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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 561

post #16801 of 17929
1/6/13 at 2:21pm
When you ran Audyssey, what crossover settings were set for the FL/FR speakers? If < 80Hz, in addition to setting the FL/FR speakers to SMALL, you also need to bump up their crossovers to at least 80Hz.
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post #16802 of 17929
1/6/13 at 2:54pm
"LPF for LFE" isn't what you want to be changing, I'm afraid. Set that to 120 and never touch it again, as that controls how much of the '.1' Low Frequency Effects soundtrack makes it to your sub, and the LFE soundtrack is designed to go up to 120 Hz and never above.

You need to dig deeper into the menus to find the crossover settings for your actual speakers and set it from there. That's the one that needs to be raised to 80 if it's lower for any given speakers. As a test you could set your speaker crossovers really high just to prove that bass management is functioning correctly.
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post #16803 of 17929
1/6/13 at 4:30pm
Quote:
Originally Posted by raskyred View Post

What exactly is the issue(s) one might encounter with the cable box --> hdmi --> avr? Video / audio glitching?

In my case it was video sync problems. Often I would get a pulsating snowy screen, especially when switching between hi-def sources and the cable box, or when switching between cable channels with different resolution (720/1080).
Routing the video signal directly to the TV's second HDMI input eliminated all those problems.
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post #16804 of 17929
1/6/13 at 6:05pm
I've had a 1912 for about a year now and finally decided to try to play Pandora through it. I can input my email address and password, but when I hit "ok", nothing happens. I know I'm connnected to the internet because I can play internet radio. I've confirmed my email and password are entered correctly. Is this just a dysfunctional option on the 1912 receiver, or am I just a dysfunctional owner? If the latter, is there a fix? Please use small words and ****** proof directions if there is! Thanks!
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post #16805 of 17929
1/6/13 at 6:18pm
Quote:
Originally Posted by mseese1 View Post

I've had a 1912 for about a year now and finally decided to try to play Pandora through it. I can input my email address and password, but when I hit "ok", nothing happens. I know I'm connnected to the internet because I can play internet radio. I've confirmed my email and password are entered correctly. Is this just a dysfunctional option on the 1912 receiver, or am I just a dysfunctional owner? If the latter, is there a fix? Please use small words and ****** proof directions if there is! Thanks!

Did you make sure you have the latest firmware update?
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post #16806 of 17929
1/6/13 at 6:51pm
i agree, pandora was broke a while back. hence all the xx12 avrs went through firmware cycles. I had to do it on 4311, 3312, and my dads 2112
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post #16807 of 17929
1/6/13 at 7:15pm
Quote:
Originally Posted by mseese1 View Post

I've had a 1912 for about a year now and finally decided to try to play Pandora through it. I can input my email address and password, but when I hit "ok", nothing happens. I know I'm connnected to the internet because I can play internet radio. I've confirmed my email and password are entered correctly. Is this just a dysfunctional option on the 1912 receiver, or am I just a dysfunctional owner? If the latter, is there a fix? Please use small words and ****** proof directions if there is! Thanks!

I had the same issue suddenly pop up a month or so ago, pandora worked for a year or so then suddenly I was logged out of it one day and it would just sit there and do nothing when I tried to log back in. I figured I would do a hard reset of the 1912 when I had a quiet time I could redo the audysey calibration as that had fixed severe net/usb source problems I had when I first got this refurb unit. But before I got a chance to do the hard reset a new firmware came available so I updated it and haven't had any trouble since. So if you don't have the latest firmware, get it, if you already have it do the hard reset procedure and that will likely fix your problems.
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post #16808 of 17929
1/7/13 at 1:27am
Remote IPOD Mode for quick search on a "packed" IPOD

found it at this link:
http://www.remotecentral.com/cgi-bin/mboard/rc-theater/thread.cgi?4743 [/URL]
thanks to
Matt Good
D&M Holdings
CI Training Manager


"REMOTE iPod Mode"? The mode that the AVR was in is the "BROWSE Mode" this allows the meta data to be displayed on the panel where you had seen "loading". To change from Browse to Remote try the following:

1. Select dock on the remote control
2. Press and hold the Search button for about 3-5sec
3. The AVR's display should show Remote
4. Try selecting a song or playlist from the iPods front face.

