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Having VERY bad luck with Warner HD-DVDs! - Page 12

post #331 of 488
Picture froze about half way through Superman Returns, no error code. I called Warner, lady transferred me, and I got an answering machine so I left a message, :/

Tested 9 Warner HD-DVDs so far, Superman Returns, Willy Wonka, and Forbidden Planet all have issues.
post #332 of 488
Yes sadly I have a few discs that are no longer working. WB discs aren't the only ones affected though.
post #333 of 488
Quote:
Originally Posted by Tamas View Post

Yes sadly I have a few discs that are no longer working. WB discs aren't the only ones affected though.

What others have you found?

I've gone through 15 Warner HD-DVDs so far. 4 are bad.

Superman Returns, Willy Wonka, Adventures of Robin Hood, and Forbidden Planet.
post #334 of 488
Well, I've been going through my discs and this is my list so far - 22 discs. I have some more to check and will update if I find anymore. I really hope that when I contact WB they will back up their customer. I hate dealing with this type of stuff.

300
Blood Diamond
Casablanca
Christmas Story
Corpse Bride
Deliverance
Departed
Forbidden Planet
Full Metal Jacket
Goodfellas
I Am Legend
Last Samurai
Lethal Weapon 2
Matrix 1
Purple Rain
Superman
Superman Returns
The Island
Training Day
Troy Directors Cut
Twilight Zone
Under Seige
post #335 of 488
Thread Starter 
"The Island" was only available in Europe- I'm wondering if some of the discs there were still made in the US? I recently got a few Warner discs from Germany (all titles already out here, but with different languages on them) which have the same type of lettering on the inner rings, test-playing them they seem OK. I don't have "The Island" but I'm almost afraid to find it as I've heard of it failing before.
post #336 of 488
"The Island" I have is from the UK and, when I put it in the player, the player can't even read it from the beginning. I did see it once and worked fine, but no more.
post #337 of 488
Yes same here. My copy of The Island used to work fine but has since died to the point of not even being recognised by the player
post #338 of 488
My Warner defect rate is appalling. I only have around 150 movies in total, and after finding out that my disc errors were exclusively Warner I started playing through all of my Warner titles and, now that I'm just about done, I'm sitting on over 30 that either wont load, crap out shortly after loading or wont make it past halfway.

What's worse is that in some of my box sets, like Matrix and Harry Potter, some movies play and some don't. So I'm not sure how replacement would work.

I'm about to run through my Planet Earth box set, which I notice from the small print is also a Warner property - do they handle the replacement of these sets as well or does one have to go to the BBC directly?
post #339 of 488
Has anybody else thought of just trying to send in all of their Warner discs for replacement? I mean, if I knew for a fact that the few of mine which survived rotting heretofore wont succumb in the future I'd be down for keeping them in my collection, if only out of HD DVD pride - but is there any way to know? Is this manufacturing screw up likely to kill all of these discs somewhere down the line?
post #340 of 488
HD DVD pride? 5 years after its death? Time to let that go!
post #341 of 488
WB are still saying that they will only replace one film for my whole collection , one guy over at Avforums asked if he could have the Matrix trilogy replaced as two of the discs
wont work , they said no, £"$&8ers ?
post #342 of 488
Yeah, that was me !! The disc I then asked to have replaced was "Casablanca" to which they replied they don't have it in their warehouse, pick something else !!!mad.gif
post #343 of 488
Warner US has been superb. They're mailing me a return label for the four defective discs I found out of 30 Warner HD-DVDs. I put the receipts and a nice letter in the box with the movies.

Just need that pre-paid label.

They'll send me four Blu-ray replacements.
post #344 of 488
That's proper customer service !! Why won't WB UK replicate this treatment that the US folks are getting?
post #345 of 488
I've been testing all my WB disc and every single one works well without issues. What players are you guys using. I have the xbox add on. The movies I have tested are the ones people are complaining about.
post #346 of 488
Well vm I've not had any problems either and have always suspected player FIRMWARE issues, but there are too many folks here having this problem to dismiss it on that basis alone I think.
post #347 of 488
Can't be a firmware issue if the disc was working 6 months ago and not now? Nothing has changed on my set-up re: Firmware. I think it depends on where your version of the disc was manufactured as it appears that this has been traced back to a specific manufacturer - Cinram I believe, but could be wrong?
post #348 of 488
We've had bad luck with a couple WBs, Space Cowboys most recently. Bought it new watched it once or twice, put in in last summer when my father was visiting, only got 1/3 of the way through the movie before it error coded out. Man was I pissed. Now I've seen this thread and I'm worried about The Island and a few others.

It's not worth trying to find another HD copy, but the Blu out now was authored back when WB was gimping the Blus so the HD DVD has the superior sound track if I remember right.
post #349 of 488
Quote:
Originally Posted by Louisville S View Post

Warner US has been superb. They're mailing me a return label for the four defective discs I found out of 30 Warner HD-DVDs. I put the receipts and a nice letter in the box with the movies.

Just need that pre-paid label.

They'll send me four Blu-ray replacements.
Was it required to have the receipts? Out of all the movies I have I doubt I have any of the receipts.
post #350 of 488
Quote:
Originally Posted by Louisville S View Post

Warner US has been superb. They're mailing me a return label for the four defective discs I found out of 30 Warner HD-DVDs. I put the receipts and a nice letter in the box with the movies.

Just need that pre-paid label.

