Originally Posted by justinto
I received a response fro Marantz on this issue. Apparently, getting hex files with zeros is normal and does not matter. See the response below:
I also tried with Firefox and it saved the config file. Just so you're aware, you won't see any data in the config file. It's a .bin file that only the receiver can read. Opening the file will either show you no data or garbled data.
Technical Support / Custom Install
D&M Holdings NA
This is simply not true. Perhaps he thought you were talking about a TEXT Editor rather than a HEX editor? When I look at it in a hex editor I get lots of neat rows and columns, some with zeros in them and some with numbers in them. It is not "garbled." When I have had saves fail I end up with a file that only contains zeroes in all of those columns. If I try to restore from one of those files I will end up with a receiver set back to factory defaults. If I restore from one with numbers in the columns I will have my settings restored.
[Edit] Actually I can't say for sure that you'll get reset back to factory defaults, it may simply do nothing. The only time I've tried to restore from a save with all zeroes in it, was after a microprocessor reset that wiped out all of my settings anyway. Restoring from a save with all zeroes in it left me right where I had been. That was, unfortunately, when I LEARNED that you have to check the files to see if they have data in them. Hence why I try to warn people who are doing saves for the first time to check them! There is little more frustrating than having to do a reset, or losing your settings for some reason and then finding out that the settings file you saved won't help you. Finding time to run Audessey again, re-do all of my custom settings, rename inputs etc. was not terribly fun, and I'd hate for someone else to have to go through that when I could warn them ahead of time!
I promise you if you try to restore form a file with all zeros in it (again using a Hex, NOT a Text, editor) you will be very disappointed.
As a tip, and this may simply be random chance (because of course I've had trouble getting good saves with every browser) it seems
like I've had better luck getting a save (at all, much less one with actual data in it) using Opera than I have with any other browser I've tried. (FYI I'm using a Mac running OS X 10.8, though previously I was doing it running 10.7). I actually keep a copy of Opera on my computer pretty much exclusively to try to save config files from my 5006.Edited by DrOct - 11/9/12 at 6:21am