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The **OFFICIAL** Denon AVR-XX12 Model Owner's Thread - Page 218

post #6511 of 18064
Hi all,

I need assistance please. Bought the 3312 the other day, and the problem I'm trying to fix is that my cable box is hooked up through the DVR input. When I turn off the receiver and turn it back on again, it does not stay on DVR mode, it switches to "TV viewing". Do I need to change the input mode each time I turn on the receiver? It seems like a simple fix but I've gone through the manual and settings many times with no luck.
post #6512 of 18064
Quote:
Originally Posted by ecaps View Post

Hi guys,

I just bought a Denon AVR 1912 and feel there is a slight problem...I have the same connected to my panasonic projector and JBL SCS 200.5 speakers ((didn't want to spend a lot as the room is not too big)..

The problem I have is when I start up, it shows the menu for Start (for setting it up first time), but when I press the "Enter" button on the remote, it does not work.

I am able to watch movies, have a Media server attached, am able to watch content from that too but the basic first time setup does not run. The side problem as a result of this is also that it auto detects the sound as Stereo except when I play a DVD. So whenever I play the Media Server or SAT (SKY) or anything else, it plays in a stereo mode except when I play a DVD inside the DVD player. Each of the external systems are connected to AVR using the HDMI cables...

Any tip/guidance will be of great help...

Thanks

If you are talking about Auto Setup you need to plug the included Audysssey mic (stuck in the styrofoam of your box) and run Auto Setup. Click on BatPigs world on the bottom of any of his post or Audyssey setup on the bottom of JDsmoothie post for complete instructions.
post #6513 of 18064
Quote:
Originally Posted by drewg74 View Post

Hi all,

I need assistance please. Bought the 3312 the other day, and the problem I'm trying to fix is that my cable box is hooked up through the DVR input. When I turn off the receiver and turn it back on again, it does not stay on DVR mode, it switches to "TV viewing". Do I need to change the input mode each time I turn on the receiver? It seems like a simple fix but I've gone through the manual and settings many times with no luck.

You can try making sure your hdmi control is set On and the Standby Source has the hdmi input you want in the HDMI Setup menu.

Adding; This also enables the Pass Through feature which allows you to watch tv through the tv speakers when you shut down Avr.
post #6514 of 18064
Quote:
Originally Posted by spager View Post


You can try making sure your hdmi control is set On and the Standby Source has the hdmi input you want in the HDMI Setup menu.

Adding; This also enables the Pass Through feature which allows you to watch tv through the tv speakers when you shut down Avr.

Thanks Spager, I had all those settings correct. Apparently I'll need to change the setting to DVR after the receiver powers on. It just sticks with TV Viewing mode when it turns on initially. But it will stay on HDMI 4 (DVR setting) in standby mode. Strange that it won't stay on DVR mode when I turn it back on.
post #6515 of 18064
So I've been sitting here patiently waiting for my brand spankin new 3312CI to update the Firmware since 3 PM today and it is now almost 9 PM... What is the issue? All I see is "Please Wait... Authenticating" after it connects to alert me & start the firmware download.

I've reset my modem/router 8 times, cleared the AVR's memory 4 times, set my modem/router to have the 3312Ci in front of the firewall so it gets its own IP address outisde of any blocking the modem/router would like to do. I've shutoff the AVR & unplugged it more times than I can count. The latest attempt I waited an hour before calling it quits and going through the whole shutoff, unplug router & AVR procedure once again. I typically wait for about 30 minutes to do the unplug everything procedure and restart the update.

I've read through 60 pages of this thread without any clear advice for getting things done when this happens. This thing is going back to the store soon for a full & complete refund as it is more aggrevating than enjoyable at the moment, but I would like to update the firmware to see if it gets rid of the video signal blanking out issue I randomly see in the meantime. Who knows, maybe it will grow on me & I'll keep it if I can get rid of this stupid issue & begin to have a modicum of confidence that the design is a good reliable one where I can actually update firmware.

