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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 561

post #16801 of 18979
Quote:
Originally Posted by travanx View Post

Did you make sure you have the latest firmware update?

Now you are making me prove my ignorance. How do I update firmware?
post #16802 of 18979
Looks like I'm in the club of not being able to update the firmware on my 3312. I finally got around to un-boxing the unit and installing yesterday. I wanted to perform the firmware update prior to spending the time to configure all of the settings, just because from all the trolling I've done in this thread, it seems that sometimes processor/network resets will have to be made. After spending a good 6 hours attempting the update, I threw my hands in the air and went about my business adjusting the unit's settings. My unit is wired directly to my AT&T U-Verse router (Router/Modem combo unit in single device, not separates). As this is a new unit (non-refurb), and this is my first attempts at updating, I've been unable to successfully download and install any previous updates.

What I've attempted:
1) I've turned off DHCP and given a static IP Address
2) Confirmed Networking and Internet connection. I even signed up for a free trial of Rhapsody to test Internet streaming, and verified by being able to play online music successfully. (Reminder to self: cancel Rhapsody before 14-Free trial ends so I won't be charged)
3) Successfully able to stream music from Media Center option
4) Performed 6 microprocessor resets
5) Performed 8 Network resets
6) Attempted to update via both the "Check for Update" and "Start" update options within the device settings
7) Set source to "Tuner" before attempting firmware update
8) Disconnected ALL HDMI connections except for the HDMI Out 1 going to the TV so that I can see the unit's GUI
9) Started the update attempt before bed, confirmed that the display read "Authenticating", went to bed, checked 5 hours later, still reading "Authenticating".

The results:
Either I receive the "Connection Failed 25" message or never ending "Authenticating" display; it's random which result I receive on any given attempt. I never get to a "Download" screen.


My next attempt will be to get into the web interface and see what I can find in there. I wasn't aware of a web interface for this device until some more forum reading, and I'll try today after work. I'll also backup my current config so I won't have to spend all that time again doing it.

Any other suggestions would be welcome. Thanks
Edited by Dru the Fu - 1/7/13 at 2:02pm
post #16803 of 18979
Thread Starter 
Quote:
Originally Posted by mseese1 View Post

Quote:
Originally Posted by travanx View Post

Did you make sure you have the latest firmware update?

Now you are making me prove my ignorance. How do I update firmware?

Open the GUI and go to System Setup > Option Setup > Firmware Update
post #16804 of 18979
Pandora questions:

Is there a "best practice" when done listening to Pandora -- e.g. signing out, vs leaving connected. Sometimes get him with the "Are you still listening/anybody there"" message, and probably better not to bother streaming while not actually listening, to reduce bandwidth.

Also Any Harmony users care to comment on how well / not well the remotes work with Pandora? Am thinking of going to a Harmony (mostly for the wife, I generally use the iPhone app, which can be somewhat clunky). Basically the key functions would be:

Thinking the picking up one of the less expensive (e.g. 600/650) Harmonys may make sense....

- Pandora (inside): Turn on Receiver, Set Zone 1 to Pandora (can you do a specific station? Is it going to be an up and down then enter remote codes?)
- Pandora (outside): Turn on Receiver, Power on Zone 2, Set to Pandora, power off Zone 1
- Pandora (inside/Outside): Thur on Reciever, power on zone 2, set all to Pandora
- Watch Blu-Ray: Power on blu ray, power on tv,set receiver to blu ray, play blu ray,
- Listen to Disc: Power on blu ray, set receiver to blu ray, play blu ray,
- TV (non-strereo): Turn on TV/Cable
- TV (Stereo): Turn on TV/Cable/Receiver. set receiver to Cbl/Sat
post #16805 of 18979
Long time lurker, but I now have a problem I can't fix. Either both my subwoofers stopped producing sound at the same time, or something is wrong with my Denon 3312ci. It's about 3 months old and everything has worked fine before now. I've searched but can't find much on this subject. Is this common for Denon receivers? I love Denon, but this would be the 2nd time my receiver stopped sending sound to my subwoofer for some odd reason (Had my first 1910 replaced at Best Buy years ago for that). I noticed a while ago that my DefTec prosub1000 didn't turn on until the sound level was at a fairly high level, but now both that sub and my DefTec 8" Cube both won't produce any sound. Any ideas?
post #16806 of 18979
Are you using both sub pre-outs or a "Y" splitter cable? Pull the cable from the pre-out and rub your finger over it while the sub is powered on ... hear static? If yes, the issue may be with the AVR. Are your speakers set to SMALL/minimum 80Hz crossovers as suggested?
post #16807 of 18979
Quote:
Originally Posted by jon777 View Post