To return the unit to Browse press and hold the Search button again for 3-5sec.
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post #16809 of 17929
1/7/13 at 6:31am
It is regarding my 3312Ci receiver, everything was working for an year. All of a sudden HDMI (1) out stopped working (no audio or video, if I turn off the TV, audio working, HDMI Out setting is Auto), I changed the cable but didn't help. I connected to HDMI (2) Out, it is working fine. I tried a microprocessor reset, didn't help. Now running on HDMI (2) Out, any suggestions ...


Thanks,
Jack
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post #16810 of 17929
1/7/13 at 8:48am
Quote:
Originally Posted by linsonzach View Post

It is regarding my 3312Ci receiver, everything was working for an year. All of a sudden HDMI (1) out stopped working (no audio or video, if I turn off the TV, audio working, HDMI Out setting is Auto), I changed the cable but didn't help. I connected to HDMI (2) Out, it is working fine. I tried a microprocessor reset, didn't help. Now running on HDMI (2) Out, any suggestions ...
Thanks,
Jack

sounds like something died on the hdmi1 output?...I know it is fairly common to have capacitors on hdmi daughter boards fail which makes hdmi have trouble working or not work at all. I had a onkyo that had that problem.
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post #16811 of 17929
1/7/13 at 10:00am
Quote:
Originally Posted by travanx View Post

Did you make sure you have the latest firmware update?

Now you are making me prove my ignorance. How do I update firmware?
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post #16812 of 17929
1/7/13 at 10:27am
Looks like I'm in the club of not being able to update the firmware on my 3312. I finally got around to un-boxing the unit and installing yesterday. I wanted to perform the firmware update prior to spending the time to configure all of the settings, just because from all the trolling I've done in this thread, it seems that sometimes processor/network resets will have to be made. After spending a good 6 hours attempting the update, I threw my hands in the air and went about my business adjusting the unit's settings. My unit is wired directly to my AT&T U-Verse router (Router/Modem combo unit in single device, not separates). As this is a new unit (non-refurb), and this is my first attempts at updating, I've been unable to successfully download and install any previous updates.

What I've attempted:
1) I've turned off DHCP and given a static IP Address
2) Confirmed Networking and Internet connection. I even signed up for a free trial of Rhapsody to test Internet streaming, and verified by being able to play online music successfully. (Reminder to self: cancel Rhapsody before 14-Free trial ends so I won't be charged)
3) Successfully able to stream music from Media Center option
4) Performed 6 microprocessor resets
5) Performed 8 Network resets
6) Attempted to update via both the "Check for Update" and "Start" update options within the device settings
7) Set source to "Tuner" before attempting firmware update
8) Disconnected ALL HDMI connections except for the HDMI Out 1 going to the TV so that I can see the unit's GUI
9) Started the update attempt before bed, confirmed that the display read "Authenticating", went to bed, checked 5 hours later, still reading "Authenticating".

The results:
Either I receive the "Connection Failed 25" message or never ending "Authenticating" display; it's random which result I receive on any given attempt. I never get to a "Download" screen.


My next attempt will be to get into the web interface and see what I can find in there. I wasn't aware of a web interface for this device until some more forum reading, and I'll try today after work. I'll also backup my current config so I won't have to spend all that time again doing it.

Any other suggestions would be welcome. Thanks
Edited by Dru the Fu - 1/7/13 at 2:02pm
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post #16813 of 17929
1/7/13 at 10:37am
Thread Starter 
Quote:
Originally Posted by mseese1 View Post

Quote:
Originally Posted by travanx View Post

Did you make sure you have the latest firmware update?

Now you are making me prove my ignorance. How do I update firmware?

Open the GUI and go to System Setup > Option Setup > Firmware Update
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post #16814 of 17929
1/7/13 at 1:30pm
Pandora questions:

Is there a "best practice" when done listening to Pandora -- e.g. signing out, vs leaving connected. Sometimes get him with the "Are you still listening/anybody there"" message, and probably better not to bother streaming while not actually listening, to reduce bandwidth.

Also Any Harmony users care to comment on how well / not well the remotes work with Pandora? Am thinking of going to a Harmony (mostly for the wife, I generally use the iPhone app, which can be somewhat clunky). Basically the key functions would be:

Thinking the picking up one of the less expensive (e.g. 600/650) Harmonys may make sense....

