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Having VERY bad luck with Warner HD-DVDs! - Page 11

post #301 of 419
7/30/12 at 1:53pm
S*it. I bought a ton of HDs when the format died. Have you contacted WB to see if they'll do something better than the standard Red to Blu trade in?
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post #302 of 419
7/30/12 at 4:18pm
I emailed them when all this began. No response. I think a phone call might work better. I'd be happy with a red to blu swap. For the discs that do still play, I'm ripping them to my NAS.
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post #303 of 419
7/31/12 at 9:08pm
Posted earlier in this thread - here it is again:

I contacted the Warner Burbank office asking for help:

Warner Home Video
4000 Warner Blvd
Burbank, CA 91522
(818) 954-6000 - this is NOT a toll free number.

I called them on the phone, explained my problem and asked for whatever help they could offer. They transferred me to the right place/person, who asked a few questions and agreed to help and sent me a prepaid UPS mailer. I packaged up and sent in my titles free of charge along with a cover letter indicating where these were purchased (they asked for either receipts or where purchased). They sent me blu-ray replacements.
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post #304 of 419
8/3/12 at 2:42pm
Thanks Rich. I should have looked back in the thread. Given that "Mutiny on the Bounty" is now on the unplayable list I'll give that phone number a try.

Some might say not being able to watch Marlon Brando's performance in this movie is actually a positive thing. I don't know, I really like watching this one on occasion.
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post #305 of 419
8/3/12 at 2:47pm
Quote:
Originally Posted by garyalex67 View Post

Thanks Rich. I should have looked back in the thread. Given that "Mutiny on the Bounty" is now on the unplayable list I'll give that phone number a try.
Some might say not being able to watch Marlon Brando's performance in this movie is actually a positive thing. I don't know, I really like watching this one on occasion.

I better crack my copy open this weekend.
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post #306 of 419
8/4/12 at 8:32am
Mine was fine, but I backed it up anyway given that at the time it was not available on BD.
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post #307 of 419
9/15/12 at 2:51pm
Well, I now have a bad Universal HD-DVD title also - "Shaun of the Dead". This is another example of a HD-DVD fresh out of the shrink wrap failing. This one locks up almost at the very end of the film (chapter 35), so it must be a bad spot out towards the outer rim of the disc. I also tried ripping it on my computer drive - and it dies on read errors towards the end of the 2nd .evo file, so I expect it is the same spot.
I am now communicating with Universal customer support to see if they will help.
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post #308 of 419
9/18/12 at 2:03pm
Thread Starter 
Darn- I will have to get around to watching my copy soon. I ran all the combo-format discs on my A2 since I'd heard they had the most problems, they were fine except for Dead Silence and The Good Shepherd which I replaced with good copies.
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post #309 of 419
9/18/12 at 9:50pm
Quote:
Originally Posted by 8traxrule View Post

Darn- I will have to get around to watching my copy soon. I ran all the combo-format discs on my A2 since I'd heard they had the most problems, they were fine except for Dead Silence and The Good Shepherd which I replaced with good copies.

I had heard the rumors that combo discs were the problem also. However, based on my experience, that is not the case. I have not had more problems with combos than anything else. I had the most issues with Warner. This is the 1st Universal title that has failed on me as far as I can recall.
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post #310 of 419
9/24/12 at 4:22pm
Quote:
Originally Posted by Rich86 View Post

Well, I now have a bad Universal HD-DVD title also - "Shaun of the Dead". This is another example of a HD-DVD fresh out of the shrink wrap failing. This one locks up almost at the very end of the film (chapter 35), so it must be a bad spot out towards the outer rim of the disc. I also tried ripping it on my computer drive - and it dies on read errors towards the end of the 2nd .evo file, so I expect it is the same spot.
I am now communicating with Universal customer support to see if they will help.

The good news - Universal is providing customer support - I just received a postage paid envelope to send them the offending "Shaun of the Dead" HD-DVD for replacement.
The bad news - I am now going through all my unopened Universal titles for playback and just found another problematic one - "The Mummy Returns" - can't read through 1 spot in chapter 14 (actually I got it to play through once, but most of the time it locks up - must be a marginal quality spot).
2 more unopened Universal titles to play.
I wonder if my previously watched Universal titles sitting on the shelf still play . . .

Update: Universal has agreed to replace both bad HD-DVDs. The other 2 titles I had unopened played fine.

Update: The replacement HD-DVDs Universal sent me played perfectly.
Edited by Rich86 - 11/13/12 at 11:11pm
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post #311 of 419
10/9/12 at 12:04pm
You guys are making me nervous now - I haven't had any problems with my HD A2 player or any HD DVD disks - yet !eek.gif
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post #312 of 419
10/11/12 at 12:42am
I was the biggest of HD DVD whores (well, not THE biggest), but it sounds like someone got hasty in the engineering dept during the planning phases. wink.gif Will have to check to see if there is anything similar occurring with the ole' BDs...

I was going to mention that it's a good thing that only Warner's have been failing, as they have brought everything to BD (save for 2 titles), but it would appear that Universal is now afflicted.

Yes, it appears to be happening in the BD realm, most notably on Fox discs (and at least one Warner reported): http://www.avsforum.com/t/1296963/fox-blu-ray-discs-go-bad/90

Nowhere near as widespread fortunately.
Edited by vinnie97 - 10/11/12 at 12:49am
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post #313 of 419
10/22/12 at 12:11pm
Status report about my HD-DVDs:

Swordfish: Died...I tried to play It on my HD-DVD/BD combo and an X360 HD-DVD addon. Nothing...It's not working anymore. The disc was in mint condition. Unfortunately I sold my DVD copy when I bought It on HD-DVD. Great! mad.gif

Alexander Revisited: Freezing and pixelating problems during playback.

Harry Potter And The Order Of The Phoenix (non-combo Australian edition): Freezing and pixelating just like Alexander.

It's a funny (or sad?) thing because we paid a lots of money for this movies. What about the longevity? Maybe I chose a wrong format. Thanks dear Warner. frown.gif
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post #314 of 419
10/26/12 at 2:14am
I've got 7 WB discs so far that are no longer playable:

- 300
- Swordfish
- Casablanca
- Unforgiven
- V for Vendetta
- Happy Feet
- The Island

I'm UK based, and WB replaced 2 previous discs for me with Blus. This time round they've been very slow to act !! Fingers crossed they will eventually
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post #315 of 419
10/26/12 at 5:27am
Had issues with FMJ Deluxe Edition, and also Troy which would skip, pixelate and eventually freeze, they were both brand new in the shrinkwrap. I just got around to replacing them. Now they both work fine.

Started having issues with Knocked Up which is a Universal release, I watched it once when I bought it brand new, worked fine. I went to watch it a couple of days ago and it froze mid movie. This was the second time I even took the disc out of it's case!
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post #316 of 419
10/27/12 at 2:30pm
TROY, 300, and V FOR VENDETTA all seem to be fine. I have an A30...wonder if the players make any difference.
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post #317 of 419
10/28/12 at 10:32am
Quote:
Originally Posted by cinema13 View Post

TROY, 300, and V FOR VENDETTA all seem to be fine. I have an A30...wonder if the players make any difference.

Unfortunately this problem is global. A tried my rotted discs with different drives and players. Nothing helps. frown.gif

I didn't have problems with my copy of 300,Troy and Vendetta bot I bought these titles on BD... just in case. smile.gif

(I've checked a few Paramount & Universal HDDVDs a few days ago: no freezing or pixelating errors.All movies worked like a carm.)
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post #318 of 419
11/13/12 at 1:29pm
Thanks to this thread, I am now going through every disc I own to find the extent of the problem. So far, I have gone through 22 discs with the following unplayable in some/most/all players (13%):

300 (non combo disc, pack in copy)

Forbidden planet

The Last Samuai

I am trying them in the following players I have at home (as you can guess, the process is taking a while) by playing the movie in my A2 or A30, if there is an issue, I try the same disc in the BH100 or BH200 and finally the LG Drive, skipping to the same problem point:

LG BH100
LG BH200
Toshiba A2
Toshiba A30
Buffalo Media Station (LG HD DVD/ BD drive)

So far it appears that most will play in the BH200 even if the A2 has an issue, also I have had none fail on the computer drive if it does not fail on the BH200. It also seems the A2 is more "picky" than the A30.
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post #319 of 419
11/13/12 at 11:13pm
Quote:
Originally Posted by larrimore View Post

