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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 565

post #16921 of 17914
1/17/13 at 8:15am
(Continuing from posts 16812, 16830, 16856)
Quote:
Originally Posted by jonasro View Post

Dru - I had a similar issue and tried most of what you've detailed... What I didn't notice in your list was actually making a direct connection from the receiver to your modem, either by hard wire or putting the receiver's IP address in your router's DMZ.

The sequence that worked for me was: 1) put receiver's IP in router DMZ, 2) make sure you're hard-wired from receiver to router/modem, 3) start up receiver, 4) Switch input to anything but NET/USB, 5) DON'T check for update, just use "START".

I was sure I was going to have to bring my receiver in to a service center but using the above steps, I got the firmware updates complete (2 of them!) and Pandora has been happily playing since then...

FWIW, I also found about 4pm Pacific time was a great time to hit the firmware server (it's in Japan)...

Hope it works... I totally get your frustration... Been there...

Worst case, take it in to a local service center and have them do it...

Ron

I'm losing sleep...losing weight. My hair is falling out...well, not really this bad, but this is very frustrating me to the point of second guessing this purchase.

I've tried yet again last night and this morning...multiple Network resets, unplugging all HDMI connections (except the OUT to TV so I can see the GUI), confirming hard line connection plugged directly into modem/router, placing this device in my router's DMZ, switching to Tuner source, using the "Start" option instead of "Check for Update", confirming network connection by playing Internet radio, trying with a Static IP and also attempts with DHCP on....this is getting to be nonsense. The results remain to be either "Connection Failed 25" or "Authenticating" for infinity.

Just for confirmation, I have gone through the process of checking for a firmware update, and it tells me one is available and will take an estimated 32 minutes to complete.

I thought I should also mention that I had a continuous ping going on the devices IP. I noticed that after a couple minutes of "Authenticating" after pressing the "Start" option, I noticed that pings started to fail for a few cycles, then resumed to being successful.

I don't what else there is I can try. I'll try to do an afternoon and 4PM time-frame for my next attempts. I cannot understand why this product will be on the market and advertise the ability to perform firmware updates when SOOOooooooo many users have issues with firmware updates. I think that it is ridiculous that I may have to haul this or send it to some service center to perform the update for me when it is a built in feature that should be out of the box able to do this.

PLEASE: any more suggestions?
Edited by Dru the Fu - 1/17/13 at 4:01pm
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post #16922 of 17914
1/17/13 at 5:34pm
I'm thinking of buying a refurb directly from the Denon site. Does Denon refurb their own products or do they farm them out?
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post #16923 of 17914
1/17/13 at 5:37pm
AFAIK, the nearby factory repair center PanurgyOEM does all of their "factory' repair work for Denon. A refurb would come with a 1 year warranty which may be doubled to 2 years by your credit card provider (Amex will do this for sure).
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post #16924 of 17914
1/17/13 at 7:46pm
Well I unplugged the avr for 10 minutes and that fixed it. Not sure what would have caused it to start acting up, but back to normal now.

Thanks,
Chris
Quote:
Originally Posted by jdsmoothie View Post

The analog --> HDMI conversion process should be automatic. Keep in mind that there is no upscaling of the Wii 480i video so it is simply passed through to your TV as 480i. Check to make sure your TV can accept the 480i video from the Wii over HDMI as not all TVs are able to do this. If it can, Try unplugging the AVR for 10 minutes and if still no joy, then do a microprocessor reset (p. 129 OM).
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post #16925 of 17914
1/18/13 at 3:26am
Quote:
Originally Posted by catalano View Post

Well I unplugged the avr for 10 minutes and that fixed it. Not sure what would have caused it to start acting up, but back to normal now.

Thanks,
Chris

For better and for worse, our AVRs are computers these days. This seems to mean a lot more features and a bit less stability.
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post #16926 of 17914
1/18/13 at 5:28am
What is the lifespan of a modern AVR?
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post #16927 of 17914
1/18/13 at 6:02am
Quote:
Originally Posted by Szeppelin75 View Post

What is the lifespan of a modern AVR?

