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Sony hx729 - Page 17

post #481 of 782
Quote:
Originally Posted by BC93 View Post

I want to get some informed opinions for what I'm seeing, before I go through the hassle of calling the authorities. If I can capture the issues with my camera, I will post pictures later.

As I posted a few days ago, I have backlight bleed in both lower corners, left more than right. Doesn't seem much can be done to fix it, other than to make some adjustments that "hide" it. That is, until you open a menu or watch a movie with bars top and bottom: then, there it is. I can live with this, but sometimes it seems like the backlight is pushing through all the way around the screen. Making the edge blacks too light. Again, I could probably live with this, but...

I have bluish/purplish tinge at the vertical edge in all four corners when there are light colors on the screen. Anybody else have this or know what to call it? I've tried to ignore it, but it draws my eye there every time. It shouldn't be dark when there's a light background.

I hooked up my laptop and with a light background, it looked like the right third of the screen was darker. And very, very faint banding. I don't notice the darker area when watching regular TV, but I've noticed banding when there is a light scene with movement.

When the TV is on but there is no signal, the grey screen looks splotchy and looks like there is banding. I can't tell if it's the way the background is supposed to look or if it's the screen. Anyone else?

I flipped on a hockey game and found areas of the screen would get grainy. I didn't troubleshoot this one, because I was more interested in watching a basketball game on another channel. It looked awful too, and I had to play around with settings. I had to reset everything back to original and turn just about everything off, and it still didn't look right. I did notice, on a trip to the kitchen, that the same game on a 3yr. old 52" CCFL 120hz Samsung in the game room looked way better than what I'm getting with this Sony in my office/den. Really, everything is looking better on the Samsung, which has me leaning toward calling Sony.

Well, any help is appreciated. Thanks.

The back light bleed is a defect. I have this set (55HX729) and do not have backlight bleed/flashlighting). I have a 21 month old edge lit 52EX701 and do have flash lighting with bluish tinge when seen off center. Watching straight-on, the flash lighting isn't seen. Some of your issues such as graininess seems to be content based. I don't see banding on either set. If the back light bleed/flashlighting bother you, can you exchange it?
post #482 of 782
Quote:
Originally Posted by steve ans View Post

The back light bleed is a defect. I have this set (55HX729) and do not have backlight bleed/flashlighting). I have a 21 month old edge lit 52EX701 and do have flash lighting with bluish tinge when seen off center. Watching straight-on, the flash lighting isn't seen. Some of your issues such as graininess seems to be content based. I don't see banding on either set. If the back light bleed/flashlighting bother you, can you exchange it?

Thanks for the response steve ans. Yes, I can exchange it, and I will be contacting the company this week.
post #483 of 782
Got mine in last friday...nice

The screen is pretty glossy but unless you are watching something very dark its not a big deal during the day. I have 3 large windows right behind the couch facing the TV.

At night just shut off your lamps and enjoy the show!
post #484 of 782
What Video formats can be played off of the usb. Is .mp4 the only one?
post #485 of 782
Quote:
Originally Posted by blucadet3 View Post

Got mine in last friday...nice

The screen is pretty glossy but unless you are watching something very dark its not a big deal during the day. I have 3 large windows right behind the couch facing the TV.

At night just shut off your lamps and enjoy the show!

I also have 3 big windows across from my tv and I'm ditching my plasma because the glare is so bad. I'm really close to pulling the trigger on this tv. When watching a dark scene is the reflection all you can see or is it barely noticeable?
post #486 of 782
Quote:
Originally Posted by jdsouthard View Post

I also have 3 big windows across from my tv and I'm ditching my plasma because the glare is so bad. I'm really close to pulling the trigger on this tv. When watching a dark scene is the reflection all you can see or is it barely noticeable?

Reflective. I have sliding patio doors and windows opposite the TV. I close them when watching TV. However, the screen is reflective, just so you know.
post #487 of 782
Quote:
Originally Posted by steve ans View Post

Reflective. I have sliding patio doors and windows opposite the TV. I close them when watching TV. However, the screen is reflective, just so you know.

Back in the early days of television, TV lamps were quite the rage. These were meant to sit on top of your TV and throw light back toward the wall behind the TV. Hence 1950 TV viewers were told to turn off all other lighting in the room while watching television.

When we designed our media room we incorporated lighting behind the TV for dark time viewing and blackout style curtains on the windows for day time watching. Since our 729 sits atop a credenza, there is plenty of room behind it for back lighting. We even went to the trouble of using a light meter to ensure the color of the light was similar to the whites on the TV, as recommended by Video Essentials.

