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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 620

post #18571 of 18955

I did push down on the back of the 3312 and I did hear a click and the broken channels then started working. Then all channels stopped working.  Pushed again and got a click and back to the original center and surrounds not working but others working.  Gave up, started watching TV and tried to switch from stereo to neo and lo and behold everything started working and has been working for more than a day.  Thanks sancho for the advice.  Clearly something is not quite right with this AVR and it sounds like mine is not the only one that has problems.  I also wonder if I am getting full functionality out of all of the channels.

Anyone know if any similar problems have been noted in the Denon 4520.

post #18572 of 18955
Quote:
Originally Posted by SanchoPanza View Post

Can't really comment on their internal policies.

But, "you have not, because you ask not".

Worst they can say is "NO".

I don't appreciate your philosophical approach. I'm sure you mean well, but it's absolutely no help to me.
post #18573 of 18955
Quote:
Originally Posted by SanchoPanza View Post

Push down on the top back of the AVR near the HDMI outputs & listen for a click of the amps turning on.

This works for me when my center & surrounds go out on my 3312.

It is not my intent to taunt you. So, please understand I am only curious why you would suggest to someone to "push down" on an AVR that is not functioning properly, unless you are offering a temporary solution before it is properly repaired? In my mind, it's almost like suggesting that one use a stick of gum to "solder" a capacitor to a circuit board. I suppose what I'm trying to point out is that Denon has a responsibility to build functioning AVRs, and that the consumer shouldn't accept anything less than what was asserted by Denon and what the user paid for. I paid $1100.00 for my Denon AVR-3312ci. I just don't agree that pressing on the outer casing is an acceptable solution to the problem being discussed.

All AVR manufacturers have problems from time to time. And they should meet legitimate consumer problems with its products with alacrity and speed. Do you not agree?
post #18574 of 18955
Quote:
Originally Posted by palavering View Post

Quote:
Originally Posted by SanchoPanza View Post

Can't really comment on their internal policies.

But, "you have not, because you ask not".

Worst they can say is "NO".

I don't appreciate your philosophical approach. I'm sure you mean well, but it's absolutely no help to me.

Can you appreciate it may help someone else to know this?
post #18575 of 18955
Quote:
Originally Posted by palavering View Post

Quote:
Originally Posted by SanchoPanza View Post

Push down on the top back of the AVR near the HDMI outputs & listen for a click of the amps turning on.

This works for me when my center & surrounds go out on my 3312.

It is not my intent to taunt you. So, please understand I am only curious why you would suggest to someone to "push down" on an AVR that is not functioning properly, unless you are offering a temporary solution before it is properly repaired? In my mind, it's almost like suggesting that one use a stick of gum to "solder" a capacitor to a circuit board. I suppose what I'm trying to point out is that Denon has a responsibility to build functioning AVRs, and that the consumer shouldn't accept anything less than what was asserted by Denon and what the user paid for. I paid $1100.00 for my Denon AVR-3312ci. I just don't agree that pressing on the outer casing is an acceptable solution to the problem being discussed.

All AVR manufacturers have problems from time to time. And they should meet legitimate consumer problems with its products with alacrity and speed. Do you not agree?

According to the OP, this worked for him & he thanked me, it also works for me. I discovered this by accident.

Paid $550 for my 3312; but, it should NOT do this & should be fixed by Denon.

However, since it is an intermittent problem, I do NOT want to send it in, just yet. Very easy to say "unable to duplicate customer concern" & send it back un-repaired.

I feel like it will get worse & then I will send it in for the 2d time for repair. I will ask them to have it picked up & pay the freight.
Edited by SanchoPanza - 10/26/13 at 1:18pm
post #18576 of 18955
Quote:
Originally Posted by SanchoPanza View Post

According to the OP, this worked for him & he thanked me, it also works for me. I discovered this by accident.

Paid $550 for my 3312; but, it should NOT do this & should be fixed by Denon.

However, since it is an intermittent problem, I do NOT want to send it in, just yet. Very easy to say "unable to duplicate customer concern" & send it back un-repaired.

I feel like it will get worse & then I will send it in for the 2d time for repair. I will ask them to have it picked up & pay the freight.

Well, what you offer does not speak well of Denon. I am aware that intermittent electronic problems are a pain, but Denon has the means to swap-out boards, etc. If they are unwilling to do that, then this will be my last Denon.