EDIT: Internet radio works fine & reliably except for the video blanking out issue. Also when I do the firmware update, after a certain amount of time, the internet radio turns on randomly as the screen still says "Please Wait... Authenticating". I've unplugged everything and no wireless devices are connected to the router/modem. To even post this, I'm currently tethered to my phone for internet on my computer so the 3312CI can have free uniterrupted access to my broadband. This is ridiculous
post #6516 of 18064
Thread Starter 
Quote:
Originally Posted by drewg74 View Post

Hi all,

I need assistance please. Bought the 3312 the other day, and the problem I'm trying to fix is that my cable box is hooked up through the DVR input. When I turn off the receiver and turn it back on again, it does not stay on DVR mode, it switches to "TV viewing". Do I need to change the input mode each time I turn on the receiver? It seems like a simple fix but I've gone through the manual and settings many times with no luck.

Magical input switching is caused by the HDMI CEC in your TV. It's not a setting on the receiver.
post #6517 of 18064
Quote:
Originally Posted by drewg74 View Post

Hi all,

I need assistance please. Bought the 3312 the other day, and the problem I'm trying to fix is that my cable box is hooked up through the DVR input. When I turn off the receiver and turn it back on again, it does not stay on DVR mode, it switches to "TV viewing". Do I need to change the input mode each time I turn on the receiver? It seems like a simple fix but I've gone through the manual and settings many times with no luck.

If your using CEC control or arc I am not sure if there is solution but I do recall that a poster deleted tv by greying out tv in the Manual Setup/Option Setup/Source Delete and it reverted to the last source played when he restarted his avr.
post #6518 of 18064
Quote:
Originally Posted by SPL15 View Post

So I've been sitting here patiently waiting for my brand spankin new 3312CI to update the Firmware since 3 PM today and it is now almost 9 PM... What is the issue? All I see is "Please Wait... Authenticating" after it connects to alert me & start the firmware download.

I've reset my modem/router 8 times, cleared the AVR's memory 4 times, set my modem/router to have the 3312Ci in front of the firewall so it gets its own IP address outisde of any blocking the modem/router would like to do. I've shutoff the AVR & unplugged it more times than I can count. The latest attempt I waited an hour before calling it quits and going through the whole shutoff, unplug router & AVR procedure once again. I typically wait for about 30 minutes to do the unplug everything procedure and restart the update.

I've read through 60 pages of this thread without any clear advice for getting things done when this happens. This thing is going back to the store soon for a full & complete refund as it is more aggrevating than enjoyable at the moment, but I would like to update the firmware to see if it gets rid of the video signal blanking out issue I randomly see in the meantime. Who knows, maybe it will grow on me & I'll keep it if I can get rid of this stupid issue & begin to have a modicum of confidence that the design is a good reliable one where I can actually update firmware.

EDIT: Internet radio works fine & reliably except for the video blanking out issue. Also when I do the firmware update, after a certain amount of time, the internet radio turns on randomly as the screen still says "Please Wait... Authenticating". I've unplugged everything and no wireless devices are connected to the router/modem. To even post this, I'm currently tethered to my phone for internet on my computer so the 3312CI can have free uniterrupted access to my broadband. This is ridiculous

If you bought it locally I would replace/return it and be done with it. Start fresh but these models rarely have firmware issues.
post #6519 of 18064
Quote:
Originally Posted by spager View Post

If you bought it locally I would replace/return it and be done with it. Start fresh but these models rarely have firmware issues.

I've seen numerous posts where other people have had the exact same issue I'm seeing on this unit as well as others with different models that have internet update. They usually only have to mess with things a few times and then it goes through eventually & randomly.