That said, this HX729 is highly reflective compared to light defusing TV screens of the past. That reflectivity is the price we pay to enjoy the stunningly crisp pictures on this television. Oddly, after two months with the TV, we hardly notice the lamp and window reflections even in the darkest of pictures.
post #488 of 782
Agree that the reflective screen does enhance the picture.
post #489 of 782
Hey all,
Curious about something cosmetic regarding my 55HX729. When I peeled off the protective film on the bezel of the TV when i took delivery December 18th, the bezel seemed perfect. Granted the LR lighting was very different (darker). I've moved, re-packed the TV perfectly (plastic/foam bag over display, styrofoam pieces, all the same as when unpacked. The lighting in my new place is brighter with new room lighting and I get direct Southern sun as well. Past apartment living room faced north so there was less sun and different lighting. The bezel has smudges about every ten inches on top and visible scratches. The only contact it had was an occasional light dusting with a clean microfiber cloth - moist or dry and some re-positioning after the move. Can HX729 owners take a look at the bezels and see how they look. Could the bezel be this soft and delicate for this to happen with very careful handling?
Thanks!
post #490 of 782
Our bezel is separating from the rest of the frame. Started out at the bottom middle, spread to the edges, and now is happening on the upper corners as well. It was wall-mounted by the techs from the local shop in mid January.

Doesn't affect performance, and it looks like the adhesive or double-sided tape just isn't holding. Kind of disappointing, but not the end of the world. At least it happened early. No issues with the screen or performance.

Took pics for the shop, they had a tech come inspect it, who said he'd seen that happen on some Samsungs...have a case open with Sony. Not sure how they'll resolve it.
post #491 of 782
Quote:
Originally Posted by steve ans View Post

Hey all,
Curious about something cosmetic regarding my 55HX729. When I peeled off the protective film on the bezel of the TV when i took delivery December 18th, the bezel seemed perfect. Granted the LR lighting was very different (darker). I've moved, re-packed the TV perfectly (plastic/foam bag over display, styrofoam pieces, all the same as when unpacked. The lighting in my new place is brighter with new room lighting and I get direct Southern sun as well. Past apartment living room faced north so there was less sun and different lighting. The bezel has smudges about every ten inches on top and visible scratches. The only contact it had was an occasional light dusting with a clean microfiber cloth - moist or dry and some re-positioning after the move. Can HX729 owners take a look at the bezels and see how they look. Could the bezel be this soft and delicate for this to happen with very careful handling?
Thanks!

I believe the finish had to arrive this way as even attempting to scratch a small, inconspicuous area of the bezel with a fingernail did not cause a scratch at all. So be it; thankfully the TV is just great.
post #492 of 782
Quote:
Originally Posted by dje31 View Post

Our bezel is separating from the rest of the frame. Started out at the bottom middle, spread to the edges, and now is happening on the upper corners as well. It was wall-mounted by the techs from the local shop in mid January.

Doesn't affect performance, and it looks like the adhesive or double-sided tape just isn't holding. Kind of disappointing, but not the end of the world. At least it happened early. No issues with the screen or performance.

Took pics for the shop, they had a tech come inspect it, who said he'd seen that happen on some Samsungs...have a case open with Sony. Not sure how they'll resolve it.

It's a warranty defect; The TV should be replaced. I believe this goes beyond a cosmetic defect. I'm confident Sony will take care of you.
post #493 of 782
Quote:
Originally Posted by steve ans View Post

I believe the finish had to arrive this way as even attempting to scratch a small, inconspicuous area of the bezel with a fingernail did not cause a scratch at all. So be it; thankfully the TV is just great.

I finally took the plastic wrap off my bezel/frame and while I don't have scratches, I do have little dents, divots and ripples that show when light hits it a certain way. The only piece that looks straight is the bottom edge. Not enough to really care about and it has no effect on the great picture, but disappointing nonetheless for the level of quality expected from a brand and price level perspective.
post #494 of 782
Quote:
Originally Posted by BC93 View Post

I finally took the plastic wrap off my bezel/frame and while I don't have scratches, I do have little dents, divots and ripples that show when light hits it a certain way. The only piece that looks straight is the bottom edge. Not enough to really care about and it has no effect on the great picture, but disappointing nonetheless for the level of quality expected from a brand and price level perspective.

Probably just how it coms out of the mold. As per scratches, you can't feel them, you can just see them upon CLOSE inspection. I imagine this is the trouble with most piano black finishes.
post #495 of 782
Quote:
Originally Posted by steve ans View Post

Probably just how it coms out of the mold. As per scratches, you can't feel them, you can just see them upon CLOSE inspection. I imagine this is the trouble with most piano black finishes.

Agreed, probably how it comes out of the mold. On my 46" the top edge marks are verticals about 3" apart in some places (a few are 2"). Actually, most around the edge look like there's probably a straight extrusion/rib on the backside. I do have a circle indent on the right edge that lines up with the screw on the back, so obviously that screw is snug. A few other screw areas are wavy.

Yep, I can confirm the scratches on close inspection. I thought I saw a fingerprint or smudge from having just taken the plastic wrap off, but up close = scratches. Definitely a soft plastic.

