Well. Dan. That was quite a condescending and hateful message. Personal attacks... even on my nick. Not unexpected though, given my past conversations with you.
|Dan Miller wrote: I explain to him that there is no clock adjustment, and that the service menu won't do him any good. He calls me a liar because he KNOWS that there is an adjustment, and we get off the phone. Now at this point, its just kind of humorous, so I let it go. I have no idea yet that he isn't even an authorized dealer, or any of the other unethical things going on here.
Never called you a "liar". I said this is "implausible". Please delineate for us what "unethical things" are going on here. Or is this just a smear?
|The next day, our Service Manager conferences me in on a call with him (I was just listening; I didn't say anything), where he admits to buying it sideways, so he is told that he wasn't going to get a service manual either. The service manuals are for authorized servicers only. Period.
Hm, I didn't even know you were there Dan... Well I paid for the service manual, and you accepted payment. This is a contract, and I do not agree to rescind. I do not agree to a refund. You must provide this complete service manual to me, or I will get it through the courts.
|Now he's pissed. So he writes an email to Japan, which gets bounced back to us. Now really Mr. Cook, do you think by going over people's heads, you are going to accomplish anything other than making yourself look like a fool and guaranteeing that you won't EVER get help?
See their attitude people?
I think it's very nice Dan that you can get near pixel-perfection with a PC, but my customer wants his DVD
calibrated. So the only possibility is adjusting the PJ. BTW, nasty move Dan, in admonishing my customer to find a "legitimate" dealer next time.
Bottom line is, we as bona fide customers bought these PJs with real
money, through legitimate, legal channels, and Marantz doesn't like the fact that we arbitraged to save >50%. See, the Japanese pay far less than the rest of the world for Marantz and Sharp.
So Marantz is trying to deny these warranty claims. And treat us like we bought them from a 'fence' out of the back of a van, in a back alley. Treat us like suspected criminals.
Further, everyone should make note of how they are handling these 80 hour burst bulbs. EVERYONE is out of luck, including U.S. purchasers, because Marantz will not step up to the plate on a clear manufacturing defect.
For those who are not aware, my nick refers to a practice on Slashdot, a 'geeks forum'. Thanks for the ad hominum attack Dan. And yes, I did apply to be a dealer, under my holding company's name.