I've listened to about 1 minute of TOP-40's music on this thing during the initial setup of internet radio and the rest of the 6 hours I've owned it has been dealing with this stupid firmware update. I'm gonna let it rest for the rest of the night and tomorrow if it doesn't do the update, it's being returned and I'll never buy any Denon product ever again & will be fully sure to share my experience with others. It may be an extreme stance, but I expect something to work correctly out of the box when I pay $1K; this idea of corporations releasing half baked products and debugging them after release is BS.
post #6520 of 18064
Quote:
Originally Posted by spager View Post

If you are talking about Auto Setup you need to plug the included Audysssey mic (stuck in the styrofoam of your box) and run Auto Setup. Click on BatPigs world on the bottom of any of his post or Audyssey setup on the bottom of JDsmoothie post for complete instructions.

Sorry, forgot to mention that the mic is also attached and setup on a Tripod...For some reason the Enter does not work in that mode...not sure why...
post #6521 of 18064
In the long run most do not have any issues but a few will have issues with user error (settings) others bad connection using a bridge but I do not recall any of this years models being replaced for this reason if so very few.

Not saying that yours may not have an issue but the good thing is you can return/replace it with no questions asked, Good Luck.
post #6522 of 18064
Quote:
Originally Posted by ecaps View Post

Sorry, forgot to mention that the mic is also attached and setup on a Tripod...For some reason the Enter does not work in that mode...not sure why...

Try unplugging plugging in a few times and try again. If no luck do a microprocessor reset, Instructions for that is on pg.1 post 5.
post #6523 of 18064
Quote:
Originally Posted by jdsmoothie View Post

You may want to try a network reset (see post #5).

Well, the weirdness continues. Holding Presets 1 & 3 to do a Network Reset does nothing, but holding 1 & 2 or 2 & 3 both get the flashing display and boot up in setup mode. I definitely have a 3312, it's all of the menus, the unit and the box.

In any case, every since I updated, it pulls an IP, but won't perform any network related operations, just staying stuck in "Please wait..." or failing the automatic network setup. So weird.

I'll call Denon tomorrow.
post #6524 of 18064
Quote:
Originally Posted by jdsmoothie View Post

Not sure what you mean by 8 secs? You press the button on the remote and 8 sec later the input actually changes? Input changes should occur as almost as quickly as you press the button on the remote. Try resetting the microprocessor (p. 125) and see if that resolves the issue. You'll have to run AUTO SETUP again.

I did the microprocessor reset and that didn't help. Here's an example of what happens:
t=0 press the BD button, TV screen goes blank, "BD" and "auto" show on the receiver's display.
t=2s "HDMI" label goes on
t=3s "H=HDMI1 D=None" on display
t=4s "Stereo BD" shows up on display
t=6s "PCM" and "Dig" label show up, finally video and audio appear.

The only things I did since the reset were to go thru some of the setup menu, and set the receiver for 2 speakers.

Another example
t=0 press Sat/cbl button, screen goes blank, "sat/cbl" and "auto" on receiver's display
t=3 "H=HDMI3 D=None" on display
t=4 "Stereo Sat" and "auto" show up
t=5 "HDMI" light goes on. An occasional flash of video
t=6 "Dig." and "dolby digital" show up, finally video and audio.
post #6525 of 18064
Quote:
Originally Posted by spager View Post

Try unplugging plugging in a few times and try again. If no luck do a microprocessor reset, Instructions for that is on pg.1 post 5.

Thanks spager..

Tried that too..I guess there can be two issues...

One a genuine one that there is some problem with the device or second which I guess you could confirm is that the projector it is attached to is the good old PT-AE900 which is a 1080i and not 1080p. Would that be a problem ? I doubt it should be, but with technology becoming commodity so fast, it wouldn't surprise me....

Do let me know...

Appreciate all your help so far...
post #6526 of 18064
Quote:
Originally Posted by batpig View Post

If you could test this and report back it would be much appreciated (assuming you already have the 3312).

dont have one, thats why I was asking.. but it sounds like the 4311 is going to be better for me anyway.
post #6527 of 18064
Quote:
Originally Posted by drewg74 View Post

Thanks Spager, I had all those settings correct. Apparently I'll need to change the setting to DVR after the receiver powers on. It just sticks with TV Viewing mode when it turns on initially. But it will stay on HDMI 4 (DVR setting) in standby mode. Strange that it won't stay on DVR mode when I turn it back on.

