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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 461

post #13801 of 17945
6/21/12 at 1:14am
Hello All,

I am a new member but old reader of AVS. I recently bought a 3312ci and have worked through most of my issues thanks to this thread. One issue left is the loss of my GUI when I select another video source for anything NET/USB related. Works fine for the tuner part.

I SENT THIS RESPONSE TO DENON SUPPORT BELOW:

-Quoted from avsforum.com

"7. Sometimes the GUI will not appear when the NET/USB source is selected on the networking models.

1/23/12: Denon's response: Although originally reported as a hardware issue, this issue is not wide spread and is being handled on a case by case basis by Denon service. Several work arounds include setting HDMI Control to OFF or unplugging the AVR for 10 minutes, or better yet, unplugging it overnight (neither of which should reset any settings). Yet, another solution has been to turn on the AVR first, followed by the TV. "

I have done all of this and I still have no video with any NET/USB options. It does work with Radio/internet Radio. Is there any resolution to this problem?-

I GOT THIS RESPONSE BACK FROM DENON:

-Hello Henry,

Just to clarify, whoever posted that response on AVS is not a Denon employee nor affiliated with Denon Electronics is any way.

That being said, we have not been able to duplicate a NET/USB GUI issue here in our test lab with any of our models.

-What make and model TV are you using?
-How long is the HDMI run from the 3312 to the TV?
-Are you using Cat 5 / Cat 6 baluns?
-Are the 3312 and TV running the latest firmware?
-Can you output the 3312's GUI (setup) menu consistently?

You also commented that you have OSD info when playing back the Tuner Internet Radio. The OSD info generated by those two sources is 480i, which is the same as the NET/USB GUI. Have you tried disconnecting the Ethernet connection and then selecting NET/USB on the 3312 to see if you get different results?

Thank you,

Technical Support / Custom Install
D&M Holdings NA -

I have a feeling I may get no were with this. What can I do to have some success with this?

I had the GUI for about a second when I first selected a different video source but it has not worked since. Works fine when I have just the "SOURCE" selected.
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post #13802 of 17945
6/21/12 at 2:18am
Quote:
Originally Posted by Drummernaut View Post

Hello All,
I am a new member but old reader of AVS. I recently bought a 3312ci and have worked through most of my issues thanks to this thread. One issue left is the loss of my GUI when I select another video source for anything NET/USB related. Works fine for the tuner part.
I SENT THIS RESPONSE TO DENON SUPPORT BELOW:
-Quoted from avsforum.com
"7. Sometimes the GUI will not appear when the NET/USB source is selected on the networking models.
1/23/12: Denon's response: Although originally reported as a hardware issue, this issue is not wide spread and is being handled on a case by case basis by Denon service. Several work arounds include setting HDMI Control to OFF or unplugging the AVR for 10 minutes, or better yet, unplugging it overnight (neither of which should reset any settings). Yet, another solution has been to turn on the AVR first, followed by the TV. "
I have done all of this and I still have no video with any NET/USB options. It does work with Radio/internet Radio. Is there any resolution to this problem?-
I GOT THIS RESPONSE BACK FROM DENON:
-Hello Henry,
Just to clarify, whoever posted that response on AVS is not a Denon employee nor affiliated with Denon Electronics is any way.
That being said, we have not been able to duplicate a NET/USB GUI issue here in our test lab with any of our models.
-What make and model TV are you using?
-How long is the HDMI run from the 3312 to the TV?
-Are you using Cat 5 / Cat 6 baluns?
-Are the 3312 and TV running the latest firmware?
-Can you output the 3312's GUI (setup) menu consistently?
You also commented that you have OSD info when playing back the Tuner Internet Radio. The OSD info generated by those two sources is 480i, which is the same as the NET/USB GUI. Have you tried disconnecting the Ethernet connection and then selecting NET/USB on the 3312 to see if you get different results?
Thank you,
Technical Support / Custom Install
D&M Holdings NA -
I have a feeling I may get no were with this. What can I do to have some success with this?
I had the GUI for about a second when I first selected a different video source but it has not worked since. Works fine when I have just the "SOURCE" selected.

Goto Menu> System setup>Option setup>GUI>NET/USB> you have 4 selections (Always, 30s, 10s or OFF). I have mine set to Always.