Quite often it's however long the capacitors last in a lot of them...and that depends on rather or not the manufacturer got a good batch or not or if they just went with the cheapest ones they could find. I have an onkyo sitting in the corner of my room with a bad hdmi daughter board due to failed caps, it was a little over two years old when they started failing.
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post #16928 of 17914
1/18/13 at 6:17am
In addition to electrical lifetime, there's also feature lifetime, which can be as short as just a couple of years. Too often new equipment has attractive new features that one feels one simply must have, making older equipment look tired and obsolete, even though it's still working perfectly.
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post #16929 of 17914
1/18/13 at 6:25am
Quote:
Originally Posted by Selden Ball View Post

In addition to electrical lifetime, there's also feature lifetime, which can be as short as just a couple of years. Too often new equipment has attractive new features that one feels one simply must have, making older equipment look tired and obsolete, even though it's still working perfectly.

Guilty as charged. There is nothing whatsoever wrong with my 4802R, except it can't handle HDMI switching and decoding of a few sound formats.
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post #16930 of 17914
1/18/13 at 9:29am
Quote:
Originally Posted by Dru the Fu View Post

(Continuing from posts 16812, 16830, 16856)
I'm losing sleep...losing weight. My hair is falling out...well, not really this bad, but this is very frustrating me to the point of second guessing this purchase.

I've tried yet again last night and this morning...multiple Network resets, unplugging all HDMI connections (except the OUT to TV so I can see the GUI), confirming hard line connection plugged directly into modem/router, placing this device in my router's DMZ, switching to Tuner source, using the "Start" option instead of "Check for Update", confirming network connection by playing Internet radio, trying with a Static IP and also attempts with DHCP on....this is getting to be nonsense. The results remain to be either "Connection Failed 25" or "Authenticating" for infinity.

Just for confirmation, I have gone through the process of checking for a firmware update, and it tells me one is available and will take an estimated 32 minutes to complete.

I thought I should also mention that I had a continuous ping going on the devices IP. I noticed that after a couple minutes of "Authenticating" after pressing the "Start" option, I noticed that pings started to fail for a few cycles, then resumed to being successful.

I don't what else there is I can try. I'll try to do an afternoon and 4PM time-frame for my next attempts. I cannot understand why this product will be on the market and advertise the ability to perform firmware updates when SOOOooooooo many users have issues with firmware updates. I think that it is ridiculous that I may have to haul this or send it to some service center to perform the update for me when it is a built in feature that should be out of the box able to do this.

PLEASE: any more suggestions?

Found the Firmware Upgrade option within the Web Interface under System Setup --> Option 3....attempted, same unsuccessful results.
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post #16931 of 17914
1/18/13 at 2:32pm
Hello All

I am interested in buying the Denon AVR3312C which has come on clearance at the local best buy store. For those who have this model, would you all recommend it or stay away? I am aware some have had HDMI and update issues.

It is going to be powering a 5.1 in wall/ceiling home theater. If you need any other info please let me know, very new to home audio.
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post #16932 of 17914
1/18/13 at 2:37pm
Thread Starter 
The 3312CI is an excellent receiver. I wouldn't hesitate to buy it, with an open box or clearance model you still get the full 3-year warranty because BB is an authorized retailer.

HDMI handshake problems are widespread and not really isolated to specific receivers, it's more about random combinations of components (usually cable/sat boxes) that don't "play nice". The update problems are also relatively isolated, there was a batch of complaints recently because Denon's servers crashed when pushing out a fix for Pandora streaming, but otherwise the incidence of reported issues if very low.

How much is it on sale for?
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post #16933 of 17914
1/18/13 at 2:44pm
Quote:
Originally Posted by batpig View Post

The 3312CI is an excellent receiver. I wouldn't hesitate to buy it, with an open box or clearance model you still get the full 3-year warranty because BB is an authorized retailer.

