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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 548

post #16411 of 18959
Thread Starter 
Sucks for all you guys frown.gif. Considering that so many are having the SAME issue at the same time I can only surmise something is happening on the server side for Denon. I can tell you that this issue was NOT reported by anyone else with the recent pandora fix update. Hopefully it will clear itself up and the update will work correctly tomorrow.
post #16412 of 18959
A bunch of us had the same issue last time they pushed out an update. I left the unit on when I went to bed and about 3AM I heard the stereo making noise again and got up and turned it off. It took the update and was fine. Tonight I turned the volume down first.


Quote:
Originally Posted by sakendrick View Post

I tried that... no luck. Stayed in the loop, kept retrying even after several minutes of unplug. I also tried holding the power button, was able to shut off but every time I turn back on it continues to try to update whether network cable connected or not. I'm stuck (and in the dog house #angry wife)

I think I held down the power button and shut the unit down, then when it tried to power back up I hit the power button again (short press) and it shut the unit down. While it was off I unplugged the network cable and then powered the unit back up. When it went to reapply the update it displayed the message 'connection fail' and just stayed there for the rest of the night. I just plugged it back in and cycled the power and it started trying the update again. Not sure if any of that mattered but it worked for me last time and this time too. Hopefully it will pick up the update overnight. I think it's like mentioned above, the servers are just overloading. Difference between last update and this one is that I'm not worried about the unit. I'm sure it's going to be done in the morning. smile.gif
post #16413 of 18959
well i found this thread too late... i fear my 3312 is bricked. tried unplugging the ethernet cable, upgrade pauses alright but i have no video or audio, can't get any menus... I've reset, pulled the power, everything. I'm gonna pull the power and leave it unplugged overnight i guess. I've never had a problem doing firmware updates before, always went smoothly for me. tonight's 4 & a half hour nightmare will make me think twice about updates in the future.
post #16414 of 18959
Quote:
Originally Posted by slicepops View Post

well i found this thread too late... i fear my 3312 is bricked. tried unplugging the ethernet cable, upgrade pauses alright but i have no video or audio, can't get any menus... I've reset, pulled the power, everything. I'm gonna pull the power and leave it unplugged overnight i guess. I've never had a problem doing firmware updates before, always went smoothly for me. tonight's 4 & a half hour nightmare will make me think twice about updates in the future.

I'd leave it plugged in overnight rather than unplugging. if the update has started your unit won't work until the update is completed.....
post #16415 of 18959
I even didn't have to power cycle the unit. Just removed the network cable and turned back the tv. Everything works fine. About an hour later unit started to display "connection fail".
post #16416 of 18959
I just came across this thread after spending much of the evening trying to figure out what was going on with my Denon AVR-1912. It's nice to see (in a sort of twisted and unfortunate way) that so many people are having the same problem I've been having. It's been trying — and failing — to update for hours, literally.

It takes forever to authenticate, then the display shows "EIMG 3min" then "EIMG 2min" etc. But it takes far, far longer than the time displayed, until it says that the update failed. It then retries the update. I turn it off (simple, short press of the power button on the remote), wait a few seconds, turn it back on. It's normal for about a minute but then it automatically goes into its "Update Retry" mode.

At first I thought it was my local wireless network. Tried restarting my modem and router. I even tried running a long ethernet cable to the receiver. All to no avail.

I'll follow the advice of some posters here and try turning the receiver off, unplugging it completely, physically disconnecting the network/ethernet cable then plugging the receiver back in and restarting it. Just so I can watch TV normally without the sound being interrupted while it searches in vain for an update. Then, before I go to bed, I'll reconnect the network cable so that the box has all night to find that elusive thing it's looking for.

*Sigh*
post #16417 of 18959
Okay. I turned off the receiver (pressed and held the power button on the unit itself), disconnected the network cable and turned it back on. The receiver did display the "Update Retry" message for about a minute, but then the message simply cleared and the box is working normally now (just without the latest update). So, some good news.

Therefore, I'll definitely plug the network cable back in and leave the unit on overnight in hopes the 1912 manages to update successfully.
post #16418 of 18959
*whew* I came in here thinking something might have gone wrong just with my 1912, but like BluHT said, it's good (in some ways) to know I'm not the only one. My unit went through the eimg countdown cycle for about an hour and a half so far, stopped and rebooted, and then showed update retry before starting the countdown again... Guess there won't be any SFIV tonight biggrin.gif Out of curiosity for future reference, is there any way to download the update to a storage device and then connect it to the usb port to avoid this?
post #16419 of 18959
i want to test for the functionality of my speakers before I move them into my room and set and mount them up for audyssey, distance, position, etc, etc.

