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Sony hx729 - Page 25

post #721 of 782
Quote:
Originally Posted by chi_guy50 View Post

Thanks, Steve. I'm glad to see that you're still around, since I relied on your feedback more than once in my pre-purchase exploration of the HX729.


No need to thank me because what you said you said it very well! Don't worry chi guy I aint going anywhere because I have learned to love the forums here on AVS. biggrin.gif
post #722 of 782
I'm experiencing a strange ancillary issue with my recently purchased KDL-46HX729. I have wall-mounted the set, and for back-lighting I am using a Soundscience (by Antec) HDTV Bias Lighting LED light strip which has a USB connector and an in-line on/off switch. The lighting effect is perfect and it functions as designed, coming on when the TV is powered on and turning off within about 30 seconds of the TV being powered off.

The strange issue I am having is that the LED light strip will also turn on (and then eventually turn back off) at odd times when the TV is off. The timing seems to be random, and since this is in the master bedroom the occasional 2:00 AM or 4:00 AM burst of white light can be extremely annoying. As far as I know, the USB port should not be receiving voltage when the TV is in stand-by or off mode, and I am puzzled what could be causing this issue.

Obviously, I could resort to using the in-line on/off switch on the light strip, but that is a cumbersome and very inconvenient solution which would considerably diminish the utility of the back-lighting. It is also not the way that this light was intended to be used.

I have contacted Sony customer support with (predictably) no meaningful help. One CSR said this was "normal" (even while confirming the the USB port should not be powered when the TV is in standby!) and a second suggested that I might need to ask for warranty repair service without offering any diagnosis of the issue.

I have performed the following troubleshooting steps with no improvement:

1) Tested both USB ports
2) Tried all three USB display settings on the TV ("slideshow," "thumbnail" and "off")
3) Tested with the TV powered off (vs. standby mode)
4) Disabled the wireless connection
5) Disabled the CEC (which Sony calls "Bravia Sync") with the Home Theater System
6) Performed a factory reset of the TV
7) Tested with a second LED light strip
8) I have also tested the LED light strip on my living room Sony XBR-55HX929, where I did not observe the random on/off anomaly.

The TV's only inputs at present are coaxial cable directly from the wall outlet (Comcast digital cable TV) and HDMI to a Sony HT-CT350 Home Theatre System. All other components (TiVo and BRD/VHS player) are connected via HDMI to the HT-CT350. The TV is plugged into a Rapid Link Power Kit wall outlet which, in turn, is plugged into a Cyberpower UPS serving all four components.

It's bugging me that I can't isolate the cause of this issue and I'm hoping someone here can shed some light. Perhaps there's a simple solution (or even just an explanation) that escapes me. If nothing else, it would be helpful if I could approach Sony's warranty service with the information that "X" is causing a malfunction.
post #723 of 782
Quote:
Originally Posted by kmackenz View Post

I am occasionally see the TV "reboot" every so oftern.... Maybe once or twice a month. Usually within in the first few minutes of being on... Anyone else seen that? My firmware is up to date....

Yeah, same issue with my 18 month old KDL55HX729. The occasional power toggles started about a week ago. I see it right after power up but not thereafter and it occurs every couple of days. Sometimes one power off/on sometimes two. No clue what or why but I bet it has to do with the most recent firmware update.

Dave
post #724 of 782
RE my post #722 above:

After further troubleshooting, I believe I've isolated the cause of the random on/off cycling of the USB-connected LED light strip. Disabling the Rovi On Screen Guide seems to have resolved the issue. According to the iManual, "DAM (Download Acquisition Mode) is used for software updates and/or collecting data for Rovi On Screen Guide. When DAM is activated, power consumption may increase." I believe Rovi attempts to connect about four times a day when the TV is in standby mode, and that could explain the power cycling in the middle of the night. Just for good measure, I've also disabled the automatic firmware updating; but I suspect the latter is less of an issue.
post #725 of 782
Here's a query that applies to my 55HX729, as well as my Sony Blu-Ray DVD, and each's wireless connection. On both of them, during Netflix broadcasts, it bogs down and buffers pretty regularly, sometimes freezing for several minutes, to the point of aggravation.

