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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 468

post #14011 of 17939
6/25/12 at 11:35pm
Another wonderful explanation from Batpig. You truly are a vault of knowledge!
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post #14012 of 17939
6/26/12 at 3:54am
I own the AVR-1612. As Blu-Ray player I own the Sony BDP-S790. Sometimes it seems there is no signal going over the HDMI-port. I'm not sure if it's an issue of my BD-player, or the amplifier. What's happening:

Last weekend I was watching a movie on the USB-stick in the DB-player. Then suddenly there was no signal anymore, no sound no video. After restarting the BD-player all worked well.
Yesterday I tried to play a CD in the BD-player. The player started the CD (counter was counting), but there was no music. After being off for some while, all played without problems. Until I restarted the set, then no sound again... I had to reconnect the HDMI-cable to get sound back again...

Anybody having this problems and knowing what to do?
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post #14013 of 17939
6/26/12 at 4:02am
Just another HDMI handshake issue which can happen when using HDMI cables. You can try the HDMI HDCP reset to see if it will help.

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread
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post #14014 of 17939
6/26/12 at 4:22am
Thanks. That is about what I did by removing the HDMI-cable. Hmmm... my wife wouldn'tbe too happy with this :-( She was already complaining "had I known this before...."
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post #14015 of 17939
6/26/12 at 4:28am
If the HDCP reset doesn't work for you, you may want to consider simply connecting the BDP (HDMI) to the TV with optical to the AVR with no real loss in audio quality due to the higher bitrate lossy audio on BDs.
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post #14016 of 17939
6/26/12 at 4:58am
Will all the Digital Audio formats (True HD, DTS Master HD, etc) still be played via the optical input? Sorry when I'm asking silly questions...
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post #14017 of 17939
6/26/12 at 5:03am
Quote:
Originally Posted by xpikaar View Post

Will all the Digital Audio formats (True HD, DTS Master HD, etc) still be played via the optical input? Sorry when I'm asking silly questions...

Hi xpikaar, no it will not. But since the Sony S790 has dual HDMI output, connect one to tv and other to receiver (for HD audio).
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post #14018 of 17939
6/26/12 at 5:08am
Quote:
Originally Posted by xpikaar View Post

Will all the Digital Audio formats (True HD, DTS Master HD, etc) still be played via the optical input? Sorry when I'm asking silly questions...

No, although as I said, you will be hard pressed to tell the difference between those HD tracks and the higher bitrate DD/DTS tracks on BDs. Also looks like the S790 uses a digital coax cable rather than optical which the same applies ... no real difference.
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post #14019 of 17939
6/26/12 at 6:01am
The S790 has both digital coax and optical. I still have the digital coax left from my previous set. So when all else failse....
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post #14020 of 17939
6/26/12 at 9:32am
Quote:
Originally Posted by jon777 View Post

Thanks -- will try the "unplugging" solution recommended in the post. Going to take it in at some point (service center is about 30 minutes away) to get firmware updated. Want to see if this problem is fixed / recurring as well.

Well, didn't work (trying to solve the NET/USB no GUI display issue). I guess next step is to bring it in (since needs a firmware update anyway.
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post #14021 of 17939
6/26/12 at 9:44am
Strange behavior while trying to unsuccessfully update firmware

I have been trying to update my 3312 firmware for over 3 weeks now. I have done all attempts at about the same time of day (now +/- 2 hours) because that is when I can turn on my system and not need it for playing. I have a Mac computer. Today I decided to bypass the router and connect directly to the modem. What happened was, under the Firmware Update area in the menu, there was no longer a submenu of 'start' or 'check for update.' So I tried to put the AVR in standby, but either the remote nor the on-unit buttons for standby had any effect. Everything else seemed to work just fine. I unplugged for 10 minutes (also 10 seconds), and the on-standby worked.

I replicated it...almost. The above happened on attempt #1 and 3. For attempt #2, the sub-menu came up (I clicked 'start'), but it did not do anything except try and fail to connect to server. All three times the receiver lost it ability to go to standby.

If I plug the LAN into the router, I get all appropriate menu items. I can even go to 'check for update,' and it says yes, 32 mins, etc., but then it stops on authenticating, which I have left on for 45 minutes to no avail. Also, I have auto notify on, and I get the screen message when I turn on my AVR.

The only thing I have not tried is a different time of day. Have others been able to update in my attempted time frame (8-10am pacific, usa)?

