept 2011

Many jarring and frequent pops.
post #847 of 2249
Happened again last night while watching "Sarah's Key" on DVD. The brightness pops happened at least 3 time during the movie. Just took me out of the movie each time. Annoying. Seems my set (PN43D430) is getting worse. I've only had it since Black Friday.
post #848 of 2249
Maybe we should start a separate thread with this information, Serial number, firmware, country and indicate "pop" or no "pop". It's of value to know both cases.
Also we should figure out a way to demonstrate this so everyone is using the same test.
I believe someone had a picture file or mpg4 file that did this "pop"
post #849 of 2249
I'm new to the forum and this thread, which I have been reading for a while now.

I'm a new PN59D7000 owner. Before purchasing, I was sad to read about these pops, which kept me away from buying this set, but I was encouraged by the CNET guy's recent article where he watched 5 or 6 movies and didn't encounter any problems.

I started going to retailers and staring at D series plasmas and never saw any pops, so when I found a good deal I bought the set.

All was well. Absolutely gorgeous picture after a few tweaks. Watched a lot of Planet Earth, watched Up, watched some crazy Japanime deal. No pops. Gorgeous picture.

Saw my first pop at the beginning of Planet Earth's "Jungles," where the camera pans over the tops of some trees at sunset. I rewound and it did it every time. That was it though, so I didn't get too upset.

Came home somewhat drunk last night and put in Corpse Bride. Was MARVELLING at how gorgeous the picture was, realizing this was the best PQ I had ever seen anywhere, wondering how I ever tolerated LCD, feeling smug, then there's a doorway scene where the background shadow lightened. Rewound, and it did it every time.

Again, I was perturbed, but I figured 0.001% of the time I wasn't getting any pops. But it did it again a little while later, then it did it some more. Prolly like 5 noticeable sudden brightenings through the first hour of this film. The sad thing is that the colors look noticeably worse post-pop. The other thing is that I'm not convinced it was returning to normal. I began to worry that it was just getting brighter and brighter without un-popping. I went to bed and had bad dreams.

I'm already extremely daunted by picture settings, but now I feel like my TV keeps moving the goal posts and I will never have a solid fundament to work with. It sucks because this set is capable of such sublime beauty, but now I'll always be waiting for the other shoe to drop.

Sorry for the long post. I just came here to commiserate.
post #850 of 2249
Quote:
Originally Posted by slightlydismayed View Post

I'm new to the forum and this thread, which I have been reading for a while now.

I'm a new PN59D7000 owner. Before purchasing, I was sad to read about these pops, which kept me away from buying this set, but I was encouraged by the CNET guy's recent article where he watched 5 or 6 movies and didn't encounter any problems.

I started going to retailers and staring at D series plasmas and never saw any pops, so when I found a good deal I bought the set.

All was well. Absolutely gorgeous picture after a few tweaks. Watched a lot of Planet Earth, watched Up, watched some crazy Japanime deal. No pops. Gorgeous picture.

Saw my first pop at the beginning of Planet Earth's "Jungles," where the camera pans over the tops of some trees at sunset. I rewound and it did it every time. That was it though, so I didn't get too upset.

Came home somewhat drunk last night and put in Corpse Bride. Was MARVELLING at how gorgeous the picture was, realizing this was the best PQ I had ever seen anywhere, wondering how I ever tolerated LCD, feeling smug, then there's a doorway scene where the background shadow lightened. Rewound, and it did it every time.

Again, I was perturbed, but I figured 0.001% of the time I wasn't getting any pops. But it did it again a little while later, then it did it some more. Prolly like 5 noticeable sudden brightenings through the first hour of this film. The sad thing is that the colors look noticeably worse post-pop. The other thing is that I'm not convinced it was returning to normal. I began to worry that it was just getting brighter and brighter without un-popping. I went to bed and had bad dreams.

I'm already extremely daunted by picture settings, but now I feel like my TV keeps moving the goal posts and I will never have a solid fundament to work with. It sucks because this set is capable of such sublime beauty, but now I'll always be waiting for the other shoe to drop.