Pandora questions:
Is there a "best practice" when done listening to Pandora -- e.g. signing out, vs leaving connected. Sometimes get him with the "Are you still listening/anybody there"" message, and probably better not to bother streaming while not actually listening, to reduce bandwidth.
Also Any Harmony users care to comment on how well / not well the remotes work with Pandora? Am thinking of going to a Harmony (mostly for the wife, I generally use the iPhone app, which can be somewhat clunky). Basically the key functions would be:
Thinking the picking up one of the less expensive (e.g. 600/650) Harmonys may make sense....
- Pandora (inside): Turn on Receiver, Set Zone 1 to Pandora (can you do a specific station? Is it going to be an up and down then enter remote codes?)
- Pandora (outside): Turn on Receiver, Power on Zone 2, Set to Pandora, power off Zone 1
- Pandora (inside/Outside): Thur on Reciever, power on zone 2, set all to Pandora
- Watch Blu-Ray: Power on blu ray, power on tv,set receiver to blu ray, play blu ray,
- Listen to Disc: Power on blu ray, set receiver to blu ray, play blu ray,
- TV (non-strereo): Turn on TV/Cable
- TV (Stereo): Turn on TV/Cable/Receiver. set receiver to Cbl/Sat

When finished listening, you should turn off NET/USB source.

post #16808 of 18979
Quote:
Originally Posted by jdsmoothie View Post

Are you using both sub pre-outs or a "Y" splitter cable? Pull the cable from the pre-out and rub your finger over it while the sub is powered on ... hear static? If yes, the issue may be with the AVR. Are your speakers set to SMALL/minimum 80Hz crossovers as suggested?

I'm using both Sub outputs from the reciever, no Y cable. I heard plenty of static when the cables touched the outside rim of the sub output on the receiver, so I'm assuming they're in working order. I'm just so bummed that a second Denon receiver of mine is having the same problem.
post #16809 of 18979
Quote:
Originally Posted by pdepres View Post

I'm using both Sub outputs from the reciever, no Y cable. I heard plenty of static when the cables touched the outside rim of the sub output on the receiver, so I'm assuming they're in working order. I'm just so bummed that a second Denon receiver of mine is having the same problem.

My velodyne sub will work for a long time and then suddenly it doesn't come on anymore when the avr is on...it has the auto sensing on/off so it comes on when it detects a signal coming into it and turns off when it doesn't for a certain amount of time. Mine always starts working again by just unplugging the sub and from the wall and plugging it back in so I figured the part of it that turns it off and on automatically needs to be reset every now and then? I'm sure you've tried that already but figured I'de mention it just in case:)
post #16810 of 18979
Quote:
Originally Posted by candy76man View Post

My velodyne sub will work for a long time and then suddenly it doesn't come on anymore when the avr is on...it has the auto sensing on/off so it comes on when it detects a signal coming into it and turns off when it doesn't for a certain amount of time. Mine always starts working again by just unplugging the sub and from the wall and plugging it back in so I figured the part of it that turns it off and on automatically needs to be reset every now and then? I'm sure you've tried that already but figured I'de mention it just in case:)

That sounds like my problem, exactly. I pretty sure this has happened before too, but not for this long of a period. Both subs have an auto detect to turn it on. They both just don't detect any signal to turn on. I just took it to Best Buy, they tested it, worked fine, brought it home, now it works fine. I'm disappointing that a fairly high quality Denon product is having this kind of issue. I'm going to keep an eye on it and keep track of how often this happens. I know it happens to my DefTec ProSub 1000 every now and then, but it has never happened to my DefTec Cube before now.
post #16811 of 18979
Thread Starter 
What is the channel level on the SW channel? Usually a failure of the auto in circuit to trigger is caused by a very negative sub trim.
post #16812 of 18979
Quote:
Originally Posted by pdepres View Post

That sounds like my problem, exactly. I pretty sure this has happened before too, but not for this long of a period. Both subs have an auto detect to turn it on. They both just don't detect any signal to turn on. I just took it to Best Buy, they tested it, worked fine, brought it home, now it works fine. I'm disappointing that a fairly high quality Denon product is having this kind of issue. I'm going to keep an eye on it and keep track of how often this happens. I know it happens to my DefTec ProSub 1000 every now and then, but it has never happened to my DefTec Cube before now.