HDMI handshake problems are widespread and not really isolated to specific receivers, it's more about random combinations of components (usually cable/sat boxes) that don't "play nice". The update problems are also relatively isolated, there was a batch of complaints recently because Denon's servers crashed when pushing out a fix for Pandora streaming, but otherwise the incidence of reported issues if very low.

How much is it on sale for?

Thanks for your response

$549...clearance model, so it should be brand new unopened
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post #16934 of 17914
1/18/13 at 2:56pm
Thread Starter 
$549 is an AWESOME price for an unopened model with full warranty. Go for it! Just make sure if it's an open box clearance that the microphone, remote and other accessories are included.
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post #16935 of 17914
1/18/13 at 3:05pm
Quote:
Originally Posted by batpig View Post

$549 is an AWESOME price for an unopened model with full warranty. Go for it! Just make sure if it's an open box clearance that the microphone, remote and other accessories are included.

thanks, appreciate the advice
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post #16936 of 17914
1/18/13 at 3:09pm
So here's a weird one. I have a 2112, sound was pretty good with the Denon speakers that came with my older denon HTIB, until I blew the front speaker out. So I picked up 2 Definition Technology speakers instead (I believe Mythos Gem) replacing the front left and right speakers. Running Audyssey gave me a very rear heavy sound though, with the front left and right sounding very muted in the mix. What's my problem here?

And I've run Audyssey multiple times, with it always giving a very rear heavy mix. Not to mention if watching a movie, the movie score seems to overpower the rest of the movie soundtrack.
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post #16937 of 17914
1/18/13 at 4:58pm
Quote:
Originally Posted by amindu View Post

thanks, appreciate the advice

I have this receiver. Good price, though I am cheap so I'd ask for more discount biggrin.gif I paid 650 in June 2012 NIB
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post #16938 of 17914
1/18/13 at 6:09pm
Quote:
Originally Posted by rocko213 View Post

So here's a weird one. I have a 2112, sound was pretty good with the Denon speakers that came with my older denon HTIB, until I blew the front speaker out. So I picked up 2 Definition Technology speakers instead (I believe Mythos Gem) replacing the front left and right speakers. Running Audyssey gave me a very rear heavy sound though, with the front left and right sounding very muted in the mix. What's my problem here?

And I've run Audyssey multiple times, with it always giving a very rear heavy mix. Not to mention if watching a movie, the movie score seems to overpower the rest of the movie soundtrack.

Are you using a mic boom stand or tripod to support the mic? Have your read the Audyssey 101/FAQ Guide linked in my sig?
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post #16939 of 17914
1/18/13 at 9:29pm
As a test I connected my laptop directly to my 1712 via HDMI to listen to some music on flac files. It worked. How exactly is this working? Is my laptop soundcard being used or is it bypassed by the AVR?
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post #16940 of 17914
1/19/13 at 2:32am
Yes, the soundcard is decoding the FLAC to PCM and passing it to the AVR.
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post #16941 of 17914
1/19/13 at 2:57am
Quote:
Originally Posted by jdsmoothie View Post

Yes, the soundcard is decoding the FLAC to PCM and passing it to the AVR.

Sorry, but I don't think the "soundcard" is decoding the flac, I think the program on the computer is decoding the flac and sending the decoded data to the HDMI output.
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post #16942 of 17914
1/19/13 at 3:14am
Moot point ... the audio is decoded before it gets to the AVR. wink.gif
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post #16943 of 17914
1/19/13 at 5:46pm
I figured something was decoding the FLAC before it reached the AVR. I'm using the foobar2000 to play the FLAC file. Does the decoding degrade the sound quality compared to a CD or if I was able to play the FLAC directly form a hard drive?
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post #16944 of 17914
1/19/13 at 6:43pm
Thread Starter 
No, decoding doesn't degrade quality, FLAC is a lossless encode. It's just a container and once unpacked you are getting the identical quality as the original CD.
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post #16945 of 17914
1/19/13 at 7:15pm
Just a troubleshooting FYI for this model - I have a 3312 and have been using it to stream playlists from my PC. I had a particular playlist that had several different subfolders of songs in it, played fine on the PC but when I played on the 3312 it would intermittently crash the app, causing it to take about 30 seconds to go back to the Net/USB home screen. I finally traced it down to files in one particular folder, and after alot of troubleshooting finally determined that the album cover artwork embedded in the MP3 file itself was crashing the playback app on the Denon, which tries to display it (and for some reason didn't like the size or format of the embedded image in this case). I used an MP3 tag program to remove the embedded artwork for every file in that folder (all the same artwork embedded as all from the same album), and now it plays fine. Just wanted it to be out there and have people know, in case they ran into an odd playback issue on MP3 files - if it crashes the app, look at the embedded album artwork in the MP3 file.
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post #16946 of 17914
1/19/13 at 9:31pm
Quote:
Originally Posted by jdsmoothie View Post

