Originally Posted by LoD80k
Like anything when it comes to tech support i think sometimes it's luck of the draw. I'm pretty persistent. The first time I called I utilized 800-211-7262. It took me to the Philippines. The agent was out of her league and happily transferred me after I was a little pushy. I asked specifically for someone who: 1. specialized in Plasma 2. Was in the US.
I spoke with Monica in Virginia. She was immediately familiar with the Fluctuating Brightness issue. She searched a database and was willing to email me whatever I needed on the topic. She knew about the A-Boards and the updates. She told me that everything after August was good. She also offered up the specifics on the SN sequence.
She however knew nothing about the color decoding. She said that until a 100% fix was in place no one in support would be in the loop nor would anything be posted. She said the sales reps who deal with high end video retailers might be more aware. I have a local retailer trying to track down an ETA on that fix.
As for the initial info on the color decoding, i came across it on some reviews, a set youtube videos regarding the recent HDTV Shootout 2011, and then saw additional follow up info one one of the forums saying the fix would be out by Christmas. I have read over 300 pages of various forums so honestly i wouldn't be able to point it out.
I was also able to verify this in speaking with a high end Panasonic retailer.
If you happen to call Panasonic again perhaps demanding someone in the US might get you a little further. If i hear anything more i will surely post it.
Thanks a lot LoD80k, appreciate very much the details. Yes, it seems it is the luck of the draw when getting someone that knows a lot. It's good to know Monica knew her stuff. I feel confident with the s/n she provided you that my display is okay. As I posted above the long post from another forum that had page after page of the FB issue with many details, it is confirmed that August or later is part of the fix. I noticed absolutely zero fluctuation during the brief audition I did last night.
I did play around with my display last night. My wife, daughter and I were pretty amazed at the PQ. I did watch for a couple hours or so and played around with the settings in Custome mode as suggested for normal TV viewing, not following any by D-Nice or others, just going by eye and do believe I see what they mean by the color not being perfect at least when I was watching the movie "The Tourist or is it Tourist" with Johnnie Depp via Stars HD from Dish that I'm getting free for a while. I couldn't really tell on normal shows but makes sense the a movie like this in HD would reveal more. Also used another HD movie that I was switching back and forth. Overall the PQ is hard to complain about but I do hope as well that Panasonic comes out with a fix. Good it seems you were told by Monica that they are working on it and close. I absolutely believe this display should be considered "reference" quality once this fix is in place. I don't believe it should be called this now as reviewers have said even if an ISF calibration corrects it without the fix since it should take spending more money to fix an issue but only to make an already spot on display even better.
The strange thing is I decided to set my picture settings the same on the Custom mode as with THX. While watching Tourist, I toggled back and fourth. Even though both modes were set identical, the Custom mode had a slightly red push that could be seen in faces while the THX mode looked pretty darn spot on. With this, I'm not really understanding why folks are saying to use Custom for TV viewing and THX for blu-ray. Why not use THX for TV viewing as well??? My room can keep all, well I have blinds on all windows so most light is kept, so THX I'm thinking may be fine for normal TV viewing unless there is some reason folks feel differently. Maybe the contrast and brightness gets bumped up in Custom mode for normal TV viewing for most folks that have more light to contend with, not sure.
I didn't start the slides but now that I watched it a couple hours, I tend to agree with the couple posts saying it is fine not to do the slides as long as not watching any bars or symbols that stay on the display especially games. Still I plan to do the slides but could probably just be fine if making sure during the first 100 or so hours to not use bars etc. I've already gave my wife the riot act
about how to stretch the picture to get rid of the bars. She's a good sport and didn't even turn the TV on all day until I got home.
Anyhow I see no FB issue, no green blobs, blacks look really good even during the first couple hours, no excessive noise or anything else initially that would raise alarm. I feel the one person that just doesn't like his plasma may just prefer LCD. I put my display in Gaming mode just for a brief time and wow, the colors and brightness of the picture is way high so makes me think he just doesn't like the film like look of a plasma which is fine, some probably prefer LCD better just because it has more of that pop with colors and brightness. This wears off quickly to me with a plasma looking so much better. Guess everyone is different and probably why so many different displays are made.
Keep us posted on the color fix. It will be awesome support if Panasonic comes through on this. I think I'll post on another forum where the main guy leading it has direct contacts with Panasonic and seems to find out about FW and other fixes before a lot of folks do. I'll post if I find out more.