Right now the speakers are in a temporary room which is open to the kitchen area and a 'ceilingless' hallway leading to the second story and living room, so obviously I don't want to permanently set up the speakers there. Rather I just want to place them anywhere in this temporary room, with no particular position in mind and simply perform a simple test if the speakers function at all.

how do i test if my speakers are functional?
post #16420 of 18959
Well, got up this morning and the display said 'update failed A6' and it had quit trying to update itself. I cycled it again and got it back into the loop and will leave it while I go to work I guess. That isn't a good sign...
post #16421 of 18959
Quote:
Originally Posted by Torviss View Post

*whew* I came in here thinking something might have gone wrong just with my 1912, but like BluHT said, it's good (in some ways) to know I'm not the only one. My unit went through the eimg countdown cycle for about an hour and a half so far, stopped and rebooted, and then showed update retry before starting the countdown again... Guess there won't be any SFIV tonight biggrin.gif Out of curiosity for future reference, is there any way to download the update to a storage device and then connect it to the usb port to avoid this?

According to post #6 in this thread no there isn't.
post #16422 of 18959
Firmware Update Issue resolution

Other than just giving the update time to complete, you can also try doing a Network Reset (post #5). And if you haven't attempted the update yet, remember to skip the "Check for Update" step and just proceed to "Start Update". Denon also suggested setting the Source to "Tuner" (or something other than "Net/USB") prior to attempting the update.
Edited by jdsmoothie - 12/12/12 at 3:30am
post #16423 of 18959
Quote:
Originally Posted by Krazyjohnny View Post

My 3312s stuck in the update loop. It keeps trying to update and says 3 mins.....2mins.....1min..... then powers off and back on and does the retry. need help. By the way I went to the Denon site to try and download the update and it did not recognize my Serial number. 1106613110 WTF. I was going to try and load the update via USB.

USB updates are not currently a feature of Denon AVRs. frown.gif
post #16424 of 18959
Quote:
Originally Posted by Brian Hampton View Post

Updating my firmware on my 1912.
I can never tell any difference when the fw gets updated. It would be nice to know what changed or what bugs were fixed.
Still,.. If there's new fw I just have faith it's good.
For a little google search I see its a fix for pandora which I never use so I'm wasting me time for the most part doing the update but updated fw is upgraded fw. (Often)

You can refer to post #6 of this thread for the changelog information. smile.gif
post #16425 of 18959
GOOD RESULTS FINALLY! smile.gif

Woke up at 5 AM Central and the display read "download failed". I pushed the On/Off button until the unit shut down, waited a few seconds and then powered back on via the remote.

After a few seconds on the firmware download restarted and completed.

Working again. Only took 8 HOURS but at least its up and running again!
Edited by GeorgeG02 - 12/12/12 at 3:34am
post #16426 of 18959
I left mine on all night to find a failed message this am.

Reading several suggestions that it was ok to turn it off, I turned it off and it restarted and is trying again. I think it will work now.

Lesson is do the fw early in the am when other denon users are asleep.
Or, just wait a day.
post #16427 of 18959
Quote:
Originally Posted by Brian Hampton View Post

I left mine on all night to find a failed message this am.
Reading several suggestions that it was ok to turn it off, I turned it off and it restarted and is trying again. I think it will work now.
Lesson is do the fw early in the am when other denon users are asleep.
Or, just wait a day.

Don't EVER update Denon firmware on day 1 again! at least, that's my NEW RULE.
post #16428 of 18959
Left mine overnight and it is STILL retrying and stuck in this loop. So are people confident that it will eventually update once demand slows, or do I need to take some type of intervention?
post #16429 of 18959
Quote:
Originally Posted by sakendrick View Post

Left mine overnight and it is STILL retrying and stuck in this loop. So are people confident that it will eventually update once demand slows, or do I need to take some type of intervention?

Try shutting down. Hold the On/Off until it it's off. Then restart and eventually update will restart and finish.

Use your judgement but that worked for me.
post #16430 of 18959
Checked in the morning and saw the "Download failed" message. I pressed the on/off button for 10 secs to turn the receiver off and started the receiver again. Update started again and it was completed within few minutes, I am so relieved.
post #16431 of 18959
Mine is still in update retry hell.

I feel like I opened Pandora's box.

It's not the end of the world (that's next week.)

Good thing I was able to watch the new batman movie beforehand.

I learned quite a lot though. Never update on day one. Update in off hours. Read what the update does before doing the update.<- duh. Damn.

Edit : mine is turning itself off occasionally now which is new,... Progress? smile.gif

Edit again: serious. I hate hearing this thing turn itself off every two minutes. Doesn't seem healthy.

I have guests that are "wow"-Ed by my humble ht and they aren't likely to think this is impressive.

Can I pull the network cable, do a network reset, leave the avr on and ignore the update available notice one time and otherwise have my system back?

(Will try the above anyway.)
Edited by Brian Hampton - 12/12/12 at 5:09am
post #16432 of 18959
Yesterday, about an hour after asking if the update had been released, I checked again and found that it was out.