- Pandora (inside): Turn on Receiver, Set Zone 1 to Pandora (can you do a specific station? Is it going to be an up and down then enter remote codes?)
- Pandora (outside): Turn on Receiver, Power on Zone 2, Set to Pandora, power off Zone 1
- Pandora (inside/Outside): Thur on Reciever, power on zone 2, set all to Pandora
- Watch Blu-Ray: Power on blu ray, power on tv,set receiver to blu ray, play blu ray,
- Listen to Disc: Power on blu ray, set receiver to blu ray, play blu ray,
- TV (non-strereo): Turn on TV/Cable
- TV (Stereo): Turn on TV/Cable/Receiver. set receiver to Cbl/Sat
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post #16815 of 17929
1/7/13 at 5:45pm
Long time lurker, but I now have a problem I can't fix. Either both my subwoofers stopped producing sound at the same time, or something is wrong with my Denon 3312ci. It's about 3 months old and everything has worked fine before now. I've searched but can't find much on this subject. Is this common for Denon receivers? I love Denon, but this would be the 2nd time my receiver stopped sending sound to my subwoofer for some odd reason (Had my first 1910 replaced at Best Buy years ago for that). I noticed a while ago that my DefTec prosub1000 didn't turn on until the sound level was at a fairly high level, but now both that sub and my DefTec 8" Cube both won't produce any sound. Any ideas?
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post #16816 of 17929
1/7/13 at 5:48pm
Are you using both sub pre-outs or a "Y" splitter cable? Pull the cable from the pre-out and rub your finger over it while the sub is powered on ... hear static? If yes, the issue may be with the AVR. Are your speakers set to SMALL/minimum 80Hz crossovers as suggested?
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post #16817 of 17929
1/7/13 at 5:52pm
Quote:
Originally Posted by jon777 View Post

Pandora questions:
Is there a "best practice" when done listening to Pandora -- e.g. signing out, vs leaving connected. Sometimes get him with the "Are you still listening/anybody there"" message, and probably better not to bother streaming while not actually listening, to reduce bandwidth.
Also Any Harmony users care to comment on how well / not well the remotes work with Pandora? Am thinking of going to a Harmony (mostly for the wife, I generally use the iPhone app, which can be somewhat clunky). Basically the key functions would be:
Thinking the picking up one of the less expensive (e.g. 600/650) Harmonys may make sense....
- Pandora (inside): Turn on Receiver, Set Zone 1 to Pandora (can you do a specific station? Is it going to be an up and down then enter remote codes?)
- Pandora (outside): Turn on Receiver, Power on Zone 2, Set to Pandora, power off Zone 1
- Pandora (inside/Outside): Thur on Reciever, power on zone 2, set all to Pandora
- Watch Blu-Ray: Power on blu ray, power on tv,set receiver to blu ray, play blu ray,
- Listen to Disc: Power on blu ray, set receiver to blu ray, play blu ray,
- TV (non-strereo): Turn on TV/Cable
- TV (Stereo): Turn on TV/Cable/Receiver. set receiver to Cbl/Sat

When finished listening, you should turn off NET/USB source.

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post #16818 of 17929
1/7/13 at 5:57pm
Quote:
Originally Posted by jdsmoothie View Post

Are you using both sub pre-outs or a "Y" splitter cable? Pull the cable from the pre-out and rub your finger over it while the sub is powered on ... hear static? If yes, the issue may be with the AVR. Are your speakers set to SMALL/minimum 80Hz crossovers as suggested?

I'm using both Sub outputs from the reciever, no Y cable. I heard plenty of static when the cables touched the outside rim of the sub output on the receiver, so I'm assuming they're in working order. I'm just so bummed that a second Denon receiver of mine is having the same problem.
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post #16819 of 17929
1/7/13 at 6:36pm
Quote:
Originally Posted by pdepres View Post

I'm using both Sub outputs from the reciever, no Y cable. I heard plenty of static when the cables touched the outside rim of the sub output on the receiver, so I'm assuming they're in working order. I'm just so bummed that a second Denon receiver of mine is having the same problem.

