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Antiglare / Antireflective coating peeling on new Samsung plasma? - Page 35

post #1021 of 1203
Quote:
Originally Posted by redrayderz01 View Post


So if it starts to peel we can just peel it all off?

I wouldn't, I don't think the UK suppliers are as up to date to US suppliers, I phoned Samsung UK and they played dumb and said they never heard of this problem.
post #1022 of 1203
Quote:
Originally Posted by taz23 View Post

I wouldn't, I don't think the UK suppliers are as up to date to US suppliers, I phoned Samsung UK and they played dumb and said they never heard of this problem.


I thought you bought a Panasonic ST30, taz.

Larry
post #1023 of 1203
Quote:
Originally Posted by LarryInRI View Post


I thought you bought a Panasonic ST30, taz.

Larry

No looking to buy a 64D8000 this weekend just worried about the peeling issue as they don't seem to be fixing them in the UK. I think there's another Taz on hear to, might be him lol
post #1024 of 1203
Quote:
Originally Posted by taz23 View Post

No looking to buy a 64D8000 this weekend just worried about the peeling issue as they don't seem to be fixing them in the UK. I think there's another Taz on hear to, might be him lol


Actually there is a "taz23" over on HDJ.

Larry
post #1025 of 1203
Quote:
Originally Posted by LarryInRI View Post

Then why did you get them upset?



Larry

Calling every day looking for an eta. Got to the point where they knew it was me by like 5th number of my service ticket. They document every call and add it to your ticket so the next person can see exactly whats going on. Great idea but when you can't provide any type of update or eta its just the same stuff every day. I had one of the ECR folks ask me to stop calling I said I'd be happy to if you'll give me an eta or full refund. We somehow got disconnected.
post #1026 of 1203
Larry are you dealing with Sascoa Electronics for your service center? If so cut you losses and find another place they were actually worse than samsung in all this.
post #1027 of 1203
Quote:
Originally Posted by JeffDaniel View Post

Calling every day looking for an eta. Got to the point where they knew it was me by like 5th number of my service ticket. They document every call and add it to your ticket so the next person can see exactly whats going on. Great idea but when you can't provide any type of update or eta its just the same stuff every day. I had one of the ECR folks ask me to stop calling I said I'd be happy to if you'll give me an eta or full refund. We somehow got disconnected.


That's too bad. Nine working days after submitting a request for service through the Samsung web site, my status now is "Open (Waiting for Product Arrival)" and that's with never talking to anyone at Samsung.

Larry
post #1028 of 1203
Mine was opened 7/22. I also had to send multiple pictures and convince them there was a problem. To be honest I'd rather have my current set fixed for all I know the new one is going to peel. Never did I request a replacement the fix is the better solution here. But whatever at this point.
post #1029 of 1203
Quote:
Originally Posted by JeffDaniel View Post

Larry are you dealing with Sascoa Electronics for your service center? If so cut you losses and find another place they were actually worse than samsung in all this.


No, I am dealing with a different center and they keep me up to date on the status without any prodding from me. In fact the telephone calls with them have been initiated by them. I have never had to call them.

Larry
post #1030 of 1203
Has anyone had a July August build 64D8000 with the screen peeling or is it just the ones built previous?
post #1031 of 1203
Quote:
Originally Posted by taz23 View Post

Has anyone had a July August build 64D8000 with the screen peeling or is it just the ones built previous?

From what I hear samsung have fix the problem with July or august build. But i can be wrong. This tv is outstanding.
post #1032 of 1203
Quote:
Originally Posted by R3ddlight View Post


From what I hear samsung have fix the problem with July or august build. But i can be wrong. This tv is outstanding.

Can't wait ordering mine tomorrow, is your a UK model? Praying for a July Aug build model fingers and toes crossed
post #1033 of 1203
Quote:
Originally Posted by taz23 View Post


Can't wait ordering mine tomorrow, is your a UK model? Praying for a July Aug build model fingers and toes crossed

Us model..made in Mexico.
post #1034 of 1203
I have a May 2011 build. It was a replacement panel delivered last week. So far no problems or screen peeling. May about 20-25 hours on it.
post #1035 of 1203
Great...BB picked up my peeling April build 64D7000 earlier today.

I just opened up the replacement and it has a build date of March 2011.

I looked at the poll results and am being hopeful that this one won't be a peeler.
post #1036 of 1203
Quote:
Originally Posted by Chuck Tolentino View Post

Great...BB picked up my peeling April build 64D7000 earlier today.

I just opened up the replacement and it has a build date of March 2011.

I looked at the poll results and am being hopeful that this one won't be a peeler.

I'm sure pealing doesn't happened to all may or march model. It is a better route to have a july of august build. Just to be on the safe side. But bb do have 30 days and 45 days for silver membership. So your still cover in some point. I would say try to put as much hrs as possible Into your new set. My last set was may build, and into 5 hrs I saw pealing. Goodluck
post #1037 of 1203
I received a call from the Samsung Distribution Center Friday morning. I was told that since the panels are back-ordered, I have the choice of waiting for them to become available or get a full refund for my 64D7000. She said that Samsung does not do exchanges for the 64Dxxxx models. She said that the 59 inch sets are the largest that they will exchange.

While I was on the phone with the representative, she said that the screen on her other computer had been updated and fifty 64inch D model panels had just arrived. I was still on the phone when she called the technician who will be doing the work on my set. She needed the order number for the parts that he had requested. (She left the line open so I could hear their conversation.) With that information, she was able to determine that, indeed, one of the panels was designated for me.

She said that when the panels were in the distribution center warehouse on Monday, she would contact the technician and call me (Monday) to set up a date and time to install the spacers and do the panel replacement.