Sorry for the long post. I just came here to commiserate.

yeah it really sucks... i would own a samsung right now if it werent for the brightness pops. i went thru 2 LG's that had a color flicker deal, now im on my 2nd panny ST with pink and green blobs on gray slides and can see it watching regular programming, very frustrating, will be getting a 3rd. if sammy would fix it i would be on board.
post #851 of 2249
For all those having problem and that have a twitter account I suggest tweeting to @samsungsupport. That way they can see how widespread the porblem is. I've started a dialog on there and let's see what happens.
post #852 of 2249
ya good one.... lets tweet them into submission...!
post #853 of 2249
Hell, Amazon tops Google for product searches, and there is some brightness pop bemoaning there.

Does Samsung have an "ambassador" on these forums? Has he said anything?

My prayer is that this is just one of those occasional and minor annoyances that I learn to live with since this is my dream TV and it cost me about half of a month's salary. It's just such a badass set otherwise.

Some are suggesting that the fluctuations get worse over time. If that happens I will return the thing and just start reading more.
post #854 of 2249
If you Twitter Samsung about it, don't be surprised if they remove it! lol This issue does not exist in their eyes.
post #855 of 2249
well maybe im luckt my set has had 0 pops but its new. Usa 1019

the brightness does fluctuate sometimes in games but not tv watching so it may be the game itself
watchn dvd n tv i have no problems. Ill have to watch a blu ray this weekend
post #856 of 2249
Quote:
Originally Posted by Korum at avforums.com
I updated to 1017.1 on Insanity's recommendation , it gives exactly the same PQ as 1015 but gets rid of the brightness pops. I don't know what else to say, this is what I see and I can understand you have not been happy with the FW version you upgraded to but the one I installed on my TV on Wednesday night is brilliant whether you believe me or not.

It looks like some D-series owners in the UK are making progress with Samsung. Has anyone else been following this?

Sorry, this system won't let me post links yet (I'm a newb), but the thread is "Samsung D8000 owners thread Part 3" at avforums.com.
post #857 of 2249
So here's a twist for ya. I'm watching a movie off of Netflix streaming. About 15 minutes in the picture goes to about half dim and stays there. Had to cylce through inputs to get it back to normal, just so that a few minutes later it went back to dim. Had to set it out of movie mode and put it on another mode to look OK. I'm getting ready to return this set.
post #858 of 2249
i see brightness fluctations too but not that bad or its for a second
post #859 of 2249
I don't own one of these TV's and have not read this entire thread but maybe I can offer some advice as an engineer that works in a related industry.

I noticed that when the FBR issue came up with the Panasonic, people quickly produced youtube videos that clearly demonstrated the problem. They also made test clips you could play from USB drive to reproduce the problem. There was even a database of scenes you could test (see https://docs.google.com/spreadsheet/...CMeU294D#gid=0)

Without exact steps to reproduce a problem and ability to verify before/after a potential fix, you're going to have a very hard time getting an engineer to fix anything. It becomes too subjective with one user seeing something while another claims his set is fine. You need to figure out clear and repeatable steps that show the issue every time on the majority of sets.

Please excuse me if such information was posted for the Samsung as well. I just wasn't able to locate it as easily as I was for the Panasonic sets.

-Mark
post #860 of 2249
Quote:
Originally Posted by Wizziwig View Post

I don't own one of these TV's and have not read this entire thread but maybe I can offer some advice as an engineer that works in a related industry.

I noticed that when the FBR issue came up with the Panasonic, people quickly produced youtube videos that clearly demonstrated the problem. They also made test clips you could play from USB drive to reproduce the problem. There was even a database of scenes you could test (see https://docs.google.com/spreadsheet/...CMeU294D#gid=0)

Without exact steps to reproduce a problem and ability to verify before/after a potential fix, you're going to have a very hard time getting an engineer to fix anything. It becomes too subjective with one user seeing something while another claims his set is fine. You need to figure out clear and repeatable steps that show the issue every time on the majority of sets.

Please excuse me if such information was posted for the Samsung as well. I just wasn't able to locate it as easily as I was for the Panasonic sets.

-Mark

I agree. I have not seen one video of this and I have read a ton of this thread. Should have mine Tuesday or Wednesday.
post #861 of 2249
Quote:
Originally Posted by Wizziwig View Post

I don't own one of these TV's and have not read this entire thread but maybe I can offer some advice as an engineer that works in a related industry.

I noticed that when the FBR issue came up with the Panasonic, people quickly produced youtube videos that clearly demonstrated the problem. They also made test clips you could play from USB drive to reproduce the problem. There was even a database of scenes you could test (see https://docs.google.com/spreadsheet/...CMeU294D#gid=0)

Without exact steps to reproduce a problem and ability to verify before/after a potential fix, you're going to have a very hard time getting an engineer to fix anything. It becomes too subjective with one user seeing something while another claims his set is fine. You need to figure out clear and repeatable steps that show the issue every time on the majority of sets.

