Originally Posted by Rich86
Well, I now have a bad Universal
HD-DVD title also - "Shaun of the Dead". This is another example of a HD-DVD fresh out of the shrink wrap failing. This one locks up almost at the very end of the film (chapter 35), so it must be a bad spot out towards the outer rim of the disc. I also tried ripping it on my computer drive - and it dies on read errors towards the end of the 2nd .evo file, so I expect it is the same spot.
I am now communicating with Universal customer support to see if they will help.
The good news - Universal is providing customer support - I just received a postage paid envelope to send them the offending "Shaun of the Dead" HD-DVD for replacement.
The bad news - I am now going through all my unopened Universal titles for playback and just found another problematic one - "The Mummy Returns" - can't read through 1 spot in chapter 14 (actually I got it to play through once, but most of the time it locks up - must be a marginal quality spot).
2 more unopened Universal titles to play.
I wonder if my previously watched Universal titles sitting on the shelf still play . . .
Update: Universal has agreed to replace both bad HD-DVDs. The other 2 titles I had unopened played fine.
Update: The replacement HD-DVDs Universal sent me played perfectly.Edited by Rich86 - 11/13/12 at 11:11pm