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Antiglare / Antireflective coating peeling on new Samsung plasma? - Page 39

post #1141 of 1203
Can people who have had their panels replaced and the O-ring fix applied please let me know if they have even spacing on the trim bezel on the left and right sides...I came home to a new panel today with no peeling on the top left, but I noticed the the trim bezel is spaced about .060" out from the panel on the right, but seems to be pretty flush on the left. I am concerned that this is just the situation that they're trying to avoid with the orings and either mine were left out on the left side or...I don't know - it's not symmetrical so I don't think it's right.
post #1142 of 1203
Mine has the oring fix and it is even on both sides pushed in and gradually out as you move to the middle
post #1143 of 1203
do the newer ones still have peeling issues? i called samsung and they were really not helpful other than saying there is an issue and they will repair them... i heard that there are very few 7000 models left ... i heard from a few local dealers that the 7000 is being discontinued......The samsung rep couldn't confirm or deny this...
post #1144 of 1203
Quote:
Originally Posted by arthurrubenstein View Post

do the newer ones still have peeling issues? i called samsung and they were really not helpful other than saying there is an issue and they will repair them... i heard that there are very few 7000 models left ... i heard from a few local dealers that the 7000 is being discontinued......The samsung rep couldn't confirm or deny this...

Mine replacement doesn't and it is an awesome TV
post #1145 of 1203
Does this issue affect only the 59" and 64" models or is the 51" affected as well.
The thread appears to imply that the 51" is unaffected.
Please confirm.
post #1146 of 1203
The new sets should not have the peeling issues. The peeling was apparently caused by the bezel being too close to the panel which has since been resolved with special o-rings which lift the bezel slightly.
post #1147 of 1203
agogley many thanks for your reply.

BTW any idea as to what is considered new vis a vis build dates?
post #1148 of 1203
I just got a 64 inch August build from Mexico... no peeling... no buzzing... absolutely silent and beautiful!

it also emits very little heat.... I was amazed when my wife and I were looking at the 59" and 64" at Best Buy before we purchased the Samsung. We noticed that the 59" was emitting a LOT of heat from the panel, but the 64" was very cool in comparison. They were both mounted on the wall next to each other and displaying the same content.

I also read that some users have noticed a diminished amount of heat coming form the August builds. This could also be part of the peeling fix....
post #1149 of 1203
Got my 59D7000 delivered from Amazon on 12/14, May 2011 build date and right out of the box the upper left corner was bubbled up. I called Samsung support that night to open a ticket, and I got a call the next day from a local repair shop in RI saying that they've already ordered a new panel, and it should take 7-10 days to come in. Not bad.

What I'm wondering though for those that have had the panels replaced in house by a tech, what exactly does it involve, is it literally just the front glass? I've been running slides when I'm not using it, will it all be for nought and I'll have to start all over again?
post #1150 of 1203
Quote:
Originally Posted by Flash311 View Post

Got my 59D7000 delivered from Amazon on 12/14, May 2011 build date and right out of the box the upper left corner was bubbled up. I called Samsung support that night to open a ticket, and I got a call the next day from a local repair shop in RI saying that they've already ordered a new panel, and it should take 7-10 days to come in. Not bad.

What I'm wondering though for those that have had the panels replaced in house by a tech, what exactly does it involve, is it literally just the front glass? I've been running slides when I'm not using it, will it all be for nought and I'll have to start all over again?

It will be for naught. There's no "front" and "back" panel. There's one panel. The bubbling is on the special filter coating over it that prevent's glare etc.. and improves black level. Aging has to do with the panel, not the electronics and they'll need to reset the control board when they install the new panel anyway so you'll have to do it all again.
post #1151 of 1203
Quote:
Originally Posted by dlplover View Post

It will be for naught. There's no "front" and "back" panel. There's one panel. The bubbling is on the special filter coating over it that prevent's glare etc.. and improves black level. Aging has to do with the panel, not the electronics and they'll need to reset the control board when they install the new panel anyway so you'll have to do it all again.

Thanks for the reply, that's kinda what I figured and was hoping for. I'll probably just hook my 360 up now instead of waiting and play MW3 for all sorts of hours. I tested it out and it looked incredible.
post #1152 of 1203
Quote:
Originally Posted by Flash311 View Post

Got my 59D7000 delivered from Amazon on 12/14, May 2011 build date and right out of the box the upper left corner was bubbled up. I called Samsung support that night to open a ticket, and I got a call the next day from a local repair shop in RI saying that they've already ordered a new panel, and it should take 7-10 days to come in. Not bad.

What I'm wondering though for those that have had the panels replaced in house by a tech, what exactly does it involve, is it literally just the front glass? I've been running slides when I'm not using it, will it all be for nought and I'll have to start all over again?

Flash, just wondering why you decided to call Samsung support rather than exchange it and get a new TV from Amazon?

