Originally Posted by dlplover
Yeah, but "he's had good luck with arbitration" so it's all good. Facts and numbers don't matter, duh!
My arbitration experience has been with a judge and I got a favorable decision in the two situations I was involved with. That's all I can attest to.
Small claims court seems to be a viable option, although I haven't heard of anyone who has been successful with such a case.
Working with Samsung seems to be the least viable option, as they are just stonewalling the customer - even at the executive support level. Unfortunately, the TV repair people are dependent upon the manufacturers for authorized service status and business, so they aren't likely to support the customer on the issue being the manufacturer's fault.
For plasma sets with cracks, some % are due to something hitting the screen; some are due to improper hanging of the unit; and some just spontaneously happen.
Question is, how many fall into each category?
Samsung - all are customer caused cracks.
Arbitration - apparently 9/10 are caused by the customer because DSLReports says it's so
Small Claims - ?
Results for Arbitration and Small Claims decisions could be different if the judge/arbitrator has a plasma that cracked on it's own.