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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 583

post #17461 of 18965
http://www.panurgyoem.com/denon/denonrepair.html
post #17462 of 18965
you can always check the serial number on return to make sure you didn't get a refurb
post #17463 of 18965
Hmm, I just got off the phone with Panurgy. Looks they can't find anything wrong with my 2312. Left and right speakers cut out constantly accompanied by a relay click. They told they tested it for "several days" and couldn't reproduce the problem and that it is operating at factory specifications. Argh. I guess I'll test it again when I shows up, but I suspect if the problem continues to occur, I'll end up selling it. Argh again.

In the interim, I'm taking advantage of Best Buy's 15 day return policy and I have a Yamaha RX-V673 that has had zero issues during this time. Also as previously mentioned, my Sony ES from my 2nd system worked fine for a week connected to the same equipment before I sent the Denon off.

This stinks since I love the Denon and hate the Yamaha. Oh well, maybe when it returns it will magically work perfectly again.....
post #17464 of 18965
Thank you for the suggestions to contact Panurgy. It looks like they are in NJ...Are there any repair sites on the West Coast, or perhaps not as far as the East Coast, as I live in California?
post #17465 of 18965
is there a post in this thread where batpig compares the 3311 to the 3312, like in the xx13 thread where he compares the 3312 to the 3313?
post #17466 of 18965
Question about my 1912. The 1912 is rated 90w. My house was built with speaker wire run in wall from the second floor living room to the fourth level roof deck. There is a speaker wire plate on the wall in the living room. And there is speaker wire for a pair of speakers coming out of the wall on the roof deck. If I buy a pair of Polk Atrium 4 speakers for the roof deck, which ask for receivers with 10-80 w per channel, and plug them into my Zone 2 on my 1912, then is there potential for the speakers to "blow out" if someone cranks the 1912 up to maximum volume? (Normally I would just buy the Atrium 5's but they are $150- $200 more...) Thanks!
post #17467 of 18965
Quote:
Originally Posted by ProfD View Post

Question about my 1912. The 1912 is rated 90w. My house was built with speaker wire run in wall from the second floor living room to the fourth level roof deck. There is a speaker wire plate on the wall in the living room. And there is speaker wire for a pair of speakers coming out of the wall on the roof deck. If I buy a pair of Polk Atrium 4 speakers for the roof deck, which ask for receivers with 10-80 w per channel, and plug them into my Zone 2 on my 1912, then is there potential for the speakers to "blow out" if someone cranks the 1912 up to maximum volume? (Normally I would just buy the Atrium 5's but they are $150- $200 more...) Thanks!

You should be alright since Zones have there own Volume Setup.

Level Lch
Level Rch
Volume Limit
Power On Level
Mute Level
post #17468 of 18965
Ok, well good news and bad news.

As I posted earlier, Panurgy found nothing wrong with my 2312. I got home this afternoon and the receiver was here. One week +2 day turnaround including shipping.

When I opened the box, there was a note inside saying the unit had been disassembled and cleaned but that it tested to factory specs and no repair was needed. I'm not convinced it's even the same unit. The serial number is the same, but they are just stickers. The volume and input knobs on the front are worn. There is a ring of silver when the black finish has been rubbed off. I suppose it's possible this happened during shipping/testing, but it wasn't like that before I shipped it out.

The good news is that it works fine so far. (My problem was that the FL and FR speakers were cutting in and out accompanied by a click of a relay). I decided not to reload my settings and just re-run Audyssey and set it up from scratch. Everything seems great.

Now to return the Yamaha to Best Buy and pray everything stays good for a while. I really like this receiver and I hope I have no other problems.
post #17469 of 18965
Quote:
Originally Posted by ProfD View Post

Question about my 1912. The 1912 is rated 90w. My house was built with speaker wire run in wall from the second floor living room to the fourth level roof deck. There is a speaker wire plate on the wall in the living room. And there is speaker wire for a pair of speakers coming out of the wall on the roof deck. If I buy a pair of Polk Atrium 4 speakers for the roof deck, which ask for receivers with 10-80 w per channel, and plug them into my Zone 2 on my 1912, then is there potential for the speakers to "blow out" if someone cranks the 1912 up to maximum volume? (Normally I would just buy the Atrium 5's but they are $150- $200 more...) Thanks!

Not at all .... in fact, on average the speakers will only be drawing < 5W/CH on average.
post #17470 of 18965
Quote:
Originally Posted by htwaits View Post

You need to work out your dilemma before the manufacturer's warranty expires unless you have an extended warranty from Denon. Personally, I would use it until the last month of Denon warranty, and then I would send it in for repair. I would also insure it.