Thanks for the clarification. I now understand your motivation for offering a "quick fix" for the OP's AVR problem.
post #18577 of 18955
^^^ Absolutely!!! Thank you, just in case that was unclear to anyone.
post #18578 of 18955
Quote:
Originally Posted by jb481 View Post

I did push down on the back of the 3312 and I did hear a click and the broken channels then started working. Then all channels stopped working.  Pushed again and got a click and back to the original center and surrounds not working but others working.  Gave up, started watching TV and tried to switch from stereo to neo and lo and behold everything started working and has been working for more than a day.  Thanks sancho for the advice.  Clearly something is not quite right with this AVR and it sounds like mine is not the only one that has problems.  I also wonder if I am getting full functionality out of all of the channels.
Anyone know if any similar problems have been noted in the Denon 4520.

You are welcome.

You, as well as I will need to send them to Denon for repair, eventually. Sounds like your concern will be easy or easier, for them to duplicate.

My 3312 has already been in once for RF amp blown.
post #18579 of 18955
Lol. Mine is already in for repair. I'm hoping that this time, it comes back in working order. I sent it to Denon this time, not an authorized dealer. I wish you luck with yours.
post #18580 of 18955
Quote:
Originally Posted by palavering View Post

Lol. Mine is already in for repair. I'm hoping that this time, it comes back in working order. I sent it to Denon this time, not an authorized dealer. I wish you luck with yours.

Hope yours gets repaired this time, too.
post #18581 of 18955
Quick question about ARC..

If I set my Panasonic TC-P60VT60 Plasma Veira Link (their name for it) to on and turn on the Audio Return Channel, shouldn't it return audio for things like amazon video back through HDMI to the AVR? Do I need to have the AVR set to a different input for this to wok and get the audio so it can be matrixed back to the 7.1 speakers.
post #18582 of 18955
post #18583 of 18955
I guess I missed this:

"Once these settings are made, turn all devices OFF for a few minutes and then ON again ... TV first and then the AVR."
post #18584 of 18955
Quote:
Originally Posted by SanchoPanza View Post

According to the OP, this worked for him & he thanked me, it also works for me. I discovered this by accident.

Paid $550 for my 3312; but, it should NOT do this & should be fixed by Denon.

However, since it is an intermittent problem, I do NOT want to send it in, just yet. Very easy to say "unable to duplicate customer concern" & send it back un-repaired.

I feel like it will get worse & then I will send it in for the 2d time for repair. I will ask them to have it picked up & pay the freight.
I just spoke to the repair facility Panurgy OEM in NJ. They said that they couldn't find anything wrong with my Denon AVR-3312ci. As usual, I heard the litany about speaker wire, HDMI cables, etc. But when I told the tech that it shuts off and displays a red ring at the power button when nothing is connected, he then said it could be my power into the unit. I told him I had a UPS and he then said nothing. I paid $1100 for the unit, another $300 to a local authorized Denon repair service, and now $40 to send it to Panurgy OEM. Three months in repair! The tech's final answer when I told him I've been using two other AVRs that I own, a Sony and a Yamaha, he said the Denon was very sensitive! I'm a patient person, but these excuses and expenses and time-consuming efforts are beyond my sense of fair play.

Bottom Line: Tech is returning unit to me. He said if it continues to fail, call them and they'll talk to Denon about a swapout.

This is the last Denon I will ever purchase, no matter the final outcome, and I'll be sure to chat about it online on all the social and tech services. Someone tell me I'm being unreasonable, I dare you!
post #18585 of 18955
palavering, sorry for your difficulties.

Just re-ran Audyssey for the FALL furniture re-arrangement (sans Refrigerated Air).

Still have to press down on the top of the 3312 to get the Center & Surround Channels to click back on.
post #18586 of 18955
Thanks, Sancho. I appreciate your empathy. Good luck with your Denon. I like the Yamaha that I'm using. It was half the price, but sounds as good, and it doesn't fry eggs on the top of it. My Next AVR will probably be a Yamaha but more toward the high end.
Have a good weekend and thx for your input.
post #18587 of 18955
You're welcome. Your situation infuriates me. I've had good luck with Yamaha & Sony, too.

The Sony is still in daily use, incorporated with the 3312 for Surround Back & Simulated Heights (Surround material).

Took lightning to get my 1st Denon & the Yamaha still worked, when I gave it away.

Got the 3312 when the 3311 went tits up (since repaired). Gonna sell them both when the Warranty expires.
post #18588 of 18955
Hi guys. So, I've got a 1713 (not a **12) but my situation appears to parallel the above noted regarding Denon warranty work. Mine has been at the authorized service shop for about a month and a half at this point. Likely HDMI module failure.

The staff there advised me two weeks ago that parts are on order/backordered, etc. and they are "bugging" Denon for an ETA on the parts. Denon isn't responding to them after several emails. I've been trying very hard to be patient. I sent a couple of very friendly emails to the repair center throughout this time frame asking about an eta. I'm trying hard not to get pushy or frustrated. It's just weird when Denon won't even talk to their own authorized repair center.