Refer to the Troubleshooting section in post #3, para 12(b).
post #6528 of 18064
Quote:
Originally Posted by beanbag View Post

I did the microprocessor reset and that didn't help. Here's an example of what happens:
t=0 press the BD button, TV screen goes blank, "BD" and "auto" show on the receiver's display.
t=2s "HDMI" label goes on
t=3s "H=HDMI1 D=None" on display
t=4s "Stereo BD" shows up on display
t=6s "PCM" and "Dig" label show up, finally video and audio appear.

The only things I did since the reset were to go thru some of the setup menu, and set the receiver for 2 speakers.

Another example
t=0 press Sat/cbl button, screen goes blank, "sat/cbl" and "auto" on receiver's display
t=3 "H=HDMI3 D=None" on display
t=4 "Stereo Sat" and "auto" show up
t=5 "HDMI" light goes on. An occasional flash of video
t=6 "Dig." and "dolby digital" show up, finally video and audio.

If you have another TV you can use to test with .... do so, otherwise, I'd exchange/return the unit.
post #6529 of 18064
My 1712 is all squared away with its sources - stand-by settings etc. Now on my second weekend of Movie watching I have a question - I will have the volume at -39db or so, and be perfectly content with the audio. Then all of a sudden some dialog will come along and be much lower and I'll need to turn the volume up. This has happened on three movies BR Discs (not rips)

I have Dynamic Volume turned on - is this the culprit?
post #6530 of 18064
Thread Starter 
Quote:
I have Dynamic Volume turned on - is this the culprit?

instead of asking us, have you tried to replay the scene with Dynamic Volume OFF to see if it still happens? Seems pretty simple to determine for yourself if it's the culprit, no?

Dynamic Volume should actually be HELPING that, not causing it. What setting is Dynamic Volume on? You may need to increase the "strength" to keep the volume more level (e.g. bumping it from "Day" to "Evening").
post #6531 of 18064
Quote:
Originally Posted by batpig View Post


instead of asking us, have you tried to replay the scene with Dynamic Volume OFF to see if it still happens? Seems pretty simple to determine for yourself if it's the culprit, no?

Dynamic Volume should actually be HELPING that, not causing it. What setting is Dynamic Volume on? You may need to increase the "strength" to keep the volume more level (e.g. bumping it from "Day" to "Evening").

I thought "Day" setting is the loudest, isn't it? And then it mellows down to evening and then midnight.
post #6532 of 18064
Quote:
Originally Posted by jdsmoothie View Post


Refer to the Troubleshooting section in post #3, para 12(b).

Thanks, after I read batpig's comment yesterday I checked the tv, and I turned off the "simplink" on my LG tv. Problem went away. I appreciate everyone's help!
post #6533 of 18064
^^
Understood ... it was more to point you to that post for troubleshooting issues in general as well as providing another option if you wanted to use the HDMI Standby pass through feature.
post #6534 of 18064
Quote:
Originally Posted by guitz View Post

I notice that music streamed via Airstream to the Denon sounds great and is noticeably louder than the Dish and WD media player volumes, but no complaints here on that!...What I'm guessing for the constant dropout problem I'm having , is not the wireless bridge, but perhaps my DSL modem, which sits in an adjacent room...Is the streaming going from the iphone to the DSL modem , back out wirelessly a 2nd time to the wireless bridge (sitting near the Denon), then finally to the Denon? That seems like a long path to take.... Or does it stream directly from iphone to the wireless bridge, which the Denon is plugged into via Ethernet, then to the Denon itself? My guess is the first one, but I'm not sure. It's unuseable as it is because of the dropouts until I get that sorted...

AirPlay (not Airstream) works from the iPhone to the wireless router, then back to your receiver (again, over wireless via your wireless bridge).

Wireless bridges cut your wireless bandwidth in half, you should know. If there is ANY way you can run a hard line to your receiver, you'll be MUCH happier with AirPlay performance.