My velodyne sub will work for a long time and then suddenly it doesn't come on anymore when the avr is on...it has the auto sensing on/off so it comes on when it detects a signal coming into it and turns off when it doesn't for a certain amount of time. Mine always starts working again by just unplugging the sub and from the wall and plugging it back in so I figured the part of it that turns it off and on automatically needs to be reset every now and then? I'm sure you've tried that already but figured I'de mention it just in case:)
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post #16820 of 17929
1/7/13 at 7:48pm
Quote:
Originally Posted by candy76man View Post

My velodyne sub will work for a long time and then suddenly it doesn't come on anymore when the avr is on...it has the auto sensing on/off so it comes on when it detects a signal coming into it and turns off when it doesn't for a certain amount of time. Mine always starts working again by just unplugging the sub and from the wall and plugging it back in so I figured the part of it that turns it off and on automatically needs to be reset every now and then? I'm sure you've tried that already but figured I'de mention it just in case:)

That sounds like my problem, exactly. I pretty sure this has happened before too, but not for this long of a period. Both subs have an auto detect to turn it on. They both just don't detect any signal to turn on. I just took it to Best Buy, they tested it, worked fine, brought it home, now it works fine. I'm disappointing that a fairly high quality Denon product is having this kind of issue. I'm going to keep an eye on it and keep track of how often this happens. I know it happens to my DefTec ProSub 1000 every now and then, but it has never happened to my DefTec Cube before now.
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post #16821 of 17929
1/7/13 at 8:26pm
Thread Starter 
What is the channel level on the SW channel? Usually a failure of the auto in circuit to trigger is caused by a very negative sub trim.
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post #16822 of 17929
1/8/13 at 3:12am
Quote:
Originally Posted by pdepres View Post

That sounds like my problem, exactly. I pretty sure this has happened before too, but not for this long of a period. Both subs have an auto detect to turn it on. They both just don't detect any signal to turn on. I just took it to Best Buy, they tested it, worked fine, brought it home, now it works fine. I'm disappointing that a fairly high quality Denon product is having this kind of issue. I'm going to keep an eye on it and keep track of how often this happens. I know it happens to my DefTec ProSub 1000 every now and then, but it has never happened to my DefTec Cube before now.

One of the reasons we suggest adjusting the sub gain/volume knob lower (eg. 7-9 o'clock) before running Audyssey, is to obtain a final sub trim of between [-3db to 0db] to ensure a strong enough signal is passed from the AVR to the sub to "wake it up" when in AUTO mode. If your sub is set much above -3db (eg. -9db), suggest you adjust the sub gain lower and rerun Audyssey again, ensuring the subs are set to "ON" during Audyssey and then only once you have a final trim closer to -3db, adjust the subs back to "AUTO".
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post #16823 of 17929
1/8/13 at 5:29am
I have a question regarding the 1912.

Whe you do a microprocesor reset and since you can't back anything up in the 1912, do you lose all the information like saved radio stations, presents, quick links or just the Audissey settings?
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post #16824 of 17929
1/8/13 at 5:51am
Quote:
Originally Posted by jdsmoothie View Post

One of the reasons we suggest adjusting the sub gain/volume knob lower (eg. 7-9 o'clock) before running Audyssey, is to obtain a final sub trim of between [-3db to 0db] to ensure a strong enough signal is passed from the AVR to the sub to "wake it up" when in AUTO mode. If your sub is set much above -3db (eg. -9db), suggest you adjust the sub gain lower and rerun Audyssey again, ensuring the subs are set to "ON" during Audyssey and then only once you have a final trim closer to -3db, adjust the subs back to "AUTO".

If that were the cause of his problem why would it have just now shown up? It sounds like his subs had been working fine and suddenly, with no changes to his system, stopped turning on ....so unless he recently lowered his sub volume in the avr I don't see how that could be the problem....I could be wrong though wink.gif
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post #16825 of 17929
1/8/13 at 5:58am
Quote:
Originally Posted by Szeppelin75 View Post

I have a question regarding the 1912.
Whe you do a microprocesor reset and since you can't back anything up in the 1912, do you lose all the information like saved radio stations, presents, quick links or just the Audissey settings?