It's worse when multiple people are online, but I've seen it happen when no one else is on as well. Admittedly, it's not super high speed ( 8 MBps? ) DSL, but it's far from dial-up.

As a test, we hooked up the kids' Wii to it to access Netflix. No buffering, no bogging down.

Anyone else have this issue? Does Sony just use lame wireless components? I'm wishing I'd put in a hard-wired network drop where the TV / home entertainment equipment is, but twelve years ago when we built the house, online streaming content wasn't what it is today.

Is there any way to tweak / adjust the wireless to improve wireless / Netflix performance for either the TV or the DVD player?

Thanks kindly in advance.
post #726 of 782
I have the fastest possible DSL where I live: a miserable 1.5 Mbps- the lowest Verizon speed and all I can get (actually, it usually measures 2.2-2.8Mbps). Although a movie may take a few moments to start either through the app on my 55HX729 or my BDP S590, there are no slow downs once it starts. Or if that were to occur, it occurs very rarely.
post #727 of 782
Quote:
Originally Posted by dje31 View Post

Here's a query that applies to my 55HX729, as well as my Sony Blu-Ray DVD, and each's wireless connection. On both of them, during Netflix broadcasts, it bogs down and buffers pretty regularly, sometimes freezing for several minutes, to the point of aggravation.

It's worse when multiple people are online, but I've seen it happen when no one else is on as well. Admittedly, it's not super high speed ( 8 MBps? ) DSL, but it's far from dial-up.

As a test, we hooked up the kids' Wii to it to access Netflix. No buffering, no bogging down.

Anyone else have this issue? Does Sony just use lame wireless components? I'm wishing I'd put in a hard-wired network drop where the TV / home entertainment equipment is, but twelve years ago when we built the house, online streaming content wasn't what it is today.

Is there any way to tweak / adjust the wireless to improve wireless / Netflix performance for either the TV or the DVD player?

Thanks kindly in advance.

My experience is that hard wired connection to a router is always better than wireless.

We have a meager 6.0 mbs DSL connection which AT&T claims is not throttled when other users come online in our neighborhood. Our wireless access to the internet slows to as much as 3.0 mbs during heavy usage on our LAN.

We use Amazon Prime, not Netflix, and once the stream starts, it almost never slows down or pixelates. We access Amazon Prime using the Sony 3D Blu Ray player because we think the 55HX729 menu system is clunky and harder to use.

The variable factors here are the router and the streaming devices. I tried Google TV with a Logitech Revue and it streamed okay but the processor in the Revue was such a piece of crap that we ripped it out and will await something better such as Chromecast when the time is right.

Bottom line: Get a fast router and hard wire everything to it. The age of true wireless is still slightly out in the future. Good luck.

Dave
post #728 of 782
Yeah, I've been in IT for all of my professional career ( 28 years...yikes! ), and I should have seen it coming, and run another network drop back there.

Still, I think there's an issue with Sony's wireless HW. I haven't dug into the settings, as it's usually my wife or kids that have to deal with it, less than me ( I just hear them kvetching about it ). If I were directly affected by it more often, I'd probably investigate in more in earnest.

But the Wii never bogs down or goes into buffering...the 729 and the BRDVD do it every few minutes. You'd think there would be a way to set it to cache more, in the event that the bandwidth drops ( maybe there is, since I admittedly haven't looked that hard into it ). So I don't think it's a problem with either of the Sony products in and of themselves, since it's consistent with both. I'm thinking that, when it came time for cost-cutting to make a price point, this is where they did it with both.

Just wondering if anyone else has experienced any similar issues. Happy to hear about it if folks have, especially if there's an easy fix.
post #729 of 782
Hey there again. My lack of issues could be my Apple AirPort Extreme for my router. Who knows?
post #730 of 782
Quote:
Originally Posted by dje31 View Post

Yeah, I've been in IT for all of my professional career ( 28 years...yikes! ), and I should have seen it coming, and run another network drop back there.