Try doing the "Network reset" procedure listed in post #5 of this thread.

Thanks for the tip. I followed your advice, but I still can't connect to my network. I tried setting the network up through the network setup wizard. It detects the connection through the ethernet port. However when I try to confirm the connection by using the Internet Radio button, as per the onscreen instructions, I don't hear any music. So, I select "No Sound" and then the receiver gives me a message that the network connection has failed.

What can I do?
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post #16947 of 17914
1/20/13 at 3:06am
Try a wired connection to the router or a different router all together (eg. take it to a friend's house and use their router).
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post #16948 of 17914
1/20/13 at 4:32am
Quote:
Originally Posted by jdsmoothie View Post

Try a wired connection to the router or a different router all together (eg. take it to a friend's house and use their router).

I've had a number of problems with router's over the years, probably replacing them about once a year. Just to let you know that it could be the router.
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post #16949 of 17914
1/20/13 at 7:49am
I originally posted this in the Harmony One thread...

Hey guys, just got my Harmony One yesterday. I have one annoying issue with it so far. When I tried running Audyssey I got passed the first step in test tones when I tried to scroll down to the next step it wouldn't do anything. I made sure I was on the receiver activity with the remote.

Same issue when I went to the dock (iPod) input on my receiver, was able to get to that function , selected music , but when I wanted to scroll down to artist it wouldn't scroll down.
Also tried using my Denon (3312 receiver) remote, wouldn't work either.

It seems whenever I want to scroll up and down for certain functions neither the Harmony 1 or Denon remote will respond. This was never an issue before I got the Harmony remote. I tried updating the remote on the Harmony website and it is still not working.

Any advice would be greatly appreciated guys...wink.gif
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post #16950 of 17914
1/20/13 at 8:10am
Quote:
Originally Posted by Daryl RSV4 View Post

I originally posted this in the Harmony One thread...

Hey guys, just got my Harmony One yesterday. I have one annoying issue with it so far. When I tried running Audyssey I got passed the first step in test tones when I tried to scroll down to the next step it wouldn't do anything. I made sure I was on the receiver activity with the remote.

Same issue when I went to the dock (iPod) input on my receiver, was able to get to that function , selected music , but when I wanted to scroll down to artist it wouldn't scroll down.
Also tried using my Denon (3312 receiver) remote, wouldn't work either.

It seems whenever I want to scroll up and down for certain functions neither the Harmony 1 or Denon remote will respond. This was never an issue before I got the Harmony remote. I tried updating the remote on the Harmony website and it is still not working.

Any advice would be greatly appreciated guys...wink.gif

If the OEM remote that came with your speaker isn't doing what you expect, then there's no real reason to believe that the Harmony would work in that situation. If it worked before you got the Harmony, then maybe you just got slammed with an actual coincidence. I just don't see how having another remote that fails to work correctly could interfere with another remote control's functioning, unless said remote is constantly pumping out IR flashes that just happen to interfere in just the right way with the flashes the Denon remote is sending, and also does so while you're using other buttons on it. In the (in my opinion very unlikely) event that this is an issue, you can test for it with a digital camera. They're sensitive to IR so if you aim the remote at the lens and press a button you'll see a flashing light in the viewfinder.

Fallback suggestion: Try a microprocessor reset.
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