Keep in mind that some credit card issuers may add an additional 4th year to the warranty (AMEX will for sure as will some MC/Visa).
post #17471 of 18965
Quote:
Originally Posted by jdsmoothie View Post

Quote:
Originally Posted by htwaits View Post

You need to work out your dilemma before the manufacturer's warranty expires unless you have an extended warranty from Denon. Personally, I would use it until the last month of Denon warranty, and then I would send it in for repair. I would also insure it.

Keep in mind that some credit card issuers may add an additional 4th year to the warranty (AMEX will for sure as will some MC/Visa).
Can you get firmware updates through a repair service provided by a credit card? Denon seems to be a bit tight about how they distribute firmware, or maybe I should have said a bit out of date. I was mainly addressing the fear of shipping damage. Personally, I would just ship it off for repair now if I was absolutely sure it wasn't just my mistake.
post #17472 of 18965
^^
Sorry, but no. frown.gif
post #17473 of 18965
Quote:
Originally Posted by jdsmoothie View Post

^^
Sorry, but no. frown.gif
That's what I was afraid might be true. I have the same model but had no trouble updating the firmware using the Internet. I've only had two Denon receivers and never needed repair. It's always seemed strange that their only authorized repair center is over 3,000 miles away from Silicon Valley. wink.gif
post #17474 of 18965
Huh? There are generally at least 3-5 or more "authorized" repair centers in every state and 10 centers in California. PanurgyOEM, NJ is the authorized "factory" repair center for Denon and other major brands as well.

http://usa.denon.com/us/support/pages/servicecentersearch.aspx
post #17475 of 18965
Adam's Electronics
7128 Edinger Avenue
Huntington Beach, CA 92647-3505 United States
Tel.: (714) 848-0110 Fax: (714) 842-0671

AVAILABLE SERVICES: Service CenterLocate on map
Center web site
Contact Center
Audio Design & Service Inc.
10764 VanOwen Street
North Hollywood, CA 91605-6403 United States
Tel.: (818) 754-0467 Fax: (818) 754-0495

AVAILABLE SERVICES: Service CenterLocate on map
Center web site
Contact Center
BT Service
11000 East Rush StreetSuite 2
South El Monte, CA 91733-3553 United States
Tel.: (626) 582-1678 Fax: (626) 529-0908

AVAILABLE SERVICES: Service CenterLocate on map
Center web site
Contact Center
Fry's Electronics, Inc.
600 E. Brokaw Road
San Jose, CA 95112 United States
Tel.: 877-688-7678

AVAILABLE SERVICES: Self Servicing Dealer OnlyLocate on map
Center web site
Contact Center
George Meyer TV
12418 Santa Monica Boulevard
Los Angeles, CA 90025-2522 United States
Tel.: (310) 820-1113 Fax: (310) 826-9769

AVAILABLE SERVICES: Service CenterLocate on map
Center web site
Contact Center
George Meyer TV & Stereo
4147 Transport Street
Ventura, CA 93003 United States
Tel.: 310-820-1113

AVAILABLE SERVICES: Service CenterLocate on map
Center web site
Gold Crown Electronics
129 E. Savarona Way
Carson, CA 90746 United States
Tel.: (310) 538-8282 Fax: (310) 538-8281

AVAILABLE SERVICES: Service CenterLocate on map
Center web site
Contact Center
Super Service Center
HD Electronics, Inc.
12224 La Mirada Boulevard
La Mirada, CA 90638 United States
Tel.: (562) 902-9128 Fax: (562) 902-9628

AVAILABLE SERVICES: Service CenterLocate on map
Contact Center
Hitechtronic, Inc.
480 East Rosecrans Avenue
Gardena, CA 90248 United States
Tel.: 310-516-0930 Fax: 310-516-0931

AVAILABLE SERVICES: Service CenterLocate on map
Contact Center
R & B Electronics
1103 Oddstad Drive
Redwood City, CA 94063 United States
Tel.: 650 363 8691 Fax: 650-701-0319Locate on map
Center web site
Contact Center
Scan Audio Services Inc.
8101 Orion AvenueSuite # 5
Van Nuys, CA 91406-1438 United States
Tel.: (818) 786-4240 Fax: (818) 786-4521

AVAILABLE SERVICES: Service CenterLocate on map
Center web site
Contact Center
post #17476 of 18965
I sent my 3311 to NEW JERSEY because none anywhere near me...and the good rep they have...
post #17477 of 18965
Quote:
Originally Posted by jdsmoothie View Post

Not at all .... in fact, on average the speakers will only be drawing < 5W/CH on average.

Thanks!
post #17478 of 18965
Quote:
Originally Posted by larkowski1 View Post

Ok, well good news and bad news.

As I posted earlier, Panurgy found nothing wrong with my 2312. I got home this afternoon and the receiver was here. One week +2 day turnaround including shipping.