Still, I think there's an issue with Sony's wireless HW. I haven't dug into the settings, as it's usually my wife or kids that have to deal with it, less than me ( I just hear them kvetching about it ). If I were directly affected by it more often, I'd probably investigate in more in earnest.

But the Wii never bogs down or goes into buffering...the 729 and the BRDVD do it every few minutes. You'd think there would be a way to set it to cache more, in the event that the bandwidth drops ( maybe there is, since I admittedly haven't looked that hard into it ). So I don't think it's a problem with either of the Sony products in and of themselves, since it's consistent with both. I'm thinking that, when it came time for cost-cutting to make a price point, this is where they did it with both.

Just wondering if anyone else has experienced any similar issues. Happy to hear about it if folks have, especially if there's an easy fix.

If I could make another suggestion.

As a former IT guy, surely you can build an Ethernet patch cable, run it across the carpeting or down the hall, connect your streaming device to the router on a temporary basis and see if results improve.

I once built an 80 foot Ethernet Cable to debug a slow wireless connection from a remote PC. In my case it was poor wireless adapter performance so I pulled a permanent cable under the house and my problem disappeared.

This is a quick and dirty way to isolate your problem.

Dave
post #731 of 782
Yeah, there's a network drop about 15' away, but I haven't tested this...I guess it's about time to do so, and see if the bottleneck is the wireless or not.

Crude, but effective.
post #732 of 782
Quote:
Originally Posted by dje31 View Post

Here's a query that applies to my 55HX729, as well as my Sony Blu-Ray DVD, and each's wireless connection. On both of them, during Netflix broadcasts, it bogs down and buffers pretty regularly, sometimes freezing for several minutes, to the point of aggravation.

It's worse when multiple people are online, but I've seen it happen when no one else is on as well. Admittedly, it's not super high speed ( 8 MBps? ) DSL, but it's far from dial-up.

As a test, we hooked up the kids' Wii to it to access Netflix. No buffering, no bogging down.

Anyone else have this issue? Does Sony just use lame wireless components? I'm wishing I'd put in a hard-wired network drop where the TV / home entertainment equipment is, but twelve years ago when we built the house, online streaming content wasn't what it is today.

Is there any way to tweak / adjust the wireless to improve wireless / Netflix performance for either the TV or the DVD player?

Thanks kindly in advance.

I've have issues with streaming video to the HX729/S590 from a network hard-drive. I've also have gotten very poor network speed (~ 9-15 MBps) on my laptop that is about 10 feet from a Cisco router in a storage closet (TV/BR/Laptop & Router are all in the basement). Other times, the laptop will connect at full speed (144 MBps). I know from experience that wireless is very particular on the environment it is located. This is why I wanted to make sure I had a network connection by the HT equipment. I wish the HX729 & S590 both had 5GHz wireless instead of only 2.4GHz

Where is the Wii relative to the TV? I'm wondering if that small distance may be making/breaking your signal strength. If you have a laptop, you may want to try using the network connection menu in Windows to guage your network speed relative to location in the room. I would suggest a media bridge to see if that solves your problem. This way you can get wireless to the general area, but hardwire the components to the bridge.
Quote:
Originally Posted by Leftcoastdave View Post

If I could make another suggestion.

As a former IT guy, surely you can build an Ethernet patch cable, run it across the carpeting or down the hall, connect your streaming device to the router on a temporary basis and see if results improve.

I once built an 80 foot Ethernet Cable to debug a slow wireless connection from a remote PC. In my case it was poor wireless adapter performance so I pulled a permanent cable under the house and my problem disappeared.

This is a quick and dirty way to isolate your problem.

Dave

Good suggestion Dave. The network guy at work suggested I buy a premade CAT6 patch cable since the integrity of the twisted-pair when you connect the plug is very important and if I did it myself I could easily not twist the pairs correctly and lose some performance. Also, I didn't want to have to buy a spool with well more than what I need. I guess with both of you being being in IT, a small length could possibly "fall off the truck".

