To make myself perfectly clear about my sentiments toward Denon, I love Denon products--when they work. This statement includes a very important caveat: Denon products seem to break down much easier than other similar products, and Denon is much more expensive, too. That getting a Denon repaired is really not much more than a thinly veiled charade is surely hurting its reputation.
Perhaps one--or more--of the authorized Denon dealers on this forum might inform us if Denon is more of a problem than other AVRs, if doing so doesn't affect their business in a negative way.
Oh, I agree 100%. For the exactly one year I had my Denon AVR I absolutely loved it. Even my wife agreed the sound was amazing and the video was great. The thing made my evenings for the most part. I get absolutely no enjoyment out of watching TV or movies without it. Period. I've always had an amp of some sort hooked up and running while watching TV.
This experience since mine went down has definitely tarnished my opinion of their support. I surfed the web extensively and soon realized that they are delicate pretty little flowers that do tend to break down fairly frequently. Onkyo... Wow, yeah they need to start support groups for the folks that have invested in them. "Hello, my name is Bill and I owned an Onkyo AVR."
The common element in both brands is failing HDMI boards due to overheating/lack of ventilation and I don't see that issue getting resolved any time soon.
The crappy thing is that I told my wife about my conclusions about HDMI technology. All of a sudden she's saying "So, why are you bothering with a stereo system at all of they're all going that route?" I'm an idiot for saying anything to her about this.