When I opened the box, there was a note inside saying the unit had been disassembled and cleaned but that it tested to factory specs and no repair was needed. I'm not convinced it's even the same unit. The serial number is the same, but they are just stickers. The volume and input knobs on the front are worn. There is a ring of silver when the black finish has been rubbed off. I suppose it's possible this happened during shipping/testing, but it wasn't like that before I shipped it out.

The good news is that it works fine so far. (My problem was that the FL and FR speakers were cutting in and out accompanied by a click of a relay). I decided not to reload my settings and just re-run Audyssey and set it up from scratch. Everything seems great.

Now to return the Yamaha to Best Buy and pray everything stays good for a while. I really like this receiver and I hope I have no other problems.
i just noticed the worn ring around the volume and selector knobs.im calling panurgy for replacements.i never touch the knobs and they look worn and old.they need to be more careful on shipping and handling.
post #17479 of 18965
Let me know how that turns out. I'm just happy mine works after they didn't do anything.
post #17480 of 18965
Adding an amp today to my 3312.

Should I have to rerun Audyssey? Any other issue to look out for?

By the way......I shipped my 3312 in for repair (blown amp) directly to Denon. Had it back in 7 days time including shipping days . Grat service. They even called to check up on the repair. 1st class.
post #17481 of 18965
Quote:
Originally Posted by kanaka1 View Post

Quote:
Originally Posted by larkowski1 View Post

Ok, well good news and bad news.

As I posted earlier, Panurgy found nothing wrong with my 2312. I got home this afternoon and the receiver was here. One week +2 day turnaround including shipping.

When I opened the box, there was a note inside saying the unit had been disassembled and cleaned but that it tested to factory specs and no repair was needed. I'm not convinced it's even the same unit. The serial number is the same, but they are just stickers. The volume and input knobs on the front are worn. There is a ring of silver when the black finish has been rubbed off. I suppose it's possible this happened during shipping/testing, but it wasn't like that before I shipped it out.

The good news is that it works fine so far. (My problem was that the FL and FR speakers were cutting in and out accompanied by a click of a relay). I decided not to reload my settings and just re-run Audyssey and set it up from scratch. Everything seems great.

Now to return the Yamaha to Best Buy and pray everything stays good for a while. I really like this receiver and I hope I have no other problems.
i just noticed the worn ring around the volume and selector knobs.im calling panurgy for replacements.i never touch the knobs and they look worn and old.they need to be more careful on shipping and handling.

If they disassemble, clean and reassemble units as a matter of course, I suspect that all of the standard, interchangeable parts are tossed into and taken from common bins. After all, a knob is a knob is a knob. Of course, that means some people who sent in old units get new parts and some people who sent in new units get old parts. frown.gif
post #17482 of 18965
Anyone know how I set up Zone 2 in my 1912?

The Zone 2 button on the front of the unit does not appear to do anything.
And the "Zone2 setup" in the setup menu is greyed out (it can not be selected).

I have had this unit for about 1.5 years, but I never tried to use Zone 2 before now...
post #17483 of 18965
you have to change the AMP ASSIGN from NORMAL to ZONE2: MENU, SYSTEM SETUP, SPEAKER SETUP, AMP ASSIGN, RIGHT ARROW TO CHANGE TO ZONE2 (YOU'LL HEAR a CLICK to CONFIRM CHANGE)

NOW you may select ZONE2
post #17484 of 18965
Thanks !!!
post #17485 of 18965
you're welcome; just hope I told you right; I don't have a 1912, but a 3312 cool.gif
post #17486 of 18965
Yes that part worked.
post #17487 of 18965
good, very good
post #17488 of 18965
Yes, thanks! Now that I have Zone 2 operational, I was able to check that the speaker wire on my roof deck is operational. In other words the speakers output sound on my roof deck. My next step up there will be to install them permanently onto the wall.

Next question. I have a 1912 2 Zone receiver. But I have three speaker zones in my house. Is there anything like a 2 channel speaker wire zone splitter thing? I want to set up all the speaker wire once, and be able to somehow easily alternate between sending a Zone 2 two channel speaker set up to two separate sets of speakers (one in the kitchen, the other on the roof deck).

Does such a device exist? If so does anyone know where I can purchase one? Thanks!
post #17489 of 18965
I know this may be a silly question, but it's just been rolling around in the back of my head for awhile....

I have a 2112CI, and when playing music out through AirPlay I just have the output set to stereo. Is there a setting that makes the output 2.1? I did some looking around in the manual, but just didn't find anything that registered with me.
post #17490 of 18965
Thread Starter 
Stereo is the setting you want, but you need to have bass management configured properly. Either set the speakers to "small" with an 80hz crossover which will reroute the low bass to the sub, or if you want to leave the mains at full range (large) set the sub mode to LFE+MAIN which will enable "double bass".

Note that your receiver has a dedicated 2ch settings menu so you can configure the bass management separately for stereo mode without affecting your multichannel settings.
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