I used Monoprice.com and since the price difference between CAT5e and CAT6 is small ($2.84 vs $3.68 for a 20' patch cable), I figured might as well try to future -proof the network as much as reasonably possible since I wanted a Gigabit capable home network.
post #733 of 782
Im hoping someone can help me out with my 55hx729. I am getting the 8 blinks from the standby light. I am unable to connect to the network and after about 1 minute of the tv being on it will go black and the SONY logo appears. The tv will restart 3 times like this and then shut off for good displaying the 8 blinks. Can anyone offer me some help here? I did do the "reset" procedure but I dont know if it is actually working. Shouldnt the tv start all over again like it was from the factory and ask me to set it up? It goes right back to the channel it was on before it shut off. This TV was given to me by Sony when they had that huge warranty claim thing going on with the older models that were burning inside from the bulbs. I had bad luck with that one and now here I am again with another Sony TV that is not working!!!
post #734 of 782
I was able to connect to my network through the LAN connection but after trying to do a software update I am now getting this message...

Software update data cannot be found. The TV could not check for an update through the network. Please check your network settings or connection. (2152)
post #735 of 782
Quote:
Originally Posted by BOTTLEDZ28 View Post

Im hoping someone can help me out with my 55hx729. I am getting the 8 blinks from the standby light. I am unable to connect to the network and after about 1 minute of the tv being on it will go black and the SONY logo appears. The tv will restart 3 times like this and then shut off for good displaying the 8 blinks. Can anyone offer me some help here? I did do the "reset" procedure but I dont know if it is actually working. Shouldnt the tv start all over again like it was from the factory and ask me to set it up? It goes right back to the channel it was on before it shut off. This TV was given to me by Sony when they had that huge warranty claim thing going on with the older models that were burning inside from the bulbs. I had bad luck with that one and now here I am again with another Sony TV that is not working!!!

Quote:
Originally Posted by BOTTLEDZ28 View Post

I was able to connect to my network through the LAN connection but after trying to do a software update I am now getting this message...

Software update data cannot be found. The TV could not check for an update through the network. Please check your network settings or connection. (2152)

Not time to panic ....

I had both the above behaviors earlier this afternoon on my 20 month old KDL55HX729. It feels like an aborted software update. After 10 minutes staring at a black screen with a fast blink red light, I did a power down by unplugging the power cord. After five minutes I powered back up and went through the network setup which verified wired connectivity to my network.

The power off/on reset seems to have corrected the problems for now but I confess I did not go through the "check for updates" exercise once I saw my internet connection was okay. Have been running okay for about 2 hours since the reset..

Dave
post #736 of 782
I'm having the exact same issue on my 55HX729. Turned on the football game tonight and the TV would restart every 30 seconds. I unplugged the TV and plugged it back in. No go. I then reset the TV and it is at least up and running. However, I get the same SW update error that BottledZ28 is getting. I did try to load the latest firmware through USB but the support site only have the firmware release from June and the TV won't load it..

I found that the TV will lock up and restart if I try to set up the wireless network. If I connect through a wired network the TV will restart every 30 seconds. As long as I turn wireless off and do not plug in a wired network connection the TV works fine.

I've had no luck getting through to Sony support. Certainly seems like a bad firmware update.
post #737 of 782
Quote:
Originally Posted by daishi013 View Post

I'm having the exact same issue on my 55HX729. Turned on the football game tonight and the TV would restart every 30 seconds. I unplugged the TV and plugged it back in. No go. I then reset the TV and it is at least up and running. However, I get the same SW update error that BottledZ28 is getting. I did try to load the latest firmware through USB but the support site only have the firmware release from June and the TV won't load it..

I found that the TV will lock up and restart if I try to set up the wireless network. If I connect through a wired network the TV will restart every 30 seconds. As long as I turn wireless off and do not plug in a wired network connection the TV works fine.

I've had no luck getting through to Sony support. Certainly seems like a bad firmware update.