One of the reasons we suggest adjusting the sub gain/volume knob lower (eg. 7-9 o'clock) before running Audyssey, is to obtain a final sub trim of between [-3db to 0db] to ensure a strong enough signal is passed from the AVR to the sub to "wake it up" when in AUTO mode. If your sub is set much above -3db (eg. -9db), suggest you adjust the sub gain lower and rerun Audyssey again, ensuring the subs are set to "ON" during Audyssey and then only once you have a final trim closer to -3db, adjust the subs back to "AUTO".
post #16813 of 18979
I have a question regarding the 1912.

Whe you do a microprocesor reset and since you can't back anything up in the 1912, do you lose all the information like saved radio stations, presents, quick links or just the Audissey settings?
post #16814 of 18979
Quote:
Originally Posted by jdsmoothie View Post

One of the reasons we suggest adjusting the sub gain/volume knob lower (eg. 7-9 o'clock) before running Audyssey, is to obtain a final sub trim of between [-3db to 0db] to ensure a strong enough signal is passed from the AVR to the sub to "wake it up" when in AUTO mode. If your sub is set much above -3db (eg. -9db), suggest you adjust the sub gain lower and rerun Audyssey again, ensuring the subs are set to "ON" during Audyssey and then only once you have a final trim closer to -3db, adjust the subs back to "AUTO".

If that were the cause of his problem why would it have just now shown up? It sounds like his subs had been working fine and suddenly, with no changes to his system, stopped turning on ....so unless he recently lowered his sub volume in the avr I don't see how that could be the problem....I could be wrong though wink.gif
post #16815 of 18979
Quote:
Originally Posted by Szeppelin75 View Post

I have a question regarding the 1912.
Whe you do a microprocesor reset and since you can't back anything up in the 1912, do you lose all the information like saved radio stations, presents, quick links or just the Audissey settings?

That's pretty much the case...it's like doing a clean install of windows from what I understand, it clears everything out and back to the way it was the first time you plugged it in so any custom stuff like audysey calibration, tuner presets and such has to be redone. But it also clears out any "bit rot" that may be causing issues. I couldn't use the net/usb source at all on my 1912 when I first got it (it was a refurb) until I did the hard reset, but the hard reset got everything working again and it has been working good ever since.
post #16816 of 18979
For those of you that are connecting your devices, such as dvr, ps3, xbox 360, to the avr via hdmi and then using a single hdmi from the avr to the TV how do you set up the TV for each device, considering that each device may require different picture settings? I primarily use custom mode on my ST50 so I won't be switching modes for each device. My options as I see it are to adjust hdmi 1 custom mode picture settings each time I switch to a different device or connect each device to it's own hdmi input with it's own unique settings.
post #16817 of 18979
Quote:
Originally Posted by candy76man View Post

That's pretty much the case...it's like doing a clean install of windows from what I understand, it clears everything out and back to the way it was the first time you plugged it in so any custom stuff like audysey calibration, tuner presets and such has to be redone. But it also clears out any "bit rot" that may be causing issues. I couldn't use the net/usb source at all on my 1912 when I first got it (it was a refurb) until I did the hard reset, but the hard reset got everything working again and it has been working good ever since.

That's what i thought, thanks.
post #16818 of 18979
Recently I have not been able to access my 2312ci via the web GUI or the AVR Remote android app on my phone. These seems to correlate with the recent f/w update. I have verified that Network Standby was set to on and the MAC ID of the AVR shows up in my router Web GUI. Id like this to work again mainly because I use the AVR remote App to adjust the center channel level occasionally and sometimes play to the 2312ci from my PC.

Has anyone else experienced this?
Is there a solution?
post #16819 of 18979
Does anyone know when Denon generally updates their receivers? I am looking to upgrade but am in no particular hurry. Wondering if I should pull the trigger or just wait a few months til the xx14 series is released and either get that (if worth it) or look for a deal on the 13 series. Thanks.
post #16820 of 18979
Quote:
Originally Posted by Dru the Fu View Post

Looks like I'm in the club of not being able to update the firmware on my 3312. I finally got around to un-boxing the unit and installing yesterday. I wanted to perform the firmware update prior to spending the time to configure all of the settings, just because from all the trolling I've done in this thread, it seems that sometimes processor/network resets will have to be made. After spending a good 6 hours attempting the update, I threw my hands in the air and went about my business adjusting the unit's settings. My unit is wired directly to my AT&T U-Verse router (Router/Modem combo unit in single device, not separates). As this is a new unit (non-refurb), and this is my first attempts at updating, I've been unable to successfully download and install any previous updates.

