I am apparently the latest victim of the mysterious cracked Samsung Plasma TV. We had our 51" Samsung for 1 Year and a DAY! I think Samsung has this defect down to the science, don't you think? We were sitting watching TV when a thin blue line appeared across the screen and once it reached the other side the screen went black. There was NO cracks on or under the top screen at this point. Called Squaretrade who serviced the extended warranty, sent them pictures (first thing they asked was if there was a crack). They verified from the pictures there wasn't, advised me to unplug the set for 2 hours then attempt to turn it back on. In the meantime my claim had been approved and they would send someone out to take a look at it & order parts.
I left it off until the next day, turned the set on the screen flickered. I heard some buzz noise and there very clearly appeared a crack! I contacted Indusys Technology, Inc. since that's who would now be facilitating the repair. Explained about the crack appearing and they advised me someone would be out withing 24 hours. 3 days later the technician arrives, takes a look at the crack and is at first disgusted that Indusys Technology, Inc. sent him out to diagnose a crack, I am assuming since he can't do anything for it and will be making no money for driving 1.5 hours to my home? He calls ITI while standing in front of the TV and explained to them the screen was cracked and there was no sign of physical damage, they advised him to take pictures and send to them. He explained several times to them he didn't believe this was a CID situation (Customer Induced Damage he later explained to me). He basically told me though he believed I didn't damage the screen, proving it was going to be an exhausting situation for myself since Samsung considers ALL cracks a form of CID, Squaretrade would most likely do the same. He told me this was about the 10th Samsung he had seen with the mysterious crack and I would have to be prepared to fight them to get it resolved. This all took place on 1/8/13, on 1/9/13 I received an email from ITI asking me to complete a survey based on my repair experience & my case had been closed. I called them immediately, they advised me another technician was reviewing the photos and report from the tech that was here and he would call me back on 1/10/13. He's yet to call or return my call from 1/11/13. I received an email today 1/13/13 from Squaretrade saying my claim had been closed & asked me to complete a survey. UGGGHHHH So tomorrow I will be calling Squaretrade and letting them have it! I never would have turned the TV back on had they not advised me to! I am already beyond frustrated with this and after reading all these post of the same situation I can already assume I will be out $1200 for a TV that has turned out to be a piece of crap!