Add me to the list of the 8 Blinks and restart every 30 Seconds. My 65HX729 was also part of the Sony Exchange Program and is about 20 months old. I have it set to not do updates unless I check. I am also using a hard wired internet connection. After watching a Blu Ray movie tonight, I switch to watch a show on Direct tv and the 8 blinking lights started and then the set would reset. I'll pull the plug and let her sit overnight and see what happens.....
post #738 of 782
Quote:
Originally Posted by Leftcoastdave View Post


Not time to panic ....

I had both the above behaviors earlier this afternoon on my 20 month old KDL55HX729. It feels like an aborted software update. After 10 minutes staring at a black screen with a fast blink red light, I did a power down by unplugging the power cord. After five minutes I powered back up and went through the network setup which verified wired connectivity to my network.

The power off/on reset seems to have corrected the problems for now but I confess I did not go through the "check for updates" exercise once I saw my internet connection was okay. Have been running okay for about 2 hours since the reset..

Dave

I'm suffering the on/off to blinking light issue too. It's happened a couple of times over the past few months. My 46HX729 is 22 month old, so outside the 18month Sony warranty. The first time it happened I did a partial reset - just unplugged and let it sit for a bit. It shut off and on again a few days later and I just turned it off normally for a few minutes. Then it was fine for a while. Honestly, until today, I hadn't noticed the power light blinking 8 times.

I came here tonight to find the picture settings I couldn't write down before the reset. Don't take this the wrong way, but I'm glad to see others suffering from this too. It's oddly comforting that I'm not the only one. Maybe we can figure out a solution.

Tonight it was stuck in a loop so I did a full reset as per Sony instructions. It turned off/on again after the initial setup and made me go through the initialization again. Though, the second time it kept my date and time and wireless settings. I might do it a second (third) time to see if it does the reset without issue. The off/on came when I tried to get the wireless to run an update. I ran the "refresh internet content" under Network and then realized, that I wanted the "Software Update" under Product Support. As I hit the return button the TV turned off/on. This time when I tried to run Software Update I get the error:

"Software update data cannot be found. The TV could not check for and update through the network. Please check your network settings or connection. (2103)"

As I sit here typing, every time I try the "refresh internet content", the TV turns off/on or it turns off with the blinking light. If I try the software updates, I get that 2103 error. I'm beginning to think the wireless has something to do with the issue or maybe the main board is failing, if the wireless is on that.

I've tested the wireless settings and it's getting a signal and IP. Something is screwed up. I'll have to try a wired connection.
Edited by BC93 - 10/17/13 at 8:49pm
post #739 of 782
Has anyone had any luck getting a hold of Sony?

The problem for me only happens when I try to do anything with the network settings. Wired or wireless cause it either to reboot or lock up/restart. With all of us having the same problem around the same time I have to believe it is a SW issue. Hopefully an updated firmware can be put online so we can install through USB. I don't want to take the chance of installing through the network and have it reboot during the firmware upgrade.

Does anyone know how to see what firmware version is loaded? The process on Sony's website is not available in the current TV menus.

It's a little funny though. I was in the process of updating my (2) PC's to Windows 8.1 tonight when this started happening. First thing I thought was how the heck did MS screw up my TV. I know Windows 8 can see the TV through my network so I was thinking that could be it.

Hope we are able to find something out soon.
post #740 of 782
Well, tried a wired connection and the "refresh internet content" worked. But the software update gave the 2103 error again. Tried the 'refresh internet content' a second time and it worked again. Then I tried Software update a second time and it worked giving the "No newer version of the TV software was found". So, I'm inclined to turn off the wireless and see how things go for a while.

Back to resetting the picture settings...
post #741 of 782
BC93 - I don't suppose you have your picture settings written down somewhere do you? I haven't touched mine for 2.5 years and didn't write them down before I reset. It would at least give me a starting point until I can run the calibration disk.

Thanks
post #742 of 782
Quote:
Originally Posted by daishi013 View Post


Does anyone know how to see what firmware version is loaded? The process on Sony's website is not available in the current TV menus.