I just received my 64D8000 from Amazon earlier today and right out of the box in the upper left hand corner there's already signs of delamination. Not even going to fully unbox it. Will be returning to Amazon for an exchange. Was hoping Samsung would have resolved the issue by now but I guess not. I checked the build date and it shows as October 2011.
post #1153 of 1203
Quote:
Originally Posted by ryan7237 View Post

Flash, just wondering why you decided to call Samsung support rather than exchange it and get a new TV from Amazon?

I just received my 64D8000 from Amazon earlier today and right out of the box in the upper left hand corner there's already signs of delamination. Not even going to fully unbox it. Will be returning to Amazon for an exchange. Was hoping Samsung would have resolved the issue by now but I guess not. I checked the build date and it shows as October 2011.

Thats odd because I order a set and it arrived right out of the box with the peeling issue but i figured I would just have them fix it since other than that the set was fine. Then the set died and wouldnt turn on so I had a replacement come. It ended up being an October build date with out any peeling and I could tell the bezel was raised slightly in the corners compared to the previous set to prevent the peeling. I dont recall the build date of the first set but i know it wasnt October. I figured if my October set was perfect that they finally fixed the issue. TV is a 64D8000 btw.
post #1154 of 1203
Quote:
Originally Posted by Joe333x View Post

Thats odd because I order a set and it arrived right out of the box with the peeling issue but i figured I would just have them fix it since other than that the set was fine. Then the set died and wouldnt turn on so I had a replacement come. It ended up being an October build date with out any peeling and I could tell the bezel was raised slightly in the corners compared to the previous set to prevent the peeling. I dont recall the build date of the first set but i know it wasnt October. I figured if my October set was perfect that they finally fixed the issue. TV is a 64D8000 btw.

I hope you're right and the issue has been resolved. Maybe I just got really unlucky or saw the wrong date but I just double checked the build date and it's Oct 2011.
post #1155 of 1203
Quote:
Originally Posted by ryan7237 View Post

I hope you're right and the issue has been resolved. Maybe I just got really unlucky or saw the wrong date but I just double checked the build date and it's Oct 2011.

I guess its just luck of the draw. Pretty sad when your talking about a $2000+ TV. I wish Sony made plasma, until now i have always bought sony and never had a problem, my 36" wega is still going lol. Samsung has great products but terrible quality control and obviously sets that should never leave the factory do. Were just lucky that sites like Amazon will let you keep returning until you get a good set.
post #1156 of 1203
Quote:
Originally Posted by Joe333x View Post

I guess its just luck of the draw. Pretty sad when your talking about a $2000+ TV. I wish Sony made plasma, until now i have always bought sony and never had a problem, my 36" wega is still going lol. Samsung has great products but terrible quality control and obviously sets that should never leave the factory do. Were just lucky that sites like Amazon will let you keep returning until you get a good set.

Hopefully the replacement won't have any issues. When did you get your Oct. build and how long have you run it without issues? Thanks!
post #1157 of 1203
Quote:
Originally Posted by ryan7237 View Post

Hopefully the replacement won't have any issues. When did you get your Oct. build and how long have you run it without issues? Thanks!

Iv had it a couple weeks now, almost sent it back when i seen lines of black going down the side of the screen but some guys on this forum told me that it was an option under "burn in protection" called "pixel shift". Its an odd feature that shifts the whole picture every so many minutes and causes lines of pixels to be black on the top/bottom or sides of the screen. I turned it off and now am very happy with the TV set.
post #1158 of 1203
Quote:
Originally Posted by Joe333x View Post

Iv had it a couple weeks now, almost sent it back when i seen lines of black going down the side of the screen but some guys on this forum told me that it was an option under "burn in protection" called "pixel shift". Its an odd feature that shifts the whole picture every so many minutes and causes lines of pixels to be black on the top/bottom or sides of the screen. I turned it off and now am very happy with the TV set.

Thanks for the reply. Hopefully I'll be as happy you when the new one arrives. I'll be sure to report back once I get it.
post #1159 of 1203
Quote:
Originally Posted by ryan7237 View Post

Flash, just wondering why you decided to call Samsung support rather than exchange it and get a new TV from Amazon?

I just received my 64D8000 from Amazon earlier today and right out of the box in the upper left hand corner there's already signs of delamination. Not even going to fully unbox it. Will be returning to Amazon for an exchange. Was hoping Samsung would have resolved the issue by now but I guess not. I checked the build date and it shows as October 2011.

I thought about just returning it, but I figured this way I won't be without a tv while waiting for a replacement. The tv is good besides the peeling and the annoying brightness pops mostly while watching hockey. Also since my build date from amazon was may 2011, who's to say I'd get a replacement that's been built more recently? For the most part people have been having better luck with later build dates and also with having a tech swap out the panel. So I'm hoping for the best.
post #1160 of 1203
Quote:
Originally Posted by Flash311 View Post

I thought about just returning it, but I figured this way I won't be without a tv while waiting for a replacement. The tv is good besides the peeling and the annoying brightness pops mostly while watching hockey. Also since my build date from amazon was may 2011, who's to say I'd get a replacement that's been built more recently? For the most part people have been having better luck with later build dates and also with having a tech swap out the panel. So I'm hoping for the best.