That's pretty much the case...it's like doing a clean install of windows from what I understand, it clears everything out and back to the way it was the first time you plugged it in so any custom stuff like audysey calibration, tuner presets and such has to be redone. But it also clears out any "bit rot" that may be causing issues. I couldn't use the net/usb source at all on my 1912 when I first got it (it was a refurb) until I did the hard reset, but the hard reset got everything working again and it has been working good ever since.
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post #16826 of 17929
1/8/13 at 6:30am
For those of you that are connecting your devices, such as dvr, ps3, xbox 360, to the avr via hdmi and then using a single hdmi from the avr to the TV how do you set up the TV for each device, considering that each device may require different picture settings? I primarily use custom mode on my ST50 so I won't be switching modes for each device. My options as I see it are to adjust hdmi 1 custom mode picture settings each time I switch to a different device or connect each device to it's own hdmi input with it's own unique settings.
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post #16827 of 17929
1/8/13 at 6:49am
Quote:
Originally Posted by candy76man View Post

That's pretty much the case...it's like doing a clean install of windows from what I understand, it clears everything out and back to the way it was the first time you plugged it in so any custom stuff like audysey calibration, tuner presets and such has to be redone. But it also clears out any "bit rot" that may be causing issues. I couldn't use the net/usb source at all on my 1912 when I first got it (it was a refurb) until I did the hard reset, but the hard reset got everything working again and it has been working good ever since.

That's what i thought, thanks.
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post #16828 of 17929
1/8/13 at 7:20am
Recently I have not been able to access my 2312ci via the web GUI or the AVR Remote android app on my phone. These seems to correlate with the recent f/w update. I have verified that Network Standby was set to on and the MAC ID of the AVR shows up in my router Web GUI. Id like this to work again mainly because I use the AVR remote App to adjust the center channel level occasionally and sometimes play to the 2312ci from my PC.

Has anyone else experienced this?
Is there a solution?
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post #16829 of 17929
1/8/13 at 8:10am
Does anyone know when Denon generally updates their receivers? I am looking to upgrade but am in no particular hurry. Wondering if I should pull the trigger or just wait a few months til the xx14 series is released and either get that (if worth it) or look for a deal on the 13 series. Thanks.
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post #16830 of 17929
1/8/13 at 8:43am
Quote:
Originally Posted by Dru the Fu View Post

Looks like I'm in the club of not being able to update the firmware on my 3312. I finally got around to un-boxing the unit and installing yesterday. I wanted to perform the firmware update prior to spending the time to configure all of the settings, just because from all the trolling I've done in this thread, it seems that sometimes processor/network resets will have to be made. After spending a good 6 hours attempting the update, I threw my hands in the air and went about my business adjusting the unit's settings. My unit is wired directly to my AT&T U-Verse router (Router/Modem combo unit in single device, not separates). As this is a new unit (non-refurb), and this is my first attempts at updating, I've been unable to successfully download and install any previous updates.

What I've attempted:
1) I've turned off DHCP and given a static IP Address
2) Confirmed Networking and Internet connection. I even signed up for a free trial of Rhapsody to test Internet streaming, and verified by being able to play online music successfully. (Reminder to self: cancel Rhapsody before 14-Free trial ends so I won't be charged)
3) Successfully able to stream music from Media Center option
4) Performed 6 microprocessor resets
5) Performed 8 Network resets
6) Attempted to update via both the "Check for Update" and "Start" update options within the device settings
7) Set source to "Tuner" before attempting firmware update
8) Disconnected ALL HDMI connections except for the HDMI Out 1 going to the TV so that I can see the unit's GUI
9) Started the update attempt before bed, confirmed that the display read "Authenticating", went to bed, checked 5 hours later, still reading "Authenticating".

The results:
Either I receive the "Connection Failed 25" message or never ending "Authenticating" display; it's random which result I receive on any given attempt. I never get to a "Download" screen.

My next attempt will be to get into the web interface and see what I can find in there. I wasn't aware of a web interface for this device until some more forum reading, and I'll try today after work. I'll also backup my current config so I won't have to spend all that time again doing it.
Any other suggestions would be welcome. Thanks

I tried again yesterday and last night with performing a firmware update hoping that if I tried at different times in the day it may succeed, and same results as above. This time though, I am receiving an auto-notification after turning on power to the receiver. I browsed through the device's web interface, but couldn't find any option to perform a firmware update, only finding mention to firmware notifications.

Any suggestions? The wife is big on listening to Pandora, so I'd like to get it working sometime soon.

Thanks
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread