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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 586

post #17551 of 18963
The audyssey setup depends entirely on the mic connected to the receiver. How do you check if the mic is ok ? If the mic is out of whack then all your settings will also be out of whack.
post #17552 of 18963
Very rare that an Audyssey mic is "out of whack". smile.gif
post #17553 of 18963
Perhaps..but how do you know it isn't ?
post #17554 of 18963
Is it ok that my front L speaker used 14g and front R used 16g? Does it affect the sq?
post #17555 of 18963
My dad has a strange issue with a AVR-1312 and a Bose Acoustimass 5 speaker set - when watching a movie with a 5.1 soundtrack the left back surround seems to have a background hiss/white noise which is a rather irritating. Interestingly, when switching to multichannel stereo the noise seems to move to all speakers (but go quieter). The noise seems to disappear when switching the source from bitstream to PCM for example.
He already had the receiver at a service centre where they apparently replaced the hdmi board. As he lives 2000km away I can't have a go my self.
If the noise would stay at the one speaker at all times I'd guess that the specific amplifier has an issue but so not sure.
As I understand, the Bose bass modul does some "magic" as well but not sure if this could be the problem.
Anyway I've asked him to check if he can organise a couple of normal speakers to directly hook up to the denon to start ruling out things.
He did a full reset already which didn't fix the issue,
However if anyone has seen a problem like this before I'd appreciate any ideas
post #17556 of 18963
Quote:
Originally Posted by dandan123 View Post

Perhaps..but how do you know it isn't ?

If it receives chirps and moves on to the next one you are probably 99 times out of hundred Okay. If skeptical read up on how to calibrate with a spl meter and check.
Edited by spager - 3/31/13 at 6:54pm
post #17557 of 18963
Quote:
Originally Posted by newirishman View Post

My dad has a strange issue with a AVR-1312 and a Bose Acoustimass 5 speaker set - when watching a movie with a 5.1 soundtrack the left back surround seems to have a background hiss/white noise which is a rather irritating. Interestingly, when switching to multichannel stereo the noise seems to move to all speakers (but go quieter). The noise seems to disappear when switching the source from bitstream to PCM for example.
He already had the receiver at a service centre where they apparently replaced the hdmi board. As he lives 2000km away I can't have a go my self.
If the noise would stay at the one speaker at all times I'd guess that the specific amplifier has an issue but so not sure.
As I understand, the Bose bass modul does some "magic" as well but not sure if this could be the problem.
Anyway I've asked him to check if he can organise a couple of normal speakers to directly hook up to the denon to start ruling out things.
He did a full reset already which didn't fix the issue,
However if anyone has seen a problem like this before I'd appreciate any ideas

He needs to rule out the Acoustimass module as being the problem by trying either another receiver connected to it or using another set of speakers connected to the 1312 as you suggested. If it looks like the 1312 is the cause, then looks like it's going back to the repair shop unless he just wants to set the soure to PCM as there is no difference in audio quality between the "bitstream" and "PCM" settings.
Edited by jdsmoothie - 4/1/13 at 5:01am
post #17558 of 18963
Sorry if this has been covered before.
Having an issue with my 3312 for quite some time. I didn't report it because I was hoping the update would fix it (I'm talking the European model, which gets its update some time after the US one). But the problem seems to persist.
My 3312 loses audio every now and then, from all sources (the boxes at left don't appear, as if no signal was coming in). Unplugging the machine, even for hours, didn't work.
Few days ago the update came, I succesfully updated to the new firmware. It worked at first, but later on the prob occured again.
I thought a processor reset is the way to go. Backed up my config, reset, loaded my config. Again, worked at first but then it happened again.
Should I assume that by uploading my backed up config I also uploaded the "error" that I used to have, and that I should run Audissey again?
Thanks

Edit: damn, I've re-run Audissey setup, everything seemed to go just fine, but still no audio from any source frown.gif

Edit 2: I unplugged it for some half hour and now it works. Shall I backup the config again, now that the "temporary? error" isn't there?
This thing is driving me crazy
Edited by jerkoffsky - 4/1/13 at 9:27pm
post #17559 of 18963
Quote:
Originally Posted by caloyzki View Post

Is it ok that my front L speaker used 14g and front R used 16g? Does it affect the sq?

Wire is wire imo. Gauge really only matters for extended runs over 20 ft or so.
For most setups anything 18Ga or larger is adequate and doesn't affect SQ.
post #17560 of 18963
Quote:
Originally Posted by RobLee View Post

Wire is wire imo. Gauge really only matters for extended runs over 20 ft or so.
For most setups anything 18Ga or larger is adequate and doesn't affect SQ.
Thanks. So im good.
post #17561 of 18963
Thread Starter 
Quote:
Originally Posted by dandan123 View Post

Perhaps..but how do you know it isn't ?

If the mic goes bad you will know because it will sound terrible after calibration, or you won't even be able to complete the calibration at all. It's not worth worrying about. smile.gif
post #17562 of 18963
Quick Q...are the 4311 and 4520 the only denon models that allow for 9 or more channels to be active at once?
Thanks.
post #17563 of 18963
Quote:
Originally Posted by JuEv0splash View Post

Quick Q...are the 4311 and 4520 the only denon models that allow for 9 or more channels to be active at once?