So far, it's been a painless process.


Larry
post #1038 of 1203
My replacement panel was installed today, so far the buzzing is significantly reduced so that's a good thing.

I was not home to watch them do the swap so I told the wife to make sure that they had the service bulletin and washers, and to inspect the screen for scratches before they left. Now I even told her to preface these requests with "I know you guys hate being told how to do your jobs, etc" and even with that one of the service guys was quite rude to her in each case, the first being "Well of course we have the washers, otherwise we would just have to come back months later with another new panel." (in rudeness not conveyed in text), and the second when she asked them to wait for a second while she checked the screen, "We know what we're doing, didn't you see us use blankets?"

I guess that's what you get, when I worked at an electronics shop in high school we always got calls complaining about the rudeness and condescending attitude of our outside service guy.

I was going to call and make my displeasure known, but I figure I shouldn't piss them off in case I need more service with this damn TV.
post #1039 of 1203
Quote:
Originally Posted by LSx View Post

My replacement panel was installed today, so far the buzzing is significantly reduced so that's a good thing.

I was not home to watch them do the swap so I told the wife to make sure that they had the service bulletin and washers, and to inspect the screen for scratches before they left. Now I even told her to preface these requests with "I know you guys hate being told how to do your jobs, etc" and even with that one of the service guys was quite rude to her in each case, the first being "Well of course we have the washers, otherwise we would just have to come back months later with another new panel." (in rudeness not conveyed in text), and the second when she asked them to wait for a second while she checked the screen, "We know what we're doing, didn't you see us use blankets?"

I guess that's what you get, when I worked at an electronics shop in high school we always got calls complaining about the rudeness and condescending attitude of our outside service guy.

I was going to call and make my displeasure known, but I figure I shouldn't piss them off in case I need more service with this damn TV.

Wow that's brutal and completely unprofessional! If some service guy talked to my wife (don't have one yet) like that I would make it my personal mission to see that a formal apology was made in person or by phone! Please see attachment.
LL
post #1040 of 1203
Quote:
Originally Posted by LarryInRI View Post

I received a call from the Samsung Distribution Center Friday morning. I was told that since the panels are back-ordered, I have the choice of waiting for them to become available or get a full refund for my 64D7000. She said that Samsung does not do exchanges for the 64Dxxxx models. She said that the 59 inch sets are the largest that they will exchange.

While I was on the phone with the representative, she said that the screen on her other computer had been updated and fifty 64inch D model panels had just arrived. I was still on the phone when she called the technician who will be doing the work on my set. She needed the order number for the parts that he had requested. (She left the line open so I could hear their conversation.) With that information, she was able to determine that, indeed, one of the panels was designated for me.

She said that when the panels were in the distribution center warehouse on Monday, she would contact the technician and call me (Monday) to set up a date and time to install the spacers and do the panel replacement.

So far, it's been a painless process.


Larry

Interesting. So what in the world are they shipping me? I have a 64.
post #1041 of 1203
latest email from samsung:

*** This is a system-generated email from an unmonitored mailbox. Please do not reply ***


Dear JEFF,

A replacement product for your service exchange has been allocated.
Service Ticket Number: 411xxxxxxx,


For real time repair status, please click the Repair Self Tracking button on the right.


If you have any additional questions, please call us at 1-800-SAMSUNG during normal business hours, Monday through Friday, 9:00 AM - 5:00 PM(EST).

Did you know you can receive up to the minute service updates via text messaging? Just send your Service Order transaction number or the word "status" to 267-828-0000. You can also send "Help" for a full list of commands.


I do have a 64" tv. Just goes to show you how inaccurate samsungs customer service is. One person tells Larry they don't swap the 64's and one person tells me no refund but a replacement is shipping.
post #1042 of 1203
Hi Everyone,

I took a real close look at my 1 week old pn64d8000. I noticed a small area in the top right corner that may look like some peeling. Is this the beginning of peeling? Please take a look and let me know what you think if you have a chance. Thanks in advance!



post #1043 of 1203
Well if it's not one thing it's another - buzzing is greatly reduced with this new panel, but when watching a movie the repetitive brightness pops from the top and bottom black bars is terribly annoying and distracting
post #1044 of 1203
Would anyone say that is the beginning of peeling in my pics above or is that something else?

Thanks
post #1045 of 1203
Quote:
Originally Posted by redrayderz01 View Post

Would anyone say that is the beginning of peeling in my pics above or is that something else?

Thanks

Looks like it to me, nothing else it could be really.
Just hope it doesnt get any worse mate, fingers crossed for you.
post #1046 of 1203
Quote:
Originally Posted by taz23 View Post

Looks like it to me, nothing else it could be really.
Just hope it doesnt get any worse mate, fingers crossed for you.

Thanks Taz. Could I call Samsung about it at this point or do I have to wait until it gets worse?
post #1047 of 1203
I rang Samsung before I bought the TV, it was a foreign call centre and wasn't much help, I would find your nearest service centre and ring them or email them for advice. You can find your nearest via Samsungs web site.
post #1048 of 1203
Quote:
Originally Posted by redrayderz01 View Post


Thanks Taz. Could I call Samsung about it at this point or do I have to wait until it gets worse?

What is the build date on your TV and is it a UK model?
post #1049 of 1203
Quote:
Originally Posted by taz23 View Post

What is the build date on your TV and is it a UK model?

May 2011. I am in Dallas, Tx. I wonder if Samsung would replace the panel and do the o ring fix as it currently is.
post #1050 of 1203
Also does the peeling affect picture quality?
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