What I've attempted:
1) I've turned off DHCP and given a static IP Address
2) Confirmed Networking and Internet connection. I even signed up for a free trial of Rhapsody to test Internet streaming, and verified by being able to play online music successfully. (Reminder to self: cancel Rhapsody before 14-Free trial ends so I won't be charged)
3) Successfully able to stream music from Media Center option
4) Performed 6 microprocessor resets
5) Performed 8 Network resets
6) Attempted to update via both the "Check for Update" and "Start" update options within the device settings
7) Set source to "Tuner" before attempting firmware update
8) Disconnected ALL HDMI connections except for the HDMI Out 1 going to the TV so that I can see the unit's GUI
9) Started the update attempt before bed, confirmed that the display read "Authenticating", went to bed, checked 5 hours later, still reading "Authenticating".

The results:
Either I receive the "Connection Failed 25" message or never ending "Authenticating" display; it's random which result I receive on any given attempt. I never get to a "Download" screen.

My next attempt will be to get into the web interface and see what I can find in there. I wasn't aware of a web interface for this device until some more forum reading, and I'll try today after work. I'll also backup my current config so I won't have to spend all that time again doing it.
Any other suggestions would be welcome. Thanks

I tried again yesterday and last night with performing a firmware update hoping that if I tried at different times in the day it may succeed, and same results as above. This time though, I am receiving an auto-notification after turning on power to the receiver. I browsed through the device's web interface, but couldn't find any option to perform a firmware update, only finding mention to firmware notifications.

Any suggestions? The wife is big on listening to Pandora, so I'd like to get it working sometime soon.

Thanks
post #16821 of 18979
HDMI pass-through question:

Hi all, Just got an open box 2112 and am trying to get it all set up. I've got a Blu-ray connected to hdmi1 and my cable box to hdmi3 and then my avr is connected to the tv via the hdmi out. I've got the CEC turned on on the tv (Vizio LCD) and the hdmi control turned on on the avr. I've configured the pass-through to always be set to hdmi3 so that ideally my wife and kids can just turn on the tv and watch without the receiver needing to be on. What's happening is that when the tv gets turned on it will see the cable signal for a few seconds, but then the avr turns on and switches itself to the TV input which of course causes the tv to have no signal. Now I know from searching this forum that I can delete the TV input from the avr and that's supposed to prevent it from switching to that input automatically, but on my tv I access Youtube and Skype and do want to run that audio back through the receiver sometimes. So is there any way to set this up so that the cable signal will pass through the avr when in standby and turning on the tv won't automatically turn on the avr? FWIW, when the avr turns itself on and I switch it off, it comes right back on because it knows the tv is still on.

Thanks for any suggestions.

-Chris
post #16822 of 18979
Quote:
Originally Posted by RobDMB View Post

Does anyone know when Denon generally updates their receivers? I am looking to upgrade but am in no particular hurry. Wondering if I should pull the trigger or just wait a few months til the xx14 series is released and either get that (if worth it) or look for a deal on the 13 series. Thanks.

Typically April through June depending on the model line.
post #16823 of 18979
Quote:
Originally Posted by catalano View Post

HDMI pass-through question:
Hi all, Just got an open box 2112 and am trying to get it all set up. I've got a Blu-ray connected to hdmi1 and my cable box to hdmi3 and then my avr is connected to the tv via the hdmi out. I've got the CEC turned on on the tv (Vizio LCD) and the hdmi control turned on on the avr. I've configured the pass-through to always be set to hdmi3 so that ideally my wife and kids can just turn on the tv and watch without the receiver needing to be on. What's happening is that when the tv gets turned on it will see the cable signal for a few seconds, but then the avr turns on and switches itself to the TV input which of course causes the tv to have no signal. Now I know from searching this forum that I can delete the TV input from the avr and that's supposed to prevent it from switching to that input automatically, but on my tv I access Youtube and Skype and do want to run that audio back through the receiver sometimes. So is there any way to set this up so that the cable signal will pass through the avr when in standby and turning on the tv won't automatically turn on the avr? FWIW, when the avr turns itself on and I switch it off, it comes right back on because it knows the tv is still on. Thanks for any suggestions.-Chris

