Sorry - you are correct on all counts. I actually have had standby OFF all this time, but misread and turned it ON when the load didn't work. Also I normally use Firefox for EVERYTHING, so didn't even consider IE after reading your remark "If you are having difficulty using IE, try using Firefox"... in my case, I always use Firefox first and only fall back to IE only if Firefox won't load a webpage (usually ASP).
Thanks for getting me thru this. Now to see f the reset fixed any of the quirks that led me to try a reset... mainly, if I use a quick select button to turn on the AVR, then it will freeze and ignore all buttons on the remote and front panel, including the power button.