Thanks to this thread, I am now going through every disc I own to find the extent of the problem. So far, I have gone through 22 discs with the following unplayable in some/most/all players (13%):
300 (non combo disc, pack in copy)
Forbidden planet
The Last Samuai
I am trying them in the following players I have at home (as you can guess, the process is taking a while) by playing the movie in my A2 or A30, if there is an issue, I try the same disc in the BH100 or BH200 and finally the LG Drive, skipping to the same problem point:
LG BH100
LG BH200
Toshiba A2
Toshiba A30
Buffalo Media Station (LG HD DVD/ BD drive)
So far it appears that most will play in the BH200 even if the A2 has an issue, also I have had none fail on the computer drive if it does not fail on the BH200. It also seems the A2 is more "picky" than the A30.

I expect you are finding which players are more capable of playing through marginal quality places on the discs either because the laser is doing a better job, and/or the error correction is working better.
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post #320 of 419
12/17/12 at 12:30pm
Wow this thread really brought some concern to me! I was one of those that fully committed to HD-DVD and still have a ton of HD-DVD's left. I recently sat down with the wife and we began watching the Oceans trilogy on our HD-XA1, which has been a champion for me! Oceans 11 played 100% perfect. We popped in oceans 12 after and that was a no go! The disc didn't even load, all I got was a unreadable disc error. I tried watching some planet earth HD DVDs this morning and none of the discs played passed the 19th minute mark.

From reading this thread I was afraid to play blood diamond which was still sealed and I can now confirm it does not play at all as well I get the same error I got when I tried to play oceans. A few months back I had the same problem playing blade runner but only the final cut disc. All the other discs played fine. I watched the interpreter and American gangster last night which played perfect!

I can't believe Warner bros. dropped the ball like this. We spend so much money on these only for them to just STOP working years later.......that's some BS to be honest!
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post #321 of 419
12/17/12 at 4:55pm
Quote:
Originally Posted by charles0424 View Post

Wow this thread really brought some concern to me! I was one of those that fully committed to HD-DVD and still have a ton of HD-DVD's left. I recently sat down with the wife and we began watching the Oceans trilogy on our HD-XA1, which has been a champion for me! Oceans 11 played 100% perfect. We popped in oceans 12 after and that was a no go! The disc didn't even load, all I got was a unreadable disc error. I tried watching some planet earth HD DVDs this morning and none of the discs played passed the 19th minute mark.
From reading this thread I was afraid to play blood diamond which was still sealed and I can now confirm it does not play at all as well I get the same error I got when I tried to play oceans. A few months back I had the same problem playing blade runner but only the final cut disc. All the other discs played fine. I watched the interpreter and American gangster last night which played perfect!
I can't believe Warner bros. dropped the ball like this. We spend so much money on these only for them to just STOP working years later.......that's some BS to be honest!

Try contacting the manufacturers of your bad HD-DVDs. I was 100% successful in getting them to replace my bad titles - with either a properly functioning replacement HD-DVD, or a Blu-Ray of the same title. Warner (Burbank, CA) has been very supportive and helpful to this customer.
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post #322 of 419
12/17/12 at 6:39pm
Quote:
Originally Posted by Rich86 View Post

Try contacting the manufacturers of your bad HD-DVDs. I was 100% successful in getting them to replace my bad titles - with either a properly functioning replacement HD-DVD, or a Blu-Ray of the same title. Warner (Burbank, CA) has been very supportive and helpful to this customer.

Thanks for the advice and yes I do in fact plan on contacting Warner via the option that was listed here by our great members. I just want to go through my titles before contacting them instead of contacting them again in the future. I have added another title to my list and that is Full Metal Jacket deluxe edition, film played for 16mins and then jitter, jitter then lock. Disc unreadable! Poseidon and training day however played flawless as well as the thing!. About to pop in perfect storm and hope for the best?