I went thru everything you've been thru and ended up doing the following: Skip the pass thru and HDMI control. Connect the cable box directly to the TV. Connect audio from the cable box to the AVR using optical or coaxial S/PDIF. Turn off CEC and HDMI control on the TV. I left it on for the BRP input of the AVR. All this was soooo much easier than pulling out what hair I have left. Good luck!
post #16824 of 18979
I use a Harmony One remote with the 3312CI and it works like a charm:-) Hope that helps!
post #16825 of 18979
Thread Starter 
Quote:
Originally Posted by RobLee View Post

Quote:
Originally Posted by catalano View Post

HDMI pass-through question:
Hi all, Just got an open box 2112 and am trying to get it all set up. I've got a Blu-ray connected to hdmi1 and my cable box to hdmi3 and then my avr is connected to the tv via the hdmi out. I've got the CEC turned on on the tv (Vizio LCD) and the hdmi control turned on on the avr. I've configured the pass-through to always be set to hdmi3 so that ideally my wife and kids can just turn on the tv and watch without the receiver needing to be on. What's happening is that when the tv gets turned on it will see the cable signal for a few seconds, but then the avr turns on and switches itself to the TV input which of course causes the tv to have no signal. Now I know from searching this forum that I can delete the TV input from the avr and that's supposed to prevent it from switching to that input automatically, but on my tv I access Youtube and Skype and do want to run that audio back through the receiver sometimes. So is there any way to set this up so that the cable signal will pass through the avr when in standby and turning on the tv won't automatically turn on the avr? FWIW, when the avr turns itself on and I switch it off, it comes right back on because it knows the tv is still on. Thanks for any suggestions.-Chris

I went thru everything you've been thru and ended up doing the following: Skip the pass thru and HDMI control. Connect the cable box directly to the TV. Connect audio from the cable box to the AVR using optical or coaxial S/PDIF. Turn off CEC and HDMI control on the TV. I left it on for the BRP input of the AVR. All this was soooo much easier than pulling out what hair I have left. Good luck!

+1 -- HDMI-CEC in the display causes more trouble than it's worth. If you forget about ARC for the built-in TV apps and instead go the tried-and-true route of just using an optical out from the TV to the receiver, it will make your life a lot easier.
post #16826 of 18979
Thread Starter 
Quote:
Originally Posted by RobDMB View Post

Does anyone know when Denon generally updates their receivers? I am looking to upgrade but am in no particular hurry. Wondering if I should pull the trigger or just wait a few months til the xx14 series is released and either get that (if worth it) or look for a deal on the 13 series. Thanks.

Denon's new consumer(below the 4xxx level) lineup typically is released in late spring / early summer (i.e. May/June) with the entry-level models released first and the higher level models trickling out a month or two later.
post #16827 of 18979
Quote:
Originally Posted by Sammy2 View Post

Recently I have not been able to access my 2312ci via the web GUI or the AVR Remote android app on my phone. These seems to correlate with the recent f/w update. I have verified that Network Standby was set to on and the MAC ID of the AVR shows up in my router Web GUI. Id like this to work again mainly because I use the AVR remote App to adjust the center channel level occasionally and sometimes play to the 2312ci from my PC.
Has anyone else experienced this?
Is there a solution?

Please.. anyone?
post #16828 of 18979
Thread Starter 
Quote:
Originally Posted by Sammy2 View Post

Recently I have not been able to access my 2312ci via the web GUI or the AVR Remote android app on my phone. These seems to correlate with the recent f/w update. I have verified that Network Standby was set to on and the MAC ID of the AVR shows up in my router Web GUI. Id like this to work again mainly because I use the AVR remote App to adjust the center channel level occasionally and sometimes play to the 2312ci from my PC.

Has anyone else experienced this?
Is there a solution?

Have you tried a "soft reset", i.e. unplugging the AVR for 10+ minutes, and then plugging back in and starting up again? There are some additional suggestions that JD has compiled in the beginning of this thread in the troubleshooting section.
post #16829 of 18979
That was quick!!

I guess I will go through that. I'm just not wanting to loose my settings so a soft reset is a place to start.

I do have a back up which I may not be able to use if I can't access the web GUI then I suppose I cannot restore it anyhow.
post #16830 of 18979
Oh, and THANK YOU too!
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