They'll send me four Blu-ray replacements.

sounds about right rolleyes.gifsmile.gif

Quote:
Originally Posted by Donnacha View Post

That's proper customer service !! Why won't WB UK replicate this treatment that the US folks are getting?

It probably boils down to the piss poor service we expect and accept over here (UK) mad.gif
post #351 of 488
Quote:
Originally Posted by veddermandan View Post

I've been testing all my WB disc and every single one works well without issues. What players are you guys using. I have the xbox add on. The movies I have tested are the ones people are complaining about.

They play ALL THE WAY through? Most begin to have problems at the layer change about half way through a two hour movie. You won't see the problem unless you play the movie to that point.
post #352 of 488
Quote:
Originally Posted by The Doctor View Post

Was it required to have the receipts? Out of all the movies I have I doubt I have any of the receipts.


I don't know if it was required, but I asked and the lady said to include them. I can't say for sure if she would have asked for them if I had not brought up receipts. I mainly keep receipts for tracking my spending, plus if the house burns down (God forbid) I have records of my collection for an insurance claim.

But I am also not your average Joe. I doubt most people would keep receipts for 80 plus HD-DVDs and 540 plus Blu-rays, heh.
post #353 of 488
And the way I tested each movie was to put it on and play it from beginning to end. If it did not error out I checked it off on my list of Warner HD-DVDs. I used a HD-XA2 with the latest firmware. I powered the HD-XA2 on until "no disc" appeared, powered my HDTV on, switched to correct input, powered on my Onkyo TX-SR705, switched to correct input.

I saw some people mention Shaun of the Dead being another disc that errored out (not Warner), but it played through fine. Like I said before, I am going to test all my non-Warner HD-DVDs on an "as I watch basis." I'll post any results as I find them.

My four defective HD-DVDs are boxed up and ready to be shipped out. Now to play the waiting game for the shipping label.
post #354 of 488
Tested more disks and the following are also bad:

Adventures of Robin Hood
Aviator
Mutiny on the Bounty
Rio Bravo
Million Dollar Baby
Polar Express
Superman 2 the Donner Cut

So far that's a total of 28 discs. Not looking good and then what are the chances that WB will replace them and then without receipts. I'm sad, mad and disgusted.

Testing Battle of the Bulge right now and still have a few more to go.
post #355 of 488
I test my disc by watching the movie all the way through. Just watched the Matrix Trilogy and Last Samurai all the way through. Watching Troy Directors Cut now. Its working well so far.

I really recomend everyone who is having issue to try the xbox add on. I have aToshiba player as well which did have issues with some disc a while back thats why i stick with the xbox add on. You can pick up the xbox add on from Ebay for 20 bucks. I have 3 of them myself.

I have 30 or so WB disc and will report after checking more.
post #356 of 488
Quote:
Originally Posted by veddermandan View Post

I test my disc by watching the movie all the way through. Just watched the Matrix Trilogy and Last Samurai all the way through. Watching Troy Directors Cut now...
Wow, I'm retired but I *still* don't have any time for that! In my case, for several of the discs that got widespread thumbs-down here, I read them into my computer with an LG HD-DVD drive. If they're defective in any way that will throw errors (I like IsoPuzzle for suspected bad discs).
post #357 of 488
After seeing this thread, I just ran through almost all of my Warner HD-DVDs (about 15 in total) on my Toshiba A30. I started each one up, ran through the menus to check/change the audio options, played the first chapter and then either fast forwarded or skipped to the middle chapter or the 50 min mark, and then either played or FFWD through to 1h15m or so, and then tested a few random sections of the movie.

Fortunately, they all seemed to work. I did notice that on most of them there was a film on the inside of the plastic case - even on packages that were still factory sealed.

I had a problem with the player about a year ago - I had purchased a few HD-DVDs and first one of the new ones wouldn't play; then the others; then even many of the older ones that I had watched before stopped working properly. Some wouldn't boot up, others would freeze up. I was ready to buy a new player.

Coincidentally, around the same time my BR player started glitching, and Samsung told me to manually update the firmware. I did, and it fixed the problem... so I did the same on the A30... and it solved all my problems. It was weird, because I hadn't done a firmware update since some of the older discs played successfully, but playing the newer one seemed to screw it up for all future discs.
post #358 of 488
I've recently been ripping my collection of 150+ hdvds and I've yet to find one that's bad. Not saying I won't but I already have done quite a few of the combo disks and warner disks that have been mentioned and I have seen no problem so far. I was ripping just in case my XA2 or my old LG BD/HDDVD player crapped out on me.
post #359 of 488
Good news and bad news. WB contacted me today, I left a message yesterday, and was told that the HD-DVDs don't have a lifetime warranty but that they would replace 5 of my discs with Blu-Ray discs. 5 out of the 30 that don't work.

I was told that they have had to be purchased directly from Amazon, no third party, Best Buy or Wal-mart. I said I did not have the receipts to prove that I purchased directly from Amazon and Best Buy but was told that it was fine. They will be sending my a prepaid envelope soon.
post #360 of 488
Thread Starter 
That's why I just mailed all of mine directly to them, saying basically "I buy a ton of movies on all formats, so you can either replace these and ensure I keep buying them, or do nothing and ensure I buy far fewer from you from now on if they aren't guaranteed to be playable."

Just tried another copy each of "Enron: Smartest Guys in the Room" and "One Last Thing" and both are still bad. Don't know why I keep trying at this point...
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