Did I read here that Denon is working on a USB update method?
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post #14022 of 17939
6/26/12 at 10:00am
Have you tried just leaving it on for several hours (or overnight) while "Authenticating" rather than just 45 minutes? What about rebooting the router? If you're still inside the return period, you also may want to consider returning the unit. Although Denon is expected to release USB updates at some point soon, this capability will only work with the newer XX13 models.
Edited by jdsmoothie - 6/26/12 at 4:19pm
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post #14023 of 17939
6/26/12 at 10:09am
I just got a new Denon 2312CI. It works great but sometimes the video on TV does not appear (TV shows snow/noise), while the sound is working ok. Is it also related to the HDMI handshake. Is there any permanent solution for this problem?

I don;t want to use optical cable and connect the cable/sat directly to TV as this means I have to change channel from 2 different remotes....
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post #14024 of 17939
6/26/12 at 10:25am
Thread Starter 
if it ONLY happens with one source (especially sat/cable box) then it is likely an HDMI handshake issue, although it could just be an HDMI cable problem. If it happens with ALL sources then it is almost certainly an HDMI cable problem. Check out the HDMI handshake troubleshooting info at the beginning of this thread -- sometimes trying a different HDMI input on the receiver will help.
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post #14025 of 17939
6/26/12 at 10:26am
Quote:
Originally Posted by jdsmoothie View Post

Have you tried just leaving it on for several hours (or overnight) while "Authenticating" rather than just 45 minutes? What about rebooting the router? If you're still inside the return period, you also may want to consider returning the unit. Although Denon is expected to release USB updates at some point, it's uncertain whether the XX12 models will be capable of USB updates.

I tried router reboot on previous occasions. I wonder if it is returnable any more, if all the 3312s are already sold. I"ll try overnight tonight.
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post #14026 of 17939
6/26/12 at 10:45am
Quote:
Originally Posted by jon777 View Post

Well, didn't work (trying to solve the NET/USB no GUI display issue). I guess next step is to bring it in (since needs a firmware update anyway.

My 2112 did it again even after having the hdmi/network board replaced. Last night the NET/USB source was not outputting a video signal. Switching to any other source the TV detects and displays video, switch back to NET/USB I get a no video signal message from my TV. I did nothing and it's working again this morning.

I'm becoming more suspicious this is a permanent bug with the networked xx12 models.
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post #14027 of 17939
6/26/12 at 10:50am
Quote:
Originally Posted by amitb View Post

I don;t want to use optical cable and connect the cable/sat directly to TV as this means I have to change channel from 2 different remotes....

If it comes to this, you may want to consider a universal remote (eg. Harmony) to control the TV, AVR, cable/sat box and any other devices you might be using (eg. BDP). Also will give you bonus WAF points. wink.gif
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post #14028 of 17939
6/26/12 at 11:20am
Thanks batpig. I will try the troubleshooting tonight. The problem is it happens very random. Sometimes, all the input devices will have the issues and sometimes one of them will be working etc.

I will try to play around and pinpoint the problem but at this point it seems random.
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post #14029 of 17939
6/26/12 at 11:22am
Thread Starter 
given your description the most likely culprit is a bad HDMI cable or just a cable that isn't seated properly. HDMI cables are pretty finicky, it's a pretty lame standard with a weak connector design.
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post #14030 of 17939
6/26/12 at 11:23am
I thought about it but the problem is WAF points are already low because of all the wires. adding more wire will be detrimental... :-)
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post #14031 of 17939
6/26/12 at 11:52am
Quote:
Originally Posted by cglenn View Post

Strange behavior while trying to unsuccessfully update firmware
If I plug the LAN into the router, I get all appropriate menu items. I can even go to 'check for update,' and it says yes, 32 mins, etc., but then it stops on authenticating, which I have left on for 45 minutes to no avail. Also, I have auto notify on, and I get the screen message when I turn on my AVR.
The only thing I have not tried is a different time of day. Have others been able to update in my attempted time frame (8-10am pacific, usa)?
Did I read here that Denon is working on a USB update method?

I had posted my update woes a few days back.
I am starting to wonder if there is a bad batch of 3312s out there. Anyways, with the first receiver where the update never worked, I would ALWAYS get the update time as 32 mins. Had tried this 20-30 times and everytime it was 32 mins

On my replacement receiver on which the update worked right off the bat, the wait time was 29 mins. Same internet connection
I don't know if this wait time factors in internet speed or is based on a server response or is statically encoded in the receiver ... just reckoned I would highlight this difference

Anyways, in my wildest dreams i wouldn't assume this kind of issue being hardware or (maybe firmware related). But, in my case the replacement did the trick
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post #14032 of 17939
6/26/12 at 12:34pm
Quote:
Originally Posted by cglenn View Post