So, when are you allowed to get frustrated? I've never in my life had to bring anything to a repair shop for warranty work, so I don't know how this works. I bought a Denon amp because I wanted to splurge on this thing (wife won't be letting me get another for a very long time I suspect), but now I'm kind of wondering if I made the right choice.

I loved my avr when it worked, when I still had it in my house, but now I miss it.

Any thoughts on a course of action? I haven't even heard from the repair center in two weeks now.
post #18589 of 18955
Quote:
Originally Posted by wildbill7145 View Post

Hi guys. So, I've got a 1713 (not a **12) but my situation appears to parallel the above noted regarding Denon warranty work. Mine has been at the authorized service shop for about a month and a half at this point. Likely HDMI module failure.

The staff there advised me two weeks ago that parts are on order/backordered, etc. and they are "bugging" Denon for an ETA on the parts. Denon isn't responding to them after several emails. I've been trying very hard to be patient. I sent a couple of very friendly emails to the repair center throughout this time frame asking about an eta. I'm trying hard not to get pushy or frustrated. It's just weird when Denon won't even talk to their own authorized repair center.

So, when are you allowed to get frustrated? I've never in my life had to bring anything to a repair shop for warranty work, so I don't know how this works. I bought a Denon amp because I wanted to splurge on this thing (wife won't be letting me get another for a very long time I suspect), but now I'm kind of wondering if I made the right choice.

I loved my avr when it worked, when I still had it in my house, but now I miss it.

Any thoughts on a course of action? I haven't even heard from the repair center in two weeks now.

I understand your predicament. As noted above, I'm still waiting (although the dealer says mine is coming to me. Unfortunately, he said they couldn't "reproduce the problem"). Your situation clearly indicates that you have to make a personal decision. I don't think anyone can tell you what to do with much certainty. Here are your obvious choices: 1. Do nothing, wait for the dealer to return it; 2. tell the dealer to return it and call Denon, and ask them to repair it. If approved, Denon will ask you to send it to Panurgy OEM in Rockaway, NJ. You can check them out on the web. 3. Or you can have the dealer return it, build a bonfire and swear at Denon until you lose your voice!

I feel your pain. As previously stated, I'll never buy another Denon. Good luck.
post #18590 of 18955
Quote:
Originally Posted by wildbill7145 View Post

Hi guys. So, I've got a 1713 (not a **12) but my situation appears to parallel the above noted regarding Denon warranty work. Mine has been at the authorized service shop for about a month and a half at this point. Likely HDMI module failure.

The staff there advised me two weeks ago that parts are on order/backordered, etc. and they are "bugging" Denon for an ETA on the parts. Denon isn't responding to them after several emails. I've been trying very hard to be patient. I sent a couple of very friendly emails to the repair center throughout this time frame asking about an eta. I'm trying hard not to get pushy or frustrated. It's just weird when Denon won't even talk to their own authorized repair center.

So, when are you allowed to get frustrated? I've never in my life had to bring anything to a repair shop for warranty work, so I don't know how this works. I bought a Denon amp because I wanted to splurge on this thing (wife won't be letting me get another for a very long time I suspect), but now I'm kind of wondering if I made the right choice.

I loved my avr when it worked, when I still had it in my house, but now I miss it.

Any thoughts on a course of action? I haven't even heard from the repair center in two weeks now.

Nothing really to do but wait on the replacement part; however, if your wait goes beyond 30 days, you can ask the repair facility to request a refurbished unit from Denon to replace your existing unit.
Edited by jdsmoothie - 11/4/13 at 3:40am
post #18591 of 18955
Quote:
Originally Posted by palavering View Post

I understand your predicament. As noted above, I'm still waiting (although the dealer says mine is coming to me. Unfortunately, he said they couldn't "reproduce the problem"). Your situation clearly indicates that you have to make a personal decision. I don't think anyone can tell you what to do with much certainty. Here are your obvious choices: 1. Do nothing, wait for the dealer to return it; 2. tell the dealer to return it and call Denon, and ask them to repair it. If approved, Denon will ask you to send it to Panurgy OEM in Rockaway, NJ. You can check them out on the web. 3. Or you can have the dealer return it, build a bonfire and swear at Denon until you lose your voice!

I feel your pain. As previously stated, I'll never buy another Denon. Good luck.

Pain is right. I've refused to watch basically any TV for over a month and a half at this point as I just can't bare the pain of the audio from my TV (which is actually a really nice one). I'm missing Walking Dead!

I'm inclined to leave it where it's at (the repair center), as I don't want to restart a process that's already in motion albeit at a snails pace. I guess I'm just curious if sending an email to Denon directly and asking them 'WTF guys? Why don't you even talk to your own authorized repair center?'. I'm guessing that won't do anything really. I honestly don't even know if this is just the way things go with warranty type stuff. This is my first Denon avr and I've wanted one ever since I was much (very much) younger. I guess it's kind of like meeting that really hot celeb you dreamed about since you were a kid and realizing there's absolutely nothing special about her whatsoever.
post #18592 of 18955
Quote:
Originally Posted by jdsmoothie View Post

Nothing really to do but wait on the replacement part; however, if your wait goes beyond 30 days, you can ask the repair facility to request a refurbished unit from Denon to replace your existing unit.


Thanks JD. The repair center is over 150Km from where I live. Any chance they ship the replacement unit to you at their cost (assuming they agree to give you one at all)? I really can't justify spending a day on the road going to pick this thing up, then doing it again whenever they notify me that mine has finally been repaired. I totally understand you can't give a definitive answer, but you obviously have more experience with this stuff than I do.

I'm pretty sure we're at about 45 days since I dropped it off.
post #18593 of 18955
Using the term "Km" you're likely in Europe someplace. In the USA, Denon pays the return shipping costs of the repaired unit back to the owner, so would likely pick up the tab for shipping a refurbished unit as well, although not sure how Denon Europe handles their repair units.
post #18594 of 18955
Quote:
Originally Posted by jdsmoothie View Post

Using the term "Km" you're likely in Europe someplace. In the USA, Denon pays the return shipping costs of the repaired unit back to the owner, so would likely pick up the tab for shipping a refurbished unit as well, although not sure how Denon Europe handles their repair units.

Ha! The snow belt of Canada actually, where the weather has now turned cold, windy and ugly outside. Roads get closed, can't leave town, etc. Only thing to do is hunker down inside and enjoy your home theater system. Boooo.
post #18595 of 18955
I would have thought Denon Canada's policy was the same as Denon USA, no? They won't ship you your repaired unit on Denon's dime?
post #18596 of 18955
Quote:
Originally Posted by jdsmoothie View Post

I would have thought Denon Canada's policy was the same as Denon USA, no? They won't ship you your repaired unit on Denon's dime?

I have no idea. The first contact I had with Denon during troubleshooting, they told me I was responsible to get it to the repair center. Since then, we've (repair center/me) emailed back and forth a couple of times. I assume it was the HDMI module after days of research on this forum. I asked them to tell me what was wrong with it, they didn't. I asked them what part was on back order two weeks ago, when they said Denon wasn't responding to their emails. Never got a response. I have no idea what's going on, whether I have to go pick it up, nothing.

Basically, it's like I dropped it off in a void and haven't heard anything of any consequence about it since.
post #18597 of 18955
I'd sure ASK them to ship. Can't hurt.
post #18598 of 18955
Quote:
Originally Posted by wildbill7145 View Post

Pain is right. I've refused to watch basically any TV for over a month and a half at this point as I just can't bare the pain of the audio from my TV (which is actually a really nice one). I'm missing Walking Dead!

I'm inclined to leave it where it's at (the repair center), as I don't want to restart a process that's already in motion albeit at a snails pace. I guess I'm just curious if sending an email to Denon directly and asking them 'WTF guys? Why don't you even talk to your own authorized repair center?'. I'm guessing that won't do anything really. I honestly don't even know if this is just the way things go with warranty type stuff. This is my first Denon avr and I've wanted one ever since I was much (very much) younger. I guess it's kind of like meeting that really hot celeb you dreamed about since you were a kid and realizing there's absolutely nothing special about her whatsoever.

To make myself perfectly clear about my sentiments toward Denon, I love Denon products--when they work. This statement includes a very important caveat: Denon products seem to break down much easier than other similar products, and Denon is much more expensive, too. That getting a Denon repaired is really not much more than a thinly veiled charade is surely hurting its reputation.

Perhaps one--or more--of the authorized Denon dealers on this forum might inform us if Denon is more of a problem than other AVRs, if doing so doesn't affect their business in a negative way.
post #18599 of 18955
Hate to say, but I think they have less problems than Onkyo.
post #18600 of 18955
Quote:
Originally Posted by SanchoPanza View Post

Hate to say, but I think they have less problems than Onkyo.

I think you are correct.  My Onkyo 906 went into the shop twice within warranty.  By the time it arrived back to me the second time I had already purchased the 2312, and I gave the 906 to my daughter.... amazingly it still is working. 

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