Of course, without lights or my windows reflecting in/on the plastic and looking close at the frame, I wouldn't notice it.
post #496 of 782
Quote:
Originally Posted by BC93 View Post

Agreed, probably how it comes out of the mold. On my 46" the top edge marks are verticals about 3" apart in some places (a few are 2"). Actually, most around the edge look like there's probably a straight extrusion/rib on the backside. I do have a circle indent on the right edge that lines up with the screw on the back, so obviously that screw is snug. A few other screw areas are wavy.

Yep, I can confirm the scratches on close inspection. I thought I saw a fingerprint or smudge from having just taken the plastic wrap off, but up close = scratches. Definitely a soft plastic.

Of course, without lights or my windows reflecting in/on the plastic and looking close at the frame, I wouldn't notice it.

I believe the bezel is hard when it is sold but warm enough during manufacture to cause these cosmetic issues. It could be worse. I have a great picture on my 55HX729.
post #497 of 782
Quote:
Originally Posted by tmanpro View Post

received 65hx729 as part of optical block exchange. Tv developed the vertical banding shown in your pic. Called Sony and the replaced it. The replacement look great out of the box. Did the Sony update and the bands came back. After a session with Sony on the phone, it was decided to replace it again and not update. We'll see what happens.

next one out of the box, same banding. Anyone else with 65hx729 having the same problem?
post #498 of 782
I got a firmware update notification today, on the sony kdl55hx729. Any one else notice, i did not do the update as yet was waiting on a change log. By the way i do you know what firmware you currently have?
post #499 of 782
Quote:
Originally Posted by robrob2012 View Post

I got a firmware update notification today, on the sony kdl55hx729. Any one else notice, i did not do the update as yet was waiting on a change log. By the way i do you know what firmware you currently have?

Got one a while back but not recently.
post #500 of 782
Quote:
Originally Posted by robrob2012 View Post

By the way i do you know what firmware you currently have?


I just picked up this tv from Sony last week and will be messing with it today. If I find the firmware info then I will let you know. There is a ton of things in this menu to look at.




Can someone tell me if this tv has an hour meter built into it? If so then Im pretty sure it can only be accessed from the service menu. Can someone tell me how to get access to the service menu?
post #501 of 782
I have software version PKG3.904AAA
post #502 of 782
how did u figure that out


Quote:
Originally Posted by steve ans View Post

I have software version PKG3.904AAA
post #503 of 782
After 95 days my tv stop working and i'm having a hard time with sony, do not buy this tv.
Kdl55hx729.
I'm tired of sony. i should get samsung like i said 3 month ago on this forum.
post #504 of 782
Quote:
Originally Posted by robrob2012 View Post

how did u figure that out

Settings, Product Support, Contact Sony
post #505 of 782
Quote:
Originally Posted by Ir bass View Post

After 95 days my tv stop working and i'm having a hard time with sony, do not buy this tv.
Kdl55hx729.
I'm tired of sony. i should get samsung like i said 3 month ago on this forum.

Samsung has its share of issues. Read the Samsung threads. It's unfortunate that this happened. You are covered by warranty (18 months). What did Sony say?
post #506 of 782
I am surprised there is not a bigger owner's thread for this set. Any reason why? I just picked up a 46" floor model at BB for 15% off. They have had it on display in the speaker isolation room since last summer. Does anyone think I need to worry about the miles on her? They "assured" me that it was not on constantly like their other displays. I guess I believed them? Either way I got into a very slick set for a little over $1k and the wife concurs on the high quality picture.

Just a few questions/observations for anyone still reading this thread:

1) Anybody else feel the picture is actually more "Realistic" with the Reality Control turned off? Maybe I just need to play with it more, but to me the Standard preset with that effect turned off is more pleasing to my eye.

2) Motionflow is very cool. I have it on Standard. Smooth seems like too much (although it does look nice when it isn't artifact-ing). This type of smoothness is exactly what I was missing from my Panny G20 plasma.

3) I will definitely try out some settings listed here although the presets are very satisfactory. I suppose there is always room for improvement, but it aint exactly lacking anything at the moment.

4) I have updated the firmware with no problems. I have only really tried Netflix. Nice picture. Don't really need the other internet content.

5) Extended warranty purchase? I'm inclined to roll the dice here as it has already been in use for 9 months with no apparent issues.

Thanks for any replies and I'm sure I'll think of more as I spend more time with this gorgeous TV.
post #507 of 782
Got my 55HX729 for $1399 on Black Friday w/e. Did not purchase an extended warranty because this set comes with an 18 month warranty. It has a GREAT picture both 2D and 3D.
post #508 of 782
Hmmm....after reading through this thread I feel I may have over payed for a demo model. $1200 after tax for a April 2011 build 46". I mean I am 99% satisfied with the quality and performance of the set, but it seems I could get it a couple hundred cheaper through online dealers. Should I try and leverage a lower price with BB?
post #509 of 782
Yes. Although the Black Fiday prices weren't repeated, yours was not a great buy. Mine was new. Return it, that's my opinion.
post #510 of 782
Yeah that's definitely a good option. The question would be what to do next? My budget only allows ~$1500.
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