Strange behavior while trying to unsuccessfully update firmware
I have been trying to update my 3312 firmware for over 3 weeks now. I have done all attempts at about the same time of day (now +/- 2 hours) because that is when I can turn on my system and not need it for playing. I have a Mac computer. Today I decided to bypass the router and connect directly to the modem. What happened was, under the Firmware Update area in the menu, there was no longer a submenu of 'start' or 'check for update.' So I tried to put the AVR in standby, but either the remote nor the on-unit buttons for standby had any effect. Everything else seemed to work just fine. I unplugged for 10 minutes (also 10 seconds), and the on-standby worked.
I replicated it...almost. The above happened on attempt #1 and 3. For attempt #2, the sub-menu came up (I clicked 'start'), but it did not do anything except try and fail to connect to server. All three times the receiver lost it ability to go to standby.
If I plug the LAN into the router, I get all appropriate menu items. I can even go to 'check for update,' and it says yes, 32 mins, etc., but then it stops on authenticating, which I have left on for 45 minutes to no avail. Also, I have auto notify on, and I get the screen message when I turn on my AVR.
The only thing I have not tried is a different time of day. Have others been able to update in my attempted time frame (8-10am pacific, usa)?
Did I read here that Denon is working on a USB update method?

Sounds like my issue as well. Please note that the extra menus to start the firmware update only show up after the unit has obtained a good IP address. This takes about 2 minutes in my experience and it will only show if you navigate off that item and come back to it.

However, mine would never update...it just sat on Authenticating for hours upon hours. So its going back to Amazon today and a different one is being delivered. I will post my experience with the replacement unit.
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post #14033 of 17939
6/26/12 at 1:00pm
Quick question about the Manual EQ on the 3312, may be a dumb one.
If you import the Audyssey flat curve, do the settings below 63Hz stick?
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post #14034 of 17939
6/26/12 at 1:07pm
First note that the transfer would reflect only very basic graphic EQ settings, although are likely reflected in the 63hz band setting.
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post #14035 of 17939
6/26/12 at 1:18pm
Quote:
Originally Posted by batpig View Post

given your description the most likely culprit is a bad HDMI cable or just a cable that isn't (won't be) seated properly. HDMI cables are pretty finicky, it's a pretty lame standard with a weak connector design.
I've just installed the 3312 which meant that I replaced a 3-1 HDMI switch combined with a 3802 Denon. This HDMI installation had been trouble free.

It turned out that the solid HDMI cable between the switch/3806 connection isn't solid with the OPPO/3312 combination. As always, my approach is to swap cables at the first sign of trouble and then move on. HDMI, as implemented is crap. biggrin.gif

Thanks you and jdsmoothie for all the great help you provide. I've actually recommended Denon over other similar AVRs simply because I can point the new owner to the resources that you two have made available. smile.gif
Edited by htwaits - 6/26/12 at 3:39pm
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post #14036 of 17939
6/26/12 at 2:01pm
Quote:
Originally Posted by bytebuster View Post

I had posted my update woes a few days back.
I am starting to wonder if there is a bad batch of 3312s out there. Anyways, with the first receiver where the update never worked, I would ALWAYS get the update time as 32 mins. Had tried this 20-30 times and everytime it was 32 mins
On my replacement receiver on which the update worked right off the bat, the wait time was 29 mins. Same internet connection
I don't know if this wait time factors in internet speed or is based on a server response or is statically encoded in the receiver ... just reckoned I would highlight this difference
Anyways, in my wildest dreams i wouldn't assume this kind of issue being hardware or (maybe firmware related). But, in my case the replacement did the trick

FTR, my update time for the latest FW displayed 32 min and it proceeded flawlessly, no hiccups.
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post #14037 of 17939
6/26/12 at 2:21pm
Quote:
Originally Posted by Stilly77 View Post

FTR, my update time for the latest FW displayed 32 min and it proceeded flawlessly, no hiccups.

Same here.
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post #14038 of 17939
6/26/12 at 2:40pm
Update on my updating issue that I posted a few pages ago. I received my new 3312 and did the firmware update. This unit proceeded with the update after about 2-3 minutes of authenticating. It's currently in the middle of the update process.

Looks like there are some units out there with some updating issue.
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post #14039 of 17939
6/26/12 at 2:53pm
Thread Starter 
Quote:
Originally Posted by fivepnt1 View Post

Quick question about the Manual EQ on the 3312, may be a dumb one.
If you import the Audyssey flat curve, do the settings below 63Hz stick?

the only thing that "sticks" are the +/-dB settings for the 9 bands specified in the manual (63Hz, 125Hz, 250Hz, etc., see pg 102). When you switch to Manual EQ you are defeating Audyssey and just changing to a simple graphic EQ with sliders centered at those 9 frequency points. So, no, there will be no correction below 63Hz beyond whatever you get based on the width of the 63Hz band.
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post #14040 of 17939
6/26/12 at 4:00pm
Thanks for your prompt responses JD and batpig.
One more question.
Is front height worth the effort? Hooking up rear speakers would be a wire management headache currently.
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