I believe the 3312 (...) can run 9.1 with an external amp, though I may be wrong. I hope to someday run a 2-ch amp for the rear channels from the pre-outs and use the 2 internal assignable amps for wides.
post #17564 of 18963
Thread Starter 
You are wrong smile.gif

The only 9ch+ models Denon makes are the 4810, 4311, and 4520.
post #17565 of 18963
Quote:
Originally Posted by batpig View Post

You are wrong smile.gif

So if I understand correctly then is it not possible to run a 2-ch amp for the rear channels from the rear channel pre-outs and use the 2 internal assignable amps for wides? (7 internal channels plus two external channels)
post #17566 of 18963
Thread Starter 
Correct. 7 channels max. Period.

You could do a "fudged" 9ch setup by running 4 surrounds off the two surround channels, either wiring them in serial from the receiver or splitting the surround pre-outs to 4 channels of an external amp. It would still technically be a 7.1 setup as the 4 surrounds would only carry 2 channels of content, but it might be a nice compromise.
post #17567 of 18963
Okay, thanks. So then would I instead be able to have both wides and rear channels wired and select either wide or rear channels active depending on source material... nine wired but only seven active simultaneously?
I realize this in not what the OP asked.
post #17568 of 18963
Quote:
Originally Posted by Dru the Fu View Post

Thank you for the suggestions to contact Panurgy. It looks like they are in NJ...Are there any repair sites on the West Coast, or perhaps not as far as the East Coast, as I live in California?

I've taken a couple units to gold crown directly out of warranty. the girl at the front desk is a handful... i wrote a short bullet list of symptoms on a piece of paper, and she handed it back to me saying they didn't need it... and that i had to be able to sum up the problem in one line on the supplied sheet. refused to let me talk to anyone else.

one time got the "nothings wrong with it", once was pleasantly suprised by a very inexpensive circuit repair, and once got a terrifying quote for an hdmi board replacement (fixed myself with spare part). definitly know what they're doing, just don't plan to talk to anyone tecnical.
post #17569 of 18963
Thread Starter 
Quote:
Originally Posted by RobLee View Post

Okay, thanks. So then would I instead be able to have both wides and rear channels wired and select either wide or rear channels active depending on source material... nine wired but only seven active simultaneously?
I realize this in not what the OP asked.

Correct, you can WIRE up to 11 channels, but only 7 can be active at a time (the "core" 5.1 channels plus the 2 extra channels depending on the surround mode you select).
post #17570 of 18963
Quote:
Originally Posted by batpig View Post

Correct, you can WIRE up to 11 channels, but only 7 can be active at a time (the "core" 5.1 channels plus the 2 extra channels depending on the surround mode you select).

Thanks again... actually, that would work just as well for my needs, as I never use matrixed rear channels for music or 5.1 movies, only for movies with a native 7.1 track. And I would most likely want to use wides primarily for music only. And I suppose that an external amp for the rear channels is not necessary. Do you happen to know if I can calibrate both wides and rears, will the 3312 remember the settings for each, so that I can just switch back and forth as needed without re-running Audyssey each time?
post #17571 of 18963
Thread Starter 
Correct, no need to re run Audyssey each time. It will detect and calibrate all connected speakers (up to 11 total) but can only power 7 channels at a time.
post #17572 of 18963
Have done a quick search and done a few things that have been suggested but now i am at my wits end.

My 3312 looses its video signal whilst watching videos (I guess) The sound remains. I have to select another input then back to the input I was watching.

Now I have spoken to a help line and he suggested that I change the HDMI cable, at this stage I thought it was only the blu-ray player playing up. But since then I have noticed that this also happens when I play the PC through it as well as the digital set top box.

So I have now changed the HDMI cable from the receiver to the TV 3 times, cause my logic tells me that, this is the only common cable.

It is frustrating as it might not happen at all during a movie or it might happen 4 times in 10 minutes ( I removed and replaced the cables and that stopped it for 20 minutes)

Short of throwing in the towel. Is there anything else I should be looking at?

I fell in love with Denon after listening to a 2804, and finally managed to purchase my first one last Aug (this 3312) Must have waited too long though as I am trying to get around most of the features but I am hoping that it is pretty much future proof.

Any help on this would be great. I am currently doing an update but have done these in the past with no luck. I have also done all the resets with no luck as well.

Thanks in advance

Danny
post #17573 of 18963
^^
If the Blu Ray player has a "Deep Color Output" setting, set it to OFF. Cable boxes often have HDMI handshake issues (audio and/or video) so the best configuration is HDMI from the box to the TV with optical from the box to the AVR. PCs can be tricky as well. Give the tips in the below post a try ....

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_L12

Also try powering on the devices in a different order, although TV, wait a few seconds, AVR, wait a few seconds, then source device generally works best.

Also give the HDMI HDCP reset a try as well ...