Under product support > Contact Sony? My TV shows Software Version: PKG4.0021AAA. Would that be it?
post #743 of 782
Quote:
Originally Posted by daishi013 View Post

BC93 - I don't suppose you have your picture settings written down somewhere do you? I haven't touched mine for 2.5 years and didn't write them down before I reset. It would at least give me a starting point until I can run the calibration disk.

Thanks

Sorry, I'm in the same boat. That's how I ended up here tonight. Was going to look back through the thread for settings. I know I had a lot of the "features" turned off, but as far as detailed settings, I can't remember.

[Edit] Just did a thread search for 'calibration' and found MoonRabbit's calibration. I think that's where I started from last time.
Edited by BC93 - 10/17/13 at 8:45pm
post #744 of 782
I noticed in the other Sony threads here, that other Sony Models are going through the same issues tonight, seems related to a Sony server being down or something like that....Maybe a fix is in the works.....
post #745 of 782
Quote:
Originally Posted by kr88 View Post

I noticed in the other Sony threads here, that other Sony Models are going through the same issues tonight, seems related to a Sony server being down or something like that....Maybe a fix is in the works.....

C.f. my post in the HX929 thread.

QUOTE: I haven't found any official published explanation from Sony yet, but it was clearly a server issue on their end. Multiple users of various networked Sony devices (including yours truly) experienced similar rebooting issues simultaneously yesterday. My 46HX729 was displaying the 8 X red blinks, which doesn't appear to be a recognized error code at least according to my HX929 service manual (I never tried turning on my 55HX929 last night but I assume it would have had the same issue). At any rate, the problem seems to have been resolved as of this writing.
post #746 of 782
Same thing here. I have a 55HX729 bought new in July 2011. Turned on yesterday afternoon and got the 4 times blink off-on then 8 flashing red lights. I thought I was going to have to actually use my extended warranty, but...

I found a troubleshooting guide for the HX720 that had a first step saying to first disconnect everything connected to the TV. Then, unplug power to the TV. I did that and left it unplugged for 10 minutes.

Then I connected everthing back into the TV before plugging in the power, then plugged power. That seemed to fix it for me, as I didn't have any wierd flickers or anything else after that all night. So I didn't need to do a full reset thankfully, which would of course been a PITA.
post #747 of 782
Well I thought I was out of the woods but I am right back to blinks again. I was able to do a SW update through a wired connection late last night and all seemed well. The TV worked fine this morning and this evening. The TV is currently on wireless network It worked fine all evening and as soon as I finished watching a movie on netflix it froze and started the reset thing again. I did some looking around and found what MAY be the issue. Here are a few links. Check them out and let me know if this issue pertains to our problems.



http://www.sony.com.au/support/announcement/563909/product/kdl-55hx750


http://www.dtvforum.info/index.php?showtopic=134409
post #748 of 782
Quote:
Originally Posted by BOTTLEDZ28 View Post

Well I thought I was out of the woods but I am right back to blinks again. I was able to do a SW update through a wired connection late last night and all seemed well. The TV worked fine this morning and this evening. The TV is currently on wireless network It worked fine all evening and as soon as I finished watching a movie on netflix it froze and started the reset thing again. I did some looking around and found what MAY be the issue. Here are a few links. Check them out and let me know if this issue pertains to our problems.



http://www.sony.com.au/support/announcement/563909/product/kdl-55hx750


http://www.dtvforum.info/index.php?showtopic=134409

You may now be having a different issue. How many red blinks do you get this time?
post #749 of 782
I am still getting 8 blinks. Tv resets about once a minute for 3 times and then shuts down and starts the blinking sequence.
post #750 of 782
Quote:
Originally Posted by BOTTLEDZ28 View Post

I am still getting 8 blinks. Tv resets about once a minute for 3 times and then shuts down and starts the blinking sequence.

First try a soft reset: Unplug the TV from the power source for at least 30 minutes; then plug it back in and verify whether the issue has been resolved. With a soft reset the only setting you should have to re-enter is the TV's clock.
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