Please excuse me if such information was posted for the Samsung as well. I just wasn't able to locate it as easily as I was for the Panasonic sets.

-Mark

This is exactly my thoughts too.

Pansonic owners this year took a great approach to get Pansonic to resolve the issue...I think if Samsung owners would have taken the same steps Samsung would have resolved the issue by now...unfortunately its a little too late with 2012 models just around the corner.
post #862 of 2249
samsung probably dont care anymore sadly :/ but It doesnt pop and it dont fluctuate that often so Im good
post #863 of 2249
Watched "Water for Elephants" after Netflix incident and connecting to another HDMI input. Still had a few pops, but at least screen didn't go dim and stay dim.
post #864 of 2249
Quote:
Originally Posted by gushin View Post

Watched "Water for Elephants" after Netflix incident and connecting to another HDMI input. Still had a few pops, but at least screen didn't go dim and stay dim.

That happened to me a few hours after I got mine (after I'd been messing with settings)...

But I found out that I had accidentally turned on the ambient light sensor, and it was trying to adjust the picture for my room's light. LOL. No problem now.


Also, for the people with the popping brightness, make sure you have the "Black Tone" set to off. You've probably already done that, but it's just as crucial as setting dynamic contrast, etc, to OFF.

BTW, very happy with my 51D490 so far.
post #865 of 2249
Quote:
Originally Posted by gushin View Post

So here's a twist for ya. I'm watching a movie off of Netflix streaming. About 15 minutes in the picture goes to about half dim and stays there. Had to cylce through inputs to get it back to normal, just so that a few minutes later it went back to dim. Had to set it out of movie mode and put it on another mode to look OK. I'm getting ready to return this set.

This happened to me today. I was watching Netflix through my Xbox and the screen went dim. I grabbed the xbox controller and pushed up on the left thumbstick and the picture went back to normal. Not sure if this was the TV or xbox that had the issue but considering how quick and easy it was to fix, I am not worried about it.
post #866 of 2249
Quote:
Originally Posted by serial_carpens View Post

But I found out that I had accidentally turned on the ambient light sensor, and it was trying to adjust the picture for my room's light. LOL. No problem now.


Also, for the people with the popping brightness, make sure you have the "Black Tone" set to off. You've probably already done that, but it's just as crucial as setting dynamic contrast, etc, to OFF.

BTW, very happy with my 51D490 so far.

I've got all adjustments, eco-sensor, etc on my PN43D430 turned off.
post #867 of 2249
Quote:
Originally Posted by pato79 View Post

This happened to me today. I was watching Netflix through my Xbox and the screen went dim. I grabbed the xbox controller and pushed up on the left thumbstick and the picture went back to normal. Not sure if this was the TV or xbox that had the issue but considering how quick and easy it was to fix, I am not worried about it.

This never happened to me on my previous 8-yr. old plasma coupled with the same Blu-ray player for 2 years. The Netflix issue was with the same Blu-ray player and the new TV. It hasn't happened since on other material from Netflix, but the brightness pops continue.
post #868 of 2249
It seems like switching the picture mode to dynamic significantly reduces the brightness pops, but it comes at a price. It crushes black levels and ghosting appears far more noticeable.
post #869 of 2249
After trying two different LCD's in past month I grabbed one of these with 2 glasses for less than $780. I much prefer plasma picture and was very excited. Unfortunately it took just one night of viewing before the dreaded brightnes pops showed up. No I have to either return yet another disappointment, or hope for a Samsung fix of this otherwise great set.
It is an October build with the latest August Firmware.
post #870 of 2249
Just watched The Lion King. Amazing. One obvious pop at the beginning with the sun coming up. Beyond that there were a few moments where it dimmed a bit in ways that can't have been intentional. So, only one real "pop," and a few very subtle fluctuations beyond that, ones I prolly wouldn't have noticed were I not aware of this issue.

Watched Coraline last night. No obvious fluctuations. One "maybe" as the gravy train exits its little tunnel. Anything else that might have seemed like a random fluctuation was deemed intentional after scrutiny.

Hoping this stays a minor issue. Corpse Bride definitely suffers from pops.
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