I thought the same thing but amazon got the the replacement out faster than a tech could come out and on top of that they take the old TV when they drop off the new one so it really doesnt make a difference. Your only without TV if your set dies like mine did.
post #1161 of 1203
Is there anyone reading this thread who has had delamination/peeling occur with a 51" set?
I am not sure if that question has been answered definitively. I believe it has been posed a few times by different users.

Any one who has had an issue with a 51" please do post.

Thanks
post #1162 of 1203
I received a 51 inch a couple weeks ago. No peeling, no buzzing. It's happily been showing slides since, with periodic TV watching in the evenings. So far, no image retention, though I have been taking evasive maneuvers with shows bearing static content.
post #1163 of 1203
Quote:
Originally Posted by Joe333x View Post

I thought the same thing but amazon got the the replacement out faster than a tech could come out and on top of that they take the old TV when they drop off the new one so it really doesnt make a difference. Your only without TV if your set dies like mine did.

After hearing this and thinking about it, I cancelled my service request with Samsung and contacted Amazon for an exchange. The process was easy and the service rep was great, got a whole new unit coming and they'll take the old one back just like you said. I'm hoping for better luck the second time around. I really want to love this TV, especially for the awesome deal that I got on it, but damnit it's hard...
post #1164 of 1203
Quote:
Originally Posted by Flash311 View Post

After hearing this and thinking about it, I cancelled my service request with Samsung and contacted Amazon for an exchange. The process was easy and the service rep was great, got a whole new unit coming and they'll take the old one back just like you said. I'm hoping for better luck the second time around. I really want to love this TV, especially for the awesome deal that I got on it, but damnit it's hard...

Good call. I posted my situation on here and a forum member convinced me to cancel my service order and have the set replaced and i am very glad i did, i hope you have as good of luck with your new set as i have.
post #1165 of 1203
Quote:
Originally Posted by enthusiast_2622 View Post

agogley many thanks for your reply.

BTW any idea as to what is considered new vis a vis build dates?

Look through this thread for my posts. I had my set fixed with the now famous "o-ring" fix. I would consider new anything after the service bulletin was issued.
post #1166 of 1203
My August build Mexico built 64" does not seem to have any O-rings... The screen is flat up against the bezel... but no peeling and it runs really cool. So I am wondering of they have found another remedy other than the O-Rings...
post #1167 of 1203
So I received my replacement 64D8000 replacement today from Amazon. Everything looked good upon initial inspection. Set it up and ran it fine for a couple of hours while reading up on breaking in new plasmas. After a few hours of working fine I noticed that the picture shakes up and down. It's slight but noticeable and seems to be getting worse. It's very noticeable when I have the channel listing/menu up. Funny thing is it only happens on the input from the cable box. My ps3 seems to be fine. I've tried swapping the inputs and the hdmi cables as well. I've also tried playing with the picture settings by turning off the pixel shifting but still have the same results. My previous HD tv didn't have this problem. Not sure if it's the cable feed or the new tv itself. I know this is probably not the correct thread to post this is but I did a search and couldn't find any information on this sort of issue. If anyone could point me in the right direction I'd appreciate it. Thanks!
post #1168 of 1203
Quote:
Originally Posted by hammonddave View Post

My August build Mexico built 64" does not seem to have any O-rings... The screen is flat up against the bezel... but no peeling and it runs really cool. So I am wondering of they have found another remedy other than the O-Rings...

I doubt you'd be able tell that the bevel has the o-rings installed. They are tiny and they are only installed on the top. You can only tell by looking directly at them from the top.
post #1169 of 1203
Quote:
Originally Posted by ryan7237 View Post

So I received my replacement 64D8000 replacement today from Amazon. Everything looked good upon initial inspection. Set it up and ran it fine for a couple of hours while reading up on breaking in new plasmas. After a few hours of working fine I noticed that the picture shakes up and down. It's slight but noticeable and seems to be getting worse. It's very noticeable when I have the channel listing/menu up. Funny thing is it only happens on the input from the cable box. My ps3 seems to be fine. I've tried swapping the inputs and the hdmi cables as well. I've also tried playing with the picture settings by turning off the pixel shifting but still have the same results. My previous HD tv didn't have this problem. Not sure if it's the cable feed or the new tv itself. I know this is probably not the correct thread to post this is but I did a search and couldn't find any information on this sort of issue. If anyone could point me in the right direction I'd appreciate it. Thanks!

Yeah, you should go into the owners thread for this. But if it is only from your cable feed then I would suspect the cable feed not the set itself.
post #1170 of 1203
Quote:
Originally Posted by agogley View Post

Yeah, you should go into the owners thread for this. But if it is only from your cable feed then I would suspect the cable feed not the set itself.

That's what it sounds like to me also.
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