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_L11
post #17574 of 18963
Quote:
Originally Posted by batpig View Post

Correct, no need to re run Audyssey each time. It will detect and calibrate all connected speakers (up to 11 total) but can only power 7 channels at a time.

Thank you very much. That will be perfect for my needs.
post #17575 of 18963
Quote:
Originally Posted by methcat View Post

I've taken a couple units to gold crown directly out of warranty. the girl at the front desk is a handful... i wrote a short bullet list of symptoms on a piece of paper, and she handed it back to me saying they didn't need it... and that i had to be able to sum up the problem in one line on the supplied sheet. refused to let me talk to anyone else.

one time got the "nothings wrong with it", once was pleasantly suprised by a very inexpensive circuit repair, and once got a terrifying quote for an hdmi board replacement (fixed myself with spare part). definitly know what they're doing, just don't plan to talk to anyone tecnical.

How much was the quote? Did you repair the board or use replacement ?

How hard is was it to fix?
post #17576 of 18963
Quote:
Originally Posted by RobLee View Post

Thanks again... actually, that would work just as well for my needs, as I never use matrixed rear channels for music or 5.1 movies, only for movies with a native 7.1 track. And I would most likely want to use wides primarily for music only. And I suppose that an external amp for the rear channels is not necessary. Do you happen to know if I can calibrate both wides and rears, will the 3312 remember the settings for each, so that I can just switch back and forth as needed without re-running Audyssey each time?

Do not rule out wides for Movies as it is the pick of Audyssey slightly over Heights and Matrixed back surrounds. Wides will give you a more immersive sound field. Also if you haven't setup or installed your speakers google Set up Home Theater Speakers as positioning them in the right place enhances the SQ immencely, Although room restrictions and decor will always play into your setup.
Edited by spager - 4/2/13 at 5:32am
post #17577 of 18963
Quote:
Originally Posted by spager View Post

Do not rule out wides for Movies as it is the pick of Audyssey slightly over Heights and Matrixed back surrounds. Wides will give you a more immersive sound field.

Thanks. Most likely I will choose rear channels if the source has a native 7.1 track, otherwise DSX wides for 5.1 movies and for music. It's unlikely that I would even consider PLII-Z heights, but might give it a try.

Quote:
Also if you haven't setup or installed your speakers google Set up Home Theater Speakers as positioning them in the right place enhances the SQ immensely, Although room restrictions and decor will always play into your setup.

Got it. Actually we have had our HT setup for some years as well as could possibly fit into our current "deep" living room (12'W x 24' D) with rear channels at the back and no room for wides. But we will eventually be moving into our retirement home which has a "wide" living room (24'W x 16'D) where I will have room for just about anything. I have seen a number of layout drawings on the Audyssey website and in HT magazines. The main difference between our current and future living rooms is placement of closets and windows, doorways, staircase etc. The new place will actually be much more HT friendly. Thanks again for your input.
post #17578 of 18963
Quote:
Originally Posted by Danny Power View Post

So I have now changed the HDMI cable from the receiver to the TV 3 times, cause my logic tells me that, this is the only common cable.
If your problem is related to excessive handshake requests caused by a poor HDMI cable setup it's important to realize that HDMI has it's own logic. In addition to the excellent suggestions you've already received, you need to take a different approach with your HDMI cables. Think of each HDMI path from your source devices to your display as a complete HDMI string. Handshake problems can be triggered at any point along that total HDMI string including all HDMI connections.

One source of HDMI caused repeated handshake problems is poor connections. Heavy and/or stiff HDMI cables can cause poor connections because of the strain they put on each connection. HDMI cables can also cause excessive handshake requests if they aren't high speed cables and your bandwidth requirements are too high.

If your HDMI cables seem stiff or heavy to you, it might be worth trying a couple of these Redmere cables for your Blu-ray connection to the 3312, and for the connection from your 3312 to your display.

RedMere - High Performance HDMI Cables

Cable boxes and personal computers can both be flaky. I would try to solve the Blu-ray to display path first. As suggested earlier, you could reroute both the cable box and the PC direct to the display with audio going to your AVR via coax or optical from the source.
post #17579 of 18963
generic question about standby mode...

why the suggestion to set this to "OFF" for firmware updates and resets? seems counter intuitive.

Network Standby : Set the network function on/off during standby.
• ON : Network is on during standby. Main unit operable with a network
compatible controller.
• OFF : Suspend network function during standby.
Set to “ON” when using the web control function.

seems OFF would make it more prone to loose connection. just curious...
post #17580 of 18963
Quote:
Originally Posted by doctorwizz View Post

How much was the quote? Did you repair the board or use replacement ?

How hard is was it to fix?

the hdmi board was for a 2809 and was in the 300-400 dollar range. i don't know how much they cost for the 12's but i seem to remember seeing a thread where someone was going to be charged closer to 600 for (with labor). i happened to find a loose board online for $100, and just swapped it myself. worked fine. the boad on that unit was a little tricky because of a few daughter cards that made it tought to remove, but not too bad. i'd have junked it otherwise.

they also told me in general they do not repair hdmi boards, only replace.
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