My 3312 first, seemingly, got stuck "checking" for the update. I exited from that and went directly to "install update". (My quotes are not accurate.)

The update took, maybe, 15 minutes. Pandora worked right away.

Ken
post #16433 of 18959
I did a network reset and basic reset up ( wanted to re run setup anyway because of seating change.)

Whole lot of pain I didn't want. I don't like or use pandora.

I'll update the fw after the apocalypse.

Edit : I couldn't let it go anyway and checked and seems the update didn't actually fail after all and the update is done. If yours is retrying forever a reset may be the key.
Edited by Brian Hampton - 12/12/12 at 6:16am
post #16434 of 18959
Anyone notice any other changes/fixes slipstreamed into the latest (Pandora) updates?

I don't use Pandora on my 2312ci, so I'm waiting at least a month before trying.
post #16435 of 18959
i plugged her back in this morning before i took my shower... when i got out of the shower the update had finished and my 3312 was back to life. at the setup wizard screen. so this update that was only supposed to take a few minutes is basically going to take about 6 hours of my life.
post #16436 of 18959
Quote:
Originally Posted by Brian Hampton View Post

Mine may be stuck too.
I noticed it go from 3 to 1 and back to 3 and it just did it again.
Damn,... I was going to watch a movie and I don't even like Pandora.
This sux.
Still looping.
I guess I'll go to bed and hope it works out eventually. No ht joy for me today. mad.gif

My 2112 was doing the same thing last night. 3,2,1 -> back to 3 and repeat, probably 7 or 8 times. After that it would shut off, restart, play the TV for a few minutes and then go into 'retry" mode cutting out the GUI and TV again. After a couple of hours I gave up, left it on, and went to bed. This morning it said "download failed" and I could not get the unit to do anything from the remote. I turned it off with the switch on the front panel (would not respond to remote). After about a minute I turned it back on and it went to playing normally for a minute and then fell back into the retry loop. This time it appears to have completed the update. I let it play the TV for about 15 minutes and it didn't go back into the retry mode this time. I had to leave for work so won't be able to fully check it out 'till I get home tonight.

I have a BlueRay and a TV connected to the same Ethernet cable and Denon has absolutely the clunkiest update process of any firmware updatable device I own!
post #16437 of 18959
Quote:
Originally Posted by wjbertrand View Post

My 2112 was doing the same thing last night. 3,2,1 -> back to 3 and repeat, probably 7 or 8 times. After that it would shut off, restart, play the TV for a few minutes and then go into 'retry" mode cutting out the GUI and TV again. After a couple of hours I gave up, left it on, and went to bed. This morning it said "download failed" and I could not get the unit to do anything from the remote. I turned it off with the switch on the front panel (would not respond to remote). After about a minute I turned it back on and it went to playing normally for a minute and then fell back into the retry loop. This time it appears to have completed the update. I let it play the TV for about 15 minutes and it didn't go back into the retry mode this time. I had to leave for work so won't be able to fully check it out 'till I get home tonight.
I have a BlueRay and a TV connected to the same Ethernet cable and Denon has absolutely the clunkiest update process of any firmware updatable device I own!

Mine was similar completely.

In the end, I did a Network reset. This removed all my config but I was wanting to run through setup again soon anyways.

I thought I would have to retry the update but even though it was failing and turning itself off and throwing fits... it claims to be updated now that I did the reset.

Thankfully,... FW updates are not often (for the most part.)

-Brian
post #16438 of 18959
Thread Starter 
Quote:
Originally Posted by Stealth3si View Post

i want to test for the functionality of my speakers before I move them into my room and set and mount them up for audyssey, distance, position, etc, etc.

Right now the speakers are in a temporary room which is open to the kitchen area and a 'ceilingless' hallway leading to the second story and living room, so obviously I don't want to permanently set up the speakers there. Rather I just want to place them anywhere in this temporary room, with no particular position in mind and simply perform a simple test if the speakers function at all.

how do i test if my speakers are functional?

simply connect your speakers and go to System Setup > Speaker Setup > Channel Level and run the test tones.
post #16439 of 18959
My 3312CI updated itself in about 10 minutes' total time when I went home for lunch just now.

Sadly, Pandora continues to display the dreaded Cannot Connect message.

I've only had the thing for a few weeks, and I guess I never tried to use Pandora until after the problem reared up (end of November?), so my receiver has never actually connected to Pandora. Maybe the patch fixed it for those who already managed to enter their codes or something?
post #16440 of 18959
I have a 2312ci and stream Pandora thru my AVR. Been waiting a month for this patch, but after watching these posts I've turned OFF my Update Notif's in the preferences area. Think I might wait a few days on this. Has anybody with the 2312ci been successful with this patch loading correctly? Will it wipe out my Oddysey (sp?) settings?

Thanks!
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