Hope that helps.
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post #13803 of 17945
6/21/12 at 3:27am
Quote:
Originally Posted by pieandchips View Post

Well this is weird,-
Has anyone with a 2112 had their AVR change HDMI inputs at random intervals?
Since upgrading firmware a couple of weeks ago about ten times now my AVR has flicked to HDMI2 which is currently a TiVoHD that is powered off (no power plugged in).
No HDMI control running on any device.
No other source of IR in the room that could be changing it.
I really don't want to default the Denon just yet, but wondered if this is a known issue?

It's been known to happen from time to time on some units. First try a soft reset (ie. unplug for 10 minutes), then if no joy, a hard reset (microprocessor reset).
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post #13804 of 17945
6/21/12 at 3:29am
Quote:
Originally Posted by sskings View Post

OK. Another potential issue with the new firmware. Since updating the firmware my DLNA is dead. I use MediaCenter 17. MC can't send anything to the receiver, although Windows still sees it. Anyone else?

Try unplugging the AVR for 10 minutes and if still no joy, do a network reset (see post #5).
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post #13805 of 17945
6/21/12 at 3:30am
Quote:
Originally Posted by SanchoPanza View Post

1 nice feature of the 3312 over the 3311, the 3312 decodes dts mstr 5.1 as dts mstr 7.2:cool:

No reason the XX11 models wouldn't do this as well.
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post #13806 of 17945
6/21/12 at 3:31am
Quote:
Originally Posted by bytebuster View Post

Jds, i checked the firmware revision on my 3312. It says version 1
Not sure what the upgrades will bring me.
The network apps seem to work ok for me (airplay is the only thing that primarily interests me)
In that case can I live without the update. Do these updates add to better receiver performance or fidelity?

Review the firmware update change log provided in post #6. If you're not experiencing any of the issues listed, then no reason to update, however, it's likely worthwhile to do at least one update to know it can successfully be done while the unit is still under warranty.
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post #13807 of 17945
6/21/12 at 3:40am
Quote:
Originally Posted by Drummernaut View Post

Hello All,
I am a new member but old reader of AVS. I recently bought a 3312ci and have worked through most of my issues thanks to this thread. One issue left is the loss of my GUI when I select another video source for anything NET/USB related. Works fine for the tuner part.
I SENT THIS RESPONSE TO DENON SUPPORT BELOW:

Not sure what you hoped to accomplish by sending that post info to Denon, however, it is indeed a summary of what others have been told when contacting Denon support. The problem is that depending on which rep you contact, different information is provided (some saying it's not an issue and others saying it is and that the unit must be sent in for repair). In fact if you have been following this thread, you'll note just last week a member posted Denon is replacing the HDMI board on his unit to resolve this issue.
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post #13808 of 17945
6/21/12 at 5:58am
Quote:
Originally Posted by jdsmoothie 
Jump up and down a few times with a few Hail Marys, that should do it!
--He didn't say that really.. biggrin.gif

Bah! If it's not one problem, it's another with these temperamental things it seems.

Okay thanks JDS. I'm going to perform a hard reset then a restore. If that doesn't fix it I will run setup again but not keen as the profile I have now is almost perfect frown.gif
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post #13809 of 17945
6/21/12 at 6:16am
^^
Hah ... funny guy. smile.gif

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_50#user_L3
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post #13810 of 17945
6/21/12 at 6:20am
There's a lot of discussion about "recent firmware" lately. I haven't been following recently but updated the f/w in May on my 2312ci when originally setting it up. Has there been a more recent f/w released?
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post #13811 of 17945
6/21/12 at 6:30am
^^
These discussions are likely a result of the recent 3312CI purchases from the Amazon Gold Box deal, bringing the new unit's firmware up to date.
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post #13812 of 17945
6/21/12 at 7:02am
Thanks jd. I looked at post 6 but the only f/w I saw that was more recent was for the 2112ci.

