Well, some of you may have read some of my posts regarding the many issues I've had with my VSX--1121K. After two trips into the local authorized repair shop, and third that was pending, Pioneer offered to make good on the warranty. So, I spent $80 in shipping to send the unit back to Long Beach, California at my own costs as Pioneer doesn't pay for that. But, I figured since the AVR has a respectable MSRP on it, it was worth it.
Pioneer sent me the replacement and I was disappointed to see that they sent the VSX-1122K model which has less power, less weight, no certified THX, and lesser features in some ways too.
I just emailed back the Pioneer rep I was working with in the Warranty department. I'm displeased and disappointed. I don't want a cheaper, lesser featured, lesser powerful AVR to replace the one that I bought. I RARELY downgrade. Is this typical for Pioneer, or did they just make a mistake?
Thanks, I appreciate input from anyone who's ever dealt with Pioneer replacement/warranty units before.
PS: I'm kinda thinking I may have to jump ship on Pioneer if this whole experience leaves me with a bad feeling. The whole hassle has really been a pain to deal with- multiple trips to the repair center, shipping costs, time to setup/unsetup, setup/unsetup, and setup/unsetup again.... And I don't want to be left with a feeling of horrible customer satisfaction for a company that I thought had as good a rep for service as their products lines were.
Update! I received an email from a very helpful person at Pioneer and she has informed me that they will be sending me a return packing slip to send the VSX-1122-K back and they will now send me a SC-1222-K as a replacement. Pioneer has restored my faith in customer service!
Edited by grandmaison - 11/21/12 at 11:17am