I need help.
INTRO:
When I view side-by-side 3d content, there is a problem with the 3d. It took me a while to figure out that it wasn't just the view distance setting or anything like that. What I realized is that I am able to see each eye's image through each lens of my 3d glasses. The alternate eye's image is dim, but still visible. This isn't a problem in the 'normal' 3d mode that you see on most of today's blu-ray movies, but only with the side-by-side content I've seen.
SCENARIO:
I've only seen this on video games, and only have an Xbox 360 (but I have tried multiple Xbox 360's and multiple games which support stereoscopic 3d).
I load the game, turn 3d on.
I turn the tv to 3d, side-by-side.
I turn on the 3d glasses.
TV is Samsung UN55c8000
Glasses are Samsung SSG-2100AB/ZA
ISSUE DESCRIPTION:
If I close (or cover) an eye/lens, I can see the main image for that eye, bright and clear. The issue is that with that eye/lens closed/covered, I can see the image intended for the other eye as well; it is dim but it is an exact double image of everything on the screen a few pixels off from the main image (amount of distance between objects vary based on the depth of the objects.) This is the image for the other eye. It is dim, but it's there. It's like my glasses are alternating at the wrong interval (opening early/ closing late/ something like that).
This only happens with side-by-side mode on this set. I have two sets of these glasses and both do it, but only when the tv is in side-by-side mode. I think it may be an issue with the TV sending the IR signal to the glasses at the wrong interval when doing a side by side image. I really think the alternating frequency is off for side-by-side mode but would be open to hearing from someone who knows different.
GOAL:
What I'm hoping to find here is either:
* People who have had this issue and
*** Have had it fixed
*** Haven't had it fixed, but noticed the exact same issue, especially if it's with a samsung product, especially if its the UN55c8000 or something in that line
* People who know how to fix this issue or who can say this is defect or by design
* Anyone who plays Crisis 2 or Black Ops on 360 in 3d mode who does or doesn't experience this issue, whether or not you have my same tv or glasses, but please list your tv and glasses model number
* Anyone who can narrow this down to a particular component ( I think TV, but I don't exactly have another 3d TV laying around I can test that on.)
* The name of the test I should have a technician run to prove the IR signal to the glasses is or isn't off time from the screen refresh (if there is such a test)
* Anything else that might be helpful
NOTE:
Also to Note: I have tried different cables and different components on the same cable, and this issue only reproduces in this scenario, but it is worth pointing out I've only seen videogames do stereoscopic 3d. If anyone knows of some other stereoscopic (side-by-side) 3d blu-ray content, that would be helpful. I've tried multiple Xbox 360's, the old style and the new slim model; they all behave this way.
Additionally, when I first press the game option for 3d (before I press the 3d button on the tv and put on glasses, while you can still see two seperate images on the screen) I can see the two seperate images and notice they don't have the incorrectly shaded pixels. So this must be something the tv is doing when it overlays/alternates the images. (Again, I think this is just that the IR signal to the glasses isn't in time with the screen refresh.)
Any help is very much appreciated. Thank you avsforum community for your opinions and experience.
INTRO:
When I view side-by-side 3d content, there is a problem with the 3d. It took me a while to figure out that it wasn't just the view distance setting or anything like that. What I realized is that I am able to see each eye's image through each lens of my 3d glasses. The alternate eye's image is dim, but still visible. This isn't a problem in the 'normal' 3d mode that you see on most of today's blu-ray movies, but only with the side-by-side content I've seen.
SCENARIO:
I've only seen this on video games, and only have an Xbox 360 (but I have tried multiple Xbox 360's and multiple games which support stereoscopic 3d).
I load the game, turn 3d on.
I turn the tv to 3d, side-by-side.
I turn on the 3d glasses.
TV is Samsung UN55c8000
Glasses are Samsung SSG-2100AB/ZA
ISSUE DESCRIPTION:
If I close (or cover) an eye/lens, I can see the main image for that eye, bright and clear. The issue is that with that eye/lens closed/covered, I can see the image intended for the other eye as well; it is dim but it is an exact double image of everything on the screen a few pixels off from the main image (amount of distance between objects vary based on the depth of the objects.) This is the image for the other eye. It is dim, but it's there. It's like my glasses are alternating at the wrong interval (opening early/ closing late/ something like that).
This only happens with side-by-side mode on this set. I have two sets of these glasses and both do it, but only when the tv is in side-by-side mode. I think it may be an issue with the TV sending the IR signal to the glasses at the wrong interval when doing a side by side image. I really think the alternating frequency is off for side-by-side mode but would be open to hearing from someone who knows different.
GOAL:
What I'm hoping to find here is either:
* People who have had this issue and
*** Have had it fixed
*** Haven't had it fixed, but noticed the exact same issue, especially if it's with a samsung product, especially if its the UN55c8000 or something in that line
* People who know how to fix this issue or who can say this is defect or by design
* Anyone who plays Crisis 2 or Black Ops on 360 in 3d mode who does or doesn't experience this issue, whether or not you have my same tv or glasses, but please list your tv and glasses model number
* Anyone who can narrow this down to a particular component ( I think TV, but I don't exactly have another 3d TV laying around I can test that on.)
* The name of the test I should have a technician run to prove the IR signal to the glasses is or isn't off time from the screen refresh (if there is such a test)
* Anything else that might be helpful
NOTE:
Also to Note: I have tried different cables and different components on the same cable, and this issue only reproduces in this scenario, but it is worth pointing out I've only seen videogames do stereoscopic 3d. If anyone knows of some other stereoscopic (side-by-side) 3d blu-ray content, that would be helpful. I've tried multiple Xbox 360's, the old style and the new slim model; they all behave this way.
Additionally, when I first press the game option for 3d (before I press the 3d button on the tv and put on glasses, while you can still see two seperate images on the screen) I can see the two seperate images and notice they don't have the incorrectly shaded pixels. So this must be something the tv is doing when it overlays/alternates the images. (Again, I think this is just that the IR signal to the glasses isn't in time with the screen refresh.)
Any help is very much appreciated. Thank you avsforum community for your opinions and experience.