Dam, that amazon deal was epic though! Just slightly more than I paid for my 2312ci for MultiEQ XT32. Who knew? Well I'm still pleased with the 2312ci I have. Even though it is probably less powerfull than the 889 it replaced (lighter) the network capabilities and GUI are superior and I don't really play it all that loud anyhow.
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post #13813 of 17945
6/21/12 at 7:11am
^^
XT32? All XX12 and XX13 "CI" models have XT.
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post #13814 of 17945
6/21/12 at 7:36am
Sorry. I was thinking Audessy DSX.
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post #13815 of 17945
6/21/12 at 7:45am
Ah .. yes then, Audyssey DSX (front wide/height) only featured on the 2312CI and 3312CI. smile.gif
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post #13816 of 17945
6/21/12 at 7:45am
Sorry. I was thinking Audessy DSX.
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post #13817 of 17945
6/21/12 at 10:28am
Quote:
Originally Posted by plasmaowner View Post

Goto Menu> System setup>Option setup>GUI>NET/USB> you have 4 selections (Always, 30s, 10s or OFF). I have mine set to Always.
Hope that helps.

Thanks plasmaowner for the suggestion. That was one of the first things I tried with no success.

Quote:
Originally Posted by jdsmoothie View Post

Not sure what you hoped to accomplish by sending that post info to Denon, however, it is indeed a summary of what others have been told when contacting Denon support. The problem is that depending on which rep you contact, different information is provided (some saying it's not an issue and others saying it is and that the unit must be sent in for repair). In fact if you have been following this thread, you'll note just last week a member posted Denon is replacing the HDMI board on his unit to resolve this issue.

You are right jdsmoothie, posting that may have come off as attacking and that was not my intent. I have been following the thread about this and knew of one owner's amp in service for this up to 3 weeks for this problem? I had not checked to see the end result so thanks for the update because it took well over a week to get a response from Denon.

I sent a more detailed response of what was happening and they admitted they have heard of the problem but could not duplicate it. I offered to make a video of the problem and they have taken me up on my offer.

I will post a link to the video(if allowed) once it is done.
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post #13818 of 17945
6/21/12 at 10:42am
Quote:
Originally Posted by sskings View Post

OK. Another potential issue with the new firmware. Since updating the firmware my DLNA is dead. I use MediaCenter 17. MC can't send anything to the receiver, although Windows still sees it. Anyone else?

Which model? I updated my new 3312CI to the latest firmware a few days ago and it still works fine with MC 17.
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post #13819 of 17945
6/21/12 at 12:40pm
what does HDMI Audio Out to AMP and TV for? I tried both settings, and both outputs sound to external speakers, not to TV speakers.
Edited by foxnews - 6/21/12 at 12:53pm
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post #13820 of 17945
6/21/12 at 12:48pm
^^
The "HDMI Audio Out" setting is meant to pass the "HDMI" source audio (along with the video) on to either the TV speakers (TV) or the AVR's surround speakers (AMP).
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post #13821 of 17945
6/21/12 at 1:25pm
Quote:
Originally Posted by jdsmoothie View Post

^^
The "HDMI Audio Out" setting is meant to pass the "HDMI" source audio (along with the video) on to either the TV speakers (TV) or the AVR's surround speakers (AMP).

do you know why mine does not output to TV when I set it to TV?
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post #13822 of 17945
6/21/12 at 1:35pm
Thread Starter 
is the source HDMI also? Only HDMI audio can pass through via the HDMI output.
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post #13823 of 17945
6/21/12 at 1:37pm
Quote:
Originally Posted by foxnews View Post

do you know why mine does not output to TV when I set it to TV?

Is the source set to PCM 2.0? Your TV may not be able to receive 5.1 audio.
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post #13824 of 17945
6/21/12 at 1:46pm
Quote:
Originally Posted by Sammy2 View Post

Anybody tried this new Denon AVR App yet?
Where's the official one?

This thread moves so fast. This was less than a day ago and it is already 3 pages back.

So has anyone tried it?

Any status update on the Denon android app?
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post #13825 of 17945
6/21/12 at 1:47pm
I have my AVR-2112 receiver set-up and I set-up the Standby Source to be the cable box so I can view TV when the receiver is in standby. When I have the receiver on and then turn it off, the picture goes off but then it comes back on once the standby source goes into play. Not a problem with that.

What I'm finding though is that this only works after I turn the receiver off. If I come back the next day and turn the TV and cable box on, nothing goes to the TV. I have to turn on the receiver back on. It seems like the Standby Source only holds up for the first time it's used and then doesn't happen.