UPDATE: The Perfect Storm played flawless! No issues at all. This was a sealed copy that I bought when first released. Never seen this film before tonight and I must say......great movie! HD DVD aside from these horrid disc manufacture issues, the actual quality of the film and audio presentation is still breathtaking! Wow
Edited by charles0424 - 12/17/12 at 9:06pm
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post #323 of 419
12/18/12 at 5:39am
Quote:
Originally Posted by Rich86 View Post

Try contacting the manufacturers of your bad HD-DVDs. I was 100% successful in getting them to replace my bad titles - with either a properly functioning replacement HD-DVD, or a Blu-Ray of the same title. Warner (Burbank, CA) has been very supportive and helpful to this customer.

So far, I've found 1 HD-DVD (King Kong) which was replaced and 1 Blu-ray in my collection that won't load. Haven't attempted a replacement for it yet. These were all made about the same time.
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post #324 of 419
12/18/12 at 11:55pm
Thread Starter 
My copy of "Perfect Storm" plays fine, but it's one of Warner's screen door transfers. Looks awful.
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post #325 of 419
12/21/12 at 11:50pm
Update: So after some more testing......the original release of Troy (the first release) played through 100% flawless as well as Firewall (combo disc) and 2001 space odyssey, though I only watched the first 46mins so don't quote me on that, the kids interrupted and I had to stop lol. TROY directors cut, which released the same exact day as the full meyal jacket deluxe edition released, stopped playing 21mins in. I also own Alexander which released the same day as well but have yet to test it.

Seriously guys test your WB films!
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post #326 of 419
1/3/13 at 4:12am
Quote:
Originally Posted by Rich86 View Post

Try contacting the manufacturers of your bad HD-DVDs. I was 100% successful in getting them to replace my bad titles - with either a properly functioning replacement HD-DVD, or a Blu-Ray of the same title. Warner (Burbank, CA) has been very supportive and helpful to this customer.

We are having no joy here in the UK , i have 17 WB titles that wont play ,WB have said they will give me one blu ray of my choice as a good will gesture !!

We have quite a large thread going on over at Avforums
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post #327 of 419
1/3/13 at 6:55pm
Quote:
Originally Posted by Signs View Post

We are having no joy here in the UK , i have 17 WB titles that wont play ,WB have said they will give me one blu ray of my choice as a good will gesture !!
We have quite a large thread going on over at Avforums

I am sorry to hear that. Warner/Burbank CA has been very helpful here in the USA.
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post #328 of 419
1/3/13 at 7:03pm
I guess I found the ultimate thread for bad discs. I'll post this in here then:
Quote:
Originally Posted by Louisville S View Post

The new HD-XA2 I got yesterday doesn't seem to be shutting down like my other HD-XA2 does. I've played 5 of 6 HD-DVDs all the way through so far since yesterday:

1. Constantine
2. Field of Dreams
3. Willy Wonka & the Chocolate Factory
4. 2001: A Space Odyssey
5. Blade Runner: The Final Cut
6. A Christmas Story

I got the dreaded "408bc509" error code approximately 1 hour and 6 minutes into "Willy Wonka & the Chocolate Factory." I've already contacted Warner through this link http://www.warnerbros.com/help/customer-service.html I hope that's the right place to contact them about bad discs. I actually think this was the first time I've watched the Willy Wonka & the Chocolate Factory HD-DVD. The back of the disc is flawless. It froze at the same point on two different HD-XA2s so I believe the disc to be defective.

I have 28 Warner HD-DVDs out of my 85 HD-DVDs so I'll have to run some tests and contact Warner as I find more defective discs. I really hope I don't have to contact Warner more than once.

So the consensus is to call rather than e-mail?
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post #329 of 419
1/4/13 at 5:56am
Quote:
Originally Posted by Rich86 View Post

I am sorry to hear that. Warner/Burbank CA has been very helpful here in the USA.

Yeah it's a blow , I have written to a TV consumer program over here so will see if that brings anything .
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post #330 of 419
1/4/13 at 8:20am
Forbidden Planet 408bc509, ugh.

I actually have 30 Warner HD-DVDs. 2 out of 7 give the 408bc509 error code.

At this rate I may end up having 8 or 9 bad discs. frown.gif

I have every receipt so I just made a copy and circled Forbidden Planet and Willy Wonka. They were purchased from Best Buy.com and shipped on 12/31/07.

Going to call Warner and get the ball rolling.
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