I got my AVR 3312 today and i got it up and running, everything works internet radio, airplay.....exept updating the firmware. So i do have internet on this AVR but im not able of updating the Firmware. Like many before me posted i also dont get past the " please wait....authenticating"
now what i did to solve this:
- connect the AVR to the router while it was on, no update..
- AVR on standby then took the powerplug out the wall, did the same with the router. started up the router after 10 minutes then started up the AVR...no update
- turned off UPnP in my router settings....no update
- got rid of the router and connected the AVR directly to the modem (doesnt have a build in router) stil......no update.
Does someone know what I can do next? Im out of options here. Since its not even a router issue im afraid i can never update this AVR.
Would it hepl to contact Denon? I live in the Netherlands. They dont even have a phonenumber on their duch version website....not even an emailadress. :S
Thanks for the help!
First, try again and again and again, at different times of days, in case the Denon server is the issue. You should leave it at the please wait... point for an hour at least, for the same reason. Also, don't use a dongle or something like that; connect the ethernet direct to the unit by LAN cable.
I had this same problem. I had to send it back to the factory where they replaced the offending board. Supposedly, a set of bad chips made it into the production line.