On a side note, is there a way to set a specific source when you turn the receiver on, like always go to SAT/CBL source?
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post #13826 of 17945
6/21/12 at 1:52pm
Quote:
Originally Posted by edgeh2o View Post

I've been playing around with my Denon 2312 for 48 hours now, and I'm not sure I like it enough to keep it over my Onkyo 707, speaking directly in terms of sound. It definitely sounds a lot different than my Onkyo 707. I've experimented with Audyssey, Audyssey Flat, No Audyssey, Dyn EQ, no Dyn EQ, Direct, Pure Direct, etc. I ran the Audyssey using a tripod as directed. The best I can describe it is that it sounds like the Denon is trying to hard when listening to music at higher volumes (55-65), like there is too much going on and it almost sounds overwhelming. The Onkyo, to me, sounded more refined, balanced, and smooth. Any suggestions?
edit: Speakers are AV123 ELT525T 2.0

Quote:
Originally Posted by edgeh2o View Post

Just switched back to the Denon from the Onkyo, sounds better than before for some reason now, which I know makes no sense. I'm going to be switching back and forth over the next few days before I make my mind up.

I know believe I have come to like the Denon more. I think when I said I thought it sounded like it was trying too hard, I just wasn't used to all the details the Denon is showing me in music. I guess it would have been the same as saying the Onkyo sounds like it is trying too little. However, I would now take back both statements upon further listening. Not to say that the Onkyo is dull, but I believe the Onkyo is not as lively, or once again, detailed, as the Denon is for music.

I still enjoy the Onkyo sound as it's what I'm used to, but the Denon is growing on me more and more with each listen. I have a feeling the detail of the Denon will be much better for movies than the Onkyo, and I may even reincorporate my AV123 ELT525C center channel for TV/movies (which I had removed since I always had a hard time understanding dialog on the Onkyo [even with increasing the center channel volume]).

My only regret is perhaps not getting in on the Amazon 3312 deal, solely for the purpose of being able to add an amp (something I've wanted for a while but don't want to cough up the funds). And besides, before I would ever get an amp, I would first want to get new speakers and another sub (since I sold my SVS PB10 - which I was never really impressed with for music)... so by that time I'd probably almost just get a new receiver anyways.

I got my 2312 for $448 new a few days before the Amazon deal so I can't complain too much.
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post #13827 of 17945
6/21/12 at 2:02pm
Thread Starter 
Quote:
Originally Posted by rancineb View Post

What I'm finding though is that this only works after I turn the receiver off. If I come back the next day and turn the TV and cable box on, nothing goes to the TV. I have to turn on the receiver back on. It seems like the Standby Source only holds up for the first time it's used and then doesn't happen.

try turning off the HDMI-CEC in your display and see if that changes the behavior. You may need to disconnect do the "HDMI reset" procedure described in the troubleshooting section at the beginning of this thread to reset the handshake after changing the setting.

Quote:
On a side note, is there a way to set a specific source when you turn the receiver on, like always go to SAT/CBL source?

only by using a "Quick Select" to power on to that source, or using a universal remote that has programmed "activities". There is no general setting for "power on source" (like there is for "standby source").
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post #13828 of 17945
6/21/12 at 2:04pm
Quote:
Originally Posted by Sammy2 View Post

This thread moves so fast. This was less than a day ago and it is already 3 pages back.
So has anyone tried it?

Why not demo it yourself and provide the thread with your review? wink.gif
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post #13829 of 17945
6/21/12 at 2:08pm
Quote:
Originally Posted by rancineb View Post

I have my AVR-2112 receiver set-up and I set-up the Standby Source to be the cable box so I can view TV when the receiver is in standby. When I have the receiver on and then turn it off, the picture goes off but then it comes back on once the standby source goes into play. Not a problem with that.
What I'm finding though is that this only works after I turn the receiver off. If I come back the next day and turn the TV and cable box on, nothing goes to the TV. I have to turn on the receiver back on. It seems like the Standby Source only holds up for the first time it's used and then doesn't happen.
On a side note, is there a way to set a specific source when you turn the receiver on, like always go to SAT/CBL source?

1. Try powering on the cable box first and then the TV.
2. If you set the TV's HDMI-CEC setting to OFF, the AVR will power on to the last source used when the AVR was set to Standby. Otherwise, you may want to consider a Harmony remote for easier source selections.
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post #13830 of 17945
6/21/12 at 2:13pm
If anyone wants to dump their 3312, let me know. I never knew about the Amazon deal or I would have been all over it.
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