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Antiglare / Antireflective coating peeling on new Samsung plasma? - Page 36

post #1051 of 1203
The upper-right corner of my May build 64D8000 began peeling a few weeks ago. I contacted Samsung chat and explained the issue. They sent a local technician out to look at it. They asked me if I'd accept a factory-reconditioned replacement, to which I replied, "Absolutely not." I paid for a new set just a few months ago, and I shouldn't be downgraded to a refurb because of their factory defect. The tech came and looked at the TV and immediately stated that he would recommend full replacement. They brought the TV yesterday and all is well. My previous peeler was a May build TV, this one was built in August. I hope I don't have to deal with it anymore and can just enjoy the damn thing from now on!

Jose
post #1052 of 1203
Quote:
Originally Posted by Z06Boricua View Post

The upper-right corner of my May build 64D8000 began peeling a few weeks ago. I contacted Samsung chat and explained the issue. They sent a local technician out to look at it. They asked me if I'd accept a factory-reconditioned replacement, to which I replied, "Absolutely not." I paid for a new set just a few months ago, and I shouldn't be downgraded to a refurb because of their factory defect. The tech came and looked at the TV and immediately stated that he would recommend full replacement. They brought the TV yesterday and all is well. My previous peeler was a May build TV, this one was built in August. I hope I don't have to deal with it anymore and can just enjoy the damn thing from now on!

Jose

Jose, glad it worked out for you. Do you think my peeling is bad enough to file a warranty claim? From everything I read, it will peel and will get worse. I posted some pics a few posts ago...
post #1053 of 1203
Quote:
Originally Posted by redrayderz01 View Post

Also does the peeling affect picture quality?

I imagine it would once it gets onto the pixel area, even before that it will catch your eye, any defect would drive me mad. One good thing about you being in the US they seem to be doing the fix, hear in the UK they seem to just replace them for a new TV
post #1054 of 1203
Quote:
Originally Posted by LSx View Post

My replacement panel was installed today, so far the buzzing is significantly reduced so that's a good thing.

I was not home to watch them do the swap so I told the wife to make sure that they had the service bulletin and washers, and to inspect the screen for scratches before they left. Now I even told her to preface these requests with "I know you guys hate being told how to do your jobs, etc" and even with that one of the service guys was quite rude to her in each case, the first being "Well of course we have the washers, otherwise we would just have to come back months later with another new panel." (in rudeness not conveyed in text), and the second when she asked them to wait for a second while she checked the screen, "We know what we're doing, didn't you see us use blankets?"

I guess that's what you get, when I worked at an electronics shop in high school we always got calls complaining about the rudeness and condescending attitude of our outside service guy.

I was going to call and make my displeasure known, but I figure I shouldn't piss them off in case I need more service with this damn TV.

That's really unprofessional. My service tech was extremely nice and professional.
post #1055 of 1203
Quote:
Originally Posted by redrayderz01 View Post

Jose, glad it worked out for you. Do you think my peeling is bad enough to file a warranty claim? From everything I read, it will peel and will get worse. I posted some pics a few posts ago...

Redrayderz: You'll have to watch it to see if it peels. You need to know the manufacturing month. The peeling doesn't affect the picture. I dare say that many of us wouldn't have even noticed the peeling except for this thread. A few others had it creep into the picture, which is a little annoying, but doesn't ruin the picture.

Watch it, if it grows file a repair request. If not, I'd leave it alone.
post #1056 of 1203
Quote:
Originally Posted by agogley View Post

Redrayderz: You'll have to watch it to see if it peels. You need to know the manufacturing month. The peeling doesn't affect the picture. I dare say that many of us wouldn't have even noticed the peeling except for this thread. A few others had it creep into the picture, which is a little annoying, but doesn't ruin the picture.

Watch it, if it grows file a repair request. If not, I'd leave it alone.

Thanks, agogley. You're right, I would have never looked very closely for peeling if I didn't see this thread. The manufacturing month is May 2011. I guess I'll keep an eye on it to see if it grows. My manufacturer warranty is good through November 19th, 2012 (got the additional 3 months for registering the tv online) so I have some time to file a repair request. The only thing is I don't wanna wait too long and then get some refurbished panel since the tv will be older and they will most likely have more refurbished panels by then.
post #1057 of 1203
Quote:
Originally Posted by redrayderz01 View Post

Jose, glad it worked out for you. Do you think my peeling is bad enough to file a warranty claim? From everything I read, it will peel and will get worse. I posted some pics a few posts ago...

Thanks! Honestly, my peeling wasn't very bad at all. It was right at the corner, I had a very small triangle beginning to peel up. The way I see it though, I paid $3K for a top of the line TV that should be flawless. From some of the other pics I've seen, I figured it would only get worse over time due to the heat generated at the top of the set. Your peeling seems to be about as bad as mine. If you can get them to replace the set, I'd say go for it. If they offer a refurb or panel replacement, well... that may end up causing more of a headache than anything. The repair guy told me that those glass panels sometimes don't hold up well to shipping. Good luck!