That said, I'm not blown away Denon's networking chops. Even with a hard line, I've had much better luck using my iPhone/iPad to remote control my AppleTV2 or iTunes. The interface is worlds better than Denon's, and far more responsive, and the streaming over the hard line is impeccable (the only wireless function is the remote control commands from Apple's app, in that scenario). Still, having AirPlay available on the Denon is really nice when a guest wants to play a quick song or two from their iPhone without having to mess with ANYTHING.
post #6535 of 18064
Thread Starter 
Quote:
Originally Posted by tanishq02 View Post

I thought "Day" setting is the loudest, isn't it? And then it mellows down to evening and then midnight.

exactly. He complained that he needs to adjust the volume to hear the dialogue, thus he should INCREASE the strength of the volume leveling.
post #6536 of 18064
Quote:
Originally Posted by spager View Post

Your right on that the Denon is very clunky and not very intuitive with their music menu. The Western Digital Media Player is no better but is great with movies and tv shows but I do not use it with music.

There must be a program that will convert files for the best formats for iTunes that is relatively quick and hopefully some posters will give you some suggestions if not try googling.

I do have a Windows 7 pc hooked in to my wireless modem with over 300 gigs of music in various formats from Mp3 to cd rips and have a few questions.

!. If there is a program that would take all the music and decompress any files that still has the information to do so?

2. What is a good pc media player to organize, make playlist and is intuitive.

3. What external media player is good for the above reasons.

Denon's music interface blows (not referring to internet radio, but rather, playing your own local collection). It's there in a pinch, but for me, with a large music library, it's so slow and clunky it's fairly unusable. My $60 (Craigslist) AppleTV2 works great, however, pulling music from iTunes running on any computer in the house. Good interface, and easily controllable by the Remote app on my iPad or iPhone.

iTunes plays any normal music format natively, except FLAC, and there are programs out there (try Google) that can recode FLAC files to ALAC if you want to stay lossless. My collection is 99% MP3 and 1% M4A (the native iTunes AAC-based format), so I don't have compatibility issues.
post #6537 of 18064
Can someone point me towards a post that details the differences between the 3312ci and the 3311ci. I've been looking for a bit, and aside from some limited notes on the first page of this thread, I don't see much, at least not consolidated.

Also, I know price discussions are generally frowned upon in these official threads, but if someone can point me towards a thread or otherwise let me know what might be good pricing to wait for or to call and ask for from BB or EE, that would be helpful too.

Thanks!

Dan
post #6538 of 18064
Well, it's official, the firmware update killed my network capabilities, and since I can't rerun the upgrade or regress it via a USB stick or some other intelligent option, they want me to send it in for service, and I have to pay for shipping. Not to mention the fact the guy I talked to sounded straight off the Cali surf. After I explained my network is 100% hardwired, he gave me a 5 minute lecture on the dangers updating wirelessly. WTF is happening to this company?
post #6539 of 18064
Wanted to re-post my question about the 2112 and 2312 and get some advice. My concern is the extra inputs that come with the 2312. I'm not going to have a ton of stuff hooked up to the receiver but I want to be able to sometimes have video on the TV but different audio. For example if I'm having a party, could have the game on the TV, but music playing for the audio. Not sure if there's a special way to set this up, but I would assume you'd have separate audio and video inputs rather then just plug everything in using HDMI. Don't know if you can plug everything in with HDMI and select what video and audio you want to use. Can you select cable for the TV but play radio? What about a connected MP3 player or network audio with cable on the TV? I've never owned a receiver before so not sure how the options work to control audio and video.

Knowing what I want to be able to do, will the 2112 work for me, or will getting the 2312 be wroth it with the extra optical in?
post #6540 of 18064
The easiest thing to do is also connect your cable or sat box to the TV with component video. Then if you want to watch TV and listen to something else switch your TV to component input 1 and then turn the receiver to whatever input you want to listen to.

Its way too complicated to reassign all your HDMI inputs on the receiver and assign a different audio input for those instances.
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