Jose
post #1058 of 1203
Quote:
Originally Posted by Z06Boricua View Post

Thanks! Honestly, my peeling wasn't very bad at all. It was right at the corner, I had a very small triangle beginning to peel up. The way I see it though, I paid $3K for a top of the line TV that should be flawless. From some of the other pics I've seen, I figured it would only get worse over time due to the heat generated at the top of the set. Your peeling seems to be about as bad as mine. If you can get them to replace the set, I'd say go for it. If they offer a refurb or panel replacement, well... that may end up causing more of a headache than anything. The repair guy told me that those glass panels sometimes don't hold up well to shipping. Good luck!

Jose

Thanks, Jose. This was actually a replacement panel because my original one had a dead/stuck pixel. If it's not one thing it's another!

So I do run this risk of getting another plasma with another dead pixel etc... BUT, now that this peeling is a known issue, perhaps I can request a new panel (august build or later) with the o ring fix now and get it over with?
Hopefully this would prevent any future problems and I could finally enjoy the tv too....
post #1059 of 1203
Jose, how far away was the peeling from your pixels?
post #1060 of 1203
Quote:
Originally Posted by redrayderz01 View Post

Jose, how far away was the peeling from your pixels?

I'd say go for it. You purchased the product (and paid A LOT of money for it), so it should be defect-free IMO. If you have to go through a few sets to find one that's perfect, then so be it. I'm sure if anyone tells you that you're whining about nothing, they most likely have no issues with their set. My peeling was just starting to breach the top row of pixels right at the corner. It probably wouldn't have gotten worse, but I wasn't going to take the chance. I even tried wrapping a credit card in the microfiber cloth to see if I could restick it, but it peeled back up after a day or two.

Jose
post #1061 of 1203
Quote:
Originally Posted by Z06Boricua View Post

I'd say go for it. You purchased the product (and paid A LOT of money for it), so it should be defect-free IMO. If you have to go through a few sets to find one that's perfect, then so be it. I'm sure if anyone tells you that you're whining about nothing, they most likely have no issues with their set. My peeling was just starting to breach the top row of pixels right at the corner. It probably wouldn't have gotten worse, but I wasn't going to take the chance. I even tried wrapping a credit card in the microfiber cloth to see if I could restick it, but it peeled back up after a day or two.

Jose

Yeah I agree. I submitted a repair claim today for the peeling and a buzzing sound I can now hear....
post #1062 of 1203
Quote:
Originally Posted by redrayderz01 View Post

Yeah I agree. I submitted a repair claim today for the peeling and a buzzing sound I can now hear....

Just be careful that you don't start overanalyzing everything for problems. I'm not there to hear your buzzing, but every PDP buzzes to some extent. I'm concerned that you didn't hear it before but now you do. I'm not implying that you don't have a problem with buzzing or that what you have is perfectly normal. I'm just saying that you should be careful not to get obsessive.

BTW, I think people are safe once they get a July or later build. Anything after the date of their service bulletin should be ok. Also, whenever they do any work on the sets, the techs are supposed to install the O-ring fix. So even if you file a claim for something else...if they take apart your set for any reason, they are supposed to install the fix. That is a statement in the service bulletin.
post #1063 of 1203
Had my 64D7000 panel replaced this morning. It took about 45 minutes. The techs were both pleasant and efficient.

It seems the spacers now come attached directly to the new panels instead of having the technician "glue" them to the posts on the bezel. Or maybe he put them directly over the mounting holes in the panel. When I asked about them, the technician cryptically said "the o-rings are installed." No matter. There certainly is more space between the bezel and the panel now -- maybe just under a millimeter.

My original panel had a 3-21-2011 build date and the replacement is a 7-27-2011 build. The label is on the upper left hand quarter looking from the rear.

One thing that they did point out to me was the new replacement panels come with a peel off plastic covering -- the static electric type. They covered the old panel with it when they packed it up. The tech said that the new panels have this where the older ones did not. He did not know about new complete store bought Dxxxx units.

A few hours after they left, a Samsung CSR called to verify that all went well. He said that if any problem occurs (even the unlikely event of peeling again) that another panel would be installed.


Larry
post #1064 of 1203
and I'm still waiting.
post #1065 of 1203
For what its worth, I purchased my replacement from the retailer that is fulfilled by Amazon (Pauls TV) on the 64D and got an August build, so I that is one place w/out long standing inventory. My refund is otherwise processing through. Wish me luck as I check for defects, burn it in as soon as I get a friend to help lift, etc. So far its pixel perfect. Now to just run for peels.

Is there some easy way for me to check to see how the builds are diff? I have a May and an Aug until Samsung picks up the defective unit, so will try to put them sitting side by side & take pics if there is something discernable from the outside.
post #1066 of 1203
Quote:
Originally Posted by sippelmc View Post

For what its worth, I purchased my replacement from the retailer that is fulfilled by Amazon (Pauls TV) on the 64D and got an August build, so I that is one place w/out long standing inventory. My refund is otherwise processing through. Wish me luck as I check for defects, burn it in as soon as I get a friend to help lift, etc. So far its pixel perfect. Now to just run for peels.

Is there some easy way for me to check to see how the builds are diff? I have a May and an Aug until Samsung picks up the defective unit, so will try to put them sitting side by side & take pics if there is something discernable from the outside.

Check to see if there is a gap between the bezel and the actual glass panel, it's this gap or lack there of that causes the peeling problems.
post #1067 of 1203
My second new panel was installed today. Unfortunately I wasn't able to see it happen this time, but have arrived home to a 100% working, un-peeling plasma tv. After all this time I can finally relax and enjoy it.
Good luck to everyone else having problems, there is hope.
post #1068 of 1203
My 64D8000 is getting delivered on Monday so hopefully it will arrive with the fix built in, but I've noticed Samsung seem to be fixing peeling TV's in the US but hear in the UK they are just replacing them it seems. Has anyone in the UK had the repair done with the plastic washers.
post #1069 of 1203
I still wish mine was getting fixed instead of replaced. but either way we are on business day number 8 with no call from anyone. Was supposed to get a call in 5-7 days to schedule delivery that was supposed to happen 10-12 business days from the start. Oh well I guess I'm back to calling next week at least I'm enjoying my new tv. My dining room is now full of tv's old 61" JVC DLP and now a 64" peeling samsung.
post #1070 of 1203
replacement samsung 64 will be delivered on Friday. Not bad, my first service ticket was submitted on 7/22.
post #1071 of 1203
My 2 week old "new" panel is now peeling.
post #1072 of 1203
Quote:
Originally Posted by LSx View Post

I was going to call and make my displeasure known, but I figure I shouldn't piss them off in case I need more service with this damn TV.

Quote:
Originally Posted by LSx View Post

My 2 week old "new" panel is now peeling.

Good thing you didnt call them and complain about their rude behaviour now isnt it?
post #1073 of 1203
Quote:
Originally Posted by GSDTrainer View Post

Good thing you didnt call them and complain about their rude behaviour now isnt it?


Yeah.

This peeling BS is beyond ridiculous, so much for the o-ring band-aid fix of poor engineering or process/quality control or whatever the root problem is.
post #1074 of 1203
Quote:
Originally Posted by LSx View Post

My 2 week old "new" panel is now peeling.

Mine is going on 4 wks.. sucker is on constantly too.. no peeling.
post #1075 of 1203
Quote:
Originally Posted by LSx View Post

Yeah.

This peeling BS is beyond ridiculous, so much for the o-ring band-aid fix of poor engineering or process/quality control or whatever the root problem is.

So your tv had the o-ring fix and now it's peeling? If that's true that really sucks.....
post #1076 of 1203
I got my 2nd replacement panel delivered today (very quick service!) It has a build date of July 21, 2011. I asked the technician about the o-ring fix but he said he is just a technician and Samsung probably fixed the issue before the panel was sent to the Samsung repair facility then to me. He didn't seem to know much about it at all but surely Samsung would have the fix built in to the panel before they sent me the new panel right? I made it VERY clear in my service request about the peeling.....

What do you guys think? Thanks.
post #1077 of 1203
Quote:
Originally Posted by redrayderz01 View Post

So your tv had the o-ring fix and now it's peeling? If that's true that really sucks.....

The first TV, a May build, took 3 months before the peeling was visible...then new panel with the o-ring "fix" took 2 weeks to show peeling.
post #1078 of 1203
Quote:
Originally Posted by LSx View Post

The first TV, a May build, took 3 months before the peeling was visible...then new panel with the o-ring "fix" took 2 weeks to show peeling.

That really is terrible. These sets are easy to calibrate and have a great picture but who wants to buy one and go through what you have.
post #1079 of 1203
Quote:
Originally Posted by JimP View Post

That really is terrible. These sets are easy to calibrate and have a great picture but who wants to buy one and go through what you have.

Well, really other than being pissed off about the situation I have not had to deal with nearly as much BS as others on this forum who get the run-around and are told there is no problem, or the panel isn't available, etc...I made a couple calls and waited for a few weeks and then they installed a new panel - still this is not very confidence inspiring for the longevity of a TV that I wanted to get at least 5 years out of.

I'm just going to watch it for a while, this time it's not in the very corner of the screen, it's a few inches over from the left and is just creeping below the bezel by 1/8".
post #1080 of 1203
Quote:
Originally Posted by LSx View Post
Well, really other than being pissed off about the situation I have not had to deal with nearly as much BS as others on this forum who get the run-around and are told there is no problem, or the panel isn't available, etc...I made a couple calls and waited for a few weeks and then they installed a new panel - still this is not very confidence inspiring for the longevity of a TV that I wanted to get at least 5 years out of.

I'm just going to watch it for a while, this time it's not in the very corner of the screen, it's a few inches over from the left and is just creeping below the bezel by 1/8".
When you got this new panel, did it come with the o-ring fix already installed or did the tech install it in front of you? I got a replacement July build yesterday and the tech didn't do anything specific in terms of o-rings, he said if there was a fix it would have been done already before they sent the new panel.... So I wanna know if mine has the fix or not...
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